Call Center Technician

{
  "content_hash": "529e6f2c710b68a5033629384faec1584a4dc24275af6fc3b6f5fbb0e9dad8c9",
  "source_hash": "5ce8835e491d51c8475df378c100b9c836899eb01a73b119ccbffadf677d7ff5",
  "last_changed_at": "2026-05-31T19:07:35.320Z",
  "active_status": "active"
}

{
  "language": "en",
  "location": {
    "raw": "Energy and Environmental Services Department  - Garden Grove, CA 92841; 7077 Orangewood Suite 110, Garden Grove, CA, 92841, USA",
    "city": "Garden Grove",
    "region": "CA",
    "country": "United States",
    "is_remote": false,
    "confidence": 0.8
  },
  "salary_max": 24,
  "salary_min": 23,
  "inferred_at": "2026-06-06T09:57:53.300Z",
  "launch_scope": {
    "reason": "english_us_canada",
    "included": true,
    "language": "en",
    "location": {
      "raw": "Energy and Environmental Services Department  - Garden Grove, CA 92841; 7077 Orangewood Suite 110, Garden Grove, CA, 92841, USA",
      "city": "Garden Grove",
      "region": "CA",
      "country": "United States",
      "is_remote": false,
      "confidence": 0.8
    },
    "countries": [
      "United States"
    ]
  },
  "remote_policy": null,
  "salary_period": "hour",
  "workplace_type": null,
  "salary_currency": "USD"
}

{}

{
  "detail": {
    "city": "Garden Grove",
    "jobId": 345457,
    "level": "",
    "endDate": "",
    "legalId": 4215,
    "isHotJob": false,
    "jobShift": "",
    "jobTitle": "Call Center Technician",
    "location": "Energy and Environmental Services Department  - Garden Grove, CA 92841",
    "startDate": "",
    "clientCode": "0NU51",
    "remoteType": "",
    "description": "<p align=\"center\" style=\"margin-right:4px;margin-left:1px;text-align:center;text-indent:-0.5pt;\"><span style=\"font-size:11.5pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"color:#000000;\"><b><u><span style=\"line-height:107%;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#cc3300;\">OUR EXCITING OPPORTUNITY</span></span></span></u></b><b> </b></span></span></span></span></p>\r\n\r\n<p align=\"center\" style=\"text-align:center;text-indent:0in;\"><span style=\"font-size:11.5pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"color:#000000;\">&nbsp;</span></span></span></span></p>\r\n\r\n<p align=\"center\" style=\"margin-right:4px;text-align:center;text-indent:0in;\"><span style=\"font-size:11.5pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"color:#000000;\"><span style=\"line-height:107%;\"><span style=\"font-family:Arial, sans-serif;\">Community Action Partnership has an exciting opportunity for </span></span></span></span></span></span></p>\r\n\r\n<p align=\"center\" style=\"margin-bottom:2px;text-align:center;text-indent:0in;\"><span style=\"font-size:11.5pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"color:#000000;\">&nbsp;</span></span></span></span></p>\r\n\r\n<h1 style=\"text-align:center;margin-right:4px;\"><span style=\"font-size:14pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"color:#cc3300;\"><span style=\"font-weight:normal;\"><b><span style=\"font-size:11.5pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Arial, sans-serif;\">Call Center Technician</span></span></span></b></span></span></span></span></span></h1>\r\n\r\n<p align=\"center\" style=\"text-align:center;text-indent:0in;\"><span style=\"font-size:11.5pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"color:#000000;\">&nbsp;</span></span></span></span></p>\r\n\r\n<p style=\"margin-right:3px;text-align:justify;text-indent:-0.5pt;\"><span style=\"font-size:11.5pt;\"><span style=\"line-height:103%;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"color:#000000;\"><span style=\"line-height:103%;\"><span style=\"font-family:Arial, sans-serif;\">In this role, the Call Center Technician will support and embody an EPIC mindset to support the Energy &amp; Environmental Service department in meeting its goals; playing a critical part in the work and dedication of Community Action Partnership of Orange County&rsquo;s initiatives. It&rsquo;s leadership with a cause and the rewards are immeasurable! </span></span></span></span></span></span></p>\r\n\r\n<p align=\"left\" style=\"text-align:left;text-indent:0in;\"><span style=\"font-size:11.5pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"color:#000000;\">&nbsp;</span></span></span></span></p>\r\n\r\n<h2 style=\"margin-right:4px;text-align:center;text-indent:-0.5pt;margin-left:1px;\"><span style=\"font-size:11.5pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"color:#cc3300;\"><span style=\"font-weight:normal;\"><span style=\"text-decoration:underline;\"><b><span style=\"line-height:107%;\"><span style=\"font-family:Arial, sans-serif;\">WHO WE ARE</span></span></b><b><u> </u></b></span></span></span></span></span></span></h2>\r\n\r\n<p align=\"center\" style=\"text-align:center;text-indent:0in;\"><span style=\"font-size:11.5pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"color:#000000;\">&nbsp;</span></span></span></span></p>\r\n\r\n<p style=\"margin-right:3px;text-align:justify;text-indent:-0.5pt;\"><span style=\"font-size:11.5pt;\"><span style=\"line-height:103%;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"color:#000000;\"><span style=\"line-height:103%;\"><span style=\"font-family:Arial, sans-serif;\">Community Action Partnership of Orange County (CAP OC) hires professionals who support and embody the following </span></span><span style=\"line-height:103%;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#cc3300;\">EPIC </span></span></span><span style=\"line-height:103%;\"><span style=\"font-family:Arial, sans-serif;\">values: </span></span></span></span></span></span></p>\r\n\r\n<p align=\"left\" style=\"text-align:left;text-indent:0in;\"><span style=\"font-size:11.5pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"color:#000000;\">&nbsp;</span></span></span></span></p>\r\n\r\n<p style=\"margin-right:3px;text-align:justify;text-indent:-0.5pt;\"><span style=\"font-size:11.5pt;\"><span style=\"line-height:103%;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"color:#000000;\"><span style=\"line-height:103%;\"><span style=\"font-family:Arial, sans-serif;\">Going above and beyond in every interaction and activity we undertake.&nbsp; We strive for </span></span><b><span style=\"line-height:103%;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#cc3300;\">EXCELLENCE</span></span></span></b><span style=\"line-height:103%;\"><span style=\"font-family:Arial, sans-serif;\"> in service, keeping a pulse on the most up to date innovations within our industry.&nbsp; Together we continually assess and improve the way to work and enhance the strategies we utilize to meet the needs of our community.&nbsp; </span></span></span></span></span></span></p>\r\n\r\n<p align=\"left\" style=\"text-align:left;text-indent:0in;\"><span style=\"font-size:11.5pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"color:#000000;\">&nbsp;</span></span></span></span></p>\r\n\r\n<p style=\"margin-right:3px;text-align:justify;text-indent:-0.5pt;\"><span style=\"font-size:11.5pt;\"><span style=\"line-height:103%;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"color:#000000;\"><span style=\"line-height:103%;\"><span style=\"font-family:Arial, sans-serif;\">Reaching our goals by working collaboratively with each other and our community.