Senior Customer Success Manager (Corporate Legal)

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    "url": "https://imanagecom.applytojob.com/apply/jobs/details/Gi8NIb1aD6?&",
    "heading": "Senior Customer Success Manager (Corporate Legal)",
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    "description_html": "<span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><em>We offer a flexible working policy that supports a healthy balance between personal and professional well-being. This role requires in-office presence on Tuesdays & Thursdays to collaborate, connect, and learn from peers - while also maintaining the flexibility for meaningful work-life balance. </em><br><br><strong>Being a Senior Customer Success Manager at iManage means…</strong><br><br>You are the owner of value and adoption for a portfolio of corporate customers, including high-profile financial services organizations. As part of an aligned account team, you translate customer business objectives into Joint Impact Plans, using data, telemetry, and customer insight to drive scalable adoption programs and clear value realization that improves Net Revenue Retention (NRR). You operate as a strategic partner, aligning stakeholders through strong governance and consistent value storytelling—turning proven outcomes into renewal confidence and responsible expansion.<br><br>Across the full customer lifecycle, you will build trusted relationships, grounded in accountability, authenticity, and adaptability. You proactively identify signals, anticipate risk, and mobilize cross-functional teams, including Product, Support, Engineering, Training, and Channel, to remove friction and accelerate time to value. Every interaction is anchored in verified customer value, ensuring customers realize meaningful impact and long-term success with iManage.<br><br><strong>iM Responsible For…</strong></span></span><ul><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Owning the value and adoption strategy across your portfolio; delivering measurable NRR lift via outcome roadmaps.</span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Aligning Joint Impact Plans with broader account plans and converting proven outcomes into well-documented business cases.</span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Deliver Business Value Reviews with clear ROI and next value milestones and multi-threading relationships across organizations to de-risk renewals and unlock growth.</span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Partnering with Channel so partner-delivered work aligns to adoption metrics and success criteria.</span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Creating advocates (reviews, quotes, case studies) once value is verified and collaborating with Marketing as needed.</span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Driving onboarding to time-to-first-value (TTFV) and sequencing time-to-next-value (TTNV) with role-based enablement.</span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Partner with Account Executives as part of an aligned account team to drive adoption, value realization, and growth readiness </span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Lead strategic discovery and ongoing customer conversations to diagnose needs, guide outcomes, and reinforce value </span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Proactively manage customer health by leveraging data to drive adoption, identify risk early, and ensure renewal readiness </span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Orchestrate cross-functional collaboration and capture Voice of Customer insights to remove blockers and inform internal strategy</span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Understanding customer segment for how the customer uses differing iManage solutions to achieve value and outcomes.</span></span></li></ul><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><strong>iM Qualified Because I Have…</strong></span></span><ul><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">5+ years in SaaS Customer Success, Account Management, or Consulting with demonstrated impact on adoption, retention, and customer outcomes; experience partnering closely with Sales or Account Executives preferred.</span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Experience working with corporate legal teams and/or financial services organizations.</span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">A proven ability to build and execute Joint Impact Plans, improve time-to-value, and communicate measurable business outcomes to stakeholders.</span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Strong stakeholder management and consultative discovery skills, with the ability to translate customer data and usage signals into actionable insights and strategy.</span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Experience driving adoption at scale, including influencing user behavior and embedding solutions into customer workflows; ability to orchestrate cross-functional teams (Product, Support, Engineering, etc.)</span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">A high level of ownership and resourcefulness, with the ability to independently navigate challenges while proactively engaging cross-functional teams to drive the best outcomes.</span></span></li></ul><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><strong>Bonus Points If I Have...</strong></span></span><ul><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">A working knowledge of iManage products and ecosystem.</span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Experience and knowledge of the LegalTech landscape.</span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Hands-on experience with Totango, Salesforce, or comparable CS/CRM platforms.</span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">A proven ability to work independently and as part of a cross-functional team.