Customer Success Specialist

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You are responsible for retention and expansion across your portfolio by delivering outcomes that create value and build trust.</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"color:rgb(97,131,216);background-color:rgb(255,255,255);font-size:12pt;white-space:pre-wrap;\">Where You'll Work:&nbsp;</strong></b></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"color:rgb(37,37,40);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(37,37,40);font-size:11pt;white-space:pre-wrap;\">Full-time, in-office at our headquarters in Dallas, TX.</span></li><li style=\"color:rgb(37,37,40);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(37,37,40);font-size:11pt;white-space:pre-wrap;\">You’ll be right in the heart of the action, surrounded by a team of passionate, high-energy individuals who thrive in a collaborative, fast-paced environment.</span></li></ul><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"color:rgb(97,131,216);background-color:rgb(255,255,255);font-size:12pt;white-space:pre-wrap;\">What You'll Do: </strong></b></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Drive Customer Outcomes: Understand each customer’s goals, workflows, and success criteria Align FieldPulse functionality to deliver tangible results. Proactively track and reinforce progress toward those outcomes.</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Engage Strategically at Scale: Manage a book of 100 to 250 customers with a mix of digital and human engagement. Use customer health, usage data, and lifecycle to prioritize touchpoints. Deliver timely, personalized insights and recommendations that support value realization</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Foster Retention and Growth: Own renewals and identify expansion opportunities based on product fit and usage trends. Recommend upsell and cross-sell options that address real customer needs.&nbsp;</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Act as a Trusted Advisor: Serve as a trusted partner by offering product expertise and practical guidance. Lead customer check-ins, value conversations, and workflow strategy discussions.&nbsp; Advocate for customer needs internally by capturing and sharing relevant feedback.</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Operate with a Revenue and Results Mindset: Take ownership of Net Revenue Retention and churn mitigation across your portfolio. Focus on driving customer outcomes that directly impact retention and growth metrics</span></li></ul><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"color:rgb(97,131,216);background-color:rgb(255,255,255);font-size:12pt;white-space:pre-wrap;\">What We’re Looking For:</strong></b></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:10.5pt;white-space:pre-wrap;\">At least 1-2 years of experience in a customer-facing role in a high-engagement environment.&nbsp;</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 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fast-paced, dynamic environment.</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;--listitem-marker-color:#000000;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:10.5pt;white-space:pre-wrap;\">Strong problem-solving skills, with a proactive and solutions-oriented mindset.</span></li><li style=\"color:rgb(0,0,0);font-size:10.5pt;--listitem-marker-color:#000000;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><b><strong style=\"color:rgb(0,0,0);font-size:10.5pt;white-space:pre-wrap;\">Bonus Qualifications:</strong></b></li></ul><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"color:rgb(0,0,0);font-size:10.5pt;--listitem-marker-color:#000000;list-style:none;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><ul 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style=\"color:rgb(37,37,40);font-size:10pt;white-space:pre-wrap;\">Work on exciting projects that truly move the needle.</span></li><li style=\"color:rgb(37,37,40);font-size:10pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:start;\"><b><strong style=\"color:rgb(37,37,40);font-size:10pt;white-space:pre-wrap;\">Comprehensive Health Coverage: </strong></b><span style=\"color:rgb(37,37,40);font-size:10pt;white-space:pre-wrap;\">Medical insurance, plus dental &amp; vision benefits to keep you covered.</span></li><li style=\"color:rgb(37,37,40);font-size:10pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:start;\"><b><strong style=\"color:rgb(37,37,40);font-size:10pt;white-space:pre-wrap;\">Health &amp; Wellness Perks</strong></b><span style=\"color:rgb(37,37,40);font-size:10pt;white-space:pre-wrap;\">: Memberships to keep you feeling your best.</span></li><li style=\"color:rgb(37,37,40);font-size:10pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:start;\"><b><strong style=\"color:rgb(37,37,40);font-size:10pt;white-space:pre-wrap;\">401(k) Plan: </strong></b><span style=\"color:rgb(37,37,40);font-size:10pt;white-space:pre-wrap;\">Secure your future while you grow with us.</span></li><li style=\"color:rgb(37,37,40);font-size:10pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:start;\"><b><strong style=\"color:rgb(37,37,40);font-size:10pt;white-space:pre-wrap;\">Clear Path for Growth: </strong></b><span style=\"color:rgb(37,37,40);font-size:10pt;white-space:pre-wrap;\">Transparent career progression, professional development, and promotion opportunities.</span></li><li style=\"color:rgb(37,37,40);font-size:10pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:start;\"><b><strong style=\"color:rgb(37,37,40);font-size:10pt;white-space:pre-wrap;\">Paid Parental Leave: </strong></b><span style=\"color:rgb(37,37,40);font-size:10pt;white-space:pre-wrap;\">Support for you and your family when it matters most.</span></li></ul>",
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