Assistant Branch Retail Manager

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    "jobId": 481041,
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    "jobTitle": "Assistant Branch Retail Manager",
    "location": "Marshfield Branch - Marshfield, MO 65706",
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    "description": "<p><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><strong><span style=\"font-size:12pt;\">PRIMARY PURPOSE OF JOB</span></strong></span></span></p>\n\n<p><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Assists Branch Retail Manager with outside sales initiatives working toward the primary goal to acquire, expand and retain customer relationships. Assists in developing new deposit business and acts as primary liaison in handling branch operational issues while also acting as a financial liaison to customers.</span></span></p>\n\n<p><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><strong><span style=\"font-size:12pt;\">EXPECTATIONS OF ALL SOUTHERN BANK TEAM MEMBERS</span></strong></span></span></p>\n\n<ul>\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Southern Bank team members are a family, rooted in the communities we serve and working together to be the best in our industry, utilizing innovative ideas and strong products. The Southern Bank Patch illustrates these ideals. </span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Ensures the confidentiality of customer non-public personal information and secures information systems to comply with bank regulations.</span></span></li>\n</ul>\n\n<p><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><strong><span style=\"font-size:12pt;\">ESSENTIAL FUNCTIONS AND PERFORMANCE AREAS</span></strong></span></span></p>\n\n<p><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><u>Sales/Customer Service</u></span></span></p>\n\n<ul>\n\t<li><span style=\"font-size:11pt;\"><span style=\"color:#000000;\"><span style=\"font-family:Calibri, sans-serif;\">Assists Branch Retail Manager in acquiring, expanding and retaining customer relationships by partaking in business calls;</span></span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span style=\"color:#000000;\"><span style=\"font-family:Calibri, sans-serif;\">Takes ownership of the customer experience, including opening accounts with other products conveyed to the customer and resolving services issues as appropriate through follow-up;</span></span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Develops new customer relationships and/or retains and expands existing relationships by proactively listening and identifying customer opportunities utilizing fundamentals of cross-selling to achieve personal and branch goals and when necessary will work cooperatively with appropriate internal team members;</span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Proactively educates customers on utilizing available access channels;</span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Under the direction and supervision of Branch Retail Manager, supports and delivers sales efforts to enhance and retain the retail customer base;</span></span></li>\n</ul>\n\n<ul>\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Actively participates in business development opportunities (e.g. phone out-reach, community events or groups, meetings with local businesses) to establish visibility in the community and drive business to the branch;</span></span></li>\n</ul>\n\n<ul>\n\t<li style=\"text-align:justify;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Resolves difficult customer situations effectively, while delivering friendly customer service and ensuring the highest level of customer satisfaction.</span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Prepares and compiles more complex new customer data to open new accounts including, but not limited to, commercial/business checking, individual, retirement accounts, trusts, estates, IOLTA’s, representative payees, etc.;</span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Maintains proficiency in bank products and services such as internet banking, bill pay, mobile banking, mobile deposits, card valet and other customer products;</span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Maintains thorough knowledge of bank regulatory requirements included, but not limited to, Bank Secrecy Act, Regulation CC, Regulation E, Customer Privacy and Information Security;</span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Maintains the level of trustworthiness, character, professionalism, confidentiality and honesty in dealing with internal or external customers.</span></span></li>\n</ul>\n\n<p><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><u><span style=\"color:#000000;\">Personnel Management</span></u><span style=\"color:#000000;\">:</span></span></span></p>\n\n<ul>\n\t<li><span style=\"font-size:11pt;\"><span style=\"color:#000000;\"><span style=\"font-family:Calibri, sans-serif;\">Assists, trains and mentors all branch retail staff;</span></span></span></li>\n</ul>\n\n<ul>\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Assists with training on new branch initiatives, marketing and new products by working with the Regional Operations Coordinator and Branch Retail Manager;</span></span></li>\n\t<li style=\"text-align:justify;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Supervises and observes employees in action; provides both formal and informal coaching on an ongoing and consistent basis to establish best sales practices and to provide excellent customer service; </span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Assists Branch Retail Manager in promoting teamwork in the branch to ensure a positive overall customer experience in all huddles, branch communications and meetings;</span></span></li>\n\t<li style=\"text-align:justify;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Assists with completion of delivering performance evaluations to team members;</span></span></li>\n</ul>\n\n<p style=\"text-align:justify;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><u>Branch Management</u>:</span></span></p>\n\n<ul>\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#000000;\">Acts in the capacity of the Branch