&nbsp; We are working to do the things that have not been done - empowering families and individuals to financial independence, breaking the cycle of poverty, creating financial equity, combating food insecurity, and establishing energy and healthy living conditions for all through social innovation.&nbsp; All of this takes </span></span><b><span style=\"line-height:103%;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#cc3300;\">PROACTIVENESS</span></span></span></b><span style=\"line-height:103%;\"><span style=\"font-family:Arial, sans-serif;\">, and an intrinsic motivation that drives us to go above and beyond to create cutting-edge trends and program designs. We have the will and the energy and won&#39;t stop until the needs of our underserved community no longer exist. </span></span></span></span></span></span></p>\r\n\r\n<p align=\"left\" style=\"text-align:left;text-indent:0in;\"><span style=\"font-size:11.5pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"color:#000000;\">&nbsp;</span></span></span></span></p>\r\n\r\n<p style=\"margin-right:3px;text-align:justify;text-indent:-0.5pt;\"><span style=\"font-size:11.5pt;\"><span style=\"line-height:103%;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"color:#000000;\"><span style=\"line-height:103%;\"><span style=\"font-family:Arial, sans-serif;\">We are a team of high </span></span><b><span style=\"line-height:103%;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#cc3300;\">INNOVATION</span></span></span></b><span style=\"line-height:103%;\"><span style=\"font-family:Arial, sans-serif;\">. We value the work we do; the people we serve; and treat each other with respect and kindness. We also have an environment of engaging in social economic justice by sharing of ideas and not afraid to try new things that increases our educational capacity. We think outside of the box, and challenge prevailing assumptions about issues of poverty. </span></span></span></span></span></span></p>\r\n\r\n<p align=\"left\" style=\"text-align:left;text-indent:0in;\"><span style=\"font-size:11.5pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"color:#000000;\">&nbsp;</span></span></span></span></p>\r\n\r\n<p style=\"margin-right:3px;text-align:justify;text-indent:-0.5pt;\"><span style=\"font-size:11.5pt;\"><span style=\"line-height:103%;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"color:#000000;\"><span style=\"line-height:103%;\"><span style=\"font-family:Arial, sans-serif;\">Reaching our goals by working in partnership with each other and our community.&nbsp; The work we do is deeply rooted in the </span></span><b><span style=\"line-height:103%;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#cc3300;\">COLLABORATION</span></span></span></b><span style=\"line-height:103%;\"><span style=\"font-family:Arial, sans-serif;\"> we have with our community and its citizens. We care about the legacy of community action partnership and go above and beyond to ensure we support each other in bringing forth the services and resources that will positively change generations forever. </span></span></span></span></span></span></p>\r\n\r\n<p align=\"left\" style=\"text-align:left;text-indent:0in;\"><span style=\"font-size:11.5pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"color:#000000;\">&nbsp;</span></span></span></span></p>\r\n\r\n<p style=\"margin-right:4px;text-indent:0in;text-align:justify;\"><span style=\"font-size:11.5pt;\"><span style=\"line-height:106%;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"color:#000000;\"><span style=\"line-height:106%;\"><span style=\"font-family:Arial, sans-serif;\">We have remained true to our mission </span></span><span style=\"line-height:106%;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#cc3300;\">&ldquo;</span></span></span><span style=\"line-height:106%;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#9c0403;\">We seek to end poverty by stabilizing, sustaining and empowering people with the resources they need when they need them.&nbsp; By forging strategic partnerships, we form a powerful force to improve our community.</span></span></span><span style=\"line-height:106%;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#cc3300;\">&rdquo; </span></span></span></span></span></span></span></p>\r\n\r\n<p style=\"margin-right:4px;text-indent:0in;text-align:justify;\">&nbsp;</p>\r\n\r\n<p align=\"center\" style=\"margin-bottom:8px;text-align:center;text-indent:-0.5pt;margin-right:4px;margin-left:1px;\"><span style=\"font-size:11.5pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"color:#000000;\"><b><u><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#cc3300;\"><span style=\"text-transform:uppercase;\">values</span></span></span></u></b></span></span></span></span></p>\r\n\r\n<p class=\"Pa34\" style=\"margin-bottom:8px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:16.05pt;\"><span style=\"font-family:'Lato Heavy', sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\">In addition to our EPIC values our external values are as follows:</span></span></span></span></span></p>\r\n\r\n<p class=\"Pa34\"><span style=\"font-size:12pt;\"><span style=\"line-height:16.05pt;\"><span style=\"font-family:'Lato Heavy', sans-serif;\"><b><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\">Leadership </span></span></b></span></span></span></p>\r\n\r\n<p class=\"Pa35\" style=\"margin-bottom:8px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:14.05pt;\"><span style=\"font-family:'Lato Heavy', sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\">We are guiding critical shifts in how people think and act to address the root causes of poverty</span></span></span></span></span></p>\r\n\r\n<p class=\"Pa34\"><span style=\"font-size:12pt;\"><span style=\"line-height:16.05pt;\"><span style=\"font-family:'Lato Heavy', sans-serif;\"><b><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\">Collaboration </span></span></b></span></span></span></p>\r\n\r\n<p class=\"Pa35\" style=\"margin-bottom:8px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:14.05pt;\"><span style=\"font-family:'Lato Heavy', sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\">We bring together all capable partners to achieve transformative results </span></span></span></span></span></p>\r\n\r\n<p class=\"Pa34\"><span style=\"font-size:12pt;\"><span style=\"line-height:16.05pt;\"><span style=\"font-family:'Lato Heavy', sans-serif;\"><b><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\">Trust </span></span></b></span></span></span></p>\r\n\r\n<p class=\"Pa35\" style=\"margin-bottom:8px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:14.05pt;\"><span style=\"font-family:'Lato Heavy', sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\">For over 50 years, the community has counted on us to empower those in need </span></span></span></span></span></p>\r\n\r\n<p class=\"Pa34\"><span style=\"font-size:12pt;\"><span style=\"line-height:16.05pt;\"><span style=\"font-family:'Lato Heavy', sans-serif;\"><b><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\">Compassion </span></span></b></span></span></span></p>\r\n\r\n<p class=\"Pa35\" style=\"margin-bottom:8px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:14.05pt;\"><span style=\"font-family:'Lato Heavy', sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\">We treat each person we serve respectfully and with great care </span></span></span></span></span></p>\r\n\r\n<p class=\"Pa34\"><span style=\"font-size:12pt;\"><span style=\"line-height:16.05pt;\"><span style=\"font-family:'Lato Heavy', sans-serif;\"><b><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\">Justice</span></span></b></span></span></span></p>\r\n\r\n<p style=\"text-align:justify;text-indent:-0.5pt;margin-right:4px;margin-left:1px;\"><span style=\"font-size:11.5pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"color:#000000;\"><span style=\"font-family:Arial, sans-serif;\">We are passionate about advocating for those living in poverty and creating equity throughout the region</span></span></span></span></span></p>\r\n\r\n<h2 style=\"margin-right:4px;text-align:justify;text-indent:0in;\">&nbsp;</h2>\r\n\r\n<h2 style=\"margin-right:4px;text-align:center;text-indent:-0.5pt;margin-left:1px;\"><span style=\"font-size:11.5pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"color:#cc3300;\"><span style=\"font-weight:normal;\"><span style=\"text-decoration:underline;\"><b><span style=\"line-height:107%;\"><span style=\"font-family:Arial, sans-serif;\">WHAT YOU WILL ACCOMPLISH IN THIS ROLE</span></span></b><b><u> </u></b></span></span></span></span></span></span></h2>\r\n\r\n<p style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11.5pt;\"><span style=\"font-family:Arial, sans-serif;\">Under close supervision of the Call Center Supervisor the Call Center Technician answers calls, provides and promotes program information &amp; referrals, pre-screens clients, schedules appointments; reviews intake applications and other forms and completes initial client file. <b><i>Required, must be bilingual in English/Spanish. </i></b></span></span></span></span></span></p>\r\n\r\n<p style=\"text-align:justify\"><span style=\"font-size:12pt\"><span style=\"text-justify:inter-ideograph\"><span style=\"font-family:&quot;Times New Roman&quot;,serif\"><i><span style=\"font-size:11.5pt\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">The non-exempt hourly rate of pay for this position is $23.00 - $24.00.</span></span></i></span></span></span></p>\r\n\r\n<h2 align=\"left\" style=\"text-align:left;text-indent:-0.5pt;\"><span style=\"font-size:11.5pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"color:#cc3300;\"><span style=\"font-weight:normal;\"><span style=\"text-decoration:underline;\"><b><span style=\"line-height:107%;\"><span style=\"font-family:Arial, sans-serif;\">ROLES AND RESPONSIBILITIES</span></span></b><b><u>&nbsp; </u></b></span></span></span></span></span></span></h2>\r\n\r\n<ul>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-size:11.5pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"color:#000000;\"><span style=\"font-family:Arial, sans-serif;\">Ability to handle a busy call center while maintaining excellent customer service and prioritize assigned tasks.<b> </b>Answers telephone inquiries and pre-screens clients effectively regarding Community Action Partnership of Orange County Energy &amp; Environmental Services utility assistance weatherization, ESA, and CalAim programs.</span></span></span></span></span></li>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-size:11.5pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"color:#000000;\"><span style=\"font-family:Arial, sans-serif;\">Completes phone assessment, pre-screening forms, determines initial client eligibility using program guidelines established. Sets appointments, reviews forms and files to ensure accuracy, completeness and timely submittal.</span></span></span></span></span></li>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-size:11.5pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"color:#000000;\"><span style=\"font-family:Arial, sans-serif;\">Prepare, and maintain initial client file records group processing or referral to outreach regarding weatherization (WX) services and other program enrollments. Verify client information by personal computer into several customized databases. Submit client processing/screening/data input statistics.</span></span></span></span></span></li>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-size:11.5pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"color:#000000;\"><span style=\"font-family:Arial, sans-serif;\">Provide utility assistance, CalAim, ESA and weatherization program information and eligibility services to the community in the day, evening and/or weekends as scheduled.</span></span></span></span></span></li>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-size:11.5pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"color:#000000;\"><span style=\"font-family:Arial, sans-serif;\">Attend monthly staff meetings at Main office.</span></span></span></span></span></li>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-size:11.5pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"color:#000000;\"><b><i><span style=\"font-family:Arial, sans-serif;\">Required, must be bilingual in English/Spanish </span></i></b></span></span></span></span></li>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-size:11.5pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"color:#000000;\"><span style=\"font-family:Arial, sans-serif;\">Other duties as assigned.</span></span></span></span></span></li>\r\n</ul>\r\n\r\n<p align=\"left\" style=\"text-align:left;text-indent:0in;\">&nbsp;</p>\r\n\r\n<h2 align=\"left\" style=\"text-align:left;text-indent:-0.5pt;\"><span style=\"font-size:11.5pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"color:#cc3300;\"><span style=\"font-weight:normal;\"><span style=\"text-decoration:underline;\"><b><span style=\"line-height:107%;\"><span style=\"font-family:Arial, sans-serif;\">THE IDEAL CANDIDATE HAS KNOWLEDGE AND EXPERIENCE IN</span></span></b><b><u>&nbsp; </u></b></span></span></span></span></span></span></h2>\r\n\r\n<ul>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-size:11.5pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"color:#000000;\"><span style=\"font-family:Arial, sans-serif;\">Be fluent verbal and written English language skills and mathematical skills sufficient to create compose or compile information and data for reports or presentations.</span></span></span></span></span></li>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-size:11.5pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"color:#000000;\"><span style=\"font-family:Arial, sans-serif;\">Familiarity with Microsoft Office, WORD, EXCEL as well as data base input plus. Position requires computer literacy and data entry proficiency.</span></span></span></span></span></li>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-size:11.5pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"color:#000000;\"><span style=\"font-family:Arial, sans-serif;\">Possess clerical experience including preparing of files for easy storage and retrieval.