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Mechanical Support Specialist I

7f1f81f5 4392 4823 9233 4316cf78e168 19000101 000001 · Peoria, AZ, US, Peoria, AZ; Greensboro, NC, US, Greensboro, NC · Active · $20–$24 / hour · ADP Workforce Now Recruiting

Job facts

FieldValue
Company7f1f81f5 4392 4823 9233 4316cf78e168 19000101 000001
TitleMechanical Support Specialist I
Normalized title-
Department / team-
LocationPeoria, AZ, United States
Work model-
Employment typeFull Time
Salary$20–$24 / hour
Statusactive
ATS providerADP Workforce Now Recruiting
Posted / first seen2026-05-13 / 2026-05-31
Changed / last seen2026-06-18 / 2026-06-18

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Company breakdownsRole, location, ATS, and work model facets for this company.Open
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Provider filtered searchThe same provider as a filtered job collection.Open
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Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

Company7f1f81f5 4392 4823 9233 4316cf78e168 19000101 000001
Sourcede7e5afb-49b4-48de-8da5-480b70f33235
ATS providerADP Workforce Now Recruiting

Description

In 2015, FIRMAN Power Equipment, Inc. introduced its portable generator power equipment to the North American market, offer customer-friendly units with larger tanks and extended run times. We also provide our customers with top-notch technical support. Summary: Provides basic technical support and assistance to customers via e-mail, phone, or chat regarding their generator. Addresses and responds to customer inquiries on products and services, including installation, operational functions, troubleshooting, and maintenance on FIRMAN generators. Provides customers with preventive maintenance and configuration recommendations for their generator. Documents support interactions, including details of inquiries, complaints, comments, and actions taken. Possesses a basic understanding of FIRMAN products and services. Escalates more complex inquiries to a higher-level support team. Typically requires a high school diploma or equivalent. Typically reports to a supervisor. Works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. Responsibilities and Functions: Communicates with Technical team using Teams application . Locates service centers for customers that require repair or maintenance on their generator. Maintains professionalism and composure during all customer interactions. Demonstrates empathy and patience to customers, especially under stressful situations. Utilize NetSuite to navigate and create, part orders , customer profiles , support cases , and creating Shopify orders . Responds to Chat inquires quickly with an approval rating over 90 %. Responds to Email Information page inquiries through Outlook. Troubleshoot and answer customer inquiries regarding FIRMAN products. Continuously learns FIRMAN products and best practices for troubleshooting generators . Vonage answer rate must be above 95% unless assigned other duties. Vonage ready state must be above 90% unless assigned other duties. Must answer and assist to completion over 99% of all calls. Attach is related documents and files to each customer profile case in NetSuite . Utilizes operating manuals , FAQ’s , and website and other sources to assist with customer inquiries . May be required to assist other departments . Overtime as needed during peak season. Some travel as needed. Completes trainings and attends Company meetings as assigned. Other duties as assigned. Skills and Abilities: Must have customer interaction experience by phone, email, and chat. Experience working with outside warehouses required. Experience using FedEx and UPS shipping interfaces. Must have attention to detail, good follow-through, and organizational skills are paramount. Excellent critical thinking skills and the ability to apply information quickly. Must be reliable, flexible, proactive, team player, and highly motivated. Knowledge of small engine operations and repairs. Must be able to navigate multiple screens. Ability to work in a dynamic, pressured, and ever-changing environment. Liaison with Operations to address complaints, questionnaires, and documentation. Bilingual is a plus – French/Spanish. Education: High school diploma or equivalent . Customer service experience a plus . Communications: Ensures clear and timely communication within department and with other departments to maximize quality, productivity, and minimize customer complaints. A team player with an outgoing personality, willing to take the initiative while staying organized is necessary. Must have good written and verbal communication skills and act as a problem solver. Working knowledge of MS Office (Word, Excel, Outlook, PowerPoint) and NetSuite. Keeps the management team abreast of significant issues or developments identified during routine activities and actions being taken to improve the situation. Respects confidentiality of privileged information. Personal Growth: Reviews and educates self on all FIRMAN products. Exercises tact and discretion in interpersonal contacts. Supports the Company Values. Demonstrates commitment to continued personal and professional growth and development. Physical Demands: Regularly required to use hands to finger, handle, or feel. Reach with hands and arms and talk or hear. Frequently required to sit. Occasionally required to stand; walk and stoop, kneel, crouch, or crawl. Occasionally lift and/or move 10 to 25 pounds. Specific vision abilities required by this job include close vision, peripheral vision, depth perception and ability to adjust focus.

Full job record

Job ID3ce935904fc5b12122c4ad1ee2734f68770cfa59
Org ID4f2049be-ac82-438c-b7db-4cde88f2366f
Source IDde7e5afb-49b4-48de-8da5-480b70f33235
Board IDde7e5afb-49b4-48de-8da5-480b70f33235
Provideradp_workforcenow
Provider Job Key564994
TitleMechanical Support Specialist I
Normalized Title—
Statusactive
Activeyes
Location TextPeoria, AZ, US, Peoria, AZ; Greensboro, NC, US, Greensboro, NC
Department—
Team—
Employment Typefull_time
Workplace Type—
Remote Policy—
CountryUnited States
RegionAZ
CityPeoria
Salary Raw20 To 24 (USD) Hourly
Salary Min20
Salary Max24
Salary CurrencyUSD
Salary Periodhour
Source URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=7f1f81f5-4392-4823-9233-4316cf78e168&ccId=19000101_000001&lang=en_US&type=JS&jobId=564994&jwId=9201412890978_1
Apply URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=7f1f81f5-4392-4823-9233-4316cf78e168&ccId=19000101_000001&lang=en_US&type=JS&jobId=564994&jwId=9201412890978_1
First Seen At2026-05-31 18:58:00Z
Last Seen At2026-06-18 13:10:58Z
Last Checked At2026-06-18 13:10:58Z
Last Changed At2026-06-18 13:10:58Z
Inactive At—
Source Posted At2026-05-13 18:36:00Z
Source Updated At—
Raw Payload Uris3://job-postings-prod-raw-590183727216/raw/provider=adp_workforcenow/board=7f1f81f5-4392-4823-9233-4316cf78e168|19000101_000001/date=2026-06-18/2026-06-18T13-10-58-062Z-550c5636635e4ae924778f1858e146a5e7e57c0c34fbbecd314090c78effd7ad.json
Event Fields
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Extensions
