Development Support Engineer (Viet Nam)

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      "postalCode": "756200",
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    "datePosted": "2026-03-20",
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    "description": "<p><span style=\"font-size: 14pt; font-weight: bold\">About Safetrust</span></p>\n<p>Safetrust is redefining how people and organizations securely access the world around them. Our digital identity platform combines secure credentials, cloud-native architecture, and mobile-first authentication to power seamless access across physical and digital environments.</p>\n<p><br></p>\n<p>From unlocking doors with a mobile device to securing enterprise systems, our technology is transforming identity across mobility and IoT.</p>\n<p><br></p>\n<p>We partner with global enterprises and channel partners—from Fortune 200 companies to emerging innovators—to eliminate legacy credential risks and deliver secure, scalable access solutions.</p>\n<p><br></p>\n<p>With teams across the United States, Vietnam, and Australia, Safetrust is built by bold thinkers who move fast, solve complex problems, and are shaping the future of trust.<br></p>\n<p><br></p>\n<p><span style=\"font-size: 14pt; font-weight: bold\">Why This Role Matters</span></p>\n<p>This role sits at the intersection of <span style=\"font-weight: bold\">engineering, product, and customer success</span>.</p>\n<p><br></p>\n<p>As a Development Support Engineer, you will help ensure Safetrust’s solutions are successfully implemented, integrated, and scaled in real-world environments. You will troubleshoot complex technical issues, guide customers through integrations, and provide critical feedback to engineering teams.</p>\n<p><br></p>\n<p>This is a hands-on role for someone who enjoys solving problems, working across systems, and helping customers bring technical solutions to life.<br></p>\n<p><br></p>\n<p><span style=\"font-size: 14pt; font-weight: bold\">Role Overview</span></p>\n<p>The Development Support Engineer acts as a technical bridge between Safetrust’s engineering teams and customers.</p>\n<p><br></p>\n<p>You will support customers and partners in implementing Safetrust SDKs and APIs, troubleshoot complex hardware and software issues, and help ensure smooth delivery of product features and integrations.</p>\n<p><br></p>\n<p>This is a customer-facing, technically deep role that requires strong problem-solving skills, curiosity, and the ability to communicate complex concepts clearly.</p>\n<p><br></p>\n<p><span style=\"font-size: 14pt; font-weight: bold\">What You’ll Do</span></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\">Technical Support &amp; Troubleshooting</span></p>\n<ul>\n<li>Diagnose and resolve complex issues across hardware, software, and mobile applications (iOS and Android)</li>\n<li>Support customers and internal teams with system integrations and deployment challenges</li>\n<li>Troubleshoot interactions between devices, applications, and backend systems</li>\n</ul>\n<p><span style=\"font-size: 12pt; font-weight: bold\">SDK &amp; API Integration Support</span></p>\n<ul>\n<li>Guide customers and partners in implementing Safetrust SDKs and APIs</li>\n<li>Assist with integration, testing, and debugging of custom solutions</li>\n<li>Act as a technical liaison for integration partners to ensure successful deployments</li>\n</ul>\n<p><span style=\"font-size: 12pt; font-weight: bold\">Cross-Functional Collaboration</span></p>\n<ul>\n<li>Serve as a communication bridge between Engineering, QA, Product, and Customer teams</li>\n<li>Work with developers to identify, reproduce, and resolve technical issues</li>\n<li>Translate technical findings into actionable insights for Product and leadership</li>\n</ul>\n<p><span style=\"font-size: 12pt; font-weight: bold\">Proactive Feature Readiness</span></p>\n<ul>\n<li>Stay ahead of product releases by testing and validating new features</li>\n<li>Evaluate features from a customer perspective before release</li>\n<li>Ensure readiness through documentation, validation, and feedback</li>\n</ul>\n<p><span style=\"font-size: 12pt; font-weight: bold\">Documentation &amp; Knowledge Sharing</span></p>\n<ul>\n<li>Create and maintain technical documentation including SDK guides, FAQs, and troubleshooting resources</li>\n<li>Contribute to internal knowledge bases to improve team efficiency</li>\n<li>Help standardize support and integration practices</li>\n</ul>\n<p><span style=\"font-size: 12pt; font-weight: bold\">Customer Enablement &amp; Training</span></p>\n<ul>\n<li>Act as a technical advisor to customers implementing Safetrust solutions</li>\n<li>Deliver technical training sessions for customers and internal teams</li>\n<li>Help customers optimize solutions within their environments</li>\n</ul>\n<p><span style=\"font-size: 12pt; font-weight: bold\">Automation &amp; Tooling</span></p>\n<ul>\n<li>Build scripts or tools to automate repetitive support and deployment tasks</li>\n<li>Improve efficiency across support and integration workflows</li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 14pt; font-weight: bold\">What You Bring</span></p>\n<ul>\n<li>Bachelor’s degree in Computer Science, Engineering, or related field (or equivalent experience)</li>\n<li>2+ years of experience in technical support, development, or engineering roles</li>\n<li>Proficiency in scripting languages (Python, Bash, or similar)</li>\n<li>Strong understanding of APIs (REST, JSON) and tools such as Postman</li>\n<li>Experience working with SDKs, including implementation and debugging</li>\n<li>Experience with iOS and/or Android development or debugging</li>\n<li>Ability to troubleshoot hardware and software interactions</li>\n<li>Basic understanding of networking and system integrations</li>\n<li>Strong written English communication skills</li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 14pt; font-weight: bold\">Nice to Have</span></p>\n<ul>\n<li>Experience with embedded systems, IoT devices, or access control systems</li>\n<li>Experience working with mobile SDK integrations</li>\n<li>Familiarity with agile development environments</li>\n<li>Hands-on experience testing hardware or electronic devices</li>\n<li>Experience in identity, security, or access control solutions</li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 14pt; font-weight: bold\">What Sets You Apart</span></p>\n<ul>\n<li>Strong problem-solving mindset and ability to debug complex issues</li>\n<li>Ability to work across hardware, software, and mobile environments</li>\n<li>Strong communication skills—able to explain technical concepts clearly</li>\n<li>Curiosity and willingness to learn new systems quickly</li>\n<li>Proactive approach to improving processes and tools</li>\n<li>Collaborative and team-oriented mindset</li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 14pt; font-weight: bold\">Why Join Safetrust</span></p>\n<ul>\n<li>Work on cutting-edge identity, IoT, and mobile access technology</li>\n<li>Gain hands-on experience across APIs, SDKs, hardware, and mobile systems</li>\n<li>Collaborate with global teams across Engineering, Product, and Customer Success</li>\n<li>Play a key role in delivering real-world customer solutions</li>\n<li>Join a fast-growing company where your technical impact is visible</li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 14pt; font-weight: bold\">Benefits</span></p>\n<ul>\n<li>Competitive salary based on experience and performance</li>\n<li>Daily lunch provided at the office</li>\n<li>Free coffee, tea, and refreshments</li>\n<li>Full statutory insurance (social, health, unemployment)</li>\n<li>Annual health check-up and paid annual leave</li>\n<li>Professional, international working environment</li>\n</ul>",
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