</span></span></span></span></span></li>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-size:11.5pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"color:#000000;\"><span style=\"font-family:Arial, sans-serif;\">Operate a laptop computer with phone headset.</span></span></span></span></span></li>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-size:11.5pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"color:#000000;\"><span style=\"font-family:Arial, sans-serif;\">Develop and maintain rapport with staff, agencies, partners and clients from culturally diverse backgrounds.</span></span></span></span></span></li>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-size:11.5pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"color:#000000;\"><span style=\"font-family:Arial, sans-serif;\">Work environment for this role is predominantly indoors with little to no outdoor working requirements.</span></span></span></span></span></li>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-size:11.5pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"color:#000000;\"><span style=\"font-family:Arial, sans-serif;\">Must be able to lift up to 20 lbs. (boxes, paper goods, materials).</span></span></span></span></span></li>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-size:11.5pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"color:#000000;\"><span style=\"font-family:Arial, sans-serif;\">Provide a California Motor Vehicle operator&#39;s license with a driving record that meets minimum standards established by agency&rsquo;s insurance carrier.</span></span></span></span></span></li>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-size:11.5pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"color:#000000;\"><span style=\"font-family:Arial, sans-serif;\">Bending, stooping, reaching, pulling, pushing, standing, kneeling, sitting, twisting, turning, walking, and bending at the waist may be physical requirements of the job</span></span></span></span></span></li>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-size:11.5pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"color:#000000;\"><b><span style=\"font-family:Arial, sans-serif;\">Required: </span></b><span style=\"font-family:Arial, sans-serif;\">Bilingual fluent in English/Spanish.</span></span></span></span></span></li>\r\n</ul>\r\n\r\n<p align=\"left\" style=\"text-align:left;text-indent:0in;\">&nbsp;</p>\r\n\r\n<p align=\"left\" style=\"text-align:left;text-indent:0in;\">&nbsp;</p>\r\n",
    "jobCategory": "Nonprofit - Social Services",
    "salaryRange": "$23.00 - $24.00 Hourly",
    "socialMedia": {
      "xLink": null,
      "emailLink": {
        "subject": "Community%20Action%20Partnership%20Of%20Orange%20County%20Job%20Opportunity%20Call%20Center%20Technician",
        "summary": "OUR%20EXCITING%20OPPORTUNITY%20%0D%0A%0D%0A%C2%0D%0A%0D%0ACommunity%20Action%20Partnership%20has%20an%20exciting%20opportunity%20for%20%0D%0A%0D%0A%C2%0D%0A%0D%0ACall%20Center%20Technician%0D%0A%0D%0A%C2%0D%0A%0D%0AIn%20this%20role%2C%20the%20Call%20Center%20Technician%20will%20support%20and%20embody%20an%20EPIC%20mindset%20to%20support%20the%20Energy%20%26%20Environmental%20Service%20department%20in%20meeting%20its%20goals%3B%20playing%20a%20critical%20part%20in%20the%20work%20and%20dedication%20of%20Community%20Action%20Partnership%20of%20Orange%20County%E2%80%99s%20initiatives.%20It%E2%80%99s%20leadership%20with%20a%20cause%20and%20the%20rewards%20are%20immeasurable%21%20%0D%0A%0D%0A%C2%0D%0A%0D%0AWHO%20WE%20ARE%20%0D%0A%0D%0A%C2%0D%0A%0D%0ACommunity%20Action%20Partnership%20of%20Orange%20County%20%28CAP%20OC%29%20hires%20professionals%20who%20support%20and%20embody%20the%20following%20EPIC%20values%3A%20%0D%0A%0D%0A%C2%0D%0A%0D%0AGoing%20above%20and%20beyond%20in%20every%20interaction%20and%20activity%20we%20undertake.%C2%20We%20strive%20for%20EXCELLENCE%20in%20service%2C%20keeping%20a%20pulse%20on%20the%20most%20up%20to%20date%20innovations%20within%20our%20industry.%C2%20Together%20we%20continually%20assess%20and%20improve%20the%20way%20to%20work%20and%20enhance%20the%20strategies%20we%20utilize%20to%20meet%20the..."
      },
      "facebookLink": null,
      "linkedInLink": {}
    },
    "isQuickApply": false,
    "positionType": "Full Time",
    "countryPaidIn": "",
    "googleJobJson": "{\"@context\":\"https://schema.org/\",\"@type\":\"JobPosting\",\"title\":\"Call Center Technician\",\"identifier\":\"J0NU51345457\",\"url\":\"https://www.paycomonline.net/v4/ats/web.php/portal/6EE39C7EB9EF7FA0BF14DDA5BD5BC488/jobs/345457\",\"image\":\"https://www.paycomonline.net/v4/ats/web.php/application/style/logo?clientkey=6EE39C7EB9EF7FA0BF14DDA5BD5BC488\",\"baseSalary\":{\"@type\":\"MonetaryAmount\",\"currency\":\"USD\",\"value\":{\"@type\":\"QuantitativeValue\",\"minValue\":23,\"maxValue\":24,\"unitText\":\"\"}},\"datePosted\":\"2026-05-26\",\"description\":\"Job DetailsJob Location: Energy and Environmental Services Department  - Garden Grove, CA 92841Position Type: Full TimeSalary Range: $23.00 - $24.00 HourlyJob Category: Nonprofit - Social ServicesOUR EXCITING OPPORTUNITY \\r\\n\\r\\n&nbsp;\\r\\n\\r\\nCommunity Action Partnership has an exciting opportunity for \\r\\n\\r\\n&nbsp;\\r\\n\\r\\nCall Center Technician\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nIn this role, the Call Center Technician will support and embody an EPIC mindset to support the Energy &amp; Environmental Service department in meeting its goals; playing a critical part in the work and dedication of Community Action Partnership of Orange County&rsquo;s initiatives. It&rsquo;s leadership with a cause and the rewards are immeasurable! \\r\\n\\r\\n&nbsp;\\r\\n\\r\\nWHO WE ARE \\r\\n\\r\\n&nbsp;\\r\\n\\r\\nCommunity Action Partnership of Orange County (CAP OC) hires professionals who support and embody the following EPIC values: \\r\\n\\r\\n&nbsp;\\r\\n\\r\\nGoing above and beyond in every interaction and activity we undertake.&nbsp; We strive for EXCELLENCE in service, keeping a pulse on the most up to date innovations within our industry.&nbsp; Together we continually assess and improve the way to work and enhance the strategies we utilize to meet the needs of our community.&nbsp; \\r\\n\\r\\n&nbsp;\\r\\n\\r\\nReaching our goals by working collaboratively with each other and our community.&nbsp; We are working to do the things that have not been done - empowering families and individuals to financial independence, breaking the cycle of poverty, creating financial equity, combating food insecurity, and establishing energy and healthy living conditions for all through social innovation.&nbsp; All of this takes PROACTIVENESS, and an intrinsic motivation that drives us to go above and beyond to create cutting-edge trends and program designs. We have the will and the energy and won&#39;t stop until the needs of our underserved community no longer exist. \\r\\n\\r\\n&nbsp;\\r\\n\\r\\nWe are a team of high INNOVATION. We value the work we do; the people we serve; and treat each other with respect and kindness. We also have an environment of engaging in social economic justice by sharing of ideas and not afraid to try new things that increases our educational capacity. We think outside of the box, and challenge prevailing assumptions about issues of poverty. \\r\\n\\r\\n&nbsp;\\r\\n\\r\\nReaching our goals by working in partnership with each other and our community.