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    "requisitionDescription": "<div><div><div><div><div><div><div><div><div><div><div><div><div><div><div style=\"margin: 0px;padding: 0px;color: rgb(0, 0, 0);font-family: Arial, Arial_MSFontService, sans-serif;font-size: 16px;font-style: normal;font-weight: 400;text-align: left;text-indent: 0px;background-color: rgb(255, 255, 255);\" id=\"isPasted\"><p style=\"margin: 0px;padding: 0px;font-weight: normal;font-style: normal;vertical-align: baseline;background-color: transparent;color: windowtext;text-align: justify;text-indent: 0px;\"><br></p><p style=\"margin: 0px;padding: 0px;font-weight: normal;font-style: normal;vertical-align: baseline;background-color: transparent;color: windowtext;text-align: justify;text-indent: 0px;\"><span style=\"margin: 0px;padding: 0px;font-size:16px;line-height: 18px;font-family: Arial, Arial_EmbeddedFont, Arial_MSFontService, sans-serif;\">In 2015, FIRMAN Power Equipment, Inc. introduced its portable generator power equipment to the North American market, offer customer-friendly units with larger tanks and extended run times. We also provide our customers with top-notch technical support.</span></p><p style=\"margin: 0px;padding: 0px;font-weight: normal;font-style: normal;vertical-align: baseline;background-color: transparent;color: windowtext;text-align: justify;text-indent: 0px;\"><br></p><p style=\"margin: 0px;padding: 0px;font-weight: normal;font-style: normal;vertical-align: baseline;background-color: transparent;color: windowtext;text-align: justify;text-indent: 0px;\"><span style=\"margin: 0px;padding: 0px;font-size:16px;line-height: 18px;font-family: Arial, Arial_EmbeddedFont, Arial_MSFontService, sans-serif;font-weight: bold;\"><span style=\"margin: 0px;padding: 0px;\">Summary:</span></span><span style=\"margin: 0px;padding: 0px;font-size:16px;line-height: 18px;font-family: Arial, Arial_EmbeddedFont, Arial_MSFontService, sans-serif;\">&nbsp;</span></p><p style=\"margin: 0px;padding: 0px;font-weight: normal;font-style: normal;vertical-align: baseline;background-color: transparent;color: windowtext;text-align: justify;text-indent: 0px;\"><span style=\"margin: 0px;padding: 0px;font-size:16px;line-height: 18px;font-family: Arial, Arial_EmbeddedFont, Arial_MSFontService, sans-serif;\"><span style=\"margin: 0px;padding: 0px;\">Provides basic technical support and assistance to customers via e-mail, phone, or chat regarding their generator. Addresses and responds to customer inquiries on products and services, including installation, operational functions, troubleshooting, and maintenance on FIRMAN generators. Provides customers with preventive maintenance and configuration recommendations for their generator. Documents support interactions, including details of inquiries, complaints, comments, and actions taken. Possesses a basic understanding of FIRMAN products and services. Escalates more complex inquiries to a higher-level support team. Typically requires a high school diploma or equivalent. Typically reports to a supervisor.</span></span><span style=\"margin: 0px;padding: 0px;font-size:16px;line-height: 18px;font-family: Arial, Arial_EmbeddedFont, Arial_MSFontService, sans-serif;\">&nbsp;</span></p><p style=\"margin: 0px;padding: 0px;font-weight: normal;font-style: normal;vertical-align: baseline;background-color: transparent;color: windowtext;text-align: justify;text-indent: 0px;\"><span style=\"margin: 0px;padding: 0px;font-size:16px;line-height: 18px;font-family: Arial, Arial_EmbeddedFont, Arial_MSFontService, sans-serif;\">&nbsp;</span></p><p style=\"margin: 0px;padding: 0px;font-weight: normal;font-style: normal;vertical-align: baseline;background-color: transparent;color: windowtext;text-align: justify;text-indent: 0px;\"><span style=\"margin: 0px;padding: 0px;font-size:16px;line-height: 18px;font-family: Arial, Arial_EmbeddedFont, Arial_MSFontService, sans-serif;\"><span style=\"margin: 0px;padding: 0px;\">Works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job.</span></span><span style=\"margin: 0px;padding: 0px;font-size:16px;line-height: 18px;font-family: Arial, Arial_EmbeddedFont, Arial_MSFontService, sans-serif;\">&nbsp;</span></p><p style=\"margin: 0px;padding: 0px;font-weight: normal;font-style: normal;vertical-align: baseline;background-color: transparent;color: windowtext;text-align: left;text-indent: 192px;\"><span style=\"margin: 0px;padding: 0px;font-size:16px;line-height: 18px;font-family: Arial, Arial_EmbeddedFont, Arial_MSFontService, sans-serif;\">&nbsp;</span></p><p style=\"margin: 0px;padding: 0px;font-weight: normal;font-style: normal;vertical-align: baseline;background-color: transparent;color: windowtext;text-align: justify;text-indent: 0px;\"><span style=\"margin: 0px;padding: 0px;font-size:16px;line-height: 18px;font-family: Arial, Arial_EmbeddedFont, Arial_MSFontService, sans-serif;font-weight: bold;\"><span style=\"margin: 0px;padding: 0px;\">Responsibilities and Functions:</span></span><span style=\"margin: 0px;padding: 0px;font-size:16px;line-height: 18px;font-family: Arial, Arial_EmbeddedFont, Arial_MSFontService, sans-serif;\">&nbsp;</span></p><ul style=\"list-style-type: disc;margin-left: 0px;\"><li style=\"margin-left: 24px;\"><span data-contrast=\"auto\" lang=\"IT-IT\" class=\"TextRun SCXW74419005 BCX0\" style=\"margin: 0px;padding: 0px;font-size:16px;line-height: 18px;font-family: Arial, Arial_EmbeddedFont, Arial_MSFontService, sans-serif;\"><span class=\"NormalTextRun SpellingErrorV2Themed SCXW74419005 BCX0\" style=\"margin: 0px;padding: 0px;border-bottom: 1px solid transparent;\">Communicates</span><span class=\"NormalTextRun SCXW74419005 BCX0\" style=\"margin: 0px;padding: 0px;\"> with Technical team </span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW74419005 BCX0\" style=\"margin: 0px;padding: 0px;border-bottom: 1px solid transparent;\">using</span><span class=\"NormalTextRun SCXW74419005 BCX0\" style=\"margin: 0px;padding: 0px;\"> Teams </span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW74419005 BCX0\" style=\"margin: 0px;padding: 0px;border-bottom: 1px solid transparent;\">application</span><span class=\"NormalTextRun SCXW74419005 BCX0\" style=\"margin: 0px;padding: 0px;\">.</span></span></li><li style=\"margin-left: 24px;\"><span data-contrast=\"auto\" lang=\"IT-IT\" class=\"TextRun SCXW74419005 BCX0\" style=\"margin: 0px;padding: 0px;font-size:16px;line-height: 18px;font-family: Arial, Arial_EmbeddedFont, Arial_MSFontService, sans-serif;\"><span class=\"NormalTextRun SpellingErrorV2Themed SCXW74419005 BCX0\" style=\"margin: 0px;padding: 0px;border-bottom: 1px solid transparent;\">Locates</span><span class=\"NormalTextRun SCXW74419005 BCX0\" style=\"margin: 0px;padding: 0px;\"> service centers for customers </span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW74419005 BCX0\" style=\"margin: 0px;padding: 0px;border-bottom: 1px solid transparent;\">that</span><span class=\"NormalTextRun SCXW74419005 BCX0\" style=\"margin: 0px;padding: 0px;\"> </span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW74419005 BCX0\" style=\"margin: 0px;padding: 0px;border-bottom: 1px solid transparent;\">require</span><span class=\"NormalTextRun SCXW74419005 BCX0\" style=\"margin: 0px;padding: 0px;\"> </span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW74419005 BCX0\" style=\"margin: 0px;padding: 0px;border-bottom: 1px solid transparent;\">repair</span><span class=\"NormalTextRun SCXW74419005 BCX0\" style=\"margin: 0px;padding: 0px;\"> or </span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW74419005 BCX0\" style=\"margin: 0px;padding: 0px;border-bottom: 1px solid transparent;\">maintenance</span><span class=\"NormalTextRun SCXW74419005 BCX0\" style=\"margin: 0px;padding: 0px;\"> on </span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW74419005 BCX0\" style=\"margin: 0px;padding: 0px;border-bottom: 1px solid transparent;\">their</span><span class=\"NormalTextRun SCXW74419005 BCX0\" style=\"margin: 0px;padding: 0px;\"> generator.