</span></span></li></ul><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><em>Don't meet every qualification listed above? Studies show that women and people of color are less likely to apply to jobs unless they meet all qualifications. At iManage, we are committed to building a diverse and inclusive environment, and encourage everyone to show up as their full authentic selves. We welcome those that come with a growth mindset and a hunger for learning; so, if you are excited about this role but your past experience doesn't align perfectly with every qualification we encourage you to apply anyways! </em><br> <br><strong>iM Getting To… </strong></span></span><ul><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Join a rapidly evolving, industry-leading SaaS company on an exciting journey of growth and scalability!  </span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Take on meaningful, high-impact challenges by leveraging cutting-edge technologies and best-in-class protocols to drive innovation.  </span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Own my career path with our internal development framework. Ask us more about this!  </span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Expand my skill set and earn certifications with unlimited access to LinkedIn Learning courses and interactive Microsoft courses & training.  </span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Be part of a supportive and experienced team within a dynamic, inclusive, and encouraging culture.  </span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Enjoy flexible work hours that empower me to balance personal time with professional commitments.  </span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Collaborate in a modern, open-plan workspace featuring a gaming area, free snacks and drinks, and regular social events.  </span></span></li></ul><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><strong>iManage Is Supporting Me By...</strong></span></span><ul><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Creating an inclusive environment where you’re encouraged to help shape the culture by bringing your unique perspective, not just by fitting in. </span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Providing a market leading salary determined through a fair and consistent process, equitable for all our employees, and regularly reviewed against industry benchmarks. </span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Rewarding me with an annual performance-based bonus. </span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Providing enhanced parental leave (20 weeks for primary and 10 weeks for secondary caregiver at 100% pay) </span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Matching my pension contribution (up to 6%) </span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Offering BUPA private medical insurance & a Simplyhealth cash plan to assist with the everyday costs. </span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Providing Group life cover, including life insurance, income protection, and critical illness protection. </span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Encouraging me to make use of our top-tier flexible time off policy, which includes 25 days of annual leave and the flexibility to take further additional time off as needed </span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Having multiple company wellness days each year to prioritize mental health and well-being. </span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Providing access to RethinkCare, a global behavioral health platform that enhances personal well-being, strengthens professional resilience, and empowers parental success through expert-led training and resources. </span></span></li></ul><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"> <br>iManage is committed to providing an excellent candidate experience and will never ask you to engage in recruitment activity via text and exclusively communicates from emails using the @imanage.com domain. If you have any concerns or questions about communications you have received, please send them to [email protected] so our team members can review. <br><br><strong>About iManage… </strong><br><br>At iManage, we are dedicated to Making Knowledge Work™. Our intelligent, cloud-enabled, and secure platform is trusted by 4,100+ customers and 430,000 users worldwide, managing over 11 billion documents and 11 petabytes of data. We empower professionals across 65+ countries to unlock the full potential of their business content and communications.  <br> <br>We are continuously innovating to solve the most complex professional challenges and enable better business outcomes; Our work is not always easy but it is ambitious and rewarding.  <br>So we’re looking for people who embrace challenges. People who thrive on solving problems, pushing boundaries, and collaborating with the industry’s best and brightest. That’s the iManage way. It’s how we turn the impossible into reality, empower our employees to grow, unlock their potential, and create a meaningful impact on everything we do.  <br> <br><strong><em>Whoever you are, whatever you do, however you work. Make it mean something at iManage. </em></strong><br><br>iManage provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.  <br> <br>This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. <br> <br>Learn more at: <a href=\"http://www.imanage.com/\" target=\"_blank\">www.imanage.com</a>  <br> <br>Please see our <a href=\"https://support.imanage.com/worksite/iManage_Recruitment_Privacy_Notice.pdf\" target=\"_blank\">recruitment privacy statement </a>for more information on how we handle your personal data. </span></span><br><br>#LI-DL1<br>#LI-Hybrid",
    "description_text": "We offer a flexible working policy that supports a healthy balance between personal and professional well-being. This role requires in-office presence on Tuesdays & Thursdays to collaborate, connect, and learn from peers - while also maintaining the flexibility for meaningful work-life balance.\n Being a Senior Customer Success Manager at iManage means…\nYou are the owner of value and adoption for a portfolio of corporate customers, including high-profile financial services organizations. As part of an aligned account team, you translate customer business objectives into Joint Impact Plans, using data, telemetry, and customer insight to drive scalable adoption programs and clear value realization that improves Net Revenue Retention (NRR). You operate as a strategic partner, aligning stakeholders through strong governance and consistent value storytelling—turning proven outcomes into renewal confidence and responsible expansion.