&nbsp; The work we do is deeply rooted in the COLLABORATION we have with our community and its citizens. We care about the legacy of community action partnership and go above and beyond to ensure we support each other in bringing forth the services and resources that will positively change generations forever. \\r\\n\\r\\n&nbsp;\\r\\n\\r\\nWe have remained true to our mission &ldquo;We seek to end poverty by stabilizing, sustaining and empowering people with the resources they need when they need them.&nbsp; By forging strategic partnerships, we form a powerful force to improve our community.&rdquo; \\r\\n\\r\\n&nbsp;\\r\\n\\r\\nvalues\\r\\n\\r\\nIn addition to our EPIC values our external values are as follows:\\r\\n\\r\\nLeadership \\r\\n\\r\\nWe are guiding critical shifts in how people think and act to address the root causes of poverty\\r\\n\\r\\nCollaboration \\r\\n\\r\\nWe bring together all capable partners to achieve transformative results \\r\\n\\r\\nTrust \\r\\n\\r\\nFor over 50 years, the community has counted on us to empower those in need \\r\\n\\r\\nCompassion \\r\\n\\r\\nWe treat each person we serve respectfully and with great care \\r\\n\\r\\nJustice\\r\\n\\r\\nWe are passionate about advocating for those living in poverty and creating equity throughout the region\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nWHAT YOU WILL ACCOMPLISH IN THIS ROLE \\r\\n\\r\\nUnder close supervision of the Call Center Supervisor the Call Center Technician answers calls, provides and promotes program information &amp; referrals, pre-screens clients, schedules appointments; reviews intake applications and other forms and completes initial client file. Required, must be bilingual in English/Spanish. \\r\\n\\r\\nThe non-exempt hourly rate of pay for this position is $23.00 - $24.00.\\r\\n\\r\\nROLES AND RESPONSIBILITIES&nbsp; \\r\\n\\r\\n\\r\\n\\tAbility to handle a busy call center while maintaining excellent customer service and prioritize assigned tasks. Answers telephone inquiries and pre-screens clients effectively regarding Community Action Partnership of Orange County Energy &amp; Environmental Services utility assistance weatherization, ESA, and CalAim programs.\\r\\n\\tCompletes phone assessment, pre-screening forms, determines initial client eligibility using program guidelines established. Sets appointments, reviews forms and files to ensure accuracy, completeness and timely submittal.\\r\\n\\tPrepare, and maintain initial client file records group processing or referral to outreach regarding weatherization (WX) services and other program enrollments. Verify client information by personal computer into several customized databases. Submit client processing/screening/data input statistics.\\r\\n\\tProvide utility assistance, CalAim, ESA and weatherization program information and eligibility services to the community in the day, evening and/or weekends as scheduled.\\r\\n\\tAttend monthly staff meetings at Main office.\\r\\n\\tRequired, must be bilingual in English/Spanish \\r\\n\\tOther duties as assigned.\\r\\n\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nTHE IDEAL CANDIDATE HAS KNOWLEDGE AND EXPERIENCE IN&nbsp; \\r\\n\\r\\n\\r\\n\\tBe fluent verbal and written English language skills and mathematical skills sufficient to create compose or compile information and data for reports or presentations.\\r\\n\\tFamiliarity with Microsoft Office, WORD, EXCEL as well as data base input plus. Position requires computer literacy and data entry proficiency.\\r\\n\\tPossess clerical experience including preparing of files for easy storage and retrieval.\\r\\n\\tOperate a laptop computer with phone headset.\\r\\n\\tDevelop and maintain rapport with staff, agencies, partners and clients from culturally diverse backgrounds.\\r\\n\\tWork environment for this role is predominantly indoors with little to no outdoor working requirements.\\r\\n\\tMust be able to lift up to 20 lbs. (boxes, paper goods, materials).\\r\\n\\tProvide a California Motor Vehicle operator&#39;s license with a driving record that meets minimum standards established by agency&rsquo;s insurance carrier.\\r\\n\\tBending, stooping, reaching, pulling, pushing, standing, kneeling, sitting, twisting, turning, walking, and bending at the waist may be physical requirements of the job\\r\\n\\tRequired: Bilingual fluent in English/Spanish.\\r\\n\\r\\n\\r\\n&nbsp;\\r\\n\\r\\n&nbsp;\\r\\nQualificationsEDUCATION AND EXPERIENCE \\r\\n\\r\\nRequired: High School diploma or equivalent education and call center or customer service experience required.\\r\\n\\r\\nTRAVEL \\r\\n\\r\\nPossess a valid California Driver&rsquo;s License with a driving record that meets minimum standards established by CAP OC insurance carrier, proof of vehicle insurance, access to a vehicle and willingness to drive/travel when required.&nbsp; \\r\\n\\r\\n&nbsp;\\r\\n\\r\\nTypically, travel is required throughout Orange County, and occasionally to other areas as needed, during the business day using the incumbent&rsquo;s personal vehicle.&nbsp; Possible travel during evening hours, possible out-of-the-area and overnight travel may be required. \\r\\n\\r\\n&nbsp;\\r\\n\\r\\nPHYSICAL DEMANDS \\r\\n\\r\\nThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. \\r\\n\\r\\n&nbsp;\\r\\n\\r\\nWhile performing the duties of this job, the employee is regularly required to bend, stoop, reach, pull, push, stand, kneel, sit, twist, turn, walk, bend at the waist, talk and hear, vision abilities include close vision, distance vision, color vision, ability to adjust focus, and prolong computer work.&nbsp; The employee must regularly lift and/or move objects up to twenty (20) pounds.&nbsp; Employee may be called upon to work outdoors in varying temperatures and weather conditions.&nbsp;&nbsp; \\r\\n\\r\\n&nbsp;\\r\\n\\r\\nMEDICAL EXAMINATION AND BACKGROUND CHECK \\r\\n\\r\\nA medical examination is required of each new employee whose physical condition must meet the minimum requirements prescribed for the position.&nbsp; In addition, prospective employees must pass a pre-employment physical, drug screen, Live Scan and background check. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. \\r\\n\\r\\n&nbsp;\\r\\n\\r\\nTHE PROMISE OF COMMUNITY ACTION \\r\\n\\r\\nCommunity Action changes people&rsquo;s lives, embodies the spirit of hope, improves communities, and a makes America a better place to live.&nbsp; We care about the entire community, and we are dedicated to helping people help themselves and each other. \\r\\n\\r\\n&nbsp;\\r\\n\\r\\nHOW TO APPLY \\r\\n\\r\\nPlease Apply at Community Action Partnership of Orange County&rsquo;s website at www.capoc.org. \\r\\n\\r\\n&nbsp;\\r\\n\",\"responsibilities\":\"OUR EXCITING OPPORTUNITY \\r\\n\\r\\n&nbsp;\\r\\n\\r\\nCommunity Action Partnership has an exciting opportunity for \\r\\n\\r\\n&nbsp;\\r\\n\\r\\nCall Center Technician\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nIn this role, the Call Center Technician will support and embody an EPIC mindset to support the Energy &amp; Environmental Service department in meeting its goals; playing a critical part in the work and dedication of Community Action Partnership of Orange County&rsquo;s initiatives. It&rsquo;s leadership with a cause and the rewards are immeasurable! \\r\\n\\r\\n&nbsp;\\r\\n\\r\\nWHO WE ARE \\r\\n\\r\\n&nbsp;\\r\\n\\r\\nCommunity Action Partnership of Orange County (CAP OC) hires professionals who support and embody the following EPIC values: \\r\\n\\r\\n&nbsp;\\r\\n\\r\\nGoing above and beyond in every interaction and activity we undertake.