Call Center Quality Analyst

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    "region": "VA",
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    "datePosted": "2026-06-04T04:00:00.000Z",
    "description": "<h2>Overview</h2>\n<p><strong>Join Virginia Housing and help make a difference as a Call Center Quality Analyst.</strong></p>\n<p>This important role will perform Call Quality Analyst functions for five Contact Centers within Homeownership Loan Servicing by monitoring a random sampling of calls each day. This includes the ability to perform repetitive tasks while providing excellent results. This position requires a highly motivated Quality Assurance Analyst that works with integrity and presents all call monitoring results accurately in an unbiased and professional manner.</p>\n<p>Virginia Housing is one of the nation’s leading housing finance agencies. Our mission is to help Virginians attain quality, affordable housing, which we accomplish through our lending and grant programs.</p>\n<p>We are focused on employee engagement and committed to a healthy and diverse workforce. We offer on-site conveniences such as a fitness center and free parking. Educational opportunities to help your advancement are available through classroom and online programs.</p>\n<p><strong>To be successful in this role you must possess</strong>:</p>\n<ul>\n <li>High School Diploma or GED</li>\n <li>Minimum 3 years single family mortgage servicing experience, default and/or performing loans</li>\n <li>Extensive knowledge with single family ICE/Black Knight Director Servicing system</li>\n <li>Exceptional analytical skills, with attention to detail.</li>\n <li>Goal-oriented with the ability to prioritize duties.</li>\n <li>Effectively utilize Microsoft office, including proficiency utilizing formulas in Excel. </li>\n <li>Ability to interpret data and accurately compose results. </li>\n <li>Excellent Communication – verbal and written</li>\n <li>Integrity</li>\n <li>Reliability</li>\n <li>Discretion & Judgement</li>\n <li>Results Oriented</li>\n</ul>\n<p><strong> </strong></p>\n<p><strong>The ideal candidate would also have experience in</strong>:</p>\n<ul>\n <li>Call Monitoring Quality Assurance experience preferred but not required</li>\n <li>Call Center experience preferred but not required</li>\n <li>Bilingual English and Spanish preferred but not required</li>\n</ul>\n<p> </p>\n<p>Applications and resumes are accepted online only at <strong>http://www.virginiahousing.com/careers</strong><strong>.</strong></p>\n<p>This position will close at midnight on June 30, 2026.</p>\n<p>Hiring Range: $54,000 to $72,500</p>\n<p>A background check will be performed as a condition of employment.</p>\n<p>A Conflict-of-Interest Act Disclosure form and Secondary Employment Disclosure form will need to be completed as a condition of employment.</p>\n<p><strong>Virginia Housing requires associates to live and work within the Commonwealth of Virginia.</strong></p>\n<p><strong><u>Internal applicants</u></strong><u>  </u></p>\n<p>(MR-4) Please review relevant HR policy under 'Employment Practices' on the Zone before applying. </p>\n<p>Apply through the Zone or at http://employees-virginiahousing.icims.com/.</p>\n<p>-EOE-</p>\n<p>V3 Certified Military friendly employer</p>\n<p>#LI-BM1</p>\n<p>#LI-hybrid</p>",
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