Mexico - Boarding Agent, Maritime Ship Agent

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  "last_changed_at": "2026-05-30T06:03:43.809Z",
  "active_status": "active"
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  "language": "en",
  "location": {
    "raw": "Michoacán, Michoacán, 60950, Mexico",
    "city": "Michoacán",
    "region": "Michoacán",
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    "confidence": 0.8
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  "inferred_at": "2026-06-06T10:22:42.199Z",
  "launch_scope": {
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    "location": {
      "raw": "Michoacán, Michoacán, 60950, Mexico",
      "city": "Michoacán",
      "region": "Michoacán",
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  "workplace_type": "on_site",
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{
  "list_job": {
    "id": "1757",
    "isRemote": null,
    "location": {
      "city": "Michoacán",
      "state": "Michoacán"
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    "departmentId": "23218",
    "locationType": "0",
    "jobOpeningName": "Mexico - Boarding Agent, Maritime Ship Agent",
    "departmentLabel": "Service Delivery - Marine Services",
    "employmentStatusLabel": "Mexico - Full Time"
  },
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  "detail_job_opening": {
    "location": {
      "city": "Michoacán",
      "state": "Michoacán",
      "postalCode": "60950",
      "addressCountry": "Mexico"
    },
    "datePosted": "2026-02-25",
    "atsLocation": {
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    },
    "description": "<p><span style=\"color: rgb(0, 0, 0)\"><span style=\"font-weight: bold\">You Belong Here…Wherever in the World you find yourself.</span><br><br></span></p>\n<p><span style=\"color: rgb(0, 0, 0); font-weight: bold\">We celebrate our wins as one team of many great people!</span></p>\n<p><br></p>\n<p><span style=\"color: rgb(0, 0, 0)\">With a vision for a connected world, Inchcape relies upon the expertise, diversity, and global network of our over 3,000 professionals, spread across 60 plus countries and in over 240 offices to help our partners</span><br><span style=\"color: rgb(0, 0, 0)\"><em>connect to a smoother, smarter ocean</em>.</span></p>\n<p><br></p>\n<p><span style=\"color: rgb(0, 0, 0)\">We empower our people, and our values are at the center of everything we do, and the successful candidate will be expected to demonstrate and fully adopt these:</span></p>\n<p><br></p>\n<p><span style=\"color: rgb(0, 0, 0)\"><span style=\"font-weight: bold\"><em>Global Perspective</em></span> – we connect the world and see the bigger picture.</span></p>\n<p><span style=\"color: rgb(0, 0, 0)\"><span style=\"font-weight: bold\"><em>The Power of People</em></span><em> – </em></span><span style=\"color: rgb(0, 0, 0)\">we rely on the strength of local agent knowledge and relationships.</span></p>\n<p><span style=\"color: rgb(0, 0, 0)\"><span style=\"font-weight: bold\"><em>Progress</em></span><em> </em>– we adopt new thinking and push for positive change in our industry.</span></p>\n<p><br></p>\n<p><span style=\"color: rgb(0, 0, 0)\">We know what matters. We never stand still. We always reach for more.</span></p>\n<p><br></p>\n<p><span style=\"color: rgb(0, 0, 0)\"><em>#WeAreInchcape</em></span></p>\n<p><br></p>\n<p><span style=\"color: rgb(0, 0, 0)\"><span style=\"font-weight: bold\">Location: </span>Lázaro Cárdenas</span></p>\n<p><br></p>\n<p><span style=\"color: rgb(0, 0, 0); font-weight: bold\">Business Need / Purpose of Role</span></p>\n<p><br></p>\n<p><span style=\"color: rgb(0, 0, 0)\">The <span style=\"font-weight: bold\">Operations Representative (Boarding Agent)</span> under the direction of the Operations Manager is responsible for providing logistics service to our Principals to ensure the safe and smooth turnaround of all appointed vessels within the jurisdiction of the port office, managing vessel requirements, procurement of relevant vendor services, and undertaking vessel boarding as required. The agent plays a critical role in delivering safe, efficient, and customer-focused operations in compliance with maritime regulations and company standards. Will exercise discretion and independent judgment with respect to operational matters of significance to the business and our customers.</span></p>\n<p><span style=\"color: rgb(0, 0, 0)\"> </span></p>\n<p><span style=\"color: rgb(0, 0, 0)\">The agent performs office and non-manual work assisting Inchcape in the running and servicing Inchcape’s 24-hours-a-day, 7-days-a-week on-call services commitments to its Principals.