Customer Relations Coordinator

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    "ExternalDescriptionStr": "<p style=\"line-height: normal;\"><span style=\"color: rgb(51, 51, 51); font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt;\"><strong>Position: Operations Agent</strong></span></span></p><p style=\"line-height: normal;\"><span style=\"color: rgb(51, 51, 51); font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt;\"><strong>Pay Rate: $25-$30 per hour</strong></span></span></p><p style=\"line-height: normal; margin: 12pt 0in;\"><span style=\"color: rgb(51, 51, 51); font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt;\"><strong>Job Description:</strong></span></span><br><br><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 10pt;\">The Operations Agent manages transportation for a portfolio of Omni’s key accounts and provides unmatched customer service from the initial quote through final delivery. Acting as the primary point of contact, the Operations Agent builds mutually beneficial relationships with customers by overseeing all aspects of their shipments.</span></span></p><p style=\"line-height: normal; margin: 12pt 0in;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 10pt;\">Daily responsibilities include quoting customers, pulling inventory, booking shipments, dispatching, tracking and tracing, and invoicing. The Operations Agent dynamically routes shipments to maximize margins while ensuring an exceptional customer experience. Working in a collaborative team atmosphere, all operators are cross-trained on customer accounts and partner closely with sales, warehouse staff, and account managers to meet customers’ ever-changing needs.</span></span><br><br><span style=\"color: rgb(51, 51, 51); font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt;\"><strong>Core Responsibilities &amp; Duties:</strong></span></span></p><ul style=\"list-style-type: disc;\"><li><p style=\"line-height: normal;\"><span style=\"color: rgb(51, 51, 51); font-family: Calibri, sans-serif;\"><span style=\"font-size: 10pt;\">Provide and process rate quotes and service orders for shipments while maintaining customer satisfaction.</span></span></p></li><li><p style=\"line-height: normal;\"><span style=\"color: rgb(51, 51, 51); font-family: Calibri, sans-serif;\"><span style=\"font-size: 10pt;\">Review and respond to emails in a timely manner with internal and external customers.</span></span></p></li><li><p style=\"line-height: normal;\"><span style=\"color: rgb(51, 51, 51); font-family: Calibri, sans-serif;\"><span style=\"font-size: 10pt;\">Dispatch, book, and monitor shipments daily using WorldTrak and other systems.</span></span></p></li><li><p style=\"line-height: normal;\"><span style=\"color: rgb(51, 51, 51); font-family: Calibri, sans-serif;\"><span style=\"font-size: 10pt;\">Track and trace shipments to ensure on-time delivery, communicating status updates proactively.</span></span></p></li><li><p style=\"line-height: normal;\"><span style=\"color: rgb(51, 51, 51); font-family: Calibri, sans-serif;\"><span style=\"font-size: 10pt;\">Work in conjunction with Account Managers, Sales, Customer Service, and Management to establish, implement, and maintain client-specific Standard Operating Procedures (SOPs).</span></span></p></li><li><p style=\"line-height: normal;\"><span style=\"color: rgb(51, 51, 51); font-family: Calibri, sans-serif;\"><span style=\"font-size: 10pt;\">Investigate and resolve customer issues by developing solutions and making recommendations to management.</span></span></p></li><li><p style=\"line-height: normal;\"><span style=\"color: rgb(51, 51, 51); font-family: Calibri, sans-serif;\"><span style=\"font-size: 10pt;\">Compile reports, process invoices, and provide support to other staff when shipment issues arise.</span></span></p></li><li><p style=\"line-height: normal;\"><span style=\"color: rgb(51, 51, 51); font-family: Calibri, sans-serif;\"><span style=\"font-size: 10pt;\">Ensure compliance with Transportation Security Administration (TSA) regulations, as well as local, federal, corporate, and station management policies.</span></span></p></li><li><p style=\"line-height: normal;\"><span style=\"color: rgb(51, 51, 51); font-family: Calibri, sans-serif;\"><span style=\"font-size: 10pt;\">Build and maintain strong relationships with vendors, negotiating pricing, securing bookings, and resolving service issues.</span></span></p></li><li><p style=\"line-height: normal;\"><span style=\"color: rgb(51, 51, 51); font-family: Calibri, sans-serif;\"><span style=\"font-size: 10pt;\">Collaborate in a team environment to deliver seamless customer service and operational support.</span></span></p></li><li><p style=\"line-height: normal;\"><span style=\"color: rgb(51, 51, 51); font-family: Calibri, sans-serif;\"><span style=\"font-size: 10pt;\">Other duties as assigned.</span></span></p></li></ul><p style=\"line-height: normal;\">&nbsp;</p><p style=\"line-height: normal;\"><span style=\"color: rgb(51, 51, 51); font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt;\"><strong>Job Requirements &amp; Qualifications:</strong></span></span></p><p style=\"line-height: normal;\">&nbsp;</p><ul style=\"list-style-type: disc;\"><li><p style=\"line-height: normal;\"><span style=\"color: rgb(51, 51, 51); font-family: Calibri, sans-serif;\"><span style=\"font-size: 10pt;\">Bachelor’s degree in business or related field, or equivalent years of experience</span></span></p></li><li><p style=\"line-height: normal;\"><span style=\"color: rgb(51, 51, 51); font-family: Calibri, sans-serif;\"><span style=\"font-size: 10pt;\">Minimum 2-3 years freight forwarding experience</span></span></p></li><li><p style=\"line-height: normal;\"><span style=\"color: rgb(51, 51, 51); font-family: Calibri, sans-serif;\"><span style=\"font-size: 10pt;\">Exceptional verbal and written communication skills with the ability to work with all levels of the organization</span></span></p></li><li><p style=\"line-height: normal;\"><span style=\"color: rgb(51, 51, 51); font-family: Calibri, sans-serif;\"><span style=\"font-size: 10pt;\">Basic to advanced computer skills</span></span></p></li><li><p style=\"line-height: normal;\"><span style=\"color: rgb(51, 51, 51); font-family: Calibri, sans-serif;\"><span style=\"font-size: 10pt;\">Demonstrate the ability to work in a fast-paced environment</span></span></p><p style=\"line-height: normal;\">&nbsp;</p><p style=\"line-height: normal;\"><span style=\"color: rgb(51, 51, 51); font-family: Calibri, sans-serif;\"><span style=\"font-size: 10pt;\">#LI-TK1</span></span></p><p style=\"line-height: normal;\">&nbsp;</p><p style=\"line-height: normal;\">&nbsp;</p><p style=\"line-height: normal;\">&nbsp;</p></li></ul>",
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