&nbsp; We strive for EXCELLENCE in service, keeping a pulse on the most up to date innovations within our industry.&nbsp; Together we continually assess and improve the way to work and enhance the strategies we utilize to meet the needs of our community.&nbsp; \\r\\n\\r\\n&nbsp;\\r\\n\\r\\nReaching our goals by working collaboratively with each other and our community.&nbsp; We are working to do the things that have not been done - empowering families and individuals to financial independence, breaking the cycle of poverty, creating financial equity, combating food insecurity, and establishing energy and healthy living conditions for all through social innovation.&nbsp; All of this takes PROACTIVENESS, and an intrinsic motivation that drives us to go above and beyond to create cutting-edge trends and program designs. We have the will and the energy and won&#39;t stop until the needs of our underserved community no longer exist. \\r\\n\\r\\n&nbsp;\\r\\n\\r\\nWe are a team of high INNOVATION. We value the work we do; the people we serve; and treat each other with respect and kindness. We also have an environment of engaging in social economic justice by sharing of ideas and not afraid to try new things that increases our educational capacity. We think outside of the box, and challenge prevailing assumptions about issues of poverty. \\r\\n\\r\\n&nbsp;\\r\\n\\r\\nReaching our goals by working in partnership with each other and our community.&nbsp; The work we do is deeply rooted in the COLLABORATION we have with our community and its citizens. We care about the legacy of community action partnership and go above and beyond to ensure we support each other in bringing forth the services and resources that will positively change generations forever. \\r\\n\\r\\n&nbsp;\\r\\n\\r\\nWe have remained true to our mission &ldquo;We seek to end poverty by stabilizing, sustaining and empowering people with the resources they need when they need them.&nbsp; By forging strategic partnerships, we form a powerful force to improve our community.&rdquo; \\r\\n\\r\\n&nbsp;\\r\\n\\r\\nvalues\\r\\n\\r\\nIn addition to our EPIC values our external values are as follows:\\r\\n\\r\\nLeadership \\r\\n\\r\\nWe are guiding critical shifts in how people think and act to address the root causes of poverty\\r\\n\\r\\nCollaboration \\r\\n\\r\\nWe bring together all capable partners to achieve transformative results \\r\\n\\r\\nTrust \\r\\n\\r\\nFor over 50 years, the community has counted on us to empower those in need \\r\\n\\r\\nCompassion \\r\\n\\r\\nWe treat each person we serve respectfully and with great care \\r\\n\\r\\nJustice\\r\\n\\r\\nWe are passionate about advocating for those living in poverty and creating equity throughout the region\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nWHAT YOU WILL ACCOMPLISH IN THIS ROLE \\r\\n\\r\\nUnder close supervision of the Call Center Supervisor the Call Center Technician answers calls, provides and promotes program information &amp; referrals, pre-screens clients, schedules appointments; reviews intake applications and other forms and completes initial client file. Required, must be bilingual in English/Spanish. \\r\\n\\r\\nThe non-exempt hourly rate of pay for this position is $23.00 - $24.00.\\r\\n\\r\\nROLES AND RESPONSIBILITIES&nbsp; \\r\\n\\r\\n\\r\\n\\tAbility to handle a busy call center while maintaining excellent customer service and prioritize assigned tasks. Answers telephone inquiries and pre-screens clients effectively regarding Community Action Partnership of Orange County Energy &amp; Environmental Services utility assistance weatherization, ESA, and CalAim programs.\\r\\n\\tCompletes phone assessment, pre-screening forms, determines initial client eligibility using program guidelines established. Sets appointments, reviews forms and files to ensure accuracy, completeness and timely submittal.\\r\\n\\tPrepare, and maintain initial client file records group processing or referral to outreach regarding weatherization (WX) services and other program enrollments. Verify client information by personal computer into several customized databases. Submit client processing/screening/data input statistics.\\r\\n\\tProvide utility assistance, CalAim, ESA and weatherization program information and eligibility services to the community in the day, evening and/or weekends as scheduled.\\r\\n\\tAttend monthly staff meetings at Main office.\\r\\n\\tRequired, must be bilingual in English/Spanish \\r\\n\\tOther duties as assigned.\\r\\n\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nTHE IDEAL CANDIDATE HAS KNOWLEDGE AND EXPERIENCE IN&nbsp; \\r\\n\\r\\n\\r\\n\\tBe fluent verbal and written English language skills and mathematical skills sufficient to create compose or compile information and data for reports or presentations.\\r\\n\\tFamiliarity with Microsoft Office, WORD, EXCEL as well as data base input plus. Position requires computer literacy and data entry proficiency.\\r\\n\\tPossess clerical experience including preparing of files for easy storage and retrieval.\\r\\n\\tOperate a laptop computer with phone headset.\\r\\n\\tDevelop and maintain rapport with staff, agencies, partners and clients from culturally diverse backgrounds.\\r\\n\\tWork environment for this role is predominantly indoors with little to no outdoor working requirements.\\r\\n\\tMust be able to lift up to 20 lbs. (boxes, paper goods, materials).\\r\\n\\tProvide a California Motor Vehicle operator&#39;s license with a driving record that meets minimum standards established by agency&rsquo;s insurance carrier.\\r\\n\\tBending, stooping, reaching, pulling, pushing, standing, kneeling, sitting, twisting, turning, walking, and bending at the waist may be physical requirements of the job\\r\\n\\tRequired: Bilingual fluent in English/Spanish.\\r\\n\\r\\n\\r\\n&nbsp;\\r\\n\\r\\n&nbsp;\\r\\n\",\"employmentType\":\"FULL_TIME\",\"hiringOrganization\":{\"@type\":\"Organization\",\"name\":\"Community Action Partnership of Orange County\",\"logo\":\"https://www.paycomonline.net/v4/ats/web.php/application/style/logo?clientkey=6EE39C7EB9EF7FA0BF14DDA5BD5BC488\"},\"jobLocation\":{\"@type\":\"Place\",\"address\":{\"streetAddress\":\"7077 Orangewood Suite 110\",\"addressLocality\":\"Garden Grove\",\"addressRegion\":\"CA\",\"postalCode\":92841,\"addressCountry\":\"USA\"}},\"qualifications\":\"EDUCATION AND EXPERIENCE \\r\\n\\r\\nRequired: High School diploma or equivalent education and call center or customer service experience required.\\r\\n\\r\\nTRAVEL \\r\\n\\r\\nPossess a valid California Driver&rsquo;s License with a driving record that meets minimum standards established by CAP OC insurance carrier, proof of vehicle insurance, access to a vehicle and willingness to drive/travel when required.