</span></span></li><li style=\"margin-left: 24px;\"><span data-contrast=\"auto\" lang=\"IT-IT\" class=\"TextRun SCXW74419005 BCX0\" style=\"margin: 0px;padding: 0px;font-size:16px;line-height: 18px;font-family: Arial, Arial_EmbeddedFont, Arial_MSFontService, sans-serif;\"><span class=\"NormalTextRun SpellingErrorV2Themed SCXW74419005 BCX0\" style=\"margin: 0px;padding: 0px;border-bottom: 1px solid transparent;\">Maintains</span><span class=\"NormalTextRun SCXW74419005 BCX0\" style=\"margin: 0px;padding: 0px;\"> </span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW74419005 BCX0\" style=\"margin: 0px;padding: 0px;border-bottom: 1px solid transparent;\">professionalism</span><span class=\"NormalTextRun SCXW74419005 BCX0\" style=\"margin: 0px;padding: 0px;\"> and </span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW74419005 BCX0\" style=\"margin: 0px;padding: 0px;border-bottom: 1px solid transparent;\">composure</span><span class=\"NormalTextRun SCXW74419005 BCX0\" style=\"margin: 0px;padding: 0px;\"> </span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW74419005 BCX0\" style=\"margin: 0px;padding: 0px;border-bottom: 1px solid transparent;\">during</span><span class=\"NormalTextRun SCXW74419005 BCX0\" style=\"margin: 0px;padding: 0px;\"> </span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW74419005 BCX0\" style=\"margin: 0px;padding: 0px;border-bottom: 1px solid transparent;\">all</span><span class=\"NormalTextRun SCXW74419005 BCX0\" style=\"margin: 0px;padding: 0px;\"> customer interactions.</span></span></li><li style=\"margin-left: 24px;\"><span data-contrast=\"auto\" lang=\"IT-IT\" class=\"TextRun SCXW74419005 BCX0\" style=\"margin: 0px;padding: 0px;font-size:16px;line-height: 18px;font-family: Arial, Arial_EmbeddedFont, Arial_MSFontService, sans-serif;\"><span class=\"NormalTextRun SpellingErrorV2Themed SCXW74419005 BCX0\" style=\"margin: 0px;padding: 0px;border-bottom: 1px solid transparent;\">Demonstrates</span><span class=\"NormalTextRun SCXW74419005 BCX0\" style=\"margin: 0px;padding: 0px;\"> </span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW74419005 BCX0\" style=\"margin: 0px;padding: 0px;border-bottom: 1px solid transparent;\">empathy</span><span class=\"NormalTextRun SCXW74419005 BCX0\" style=\"margin: 0px;padding: 0px;\"> and </span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW74419005 BCX0\" style=\"margin: 0px;padding: 0px;border-bottom: 1px solid transparent;\">patience</span><span class=\"NormalTextRun SCXW74419005 BCX0\" style=\"margin: 0px;padding: 0px;\"> to customers, </span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW74419005 BCX0\" style=\"margin: 0px;padding: 0px;border-bottom: 1px solid transparent;\">especially</span><span class=\"NormalTextRun SCXW74419005 BCX0\" style=\"margin: 0px;padding: 0px;\"> under </span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW74419005 BCX0\" style=\"margin: 0px;padding: 0px;border-bottom: 1px solid transparent;\">stressful</span><span class=\"NormalTextRun SCXW74419005 BCX0\" style=\"margin: 0px;padding: 0px;\"> situations.</span></span></li><li style=\"margin-left: 24px;\"><span data-contrast=\"auto\" lang=\"IT-IT\" class=\"TextRun SCXW74419005 BCX0\" style=\"margin: 0px;padding: 0px;font-size:16px;line-height: 18px;font-family: Arial, Arial_EmbeddedFont, Arial_MSFontService, sans-serif;\"><span class=\"NormalTextRun SpellingErrorV2Themed SCXW74419005 BCX0\" style=\"margin: 0px;padding: 0px;border-bottom: 1px solid transparent;\">Utilize</span><span class=\"NormalTextRun SCXW74419005 BCX0\" style=\"margin: 0px;padding: 0px;\"> </span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW74419005 BCX0\" style=\"margin: 0px;padding: 0px;border-bottom: 1px solid transparent;\">NetSuite</span><span class=\"NormalTextRun SCXW74419005 BCX0\" style=\"margin: 0px;padding: 0px;\"> to navigate and create, part </span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW74419005 BCX0\" style=\"margin: 0px;padding: 0px;border-bottom: 1px solid transparent;\">orders</span><span class=\"NormalTextRun SCXW74419005 BCX0\" style=\"margin: 0px;padding: 0px;\">, customer </span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW74419005 BCX0\" style=\"margin: 0px;padding: 0px;border-bottom: 1px solid transparent;\">profiles</span><span class=\"NormalTextRun SCXW74419005 BCX0\" style=\"margin: 0px;padding: 0px;\">, support </span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW74419005 BCX0\" style=\"margin: 0px;padding: 0px;border-bottom: 1px solid transparent;\">cases</span><span class=\"NormalTextRun SCXW74419005 BCX0\" style=\"margin: 0px;padding: 0px;\">, and </span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW74419005 BCX0\" style=\"margin: 0px;padding: 0px;border-bottom: 1px solid transparent;\">creating</span><span class=\"NormalTextRun SCXW74419005 BCX0\" style=\"margin: 0px;padding: 0px;\"> </span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW74419005 BCX0\" style=\"margin: 0px;padding: 0px;border-bottom: 1px solid transparent;\">Shopify</span><span class=\"NormalTextRun SCXW74419005 BCX0\" style=\"margin: 0px;padding: 0px;\"> </span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW74419005 BCX0\" style=\"margin: 0px;padding: 0px;border-bottom: 1px solid transparent;\">orders</span><span class=\"NormalTextRun SCXW74419005 BCX0\" style=\"margin: 0px;padding: 0px;\">.</span></span></li><li style=\"margin-left: 24px;\"><span data-contrast=\"auto\" lang=\"IT-IT\" class=\"TextRun SCXW74419005 BCX0\" style=\"margin: 0px;padding: 0px;font-size:16px;line-height: 18px;font-family: Arial, Arial_EmbeddedFont, Arial_MSFontService, sans-serif;\"><span class=\"NormalTextRun SpellingErrorV2Themed SCXW74419005 BCX0\" style=\"margin: 0px;padding: 0px;border-bottom: 1px solid transparent;\">Responds</span><span class=\"NormalTextRun SCXW74419005 BCX0\" style=\"margin: 0px;padding: 0px;\"> to Chat </span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW74419005 BCX0\" style=\"margin: 0px;padding: 0px;border-bottom: 1px solid transparent;\">inquires</span><span class=\"NormalTextRun SCXW74419005 BCX0\" style=\"margin: 0px;padding: 0px;\"> </span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW74419005 BCX0\" style=\"margin: 0px;padding: 0px;border-bottom: 1px solid transparent;\">quickly</span><span class=\"NormalTextRun SCXW74419005 BCX0\" style=\"margin: 0px;padding: 0px;\"> with an </span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW74419005 BCX0\" style=\"margin: 0px;padding: 0px;border-bottom: 1px solid transparent;\">approval</span><span class=\"NormalTextRun SCXW74419005 BCX0\" style=\"margin: 0px;padding: 0px;\"> rating over 90</span><span class=\"NormalTextRun ContextualSpellingAndGrammarErrorV2Themed SCXW74419005 BCX0\" style=\"margin: 0px;padding: 0px;border-bottom: 1px solid transparent;\">%.</span></span></li><li style=\"margin-left: 24px;\"><span data-contrast=\"auto\" lang=\"IT-IT\" class=\"TextRun SCXW74419005 BCX0\" style=\"margin: 0px;padding: 0px;font-size:16px;line-height: 18px;font-family: Arial, Arial_EmbeddedFont, Arial_MSFontService, sans-serif;\"><span class=\"NormalTextRun SpellingErrorV2Themed SCXW74419005 BCX0\" style=\"margin: 0px;padding: 0px;border-bottom: 1px solid transparent;\">Responds</span><span class=\"NormalTextRun SCXW74419005 BCX0\" style=\"margin: 0px;padding: 0px;\"> to </span><span class=\"NormalTextRun ContextualSpellingAndGrammarErrorV2Themed SCXW74419005 BCX0\" style=\"margin: 0px;padding: 0px;border-bottom: 1px solid transparent;\">Email</span><span class=\"NormalTextRun SCXW74419005 BCX0\" style=\"margin: 0px;padding: 0px;\"> Information page </span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW74419005 BCX0\" style=\"margin: 0px;padding: 0px;border-bottom: 1px solid transparent;\">inquiries</span><span class=\"NormalTextRun SCXW74419005 BCX0\" style=\"margin: 0px;padding: 0px;\"> </span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW74419005 BCX0\" style=\"margin: 0px;padding: 0px;border-bottom: 1px solid transparent;\">through</span><span class=\"NormalTextRun SCXW74419005 BCX0\" style=\"margin: 0px;padding: 0px;\"> </span><span class=\"NormalTextRun ContextualSpellingAndGrammarErrorV2Themed SCXW74419005 BCX0\" style=\"margin: 0px;padding: 0px;border-bottom: 1px solid transparent;\">Outlook.