\nAcross the full customer lifecycle, you will build trusted relationships, grounded in accountability, authenticity, and adaptability. You proactively identify signals, anticipate risk, and mobilize cross-functional teams, including Product, Support, Engineering, Training, and Channel, to remove friction and accelerate time to value. Every interaction is anchored in verified customer value, ensuring customers realize meaningful impact and long-term success with iManage.\n iM Responsible For… Owning the value and adoption strategy across your portfolio; delivering measurable NRR lift via outcome roadmaps.\n Aligning Joint Impact Plans with broader account plans and converting proven outcomes into well-documented business cases.\n Deliver Business Value Reviews with clear ROI and next value milestones and multi-threading relationships across organizations to de-risk renewals and unlock growth.\n Partnering with Channel so partner-delivered work aligns to adoption metrics and success criteria.\n Creating advocates (reviews, quotes, case studies) once value is verified and collaborating with Marketing as needed.\n Driving onboarding to time-to-first-value (TTFV) and sequencing time-to-next-value (TTNV) with role-based enablement.\n Partner with Account Executives as part of an aligned account team to drive adoption, value realization, and growth readiness\n Lead strategic discovery and ongoing customer conversations to diagnose needs, guide outcomes, and reinforce value\n Proactively manage customer health by leveraging data to drive adoption, identify risk early, and ensure renewal readiness\n Orchestrate cross-functional collaboration and capture Voice of Customer insights to remove blockers and inform internal strategy\n Understanding customer segment for how the customer uses differing iManage solutions to achieve value and outcomes.\n iM Qualified Because I Have… 5+ years in SaaS Customer Success, Account Management, or Consulting with demonstrated impact on adoption, retention, and customer outcomes; experience partnering closely with Sales or Account Executives preferred.\n Experience working with corporate legal teams and/or financial services organizations.\n A proven ability to build and execute Joint Impact Plans, improve time-to-value, and communicate measurable business outcomes to stakeholders.\n Strong stakeholder management and consultative discovery skills, with the ability to translate customer data and usage signals into actionable insights and strategy.\n Experience driving adoption at scale, including influencing user behavior and embedding solutions into customer workflows; ability to orchestrate cross-functional teams (Product, Support, Engineering, etc.)\n A high level of ownership and resourcefulness, with the ability to independently navigate challenges while proactively engaging cross-functional teams to drive the best outcomes.\n Bonus Points If I Have... A working knowledge of iManage products and ecosystem.\n Experience and knowledge of the LegalTech landscape.\n Hands-on experience with Totango, Salesforce, or comparable CS/CRM platforms.\n A proven ability to work independently and as part of a cross-functional team.\n Don't meet every qualification listed above? Studies show that women and people of color are less likely to apply to jobs unless they meet all qualifications. At iManage, we are committed to building a diverse and inclusive environment, and encourage everyone to show up as their full authentic selves. We welcome those that come with a growth mindset and a hunger for learning; so, if you are excited about this role but your past experience doesn't align perfectly with every qualification we encourage you to apply anyways!\n iM Getting To…  Join a rapidly evolving, industry-leading SaaS company on an exciting journey of growth and scalability!\n Take on meaningful, high-impact challenges by leveraging cutting-edge technologies and best-in-class protocols to drive innovation.\n Own my career path with our internal development framework. Ask us more about this!\n Expand my skill set and earn certifications with unlimited access to LinkedIn Learning courses and interactive Microsoft courses & training.\n Be part of a supportive and experienced team within a dynamic, inclusive, and encouraging culture.\n Enjoy flexible work hours that empower me to balance personal time with professional commitments.\n Collaborate in a modern, open-plan workspace featuring a gaming area, free snacks and drinks, and regular social events.\n iManage Is Supporting Me By... Creating an inclusive environment where you’re encouraged to help shape the culture by bringing your unique perspective, not just by fitting in.\n Providing a market leading salary determined through a fair and consistent process, equitable for all our employees, and regularly reviewed against industry benchmarks.\n Rewarding me with an annual performance-based bonus.\n Providing enhanced parental leave (20 weeks for primary and 10 weeks for secondary caregiver at 100% pay)\n Matching my pension contribution (up to 6%)\n Offering BUPA private medical insurance & a Simplyhealth cash plan to assist with the everyday costs.\n Providing Group life cover, including life insurance, income protection, and critical illness protection.\n Encouraging me to make use of our top-tier flexible time off policy, which includes 25 days of annual leave and the flexibility to take further additional time off as needed\n Having multiple company wellness days each year to prioritize mental health and well-being.\n Providing access to RethinkCare, a global behavioral health platform that enhances personal well-being, strengthens professional resilience, and empowers parental success through expert-led training and resources.\niManage is committed to providing an excellent candidate experience and will never ask you to engage in recruitment activity via text and exclusively communicates from emails using the @imanage.com domain. If you have any concerns or questions about communications you have received, please send them to [email protected] so our team members can review.\n About iManage…\nAt iManage, we are dedicated to Making Knowledge Work™. Our intelligent, cloud-enabled, and secure platform is trusted by 4,100+ customers and 430,000 users worldwide, managing over 11 billion documents and 11 petabytes of data. We empower professionals across 65+ countries to unlock the full potential of their business content and communications.\nWe are continuously innovating to solve the most complex professional challenges and enable better business outcomes; Our work is not always easy but it is ambitious and rewarding.\nSo we’re looking for people who embrace challenges. People who thrive on solving problems, pushing boundaries, and collaborating with the industry’s best and brightest. That’s the iManage way. It’s how we turn the impossible into reality, empower our employees to grow, unlock their potential, and create a meaningful impact on everything we do.\n Whoever you are, whatever you do, however you work. Make it mean something at iManage.\niManage provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.\nThis policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.\nLearn more at: www.imanage.com\nPlease see our recruitment privacy statement for more information on how we handle your personal data.\n#LI-DL1\n#LI-Hybrid",
