Service Supervisor

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    "Title": "Service Supervisor",
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    "Category": "Service",
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    "JobFunction": "Exempt - Senior Specialist (CC02)",
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        "AddressLine1": "875 Riverside Parkway",
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        "LocationName": "US, CA, West Sacramento, Cummins Pacific"
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    "ExternalPostedEndDate": "2026-06-19T00:00:00+00:00",
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    "ExternalDescriptionStr": "<p><span>We are looking for a talented <strong>Service Supervisor&nbsp;</strong>to join our team in <strong>Service</strong> in <strong>West Sacramento, CA.</strong></span></p>\n<p><span><strong>In this role, you will make an impact in the following ways:&nbsp;</strong></span></p>\n<ul>\n <li><span><strong>Drive efficient service execution</strong> by scheduling and coordinating Technician workloads to meet customer timelines and maximize shop productivity.</span></li>\n <li><span><strong>Align repair plans&nbsp;</strong>with approved customer quotes, ensuring Technicians clearly understand scope, timelines, and quality expectations.&nbsp;</span></li>\n <li><span><strong>Elevate team performance</strong> by coaching Service Technicians and Team Leaders, delivering regular feedback, and supporting professional development.&nbsp;</span></li>\n <li><span><strong>Serve as the first line of technical support</strong>, quickly resolving issues or escalating complex problems to minimize downtime and ensure timely repair completion.&nbsp;</span></li>\n <li><span><strong>Optimize service operations</strong> by managing materials, equipment, and labor resources to ensure safe, high-quality, and cost-effective execution.&nbsp;</span></li>\n <li><span><strong>Strengthen customer trust</strong> by reviewing quotes for accuracy, proactively communicating repair status, and resolving warranty or service-related concerns.&nbsp;</span></li>\n <li><span><strong>Improve operational outcomes</strong> by monitoring open repairs, removing barriers to completion, and driving adherence to committed delivery schedules.&nbsp;</span></li>\n <li><span><strong>Advance continuous improvement</strong> and customer satisfaction by analyzing performance metrics, refining processes, and building strong relationships with key customers.</span></li>\n</ul>",
    "ObjectVerNumberProfile": "1",
    "PrimaryLocationCountry": "US",
    "CorporateDescriptionStr": "Cummins is an equal opportunity employer. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, sex, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity, or other status protected by law.",
    "ExternalPostedStartDate": "2026-06-04T17:36:10+00:00",
    "ExternalQualificationsStr": "<p><span style=\"font-family:'segoe ui' , sans-serif\"><b>Education, Licenses, Certifications: </b></span></p><ul><li><span style=\"font-family:'segoe ui' , sans-serif\">College, university, or equivalent degree in a relevant discipline or relevant experience equivalent required. </span></li><li><span style=\"font-family:'segoe ui' , sans-serif\">This position may require licensing for compliance with export controls or sanctions regulations. </span></li></ul><p><span style=\"font-family:'segoe ui' , sans-serif\"><b>Experience:</b></span></p><ul><li><span style=\"font-family:'segoe ui' , sans-serif\">Intermediate level of relevant work experience in a technical field, including team leadership experience, required.</span></li></ul><p><span style=\"font-family:'segoe ui' , sans-serif\"><b>Additional Responsibilities:</b></span></p><ul><li><span style=\"font-family:'segoe ui' , sans-serif\"><b>Serve as the primary communication bridge between customers and the service shop</b>, ensuring updates, expectations, and service timelines are clearly communicated, documented, and escalated when needed.</span></li><li><span style=\"font-family:'segoe ui' , sans-serif\"><b>Lead daily workforce coordination</b>, including assigning technicians to job plans, adjusting schedules based on workload changes, and ensuring staffing aligns with service priorities and customer commitments.</span></li><li><span style=\"font-family:'segoe ui' , sans-serif\"><b>Oversee in‑shop workflow execution</b>, monitoring job progress, resolving bottlenecks, and ensuring service quality standards are consistently met across all shifts.</span></li></ul><p><span style=\"font-family:'segoe ui' , sans-serif\"><b>Additional Skill, Education or Experience:</b></span></p><ul><li><span style=\"font-family:'segoe ui' , sans-serif\">Demonstrated experience in customer‑facing communication, including handling service inquiries, managing expectations, and resolving escalations in a high‑volume environment.</span></li><li><span style=\"font-family:'segoe ui' , sans-serif\">Proven leadership experience, ideally supervising technicians or frontline service teams, with the ability to coach, motivate, and hold team members accountable.</span></li><li><span style=\"font-family:'segoe ui' , sans-serif\">Strong scheduling and job‑plan coordination skills, including experience using digital scheduling tools or maintenance management systems (e.g., CMMS, ERP modules).</span></li><li><span style=\"font-family:'segoe ui' , sans-serif\">Ability to operate effectively in a large, multi‑site organization, navigating complex processes, cross‑functional dependencies, and standardized workflows.</span></li></ul><p><span style=\"font-family:'segoe ui' , sans-serif\"><b>Preferred Skills or Experience:</b></span></p><ul><li><span style=\"font-family:'segoe ui' , sans-serif\">Experience with continuous improvement methodologies (Lean, Six Sigma, Kaizen) to enhance shop efficiency and customer satisfaction.</span></li><li><span style=\"font-family:'segoe ui' , sans-serif\">Background in technical service, maintenance, or repair operations, enabling stronger communication with technicians and more accurate customer updates.</span></li></ul><p> </p>",
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