</span></span></li><li style=\"margin-left: 24px;\"><span data-contrast=\"auto\" lang=\"IT-IT\" class=\"TextRun SCXW74419005 BCX0\" style=\"margin: 0px;padding: 0px;font-size:16px;line-height: 18px;font-family: Arial, Arial_EmbeddedFont, Arial_MSFontService, sans-serif;\"><span class=\"NormalTextRun SpellingErrorV2Themed SCXW74419005 BCX0\" style=\"margin: 0px;padding: 0px;border-bottom: 1px solid transparent;\">Troubleshoot</span><span class=\"NormalTextRun SCXW74419005 BCX0\" style=\"margin: 0px;padding: 0px;\"> and </span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW74419005 BCX0\" style=\"margin: 0px;padding: 0px;border-bottom: 1px solid transparent;\">answer</span><span class=\"NormalTextRun SCXW74419005 BCX0\" style=\"margin: 0px;padding: 0px;\"> customer </span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW74419005 BCX0\" style=\"margin: 0px;padding: 0px;border-bottom: 1px solid transparent;\">inquiries</span><span class=\"NormalTextRun SCXW74419005 BCX0\" style=\"margin: 0px;padding: 0px;\"> </span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW74419005 BCX0\" style=\"margin: 0px;padding: 0px;border-bottom: 1px solid transparent;\">regarding</span><span class=\"NormalTextRun SCXW74419005 BCX0\" style=\"margin: 0px;padding: 0px;\"> FIRMAN products.</span></span></li><li style=\"margin-left: 24px;\"><span data-contrast=\"auto\" lang=\"IT-IT\" class=\"TextRun SCXW74419005 BCX0\" style=\"margin: 0px;padding: 0px;font-size:16px;line-height: 18px;font-family: Arial, Arial_EmbeddedFont, Arial_MSFontService, sans-serif;\"><span class=\"NormalTextRun SpellingErrorV2Themed SCXW74419005 BCX0\" style=\"margin: 0px;padding: 0px;border-bottom: 1px solid transparent;\">Continuously</span><span class=\"NormalTextRun SCXW74419005 BCX0\" style=\"margin: 0px;padding: 0px;\"> </span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW74419005 BCX0\" style=\"margin: 0px;padding: 0px;border-bottom: 1px solid transparent;\">learns</span><span class=\"NormalTextRun SCXW74419005 BCX0\" style=\"margin: 0px;padding: 0px;\"> FIRMAN products and best practices for </span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW74419005 BCX0\" style=\"margin: 0px;padding: 0px;border-bottom: 1px solid transparent;\">troubleshooting</span><span class=\"NormalTextRun SCXW74419005 BCX0\" style=\"margin: 0px;padding: 0px;\"> </span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW74419005 BCX0\" style=\"margin: 0px;padding: 0px;border-bottom: 1px solid transparent;\">generators</span><span class=\"NormalTextRun SCXW74419005 BCX0\" style=\"margin: 0px;padding: 0px;\">.</span></span></li><li style=\"margin-left: 24px;\"><span data-contrast=\"auto\" lang=\"IT-IT\" class=\"TextRun SCXW74419005 BCX0\" style=\"margin: 0px;padding: 0px;font-size:16px;line-height: 18px;font-family: Arial, Arial_EmbeddedFont, Arial_MSFontService, sans-serif;\"><span class=\"NormalTextRun SpellingErrorV2Themed SCXW74419005 BCX0\" style=\"margin: 0px;padding: 0px;border-bottom: 1px solid transparent;\">Vonage</span><span class=\"NormalTextRun SCXW74419005 BCX0\" style=\"margin: 0px;padding: 0px;\"> </span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW74419005 BCX0\" style=\"margin: 0px;padding: 0px;border-bottom: 1px solid transparent;\">answer</span><span class=\"NormalTextRun SCXW74419005 BCX0\" style=\"margin: 0px;padding: 0px;\"> rate must be </span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW74419005 BCX0\" style=\"margin: 0px;padding: 0px;border-bottom: 1px solid transparent;\">above</span><span class=\"NormalTextRun SCXW74419005 BCX0\" style=\"margin: 0px;padding: 0px;\"> 95% </span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW74419005 BCX0\" style=\"margin: 0px;padding: 0px;border-bottom: 1px solid transparent;\">unless</span><span class=\"NormalTextRun SCXW74419005 BCX0\" style=\"margin: 0px;padding: 0px;\"> </span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW74419005 BCX0\" style=\"margin: 0px;padding: 0px;border-bottom: 1px solid transparent;\">assigned</span><span class=\"NormalTextRun SCXW74419005 BCX0\" style=\"margin: 0px;padding: 0px;\"> </span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW74419005 BCX0\" style=\"margin: 0px;padding: 0px;border-bottom: 1px solid transparent;\">other</span><span class=\"NormalTextRun SCXW74419005 BCX0\" style=\"margin: 0px;padding: 0px;\"> duties.</span></span></li><li style=\"margin-left: 24px;\"><span data-contrast=\"auto\" lang=\"IT-IT\" class=\"TextRun SCXW74419005 BCX0\" style=\"margin: 0px;padding: 0px;font-size:16px;line-height: 18px;font-family: Arial, Arial_EmbeddedFont, Arial_MSFontService, sans-serif;\"><span class=\"NormalTextRun SpellingErrorV2Themed SCXW74419005 BCX0\" style=\"margin: 0px;padding: 0px;border-bottom: 1px solid transparent;\">Vonage</span><span class=\"NormalTextRun SCXW74419005 BCX0\" style=\"margin: 0px;padding: 0px;\"> ready state must be </span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW74419005 BCX0\" style=\"margin: 0px;padding: 0px;border-bottom: 1px solid transparent;\">above</span><span class=\"NormalTextRun SCXW74419005 BCX0\" style=\"margin: 0px;padding: 0px;\"> 90% </span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW74419005 BCX0\" style=\"margin: 0px;padding: 0px;border-bottom: 1px solid transparent;\">unless</span><span class=\"NormalTextRun SCXW74419005 BCX0\" style=\"margin: 0px;padding: 0px;\"> </span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW74419005 BCX0\" style=\"margin: 0px;padding: 0px;border-bottom: 1px solid transparent;\">assigned</span><span class=\"NormalTextRun SCXW74419005 BCX0\" style=\"margin: 0px;padding: 0px;\"> </span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW74419005 BCX0\" style=\"margin: 0px;padding: 0px;border-bottom: 1px solid transparent;\">other</span><span class=\"NormalTextRun SCXW74419005 BCX0\" style=\"margin: 0px;padding: 0px;\"> duties.</span></span></li><li style=\"margin-left: 24px;\"><span data-contrast=\"auto\" lang=\"IT-IT\" class=\"TextRun SCXW74419005 BCX0\" style=\"margin: 0px;padding: 0px;font-size:16px;line-height: 18px;font-family: Arial, Arial_EmbeddedFont, Arial_MSFontService, sans-serif;\"><span class=\"NormalTextRun SCXW74419005 BCX0\" style=\"margin: 0px;padding: 0px;\">Must </span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW74419005 BCX0\" style=\"margin: 0px;padding: 0px;border-bottom: 1px solid transparent;\">answer</span><span class=\"NormalTextRun SCXW74419005 BCX0\" style=\"margin: 0px;padding: 0px;\"> and assist to </span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW74419005 BCX0\" style=\"margin: 0px;padding: 0px;border-bottom: 1px solid transparent;\">completion</span><span class=\"NormalTextRun SCXW74419005 BCX0\" style=\"margin: 0px;padding: 0px;\"> over 99% of </span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW74419005 BCX0\" style=\"margin: 0px;padding: 0px;border-bottom: 1px solid transparent;\">all</span><span class=\"NormalTextRun SCXW74419005 BCX0\" style=\"margin: 0px;padding: 0px;\"> </span><span class=\"NormalTextRun ContextualSpellingAndGrammarErrorV2Themed SCXW74419005 BCX0\" style=\"margin: 0px;padding: 0px;border-bottom: 1px solid transparent;\">calls.