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    "description": "<h2>Overview</h2>\n<p>Dispatcher</p>\n<p>5‑Day Work Week | Supportive Team | Stable Career Path</p>\n<p> </p>\n<p>Bassett Services is looking for a reliable, detail‑driven Dispatcher to support our HVAC, Plumbing, and Electrical teams. If you’re someone who thrives in a fast‑paced environment, enjoys helping customers, and wants a role where your work truly matters, this is the opportunity for you.</p>\n<p>We’re a long‑standing, trusted home‑services company that blends the feel of a well‑run local business with the resources and stability of a larger regional leader. Our customers rely on us to send only the best — and that starts with the dispatcher who sets every job in motion.</p>\n<p>This role is perfect for someone who wants consistent hours, meaningful work, and a supportive team!</p>\n<p> </p>\n<p>Why Work With Bassett</p>\n<p>We put our people first. You’ll be supported, trained, and given the tools you need to succeed. Our dispatchers play a critical role in keeping our field teams productive and our customers taken care of — and we make sure you feel valued every step of the way.</p>\n<p>Benefits & Perks</p>\n<p>Health & Insurance</p>\n<ul>\n <li>Employer‑paid medical, dental, and vision plan options</li>\n <li>Life, AD&D, and long‑term disability included</li>\n <li>Optional short‑term disability and gap coverage</li>\n <li>FSA and HSA contribution options</li>\n</ul>\n<p>Retirement</p>\n<ul>\n <li>401(k) with employer match available upon hire</li>\n <li>Traditional & Roth options</li>\n</ul>\n<p>Time Off & Life Balance</p>\n<ul>\n <li>Paid time off and holidays</li>\n <li>Paid parental leave</li>\n</ul>\n<p>Growth & Training</p>\n<ul>\n <li>Tuition reimbursement</li>\n <li>Ongoing training and development opportunities</li>\n</ul>\n<p>What You’ll Do</p>\n<ul>\n <li>Convert incoming customer calls into booked service appointments</li>\n <li>Prioritize calls based on urgency, customer needs, and technician availability</li>\n <li>Respond to customer requests, resolve issues, and represent the Bassett brand with professionalism</li>\n <li>Schedule appointments using right tech/right call guidelines</li>\n <li>Enter customer and call information accurately into our system</li>\n <li>Receive and document emergency and non‑emergency calls</li>\n <li>Monitor field technicians to ensure efficient routing and time management</li>\n <li>Support the team with clear communication and strong follow‑through</li>\n</ul>\n<p>What You Need</p>\n<ul>\n <li>Previous customer service experience</li>\n <li>Strong attention to detail</li>\n <li>Ability to multitask in a fast‑paced environment</li>\n <li>Clear communication skills and a calm, professional demeanor</li>\n <li>Reliable attendance and a strong work ethic</li>\n</ul>\n<p>Requirements</p>\n<ul>\n <li>Valid driver’s license</li>\n <li><em>Availability for weekends and evenings </em></li>\n <li>Successful completion of assessments, interviews, background checks, and drug screening</li>\n</ul>\n<p>Bassett Services is an Equal Opportunity Employer. We welcome applicants from all backgrounds and experiences.</p>",
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