&nbsp; \\r\\n\\r\\n&nbsp;\\r\\n\\r\\nTypically, travel is required throughout Orange County, and occasionally to other areas as needed, during the business day using the incumbent&rsquo;s personal vehicle.&nbsp; Possible travel during evening hours, possible out-of-the-area and overnight travel may be required. \\r\\n\\r\\n&nbsp;\\r\\n\\r\\nPHYSICAL DEMANDS \\r\\n\\r\\nThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. \\r\\n\\r\\n&nbsp;\\r\\n\\r\\nWhile performing the duties of this job, the employee is regularly required to bend, stoop, reach, pull, push, stand, kneel, sit, twist, turn, walk, bend at the waist, talk and hear, vision abilities include close vision, distance vision, color vision, ability to adjust focus, and prolong computer work.&nbsp; The employee must regularly lift and/or move objects up to twenty (20) pounds.&nbsp; Employee may be called upon to work outdoors in varying temperatures and weather conditions.&nbsp;&nbsp; \\r\\n\\r\\n&nbsp;\\r\\n\\r\\nMEDICAL EXAMINATION AND BACKGROUND CHECK \\r\\n\\r\\nA medical examination is required of each new employee whose physical condition must meet the minimum requirements prescribed for the position.&nbsp; In addition, prospective employees must pass a pre-employment physical, drug screen, Live Scan and background check. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. \\r\\n\\r\\n&nbsp;\\r\\n\\r\\nTHE PROMISE OF COMMUNITY ACTION \\r\\n\\r\\nCommunity Action changes people&rsquo;s lives, embodies the spirit of hope, improves communities, and a makes America a better place to live.&nbsp; We care about the entire community, and we are dedicated to helping people help themselves and each other. \\r\\n\\r\\n&nbsp;\\r\\n\\r\\nHOW TO APPLY \\r\\n\\r\\nPlease Apply at Community Action Partnership of Orange County&rsquo;s website at www.capoc.org. \\r\\n\\r\\n&nbsp;\\r\\n\",\"experienceRequirements\":\"EDUCATION AND EXPERIENCE \\r\\n\\r\\nRequired: High School diploma or equivalent education and call center or customer service experience required.\\r\\n\\r\\nTRAVEL \\r\\n\\r\\nPossess a valid California Driver&rsquo;s License with a driving record that meets minimum standards established by CAP OC insurance carrier, proof of vehicle insurance, access to a vehicle and willingness to drive/travel when required.&nbsp; \\r\\n\\r\\n&nbsp;\\r\\n\\r\\nTypically, travel is required throughout Orange County, and occasionally to other areas as needed, during the business day using the incumbent&rsquo;s personal vehicle.&nbsp; Possible travel during evening hours, possible out-of-the-area and overnight travel may be required. \\r\\n\\r\\n&nbsp;\\r\\n\\r\\nPHYSICAL DEMANDS \\r\\n\\r\\nThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. \\r\\n\\r\\n&nbsp;\\r\\n\\r\\nWhile performing the duties of this job, the employee is regularly required to bend, stoop, reach, pull, push, stand, kneel, sit, twist, turn, walk, bend at the waist, talk and hear, vision abilities include close vision, distance vision, color vision, ability to adjust focus, and prolong computer work.&nbsp; The employee must regularly lift and/or move objects up to twenty (20) pounds.&nbsp; Employee may be called upon to work outdoors in varying temperatures and weather conditions.&nbsp;&nbsp; \\r\\n\\r\\n&nbsp;\\r\\n\\r\\nMEDICAL EXAMINATION AND BACKGROUND CHECK \\r\\n\\r\\nA medical examination is required of each new employee whose physical condition must meet the minimum requirements prescribed for the position.&nbsp; In addition, prospective employees must pass a pre-employment physical, drug screen, Live Scan and background check. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. \\r\\n\\r\\n&nbsp;\\r\\n\\r\\nTHE PROMISE OF COMMUNITY ACTION \\r\\n\\r\\nCommunity Action changes people&rsquo;s lives, embodies the spirit of hope, improves communities, and a makes America a better place to live.&nbsp; We care about the entire community, and we are dedicated to helping people help themselves and each other. \\r\\n\\r\\n&nbsp;\\r\\n\\r\\nHOW TO APPLY \\r\\n\\r\\nPlease Apply at Community Action Partnership of Orange County&rsquo;s website at www.capoc.org. \\r\\n\\r\\n&nbsp;\\r\\n\",\"industry\":\"Nonprofit - Social Services\",\"validThrough\":\"2026-08-26\"}",
    "applyAvailable": true,
    "educationLevel": "",
    "qualifications": "<h2 style=\"margin-right:4px;text-align:center;text-indent:-0.5pt;margin-left:1px;\"><span style=\"font-size:11.5pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"color:#cc3300;\"><span style=\"font-weight:normal;\"><span style=\"text-decoration:underline;\"><b><span style=\"line-height:107%;\"><span style=\"font-family:Arial, sans-serif;\">EDUCATION AND EXPERIENCE</span></span></b><b><u> </u></b></span></span></span></span></span></span></h2>\r\n\r\n<p style=\"text-align:justify;text-indent:-0.5pt;margin-right:4px;margin-left:1px;\"><span style=\"font-size:11.5pt;\"><span style=\"line-height:103%;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"color:#000000;\"><strong><span style=\"font-family:Arial, sans-serif;\">Required</span></strong><span style=\"font-family:Arial, sans-serif;\">: High School diploma or equivalent education and call center or customer service experience required.</span></span></span></span></span></p>\r\n\r\n<h2 style=\"margin-right:4px;text-align:center;text-indent:-0.5pt;margin-left:1px;\"><span style=\"font-size:11.5pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"color:#cc3300;\"><span style=\"font-weight:normal;\"><span style=\"text-decoration:underline;\"><b><span style=\"line-height:107%;\"><span style=\"font-family:Arial, sans-serif;\">TRAVEL</span></span></b><b><u> </u></b></span></span></span></span></span></span></h2>\r\n\r\n<p style=\"margin-right:3px;text-align:justify;text-indent:-0.5pt;\"><span style=\"font-size:11.5pt;\"><span style=\"line-height:103%;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"color:#000000;\"><span style=\"line-height:103%;\"><span style=\"font-family:Arial, sans-serif;\">Possess a valid California Driver&rsquo;s License with a driving record that meets minimum standards established by CAP OC insurance carrier, proof of vehicle insurance, access to a vehicle and willingness to drive/travel when required.&nbsp; </span></span></span></span></span></span></p>\r\n\r\n<p align=\"left\" style=\"margin-bottom:1px;text-align:left;text-indent:0in;\"><span style=\"font-size:11.5pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"color:#000000;\">&nbsp;</span></span></span></span></p>\r\n\r\n<p style=\"margin-right:3px;margin-bottom:8px;text-align:justify;text-indent:-0.5pt;\"><span style=\"font-size:11.5pt;\"><span style=\"line-height:103%;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"color:#000000;\"><span style=\"line-height:103%;\"><span style=\"font-family:Arial, sans-serif;\">Typically, travel is required throughout Orange County, and occasionally to other areas as needed, during the business day using the incumbent&rsquo;s personal vehicle.