</span></p>\n<p><br></p>\n<p><span style=\"color: rgb(0, 0, 0); font-weight: bold\">Objectives &amp; Measurement – Key Responsibilities</span></p>\n<p><br></p>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0)\">To terminate the availability of docks, the local port conditions prevailing at the time of the estimated arrival of ships and the orders and requirements of the terminal, to communicate these matters to the masters of the ships and other representatives of the principals, and to assist the masters of the ships with advice on how ships can have a better operation in port.</span></li>\n<li><span style=\"color: rgb(0, 0, 0)\">Coordinate any and all applicable regulations of the Mexican Secretariat of the Navy, Mexican Customs, Immigration and any terminal rules or rules, as well as any varying interpretations of government regulations applied by terminals, to communicate with ship captains and other representatives of the Principals regarding applicable regulations and interpretations, and assist ship captains and principals in accounting for any variables at particular port calls by advising and recommending courses of action to ship captains to comply with the various applicable regulations and interpretations.</span></li>\n<li><span style=\"color: rgb(0, 0, 0)\">Provide ship masters and managers with pre-arrival lists of what is needed or required for port entry based on each port's individual circumstances and prevailing conditions, to communicate to terminals whether ships meet requirements, or to advise ship masters or managers on possible options or actions that could be taken to meet the requirements.</span></li>\n<li><span style=\"color: rgb(0, 0, 0)\">Monitor with the Captains the services provided.</span></li>\n<li><span style=\"color: rgb(0, 0, 0)\">Coordinate accommodation, travel and transportation of ships' crew, and activities while in port as requested by directors, to receive reports of any crew change issues, and maintain ongoing communication with directors. </span></li>\n<li><span style=\"color: rgb(0, 0, 0)\">Support customers in obtaining the various services that ships need while in port, such as medical services or food deliveries for the crew, by contacting suppliers and arranging service deliveries.</span></li>\n<li><span style=\"color: rgb(0, 0, 0)\">Responsible for boarding duties on arrival and departure of assigned vessels, including meeting with captains to help them communicate with government officials.</span></li>\n<li><span style=\"color: rgb(0, 0, 0)\">Responsible for assisting the principals with the monitoring and servicing of the Principals' business operations by gathering details on the process of entry and loading or unloading of each vessel and for drafting the Statements of Fact (SoF) for each port call, and responsible for obtaining and providing the Principal with the respective SoFs for port call drawn up by ship and terminal captains.</span></li>\n<li><span style=\"color: rgb(0, 0, 0)\">Support clients with monitoring and servicing the principals' business operations by preparing and ensuring the accuracy of pre-arrival documentation and visitor/supplier list for vessels and terminals, to coordinate navigation arrangements, to update arrival details and to send arrival messages,  to collect information and ensure accuracy of updated daily cargo details, to communicate daily updates to managers (loading and handling), to collect and update output details, and to send output messages and documents.</span></li>\n<li><span style=\"color: rgb(0, 0, 0)\">Responsible for innovating with methods to reduce operating costs and find efficiencies for the port office. </span></li>\n</ul>\n<p><br></p>\n<p><span style=\"color: rgb(0, 0, 0); font-weight: bold\">Knowledge, Skills, and Abilities</span></p>\n<p><br></p>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0)\">A foundational knowledge of Port Operations.</span></li>\n<li><span style=\"color: rgb(0, 0, 0)\">Competent user of the Microsoft Office suite including Outlook, Excel and Word.</span></li>\n<li><span style=\"color: rgb(0, 0, 0)\">Ability to work evenings, weekends, holidays and adapt to fluid ship port schedules in 24/7/365 port operations.</span></li>\n<li><span style=\"color: rgb(0, 0, 0)\">Being able to communicate in writing clearly and concisely.</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-size: 12pt\">Ability to board vessels via gangway and/or pilot ladder alongside berth and over open water.