    "jsonld_jobposting": {
      "url": "https://imanagecom.applytojob.com/apply/Gi8NIb1aD6/Senior-Customer-Success-Manager-Corporate-Legal",
      "@type": "JobPosting",
      "title": "Senior Customer Success Manager (Corporate Legal)",
      "@context": "http://schema.org/",
      "datePosted": "2026-05-07",
      "description": "<span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><em>We offer a flexible working policy that supports a healthy balance between personal and professional well-being. This role requires in-office presence on Tuesdays & Thursdays to collaborate, connect, and learn from peers - while also maintaining the flexibility for meaningful work-life balance. </em><br><br><strong>Being a Senior Customer Success Manager at iManage means…</strong><br><br>You are the owner of value and adoption for a portfolio of corporate customers, including high-profile financial services organizations. As part of an aligned account team, you translate customer business objectives into Joint Impact Plans, using data, telemetry, and customer insight to drive scalable adoption programs and clear value realization that improves Net Revenue Retention (NRR). You operate as a strategic partner, aligning stakeholders through strong governance and consistent value storytelling—turning proven outcomes into renewal confidence and responsible expansion.<br><br>Across the full customer lifecycle, you will build trusted relationships, grounded in accountability, authenticity, and adaptability. You proactively identify signals, anticipate risk, and mobilize cross-functional teams, including Product, Support, Engineering, Training, and Channel, to remove friction and accelerate time to value. Every interaction is anchored in verified customer value, ensuring customers realize meaningful impact and long-term success with iManage.<br><br><strong>iM Responsible For…</strong></span></span><ul><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Owning the value and adoption strategy across your portfolio; delivering measurable NRR lift via outcome roadmaps.</span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Aligning Joint Impact Plans with broader account plans and converting proven outcomes into well-documented business cases.</span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Deliver Business Value Reviews with clear ROI and next value milestones and multi-threading relationships across organizations to de-risk renewals and unlock growth.</span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Partnering with Channel so partner-delivered work aligns to adoption metrics and success criteria.</span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Creating advocates (reviews, quotes, case studies) once value is verified and collaborating with Marketing as needed.</span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Driving onboarding to time-to-first-value (TTFV) and sequencing time-to-next-value (TTNV) with role-based enablement.</span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Partner with Account Executives as part of an aligned account team to drive adoption, value realization, and growth readiness </span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Lead strategic discovery and ongoing customer conversations to diagnose needs, guide outcomes, and reinforce value </span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Proactively manage customer health by leveraging data to drive adoption, identify risk early, and ensure renewal readiness </span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Orchestrate cross-functional collaboration and capture Voice of Customer insights to remove blockers and inform internal strategy</span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Understanding customer segment for how the customer uses differing iManage solutions to achieve value and outcomes.</span></span></li></ul><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><strong>iM Qualified Because I Have…</strong></span></span><ul><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">5+ years in SaaS Customer Success, Account Management, or Consulting with demonstrated impact on adoption, retention, and customer outcomes; experience partnering closely with Sales or Account Executives preferred.</span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Experience working with corporate legal teams and/or financial services organizations.</span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">A proven ability to build and execute Joint Impact Plans, improve time-to-value, and communicate measurable business outcomes to stakeholders.</span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Strong stakeholder management and consultative discovery skills, with the ability to translate customer data and usage signals into actionable insights and strategy.</span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Experience driving adoption at scale, including influencing user behavior and embedding solutions into customer workflows; ability to orchestrate cross-functional teams (Product, Support, Engineering, etc.)</span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">A high level of ownership and resourcefulness, with the ability to independently navigate challenges while proactively engaging cross-functional teams to drive the best outcomes.</span></span></li></ul><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><strong>Bonus Points If I Have...