</span></span></li><li style=\"margin-left: 24px;\"><span data-contrast=\"auto\" lang=\"IT-IT\" class=\"TextRun SCXW74419005 BCX0\" style=\"margin: 0px;padding: 0px;font-size:16px;line-height: 18px;font-family: Arial, Arial_EmbeddedFont, Arial_MSFontService, sans-serif;\"><span class=\"NormalTextRun SpellingErrorV2Themed SCXW74419005 BCX0\" style=\"margin: 0px;padding: 0px;border-bottom: 1px solid transparent;\">Attach</span><span class=\"NormalTextRun SCXW74419005 BCX0\" style=\"margin: 0px;padding: 0px;\"> </span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW74419005 BCX0\" style=\"margin: 0px;padding: 0px;border-bottom: 1px solid transparent;\">is</span><span class=\"NormalTextRun SCXW74419005 BCX0\" style=\"margin: 0px;padding: 0px;\"> </span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW74419005 BCX0\" style=\"margin: 0px;padding: 0px;border-bottom: 1px solid transparent;\">related</span><span class=\"NormalTextRun SCXW74419005 BCX0\" style=\"margin: 0px;padding: 0px;\"> </span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW74419005 BCX0\" style=\"margin: 0px;padding: 0px;border-bottom: 1px solid transparent;\">documents</span><span class=\"NormalTextRun SCXW74419005 BCX0\" style=\"margin: 0px;padding: 0px;\"> and files to </span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW74419005 BCX0\" style=\"margin: 0px;padding: 0px;border-bottom: 1px solid transparent;\">each</span><span class=\"NormalTextRun SCXW74419005 BCX0\" style=\"margin: 0px;padding: 0px;\"> customer </span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW74419005 BCX0\" style=\"margin: 0px;padding: 0px;border-bottom: 1px solid transparent;\">profile</span><span class=\"NormalTextRun SCXW74419005 BCX0\" style=\"margin: 0px;padding: 0px;\"> case in </span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW74419005 BCX0\" style=\"margin: 0px;padding: 0px;border-bottom: 1px solid transparent;\">NetSuite</span><span class=\"NormalTextRun SCXW74419005 BCX0\" style=\"margin: 0px;padding: 0px;\">.</span></span></li><li style=\"margin-left: 24px;\"><span data-contrast=\"auto\" lang=\"IT-IT\" class=\"TextRun SCXW74419005 BCX0\" style=\"margin: 0px;padding: 0px;font-size:16px;line-height: 18px;font-family: Arial, Arial_EmbeddedFont, Arial_MSFontService, sans-serif;\"><span class=\"NormalTextRun SpellingErrorV2Themed SCXW74419005 BCX0\" style=\"margin: 0px;padding: 0px;border-bottom: 1px solid transparent;\">Utilizes</span><span class=\"NormalTextRun SCXW74419005 BCX0\" style=\"margin: 0px;padding: 0px;\"> </span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW74419005 BCX0\" style=\"margin: 0px;padding: 0px;border-bottom: 1px solid transparent;\">operating</span><span class=\"NormalTextRun SCXW74419005 BCX0\" style=\"margin: 0px;padding: 0px;\"> </span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW74419005 BCX0\" style=\"margin: 0px;padding: 0px;border-bottom: 1px solid transparent;\">manuals</span><span class=\"NormalTextRun SCXW74419005 BCX0\" style=\"margin: 0px;padding: 0px;\">, </span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW74419005 BCX0\" style=\"margin: 0px;padding: 0px;border-bottom: 1px solid transparent;\">FAQ&rsquo;s</span><span class=\"NormalTextRun SCXW74419005 BCX0\" style=\"margin: 0px;padding: 0px;\">, and website and </span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW74419005 BCX0\" style=\"margin: 0px;padding: 0px;border-bottom: 1px solid transparent;\">other</span><span class=\"NormalTextRun SCXW74419005 BCX0\" style=\"margin: 0px;padding: 0px;\"> sources to assist with customer </span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW74419005 BCX0\" style=\"margin: 0px;padding: 0px;border-bottom: 1px solid transparent;\">inquiries</span><span class=\"NormalTextRun SCXW74419005 BCX0\" style=\"margin: 0px;padding: 0px;\">.</span></span></li><li style=\"margin-left: 24px;\"><span data-contrast=\"auto\" lang=\"IT-IT\" class=\"TextRun SCXW74419005 BCX0\" style=\"margin: 0px;padding: 0px;font-size:16px;line-height: 18px;font-family: Arial, Arial_EmbeddedFont, Arial_MSFontService, sans-serif;\"><span class=\"NormalTextRun SpellingErrorV2Themed SCXW74419005 BCX0\" style=\"margin: 0px;padding: 0px;border-bottom: 1px solid transparent;\">May</span><span class=\"NormalTextRun SCXW74419005 BCX0\" style=\"margin: 0px;padding: 0px;\"> be </span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW74419005 BCX0\" style=\"margin: 0px;padding: 0px;border-bottom: 1px solid transparent;\">required</span><span class=\"NormalTextRun SCXW74419005 BCX0\" style=\"margin: 0px;padding: 0px;\"> to assist </span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW74419005 BCX0\" style=\"margin: 0px;padding: 0px;border-bottom: 1px solid transparent;\">other</span><span class=\"NormalTextRun SCXW74419005 BCX0\" style=\"margin: 0px;padding: 0px;\"> </span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW74419005 BCX0\" style=\"margin: 0px;padding: 0px;border-bottom: 1px solid transparent;\">departments</span><span class=\"NormalTextRun SCXW74419005 BCX0\" style=\"margin: 0px;padding: 0px;\">.</span></span></li><li style=\"margin-left: 24px;\"><span data-contrast=\"auto\" lang=\"IT-IT\" class=\"TextRun SCXW74419005 BCX0\" style=\"margin: 0px;padding: 0px;font-size:16px;line-height: 18px;font-family: Arial, Arial_EmbeddedFont, Arial_MSFontService, sans-serif;\"><span class=\"NormalTextRun SpellingErrorV2Themed SCXW74419005 BCX0\" style=\"margin: 0px;padding: 0px;border-bottom: 1px solid transparent;\">Overtime</span><span class=\"NormalTextRun SCXW74419005 BCX0\" style=\"margin: 0px;padding: 0px;\"> </span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW74419005 BCX0\" style=\"margin: 0px;padding: 0px;border-bottom: 1px solid transparent;\">as</span><span class=\"NormalTextRun SCXW74419005 BCX0\" style=\"margin: 0px;padding: 0px;\"> </span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW74419005 BCX0\" style=\"margin: 0px;padding: 0px;border-bottom: 1px solid transparent;\">needed</span><span class=\"NormalTextRun SCXW74419005 BCX0\" style=\"margin: 0px;padding: 0px;\"> </span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW74419005 BCX0\" style=\"margin: 0px;padding: 0px;border-bottom: 1px solid transparent;\">during</span><span class=\"NormalTextRun SCXW74419005 BCX0\" style=\"margin: 0px;padding: 0px;\"> </span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW74419005 BCX0\" style=\"margin: 0px;padding: 0px;border-bottom: 1px solid transparent;\">peak</span><span class=\"NormalTextRun SCXW74419005 BCX0\" style=\"margin: 0px;padding: 0px;\"> season.</span></span></li><li style=\"margin-left: 24px;\"><span data-contrast=\"auto\" lang=\"EN-US\" class=\"TextRun SCXW74419005 BCX0\" style=\"margin: 0px;padding: 0px;font-size:16px;line-height: 18px;font-family: Arial, Arial_EmbeddedFont, Arial_MSFontService, sans-serif;\"><span class=\"NormalTextRun SCXW74419005 BCX0\" style=\"margin: 0px;padding: 0px;\">Some travel as needed.</span></span></li><li style=\"margin-left: 24px;\"><span data-contrast=\"auto\" lang=\"EN-US\" class=\"TextRun SCXW74419005 BCX0\" style=\"margin: 0px;padding: 0px;font-size:16px;line-height: 18px;font-family: Arial, Arial_EmbeddedFont, Arial_MSFontService, sans-serif;\"><span class=\"NormalTextRun SCXW74419005 BCX0\" style=\"margin: 0px;padding: 0px;\">Completes </span><span class=\"NormalTextRun ContextualSpellingAndGrammarErrorV2Themed SCXW74419005 BCX0\" style=\"margin: 0px;padding: 0px;border-bottom: 1px solid transparent;\">trainings</span><span class=\"NormalTextRun SCXW74419005 BCX0\" style=\"margin: 0px;padding: 0px;\"> and attends Company meetings as assigned.</span></span></li><li style=\"margin-left: 24px;\"><span data-contrast=\"auto\" lang=\"IT-IT\" class=\"TextRun SCXW74419005 BCX0\" style=\"margin: 0px;padding: 0px;font-size:16px;line-height: 18px;font-family: Arial, Arial_EmbeddedFont, Arial_MSFontService, sans-serif;\"><span class=\"NormalTextRun SpellingErrorV2Themed SCXW74419005 BCX0\" style=\"margin: 0px;padding: 0px;border-bottom: 1px solid transparent;\">Other</span><span class=\"NormalTextRun SCXW74419005 BCX0\" style=\"margin: 0px;padding: 0px;\"> duties </span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW74419005 BCX0\" style=\"margin: 0px;padding: 0px;border-bottom: 1px solid transparent;\">as</span><span class=\"NormalTextRun SCXW74419005 BCX0\" style=\"margin: 0px;padding: 0px;\"> </span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW74419005 BCX0\" style=\"margin: 0px;padding: 0px;border-bottom: 1px solid transparent;\">assigned.