</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-size: 12pt\">Climbing, ascending, descending ladders, stairs, ramps using feet and legs and/or hands and arms.</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-size: 12pt\">Must be able to lift and carry 50 lbs.</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-size: 12pt\">Subject to inside and outside environmental conditions (cold, heat, wind, rain, snow).</span></li>\n<li><span style=\"color: rgb(0, 0, 0)\">Balance multiple tasks, changing priorities &amp; operate within a deadline-oriented environment.</span></li>\n<li><span style=\"color: rgb(0, 0, 0)\">Bilingual in English and Spanish (written, verbal, reading) required.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"color: rgb(0, 0, 0); font-weight: bold\">Education, Qualifications, Certifications, and Licenses</span></p>\n<p><span style=\"color: rgb(0, 0, 0); font-weight: bold\">Education/Experience:</span></p>\n<p><br></p>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0)\">Bachelor’s degree – Maritime Institutions or Academies degrees is preferred</span></li>\n<li><span style=\"color: rgb(0, 0, 0)\">1-3 years’ experience in general maritime industry with exposure to various commodities and vessel types utilized in the port of employment.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"color: rgb(0, 0, 0); font-weight: bold\">Why Inchcape Shipping Services?</span></p>\n<p><br></p>\n<p><span style=\"color: rgb(0, 0, 0)\">We believe in building a diverse and high performing workforce, that works together to provide our partners with the exceptional service they deserve. To reach the highest standards we depend on our people, their welfare, training, and expertise. We realize the value of the diversity of our people and know that their unique experiences, skills, and passions – strengthens the organization, stimulates creativity, and promotes the exchange of ideas – helping you to build a rich and rewarding career.</span></p>\n<p><br></p>\n<p><span style=\"color: rgb(0, 0, 0)\">What you’ll get:</span></p>\n<p><br></p>\n<p><span style=\"color: rgb(0, 0, 0)\">We understand that different families have different needs, which is why we’re always evolving our benefits to accommodate our employees.</span></p>\n<p><br></p>\n<p><span style=\"color: rgb(0, 0, 0)\">In addition to our traditional benefits and perks, we sponsor various events throughout the year. And we provide a culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.  </span></p>\n<p><br></p>\n<p><span style=\"color: rgb(0, 0, 0)\">We also encourage a better work-life balance with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, Inchcape has enabled our employees to find a balance that feels fulfilling and productive for each individual situation. </span></p>\n<p><br></p>\n<p><span style=\"color: rgb(0, 0, 0); font-size: var(--font-size-medium,15px)\">We have you covered for anything life could throw your way.</span></p>\n<p><br></p>\n<p><span style=\"color: rgb(0, 0, 0)\">Deciding where you want to work is an important decision. Choosing a company that support your professional and personal goals is essential. Inchcape provides the resources, culture, and leadership you need to be successful, to build something you’re proud of, and take advantage of all the future holds.</span></p>\n<p><br></p>\n<p><span style=\"color: rgb(0, 0, 0)\">Follow us on LinkedIn, Facebook, Instagram, and X to meet our employees and see what makes us who we are.</span></p>\n<p><br></p>\n<p><span style=\"color: rgb(0, 0, 0); font-weight: bold\">Who <em>you</em> are is who <em>we</em> are.</span></p>\n<p><br></p>\n<p><span style=\"color: rgb(0, 0, 0)\"><em>Inchcape is committed to the full inclusion of all qualified individuals. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Inchcape encourages applicants of all ages.  As part of this commitment, Inchcape will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed, please email <a href=\"mailto:[email protected]\" target=\"_blank\" rel=\"noopener noreferrer\">[email protected]</a> <br>describing the accommodation.</em></span></p>\n<p><br></p>\n<p><span style=\"color: rgb(0, 0, 0)\">#LI-JN1</span></p>",
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    "minimumExperience": "Experienced",
    "jobOpeningShareUrl": "https://issgh.bamboohr.com/careers/1757",
    "employmentStatusLabel": "Mexico - Full Time"
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