Guest Service Agent

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  "location": {
    "raw": "Springfield, MO, US",
    "city": "Springfield",
    "region": "MO",
    "country": "United States",
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      "city": "Springfield",
      "region": "MO",
      "country": "United States",
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      "confidence": 0.8
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    "countries": [
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  "remote_policy": null,
  "salary_period": "day",
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    "url": "https://careers-primeinc.icims.com/jobs/5091/guest-service-agent/job",
    "@type": "JobPosting",
    "title": "Guest Service Agent",
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    "datePosted": "2026-05-07T04:00:00.000Z",
    "description": "<h2>Overview</h2>\n<p>The Oasis Hotel & Convention Center is currently seeking career driven individuals who are committed to providing a memorable experience to our guests.</p>\n<p> </p>\n<p>Our award winning hotel is a full service property, offering 173 guest rooms along with over 30,000 square feet of meeting and conference space. Housed within the Oasis, you will find Fire & Ice Restaurant & Bar, featuring Springfield’s only ice bar.</p>\n<p> </p>\n<p>The Oasis Hotel & Convention Center is a property structured upon our core values:</p>\n<p><strong> </strong></p>\n<p><strong>Passion</strong>- Passionate about who we are and what we do</p>\n<p><strong>Respect</strong>- Mutual respect and appreciation for our associates and guests</p>\n<p><strong>Extreme Service</strong>- We strive to be proactive and go above and beyond for our guests to have a positive and memorable experience.</p>\n<p><strong>Family & Community-</strong> All associates and guests are in the family. We desire to give back to the community and to each other.</p>\n<p><strong>Innovation & Uniqueness</strong>- We desire to be a true oasis in the region and embrace our identity.</p>\n<p><strong>Honesty & Integrity-</strong> We believe in being truthful and transparent, while maintaining professionalism, to our associates and guests in all situations, even when the situation is difficult.</p>\n<h2>Responsibilities</h2>\n<p>The Guest Service Agent is responsible for providing our guests with extreme guest service, efficient and effective registration and billing services in a professional, friendly manner.</p>\n<p> </p>\n<p><strong>Responsibilities:</strong></p>\n<ul>\n <li>Greets guests in a friendly and professional manner</li>\n <li>Engage each guest and listen attentively to their request.  Resolve in a timely manner.</li>\n <li>Perform accurate check –ins and check-outs of guests daily</li>\n <li>Answer the telephone in a timely and professional manner</li>\n <li>Make reservations both over the phone and in person</li>\n <li>Run daily reports to check reservations for accuracy and identify any special requests</li>\n <li>Responsible for cash float throughout shift and ensures cash drawer balances correctly at the end of shift</li>\n <li>Anticipate and address guest’s service needs</li>\n <li>Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.</li>\n <li>Lean and adhere to all fire and emergency procedures, to ensure guest safety and security. Participates in evacuation if necessary.</li>\n</ul>\n<h2>Qualifications</h2>\n<p><strong>Requirements:</strong></p>\n<ul>\n <li>Experience in Guest Services, with a strong knowledge of Springfield and surrounding areas.</li>\n <li>Excellent communication, guest service and time management skills</li>\n <li>Must be able to organize, plan ahead and manage workload.</li>\n <li>Ability to work effectively in a fast-paced and multi-tasked environment.</li>\n <li>Knowledge of the hotel industry beneficial</li>\n <li>Excellent computer skills, specifically in Microsoft Office. OPERA operating system experience beneficial</li>\n <li>Must be able to work calmly in a faced paced environment.</li>\n <li>Must be a clear thinker, remaining calm and resolving problems using good judgement</li>\n <li>Work cohesively with co-works as part of a team</li>\n <li>Must have a positive and professional upbeat personality with a desire to deliver extreme customer service to our guests.</li>\n <li>Will work a varied schedule to include days, nights and weekends as well as holidays.</li>\n <li>Weekends are required</li>\n</ul>\n<p><strong>Physical Requirements:</strong></p>\n<ul>\n <li>This position requires constant standing and walking.  Must have the ability to remain in a stationary position for partial/ all shifts. Candidate must be able to lift and carry up 5lbs. Candidate must be able to pass a job specific post-offer physical prior to beginning employment with Oasis Hotel. </li>\n</ul>\n<p><strong>Working Environment</strong></p>\n<ul>\n <li>Indoor working conditions in fast paced environment.</li>\n</ul>",
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        "@type": "Place",
        "address": {
          "@type": "PostalAddress",
          "postalCode": "65803",
          "addressRegion": "MO",
          "streetAddress": "2546 N Glenstone",
          "addressCountry": "US",
          "addressLocality": "Springfield",
          "postOfficeBoxNumber": "UNAVAILABLE"
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    "validThrough": "2027-05-07T04:00:00.000Z",
    "employmentType": "OTHER",
    "hiringOrganization": {
      "name": "Prime, Inc.",
      "@type": "Organization",
      "sameAs": "primeinc.com"
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    "occupationalCategory": "Oasis Office"
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