</span></span></li></ul></div><div style=\"margin: 0px;padding: 0px;color: rgb(0, 0, 0);font-family: Arial, Arial_MSFontService, sans-serif;font-size: 16px;font-style: normal;font-weight: 400;text-align: left;text-indent: 0px;background-color: rgb(255, 255, 255);\"><p style=\"margin: 0px;padding: 0px;font-weight: normal;font-style: normal;vertical-align: baseline;background-color: transparent;color: windowtext;text-align: justify;text-indent: 0px;\"><span style=\"margin: 0px;padding: 0px;font-size:16px;line-height: 18px;font-family: Arial, Arial_EmbeddedFont, Arial_MSFontService, sans-serif;font-weight: bold;\"><span style=\"margin: 0px;padding: 0px;\">Skills and Abilities:</span></span><span style=\"margin: 0px;padding: 0px;font-size:16px;line-height: 18px;font-family: Arial, Arial_EmbeddedFont, Arial_MSFontService, sans-serif;\">&nbsp;</span></p><ul style=\"list-style-type: disc;margin-left: 0px;\"><li style=\"margin-left: 22px;\"><span data-contrast=\"auto\" lang=\"EN-US\" class=\"TextRun SCXW74419005 BCX0\" style=\"margin: 0px;padding: 0px;font-size:16px;line-height: 18px;font-family: Arial, Arial_EmbeddedFont, Arial_MSFontService, sans-serif;\"><span class=\"NormalTextRun SCXW74419005 BCX0\" style=\"margin: 0px;padding: 0px;\">Must have customer interaction experience by phone, email, and chat.</span></span></li><li style=\"margin-left: 22px;\"><span data-contrast=\"auto\" lang=\"EN-US\" class=\"TextRun SCXW74419005 BCX0\" style=\"margin: 0px;padding: 0px;font-size:16px;line-height: 18px;font-family: Arial, Arial_EmbeddedFont, Arial_MSFontService, sans-serif;\"><span class=\"NormalTextRun SCXW74419005 BCX0\" style=\"margin: 0px;padding: 0px;\">Experience working with outside warehouses required.</span></span></li><li style=\"margin-left: 22px;\"><span data-contrast=\"auto\" lang=\"EN-US\" class=\"TextRun SCXW74419005 BCX0\" style=\"margin: 0px;padding: 0px;font-size:16px;line-height: 18px;font-family: Arial, Arial_EmbeddedFont, Arial_MSFontService, sans-serif;\"><span class=\"NormalTextRun SCXW74419005 BCX0\" style=\"margin: 0px;padding: 0px;\">Experience using FedEx and UPS shipping interfaces.</span></span></li><li style=\"margin-left: 22px;\"><span data-contrast=\"auto\" lang=\"EN-US\" class=\"TextRun SCXW74419005 BCX0\" style=\"margin: 0px;padding: 0px;font-size:16px;line-height: 18px;font-family: Arial, Arial_EmbeddedFont, Arial_MSFontService, sans-serif;\"><span class=\"NormalTextRun SCXW74419005 BCX0\" style=\"margin: 0px;padding: 0px;\">Must have attention to detail, good follow-through, and organizational skills are paramount.</span></span></li><li style=\"margin-left: 22px;\"><span data-contrast=\"auto\" lang=\"EN-US\" class=\"TextRun SCXW74419005 BCX0\" style=\"margin: 0px;padding: 0px;font-size:16px;line-height: 18px;font-family: Arial, Arial_EmbeddedFont, Arial_MSFontService, sans-serif;\"><span class=\"NormalTextRun SCXW74419005 BCX0\" style=\"margin: 0px;padding: 0px;\">Excellent critical thinking skills and the ability to apply information quickly.</span></span></li><li style=\"margin-left: 22px;\"><span data-contrast=\"auto\" lang=\"EN-US\" class=\"TextRun SCXW74419005 BCX0\" style=\"margin: 0px;padding: 0px;font-size:16px;line-height: 18px;font-family: Arial, Arial_EmbeddedFont, Arial_MSFontService, sans-serif;\"><span class=\"NormalTextRun SCXW74419005 BCX0\" style=\"margin: 0px;padding: 0px;\">Must be reliable, flexible, proactive, team player, and highly motivated.</span></span></li><li style=\"margin-left: 22px;\"><span data-contrast=\"auto\" lang=\"EN-US\" class=\"TextRun SCXW74419005 BCX0\" style=\"margin: 0px;padding: 0px;font-size:16px;line-height: 18px;font-family: Arial, Arial_EmbeddedFont, Arial_MSFontService, sans-serif;\"><span class=\"NormalTextRun SCXW74419005 BCX0\" style=\"margin: 0px;padding: 0px;\">Knowledge of small engine operations and repairs.</span></span></li><li style=\"margin-left: 22px;\"><span data-contrast=\"auto\" lang=\"IT-IT\" class=\"TextRun SCXW74419005 BCX0\" style=\"margin: 0px;padding: 0px;font-size:16px;line-height: 18px;font-family: Arial, Arial_EmbeddedFont, Arial_MSFontService, sans-serif;\"><span class=\"NormalTextRun SCXW74419005 BCX0\" style=\"margin: 0px;padding: 0px;\">Must be </span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW74419005 BCX0\" style=\"margin: 0px;padding: 0px;border-bottom: 1px solid transparent;\">able</span><span class=\"NormalTextRun SCXW74419005 BCX0\" style=\"margin: 0px;padding: 0px;\"> to navigate multiple screens.</span></span></li><li style=\"margin-left: 22px;\"><span data-contrast=\"auto\" lang=\"EN-US\" class=\"TextRun SCXW74419005 BCX0\" style=\"margin: 0px;padding: 0px;font-size:16px;line-height: 18px;font-family: Arial, Arial_EmbeddedFont, Arial_MSFontService, sans-serif;\"><span class=\"NormalTextRun SCXW74419005 BCX0\" style=\"margin: 0px;padding: 0px;\">Ability to work in a dynamic, pressured, and ever-changing environment.</span></span></li><li style=\"margin-left: 22px;\"><span data-contrast=\"auto\" lang=\"EN-US\" class=\"TextRun SCXW74419005 BCX0\" style=\"margin: 0px;padding: 0px;font-size:16px;line-height: 18px;font-family: Arial, Arial_EmbeddedFont, Arial_MSFontService, sans-serif;\"><span class=\"NormalTextRun SCXW74419005 BCX0\" style=\"margin: 0px;padding: 0px;\">Liaison with Operations to address complaints, questionnaires, and documentation.</span></span></li><li style=\"margin-left: 22px;\"><span data-contrast=\"auto\" lang=\"EN-US\" class=\"TextRun SCXW74419005 BCX0\" style=\"margin: 0px;padding: 0px;font-size:16px;line-height: 18px;font-family: Arial, Arial_EmbeddedFont, Arial_MSFontService, sans-serif;\"><span class=\"NormalTextRun SCXW74419005 BCX0\" style=\"margin: 0px;padding: 0px;\">Bilingual is a plus &ndash; French/Spanish.</span></span></li></ul></div><div style=\"margin: 0px;padding: 0px;color: rgb(0, 0, 0);font-family: Arial, Arial_MSFontService, sans-serif;font-size: 16px;font-style: normal;font-weight: 400;text-align: left;text-indent: 0px;background-color: rgb(255, 255, 255);\"><p style=\"margin: 0px;padding: 0px;font-weight: normal;font-style: normal;vertical-align: baseline;background-color: transparent;color: windowtext;text-align: justify;text-indent: 0px;\"><span style=\"margin: 0px;padding: 0px;font-size:16px;line-height: 18px;font-family: Arial, Arial_EmbeddedFont, Arial_MSFontService, sans-serif;font-weight: bold;\"><span style=\"margin: 0px;padding: 0px;\">Education:</span></span><span style=\"margin: 0px;padding: 0px;font-size:16px;line-height: 18px;font-family: Arial, Arial_EmbeddedFont, Arial_MSFontService, sans-serif;\">&nbsp;</span></p><ul style=\"list-style-type: disc;margin-left: 0px;\"><li style=\"margin-left: 24px;\"><span data-contrast=\"auto\" lang=\"IT-IT\" class=\"TextRun SCXW74419005 BCX0\" style=\"margin: 0px;padding: 0px;font-size:16px;line-height: 18px;font-family: Arial, Arial_EmbeddedFont, Arial_MSFontService, sans-serif;\"><span class=\"NormalTextRun SCXW74419005 BCX0\" style=\"margin: 0px;padding: 0px;\">High school diploma or </span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW74419005 BCX0\" style=\"margin: 0px;padding: 0px;border-bottom: 1px solid transparent;\">equivalent</span><span class=\"NormalTextRun SCXW74419005 BCX0\" style=\"margin: 0px;padding: 0px;\">. </span></span></li><li style=\"margin-left: 24px;\"><span data-contrast=\"auto\" lang=\"EN-US\" class=\"TextRun SCXW74419005 BCX0\" style=\"margin: 0px;padding: 0px;font-size:16px;line-height: 18px;font-family: Arial, Arial_EmbeddedFont, Arial_MSFontService, sans-serif;\"><span class=\"NormalTextRun SCXW74419005 BCX0\" style=\"margin: 0px;padding: 0px;\">Customer service experience a plus</span></span><span data-contrast=\"auto\" lang=\"EN-US\" class=\"TextRun SCXW74419005 BCX0\" style=\"margin: 0px;padding: 0px;font-size:16px;line-height: 18px;font-family: Arial, Arial_EmbeddedFont, Arial_MSFontService, sans-serif;font-weight: bold;\"><span class=\"NormalTextRun SCXW74419005 BCX0\" style=\"margin: 0px;padding: 0px;\">.