IT Technician

{
  "content_hash": "93b02f3a736e262f114629cacbc056ad082d98d0416a7d86cb296f35fbd9031d",
  "source_hash": "7d4470919afcf238a9c5ddb2c8e436c6784b595754c7029d1102622dbf06fb1e",
  "last_changed_at": "2026-05-30T05:42:50.401Z",
  "active_status": "active"
}

{
  "language": "en",
  "location": {
    "raw": "Tampa, Florida, 33618, United States",
    "city": "Tampa",
    "region": null,
    "country": "United States",
    "is_remote": false,
    "confidence": 0.95
  },
  "salary_max": null,
  "salary_min": null,
  "inferred_at": "2026-06-04T11:24:35.032Z",
  "launch_scope": {
    "reason": "bamboohr_production_catalog",
    "included": true,
    "location": {
      "raw": "Tampa, Florida, 33618, United States",
      "city": "Tampa",
      "region": null,
      "country": "United States",
      "is_remote": false,
      "confidence": 0.95
    },
    "countries": [
      "United States"
    ]
  },
  "remote_policy": null,
  "salary_period": null,
  "workplace_type": null,
  "salary_currency": null
}

{}

{
  "list_job": {
    "id": "91",
    "isRemote": null,
    "location": {
      "city": "Tampa",
      "state": "Florida"
    },
    "atsLocation": {
      "city": null,
      "state": null,
      "country": null,
      "province": null
    },
    "departmentId": "18617",
    "locationType": "0",
    "jobOpeningName": "IT Technician ",
    "departmentLabel": "Information Technology",
    "employmentStatusLabel": "Full-Time"
  },
  "detail_errors": [],
  "detail_job_opening": {
    "location": {
      "city": "Tampa",
      "state": "Florida",
      "postalCode": "33618",
      "addressCountry": "United States"
    },
    "datePosted": "2026-03-25",
    "atsLocation": {
      "city": null,
      "state": null,
      "country": null,
      "countryId": null
    },
    "description": "<p><span style=\"font-weight: bold\">IT Technician II</span></p>\n<p><br>Lucent Group, Inc. an equal opportunity employer, located in Tampa, Florida is currently seeking to hire an experienced mid-level IT Technician to support all computer systems in an ITS operations environment.</p>\n<p>This person must be a self-motivated technician with a strong technical foundation comfortable working across infrastructure support, scripting, and data systems.  The ideal candidate takes initiative, communicates clearly across technical and non-technical staff, and is eager to grow their skills within a complex and evolving environment.</p>\n<p><br>Schedule<br>Monday–Friday, Full-Time, 40 hours/week</p>\n<p>On Call rotation, required</p>\n<p><br>Duties<br>•    Provides mid-level help desk support; troubleshoots and resolves computer, software, and network issues locally and remotely.<br>•    Creates and maintains reports on help desk calls, system availability, and outstanding issues.<br>•    Monitors and supports the proprietary traffic management software system and associated infrastructure to ensure 24/7 system availability.<br>•    Supports VMware virtual environment — maintenance and troubleshooting of virtual machines and infrastructure.<br>•    Maintains and enhances existing Python scripts and automation tools deployed across operations systems; identifies and develops new scripted solutions to fill operational information gaps.<br>•    Writes and executes SQL queries and reports against operations databases; develops new queries and stored procedures on non-proprietary operational databases as directed.<br>•    Supports Windows-based workstation and server environment including software deployment, patching, and configuration.<br>•    Administers and troubleshoots Linux systems as needed within the operations environment.<br>•    Performs hardware and software installations, upgrades, and integrations — including support for new hardware introduced during ongoing TMC modernization.<br>•    Assists with specific directed network infrastructure tasks as assigned by network staff; not a primary network role.<br>•    Maintains familiarity with legacy C# codebase for troubleshooting and knowledge continuity purposes.<br>•    Conducts and verifies daily backups for all critical systems.<br>•    Monitors video wall and partner video feeds to ensure continuous display availability.<br>•    Inventories computer hardware monthly.<br>•    Informally trains users in basic computer skills as needed.<br>•    Performs additional duties as assigned by IT Manager, Operations Manager, or Project Manager.<br>Minimum Requirements<br>•    College Degree in computer science, information technology, or equivalent experience.<br>•    Minimum 2 years of experience in IT support, preferably within a 24/7 operations or critical infrastructure environment.<br>•    CompTIA A+ certification required.<br>•    Working knowledge of SQL — ability to execute existing queries and reports; aptitude and willingness to grow into query and schema development.<br>•    Scripting experience — Python and/or PowerShell for automation, reporting, or systems administration tasks.<br>•    Working knowledge of Windows Server and desktop environments.<br>•    Familiarity with Linux systems administration.<br>•    Ability to troubleshoot hardware, software, and network issues independently.<br>•    Strong written and verbal communication skills; ability to document issues and solutions clearly.<br>•    Ability to work on-call 24/7/365 as needed.<br>•    Ability to work independently and as part of a team.<br>Preferred Qualifications<br>•    VMware experience — administration of virtual machines in a VMware-based environment.<br>•    CompTIA Network+ or Security+.<br>•    SQL Server (T-SQL) experience<br>•    Experience maintaining or enhancing Python-based tools in an operational environment.<br>•    Familiarity with C# or .NET in a support/maintenance capacity.<br>•    Experience in transportation, public safety, or other 24/7 critical operations environments.<br>Other Qualifications<br>•    Genuine interest in technology and operational systems.<br>•    Comfortable mentoring less-experienced technicians.<br>•    Able to manage multiple concurrent priorities under pressure.<br>•    Comfortable communicating technical concepts to non-technical staff and stakeholders.<br></p>\n<p><br></p>\n<p>Lucent Group, Inc. offers an attractive total rewards package including competitive compensation, bonuses, company paid and sponsored health and welfare benefits, PTO, holiday time off, and Team Building events.</p>",
    "compensation": "commensurate with experience ",
    "departmentId": "18617",
    "locationType": "0",
    "seekPromoted": false,
    "jobCategoryId": null,
    "jobOpeningName": "IT Technician ",
    "departmentLabel": "Information Technology",
    "jobOpeningStatus": "Open",
    "minimumExperience": "Mid-level",
    "jobOpeningShareUrl": "https://lucentgroup.bamboohr.com/careers/91",
    "employmentStatusLabel": "Full-Time"
  }
}