</strong></span></span><ul><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">A working knowledge of iManage products and ecosystem.</span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Experience and knowledge of the LegalTech landscape.</span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Hands-on experience with Totango, Salesforce, or comparable CS/CRM platforms.</span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">A proven ability to work independently and as part of a cross-functional team.</span></span></li></ul><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><em>Don't meet every qualification listed above? Studies show that women and people of color are less likely to apply to jobs unless they meet all qualifications. At iManage, we are committed to building a diverse and inclusive environment, and encourage everyone to show up as their full authentic selves. We welcome those that come with a growth mindset and a hunger for learning; so, if you are excited about this role but your past experience doesn't align perfectly with every qualification we encourage you to apply anyways! </em><br> <br><strong>iM Getting To… </strong></span></span><ul><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Join a rapidly evolving, industry-leading SaaS company on an exciting journey of growth and scalability!  </span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Take on meaningful, high-impact challenges by leveraging cutting-edge technologies and best-in-class protocols to drive innovation.  </span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Own my career path with our internal development framework. Ask us more about this!  </span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Expand my skill set and earn certifications with unlimited access to LinkedIn Learning courses and interactive Microsoft courses & training.  </span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Be part of a supportive and experienced team within a dynamic, inclusive, and encouraging culture.  </span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Enjoy flexible work hours that empower me to balance personal time with professional commitments.  </span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Collaborate in a modern, open-plan workspace featuring a gaming area, free snacks and drinks, and regular social events.  </span></span></li></ul><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><strong>iManage Is Supporting Me By...</strong></span></span><ul><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Creating an inclusive environment where you’re encouraged to help shape the culture by bringing your unique perspective, not just by fitting in. </span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Providing a market leading salary determined through a fair and consistent process, equitable for all our employees, and regularly reviewed against industry benchmarks. </span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Rewarding me with an annual performance-based bonus. </span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Providing enhanced parental leave (20 weeks for primary and 10 weeks for secondary caregiver at 100% pay) </span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Matching my pension contribution (up to 6%) </span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Offering BUPA private medical insurance & a Simplyhealth cash plan to assist with the everyday costs. </span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Providing Group life cover, including life insurance, income protection, and critical illness protection. </span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Encouraging me to make use of our top-tier flexible time off policy, which includes 25 days of annual leave and the flexibility to take further additional time off as needed </span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Having multiple company wellness days each year to prioritize mental health and well-being. </span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Providing access to RethinkCare, a global behavioral health platform that enhances personal well-being, strengthens professional resilience, and empowers parental success through expert-led training and resources. </span></span></li></ul><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"> <br>iManage is committed to providing an excellent candidate experience and will never ask you to engage in recruitment activity via text and exclusively communicates from emails using the @imanage.com domain. If you have any concerns or questions about communications you have received, please send them to [email protected] so our team members can review. <br><br><strong>About iManage… </strong><br><br>At iManage, we are dedicated to Making Knowledge Work™. Our intelligent, cloud-enabled, and secure platform is trusted by 4,100+ customers and 430,000 users worldwide, managing over 11 billion documents and 11 petabytes of data. We empower professionals across 65+ countries to unlock the full potential of their business content and communications.  <br> <br>We are continuously innovating to solve the most complex professional challenges and enable better business outcomes; Our work is not always easy but it is ambitious and rewarding.  <br>So we’re looking for people who embrace challenges. People who thrive on solving problems, pushing boundaries, and collaborating with the industry’s best and brightest. That’s the iManage way. It’s how we turn the impossible into reality, empower our employees to grow, unlock their potential, and create a meaningful impact on everything we do.  <br> <br><strong><em>Whoever you are, whatever you do, however you work. Make it mean something at iManage. </em></strong><br><br>iManage provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.  <br> <br>This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. <br> <br>Learn more at: <a href=\"http://www.imanage.com/\" target=\"_blank\">www.imanage.com</a>  <br> <br>Please see our <a href=\"https://support.imanage.com/worksite/iManage_Recruitment_Privacy_Notice.pdf\" target=\"_blank\">recruitment privacy statement </a>for more information on how we handle your personal data. </span></span><br><br>#LI-DL1<br>#LI-Hybrid",
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