</span></span></li></ul><p style=\"margin: 0px 96px 0px 0px;padding: 0px;font-weight: normal;font-style: normal;vertical-align: baseline;background-color: transparent;color: windowtext;text-align: justify;text-indent: 0px;\"><span style=\"margin: 0px;padding: 0px;font-size:16px;line-height: 18px;font-family: Arial, Arial_EmbeddedFont, Arial_MSFontService, sans-serif;font-weight: bold;\"><span style=\"margin: 0px;padding: 0px;\">Communications:</span></span><span style=\"margin: 0px;padding: 0px;font-size:16px;line-height: 18px;font-family: Arial, Arial_EmbeddedFont, Arial_MSFontService, sans-serif;\">&nbsp;</span></p><ul style=\"list-style-type: disc;margin-left: 0px;\"><li style=\"margin-left: 24px;\"><span data-contrast=\"auto\" lang=\"EN-US\" class=\"TextRun SCXW74419005 BCX0\" style=\"margin: 0px;padding: 0px;font-size:16px;line-height: 18px;font-family: Arial, Arial_EmbeddedFont, Arial_MSFontService, sans-serif;\"><span class=\"NormalTextRun SCXW74419005 BCX0\" style=\"margin: 0px;padding: 0px;\">Ensures clear and timely communication within department and with other departments to maximize quality, productivity, and minimize customer complaints.</span></span></li><li style=\"margin-left: 24px;\"><span data-contrast=\"auto\" lang=\"EN-US\" class=\"TextRun SCXW74419005 BCX0\" style=\"margin: 0px;padding: 0px;font-size:16px;line-height: 18px;font-family: Arial, Arial_EmbeddedFont, Arial_MSFontService, sans-serif;\"><span class=\"NormalTextRun SCXW74419005 BCX0\" style=\"margin: 0px;padding: 0px;\">A team player with an outgoing personality, willing to take the initiative while staying organized is necessary.</span></span></li><li style=\"margin-left: 24px;\"><span data-contrast=\"auto\" lang=\"EN-US\" class=\"TextRun SCXW74419005 BCX0\" style=\"margin: 0px;padding: 0px;font-size:16px;line-height: 18px;font-family: Arial, Arial_EmbeddedFont, Arial_MSFontService, sans-serif;\"><span class=\"NormalTextRun SCXW74419005 BCX0\" style=\"margin: 0px;padding: 0px;\">Must have good written and verbal communication skills and act as a problem solver.</span></span></li><li style=\"margin-left: 24px;\"><span data-contrast=\"auto\" lang=\"EN-US\" class=\"TextRun SCXW74419005 BCX0\" style=\"margin: 0px;padding: 0px;font-size:16px;line-height: 18px;font-family: Arial, Arial_EmbeddedFont, Arial_MSFontService, sans-serif;\"><span class=\"NormalTextRun SCXW74419005 BCX0\" style=\"margin: 0px;padding: 0px;\">Working knowledge of MS Office (Word, Excel, Outlook, PowerPoint) and NetSuite.</span></span></li><li style=\"margin-left: 24px;\"><span data-contrast=\"auto\" lang=\"EN-US\" class=\"TextRun SCXW74419005 BCX0\" style=\"margin: 0px;padding: 0px;font-size:16px;line-height: 18px;font-family: Arial, Arial_EmbeddedFont, Arial_MSFontService, sans-serif;\"><span class=\"NormalTextRun SCXW74419005 BCX0\" style=\"margin: 0px;padding: 0px;\">Keeps the management team abreast of significant issues or developments identified during routine activities and actions being taken to improve the situation.</span></span></li><li style=\"margin-left: 24px;\"><span data-contrast=\"auto\" lang=\"EN-US\" class=\"TextRun SCXW74419005 BCX0\" style=\"margin: 0px;padding: 0px;font-size:16px;line-height: 18px;font-family: Arial, Arial_EmbeddedFont, Arial_MSFontService, sans-serif;\"><span class=\"NormalTextRun SCXW74419005 BCX0\" style=\"margin: 0px;padding: 0px;\">Respects confidentiality of privileged information.</span></span><span style=\"margin: 0px;padding: 0px;font-size:16px;line-height: 18px;font-family: Arial, Arial_EmbeddedFont, Arial_MSFontService, sans-serif;\">&nbsp;</span></li></ul><p style=\"margin: 0px 43px 0px 0px;padding: 0px;font-weight: normal;font-style: normal;vertical-align: baseline;background-color: transparent;color: windowtext;text-align: justify;text-indent: 0px;\"><span style=\"margin: 0px;padding: 0px;font-size:16px;line-height: 18px;font-family: Arial, Arial_EmbeddedFont, Arial_MSFontService, sans-serif;font-weight: bold;\"><span style=\"margin: 0px;padding: 0px;\">Personal Growth:</span></span><span style=\"margin: 0px;padding: 0px;font-size:16px;line-height: 18px;font-family: Arial, Arial_EmbeddedFont, Arial_MSFontService, sans-serif;\">&nbsp;</span></p><ul style=\"list-style-type: disc;margin-left: 0px;\"><li style=\"margin-left: 24px;\"><span data-contrast=\"auto\" lang=\"EN-US\" class=\"TextRun SCXW74419005 BCX0\" style=\"margin: 0px;padding: 0px;font-size:16px;line-height: 18px;font-family: Arial, Arial_EmbeddedFont, Arial_MSFontService, sans-serif;\"><span class=\"NormalTextRun SCXW74419005 BCX0\" style=\"margin: 0px;padding: 0px;\">Reviews and educates self on all FIRMAN products.</span></span></li><li style=\"margin-left: 24px;\"><span data-contrast=\"auto\" lang=\"EN-US\" class=\"TextRun SCXW74419005 BCX0\" style=\"margin: 0px;padding: 0px;font-size:16px;line-height: 18px;font-family: Arial, Arial_EmbeddedFont, Arial_MSFontService, sans-serif;\"><span class=\"NormalTextRun SCXW74419005 BCX0\" style=\"margin: 0px;padding: 0px;\">Exercises tact and discretion in interpersonal contacts.</span></span></li><li style=\"margin-left: 24px;\"><span data-contrast=\"auto\" lang=\"EN-US\" class=\"TextRun SCXW74419005 BCX0\" style=\"margin: 0px;padding: 0px;font-size:16px;line-height: 18px;font-family: Arial, Arial_EmbeddedFont, Arial_MSFontService, sans-serif;\"><span class=\"NormalTextRun SCXW74419005 BCX0\" style=\"margin: 0px;padding: 0px;\">Supports the Company Values.</span></span></li><li style=\"margin-left: 24px;\"><span style=\"margin: 0px;padding: 0px;font-size:16px;line-height: 18px;font-family: Arial, Arial_EmbeddedFont, Arial_MSFontService, sans-serif;\"><span style=\"margin: 0px;padding: 0px;\">Demonstrates commitment to continued personal and professional growth and development.</span></span></li></ul></div><div style=\"margin: 0px;padding: 0px;color: rgb(0, 0, 0);font-family: Arial, Arial_MSFontService, sans-serif;font-size: 16px;font-style: normal;font-weight: 400;text-align: left;text-indent: 0px;background-color: rgb(255, 255, 255);\"><p style=\"margin: 0px;padding: 0px;font-weight: normal;font-style: normal;vertical-align: baseline;background-color: transparent;color: windowtext;text-align: justify;text-indent: 0px;\"><span style=\"margin: 0px;padding: 0px;font-size:16px;line-height: 18px;font-family: Arial, Arial_EmbeddedFont, Arial_MSFontService, sans-serif;font-weight: bold;\"><span style=\"margin: 0px;padding: 0px;\">Physical Demands:</span></span><span style=\"margin: 0px;padding: 0px;font-size:16px;line-height: 18px;font-family: Arial, Arial_EmbeddedFont, Arial_MSFontService, sans-serif;\">&nbsp;</span></p><ul style=\"list-style-type: disc;margin-left: 0px;\"><li style=\"margin-left: 24px;\"><span data-contrast=\"auto\" lang=\"EN-US\" class=\"TextRun SCXW74419005 BCX0\" style=\"margin: 0px;padding: 0px;font-size:16px;line-height: 18px;font-family: Arial, Arial_EmbeddedFont, Arial_MSFontService, sans-serif;\"><span class=\"NormalTextRun SCXW74419005 BCX0\" style=\"margin: 0px;padding: 0px;\">Regularly required to use hands to finger, handle, or feel.