&nbsp; Possible travel during evening hours, possible out-of-the-area and overnight travel may be required. </span></span></span></span></span></span></p>\r\n\r\n<p align=\"left\" style=\"text-align:left;text-indent:0in;\"><span style=\"font-size:11.5pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"color:#000000;\">&nbsp;</span></span></span></span></p>\r\n\r\n<h2 style=\"margin-right:4px;text-align:center;text-indent:-0.5pt;margin-left:1px;\"><span style=\"font-size:11.5pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"color:#cc3300;\"><span style=\"font-weight:normal;\"><span style=\"text-decoration:underline;\"><b><span style=\"line-height:107%;\"><span style=\"font-family:Arial, sans-serif;\">PHYSICAL DEMANDS</span></span></b><b><u> </u></b></span></span></span></span></span></span></h2>\r\n\r\n<p style=\"margin-right:3px;text-align:justify;text-indent:-0.5pt;\"><span style=\"font-size:11.5pt;\"><span style=\"line-height:103%;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"color:#000000;\"><span style=\"line-height:103%;\"><span style=\"font-family:Arial, sans-serif;\">The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. </span></span></span></span></span></span></p>\r\n\r\n<p align=\"left\" style=\"margin-bottom:1px;text-align:left;text-indent:0in;\"><span style=\"font-size:11.5pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"color:#000000;\">&nbsp;</span></span></span></span></p>\r\n\r\n<p style=\"margin-right:3px;text-align:justify;text-indent:-0.5pt;\"><span style=\"font-size:11.5pt;\"><span style=\"line-height:103%;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"color:#000000;\"><span style=\"line-height:103%;\"><span style=\"font-family:Arial, sans-serif;\">While performing the duties of this job, the employee is regularly required to bend, stoop, reach, pull, push, stand, kneel, sit, twist, turn, walk, bend at the waist, talk and hear, vision abilities include close vision, distance vision, color vision, ability to adjust focus, and prolong computer work.&nbsp; The employee must regularly lift and/or move objects up to twenty (20) pounds.&nbsp; Employee may be called upon to work outdoors in varying temperatures and weather conditions.&nbsp;&nbsp; </span></span></span></span></span></span></p>\r\n\r\n<p style=\"margin-right:3px;text-align:justify;text-indent:-0.5pt;\">&nbsp;</p>\r\n\r\n<h2 style=\"margin-right:4px;text-align:center;text-indent:-0.5pt;margin-left:1px;\"><span style=\"font-size:11.5pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"color:#cc3300;\"><span style=\"font-weight:normal;\"><span style=\"text-decoration:underline;\"><b><span style=\"line-height:107%;\"><span style=\"font-family:Arial, sans-serif;\">MEDICAL EXAMINATION AND BACKGROUND CHECK</span></span></b><b><u> </u></b></span></span></span></span></span></span></h2>\r\n\r\n<p style=\"margin-right:3px;text-align:justify;text-indent:-0.5pt;\"><span style=\"font-size:11.5pt;\"><span style=\"line-height:103%;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"color:#000000;\"><span style=\"line-height:103%;\"><span style=\"font-family:Arial, sans-serif;\">A medical examination is required of each new employee whose physical condition must meet the minimum requirements prescribed for the position.&nbsp; In addition, prospective employees must pass a pre-employment physical, drug screen, Live Scan and background check. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. </span></span></span></span></span></span></p>\r\n\r\n<p align=\"center\" style=\"text-align:center;text-indent:0in;\"><span style=\"font-size:11.5pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"color:#000000;\">&nbsp;</span></span></span></span></p>\r\n\r\n<h2 style=\"margin-right:4px;text-align:center;text-indent:-0.5pt;margin-left:1px;\"><span style=\"font-size:11.5pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"color:#cc3300;\"><span style=\"font-weight:normal;\"><span style=\"text-decoration:underline;\"><b><span style=\"line-height:107%;\"><span style=\"font-family:Arial, sans-serif;\">THE PROMISE OF COMMUNITY ACTION</span></span></b><b><u> </u></b></span></span></span></span></span></span></h2>\r\n\r\n<p style=\"margin-right:3px;text-align:justify;text-indent:-0.5pt;\"><span style=\"font-size:11.5pt;\"><span style=\"line-height:103%;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"color:#000000;\"><span style=\"line-height:103%;\"><span style=\"font-family:Arial, sans-serif;\">Community Action changes people&rsquo;s lives, embodies the spirit of hope, improves communities, and a makes America a better place to live.&nbsp; We care about the entire community, and we are dedicated to helping people help themselves and each other. </span></span></span></span></span></span></p>\r\n\r\n<p style=\"margin-right:3px;text-align:justify;text-indent:-0.5pt;\">&nbsp;</p>\r\n\r\n<h2 style=\"margin-right:4px;text-align:center;text-indent:-0.5pt;margin-left:1px;\"><span style=\"font-size:11.5pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"color:#cc3300;\"><span style=\"font-weight:normal;\"><span style=\"text-decoration:underline;\"><b><span style=\"line-height:107%;\"><span style=\"font-family:Arial, sans-serif;\">HOW TO APPLY</span></span></b><b><u> </u></b></span></span></span></span></span></span></h2>\r\n\r\n<p style=\"margin-right:3px;text-align:justify;text-indent:-0.5pt;\"><span style=\"font-size:11.5pt;\"><span style=\"line-height:103%;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"color:#000000;\"><span style=\"line-height:103%;\"><span style=\"font-family:Arial, sans-serif;\">Please Apply at Community Action Partnership of Orange County&rsquo;s website at </span></span><u><span style=\"line-height:103%;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#0000FF;\">www.capoc.org</span></span></span></u><span style=\"line-height:103%;\"><span style=\"font-family:Arial, sans-serif;\">. </span></span></span></span></span></span></p>\r\n\r\n<p align=\"left\" style=\"text-align:left;text-indent:0in;\"><span style=\"font-size:11.5pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"color:#000000;\">&nbsp;</span></span></span></span></p>\r\n",
    "descriptionTitle": "Description",
    "travelPercentage": "",
    "jobYoutubeVideoId": "",
    "legalRevisionDate": {
      "date": "2025-05-05T14:33:06.000Z",
      "timezone": "America/Chicago",
      "timezone_type": 3
    },
    "secondaryLocations": [],
    "primaryPhoneCountry": "US",
    "primaryPhoneEnabled": true,
    "qualificationsTitle": "Qualifications",
    "primaryPhoneRequired": true,
    "primaryPhoneNumberDoesNotExist": false
  },
  "preview": {
    "jobId": 345457,
    "isHotJob": false,
    "jobTitle": "Call Center Technician",
    "postedOn": "",
    "locations": "Energy and Environmental Services Department  - Garden Grove, CA 92841",
    "remoteType": "",
    "description": "OUR EXCITING OPPORTUNITY \r\n\r\n \r\n\r\nCommunity Action Partnership has an exciting opportunity for \r\n\r\n \r\n\r\nCall Center Technician\r\n\r\n \r\n\r\nIn this role, t...",
    "positionType": "Full Time"
  },
  "detail_meta": {
    "url": "https://portal-applicant-tracking.us-cent.paycomonline.net/api/ats/job-postings/345457",
    "http_status": 200,
    "content_type": "application/json",
    "response_bytes": 77933
  },
  "detail_errors": []
}