</span></span></li><li style=\"margin-left: 24px;\"><span data-contrast=\"auto\" lang=\"EN-US\" class=\"TextRun SCXW74419005 BCX0\" style=\"margin: 0px;padding: 0px;font-size:16px;line-height: 18px;font-family: Arial, Arial_EmbeddedFont, Arial_MSFontService, sans-serif;\"><span class=\"NormalTextRun SCXW74419005 BCX0\" style=\"margin: 0px;padding: 0px;\">Reach with hands and arms and talk or hear.</span></span></li><li style=\"margin-left: 24px;\"><span data-contrast=\"auto\" lang=\"EN-US\" class=\"TextRun SCXW74419005 BCX0\" style=\"margin: 0px;padding: 0px;font-size:16px;line-height: 18px;font-family: Arial, Arial_EmbeddedFont, Arial_MSFontService, sans-serif;\"><span class=\"NormalTextRun SCXW74419005 BCX0\" style=\"margin: 0px;padding: 0px;\">Frequently required to sit.</span></span></li><li style=\"margin-left: 24px;\"><span data-contrast=\"auto\" lang=\"EN-US\" class=\"TextRun SCXW74419005 BCX0\" style=\"margin: 0px;padding: 0px;font-size:16px;line-height: 18px;font-family: Arial, Arial_EmbeddedFont, Arial_MSFontService, sans-serif;\"><span class=\"NormalTextRun SCXW74419005 BCX0\" style=\"margin: 0px;padding: 0px;\">Occasionally required to stand; walk and stoop, kneel, crouch, or crawl.&nbsp;</span></span></li><li style=\"margin-left: 24px;\"><span data-contrast=\"auto\" lang=\"EN-US\" class=\"TextRun SCXW74419005 BCX0\" style=\"margin: 0px;padding: 0px;font-size:16px;line-height: 18px;font-family: Arial, Arial_EmbeddedFont, Arial_MSFontService, sans-serif;\"><span class=\"NormalTextRun SCXW74419005 BCX0\" style=\"margin: 0px;padding: 0px;\">Occasionally lift and/or move 10 to 25 pounds.</span></span></li><li style=\"margin-left: 24px;\"><span data-contrast=\"auto\" lang=\"EN-US\" class=\"TextRun SCXW74419005 BCX0\" style=\"margin: 0px;padding: 0px;font-size:16px;line-height: 18px;font-family: Arial, Arial_EmbeddedFont, Arial_MSFontService, sans-serif;\"><span class=\"NormalTextRun SCXW74419005 BCX0\" style=\"margin: 0px;padding: 0px;\">Specific vision abilities required by this job include close vision, peripheral vision, depth perception and ability to adjust focus.</span></span></li></ul></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>\n",
    "sponsoredVisaTypeCodes": []
  },
  "list_job": {
    "links": [],
    "itemID": "9201412890978_1",
    "postDate": "2026-05-13T14:36:00.000-04:00",
    "payGradeRange": {
      "maximumRate": {
        "amountValue": 24,
        "currencyCode": "USD"
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      "minimumRate": {
        "amountValue": 20,
        "currencyCode": "USD"
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      "shortName": "Full Time"
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    "customFieldGroup": {
      "codeFields": [
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            "codeValue": "SalaryType"
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          "codeValue": "HR",
          "shortName": "Hourly"
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        {
          "nameCode": {
            "codeValue": "SalaryRangeType"
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          "codeValue": "RANGE",
          "shortName": "RANGE"
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      ],
      "dateFields": [
        {
          "nameCode": {
            "codeValue": "PostingDate"
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          "dateValue": "2026-05-13T14:36Z"
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        {
          "nameCode": {
            "codeValue": "CurrentServerDateTime"
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          "dateValue": "2026-06-18T09:10Z"
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      "numberFields": [
        {
          "numberValue": 0,
          "categoryCode": {
            "codeValue": "ApplicantCount"
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        {
          "categoryCode": {
            "codeValue": "AwardAmount"
          }
        }
      ],
      "stringFields": [
        {
          "nameCode": {
            "codeValue": "ExternalJobID"
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          "stringValue": "564994"
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        {
          "nameCode": {
            "codeValue": "CareerCenterRefId"
          }
        },
        {
          "nameCode": {
            "codeValue": "GuidelineOid"
          }
        },
        {
          "nameCode": {
            "codeValue": "CurrencySymbolOrCode"
          }
        },
        {
          "nameCode": {
            "codeValue": "HomeDepartment"
          },
          "stringValue": ""
        },
        {
          "nameCode": {
            "codeValue": "JobClass"
          }
        },
        {
          "nameCode": {
            "codeValue": "SalaryRange"
          },
          "stringValue": "20 To 24 (USD) Hourly"
        }
      ],
      "indicatorFields": [
        {
          "nameCode": {
            "codeValue": "PriortyStatusFlag"
          },
          "indicatorValue": false
        },
        {
          "nameCode": {
            "codeValue": "InternalPostingFlag"
          },
          "indicatorValue": false
        },
        {
          "nameCode": {
            "codeValue": "MinValue"
          },
          "indicatorValue": true
        },
        {
          "nameCode": {
            "codeValue": "IsVsidApplicable"
          },
          "indicatorValue": true
        },
        {
          "nameCode": {
            "codeValue": "IsSassDlReqForExtPostFlag"
          },
          "indicatorValue": false
        },
        {
          "nameCode": {
            "codeValue": "IsSassDlReqForIntPostFlag"
          },
          "indicatorValue": false
        },
        {
          "nameCode": {
            "codeValue": "IsMonetaryFlag"
          },
          "indicatorValue": false
        },
        {
          "nameCode": {
            "codeValue": "IsNonMonetaryFlag"
          },
          "indicatorValue": false
        }
      ]
    },
    "requisitionTitle": "Mechanical Support Specialist I",
    "clientRequisitionID": "1004",
    "organizationalUnits": [],
    "postingInstructions": [],
    "additionalProperties": {},
    "requisitionLocations": [
      {
        "address": {
          "cityName": "Peoria",
          "postalCode": "85381",
          "countrySubdivisionLevel1": {
            "codeValue": "AZ"
          }
        },
        "nameCode": {
          "shortName": " Peoria, AZ, US"
        },
        "aliasNames": []
      },
      {
        "address": {
          "cityName": "Greensboro",
          "postalCode": "27408",
          "countrySubdivisionLevel1": {
            "codeValue": "NC"
          }
        },
        "nameCode": {
          "shortName": " Greensboro, NC, US"
        },
        "aliasNames": []
      }
    ],
    "screeningRequirements": [],
    "sponsoredVisaTypeCodes": []
  },
  "detail_meta": {
    "url": "https://workforcenow.adp.com/mascsr/default/careercenter/public/events/staffing/v1/job-requisitions/564994?cid=7f1f81f5-4392-4823-9233-4316cf78e168&ccId=19000101_000001&lang=en_US&locale=en_US",
    "http_status": 200,
    "content_type": "application/json;charset=UTF-8",
    "response_bytes": 62973
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  "detail_errors": []
}
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GET https://api.bluedoor.sh/job-postings/v1/jobs/3ce935904fc5b12122c4ad1ee2734f68770cfa59?include=descriptionJSON
GET https://api.bluedoor.sh/job-postings/v1/orgs/4f2049be-ac82-438c-b7db-4cde88f2366fJSON
GET https://api.bluedoor.sh/job-postings/v1/sources/de7e5afb-49b4-48de-8da5-480b70f33235JSON
GET https://api.bluedoor.sh/job-postings/v1/jobs/3ce935904fc5b12122c4ad1ee2734f68770cfa59/eventsJSON

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