Retail Manager in their absence;</span></span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Consistently looks for opportunities to improve branch profitability and deposit growth of the branch;</span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Assists with motivating employees by incorporating the Bank’s Patch and the branch’s goals into daily communications and by recognizing and rewarding staff for their contributions;</span></span></li>\n</ul>\n\n<ul>\n\t<li style=\"text-align:justify;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Assists with branch security oversight and training;</span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Maintains thorough knowledge of procedures required for ATM/ITM settlement, night depository, vault cash, safe deposit, opening/closing procedures, ordering cash, and preparation of cash for shipment and receipt of cash shipment;</span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Maintains reliable attendance with the ability to work a schedule that may include working overtime, nights, weekends and holidays; </span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">May be asked to assist at various branches across Southern Bank’s footprint; and,</span></span></li>\n\t<li style=\"text-align:justify;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Performs any and all other duties which may be assigned.</span></span></li>\n</ul>\n\n<p> </p>",
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Assists in developing new deposit business and acts as primary liaison in handling branch operational issues while also acting as a financial liaison to customers.\\n\\nEXPECTATIONS OF ALL SOUTHERN BANK TEAM MEMBERS\\n\\n\\n\\tSouthern Bank team members are a family, rooted in the communities we serve and working together to be the best in our industry, utilizing innovative ideas and strong products. The Southern Bank Patch illustrates these ideals. \\n\\tEnsures the confidentiality of customer non-public personal information and secures information systems to comply with bank regulations.\\n\\n\\nESSENTIAL FUNCTIONS AND PERFORMANCE AREAS\\n\\nSales/Customer Service\\n\\n\\n\\tAssists Branch Retail Manager in acquiring, expanding and retaining customer relationships by partaking in business calls;\\n\\tTakes ownership of the customer experience, including opening accounts with other products conveyed to the customer and resolving services issues as appropriate through follow-up;\\n\\tDevelops new customer relationships and/or retains and expands existing relationships by proactively listening and identifying customer opportunities utilizing fundamentals of cross-selling to achieve personal and branch goals and when necessary will work cooperatively with appropriate internal team members;\\n\\tProactively educates customers on utilizing available access channels;\\n\\tUnder the direction and supervision of Branch Retail Manager, supports and delivers sales efforts to enhance and retain the retail customer base;\\n\\n\\n\\n\\tActively participates in business development opportunities (e.g. phone out-reach, community events or groups, meetings with local businesses) to establish visibility in the community and drive business to the branch;\\n\\n\\n\\n\\tResolves difficult customer situations effectively, while delivering friendly customer service and ensuring the highest level of customer satisfaction.\\n\\tPrepares and compiles more complex new customer data to open new accounts including, but not limited to, commercial/business checking, individual, retirement accounts, trusts, estates, IOLTA’s, representative payees, etc.;\\n\\tMaintains proficiency in bank products and services such as internet banking, bill pay, mobile banking, mobile deposits, card valet and other customer products;\\n\\tMaintains thorough knowledge of bank regulatory requirements included, but not limited to, Bank Secrecy Act, Regulation CC, Regulation E, Customer Privacy and Information Security;\\n\\tMaintains the level of trustworthiness, character, professionalism, confidentiality and honesty in dealing with internal or external customers.\\n\\n\\nPersonnel Management:\\n\\n\\n\\tAssists, trains and mentors all branch retail staff;\\n\\n\\n\\n\\tAssists with training on new branch initiatives, marketing and new products by working with the Regional Operations Coordinator and Branch Retail Manager;\\n\\tSupervises and observes employees in action; 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\\n\\tMay be asked to assist at various branches across Southern Bank’s footprint; and,\\n\\tPerforms any and all other duties which may be assigned.\\n\\n\\n QualificationsKNOWLEDGE, SKILLS AND ABILITIES\\n\\n\\n\\tExcellent understanding of the Bank’s products and services;\\n\\tProficient in business products (i.e. Cash Management, Remote Deposit Capture)\\n\\tDemonstrated positive and  helpful attitude toward both internal and external customers;\\n\\tGood interpersonal communication skills, including the ability to use effective communication skills, understand procedures, and speak clearly to customers, employees and supervisors;\\n\\tGood computer skills; and,\\n\\tExcellent customer service skills.\\n\\n\\nEDUCATION, TRAINING AND EXPERIENCE REQUIREMENTS\\n\\n\\n\\tAssociates degree or High School diploma and 3+ years bank/finance sales and customer service.\\n\\n\\nCORE COMPETENCIES\\n\\nFamily &amp; Trust: Southern Bank team members build relationships based on trust and mutual respect, maintain an inclusive and honest environment and uphold integrity and transparency in all interactions.\\n\\nRooted &amp; Service: Southern Bank team members are committed to serving customers, communities and teams with purpose, professionalism, and respect, while effectively communicating and actively listening to meet their needs.\\n\\nInnovation &amp; Strength: Southern Bank team members foster collaboration and continuous improvement, encourage visionary thinking, and strive for excellence to drive the organization forward.\\n\\nBuilding a Successful Team: Using appropriate methods and a flexible interpersonal style to help build a cohesive team; facilitating the completion of team goals.\\n\\nBuilding Customer Loyalty: Effectively meeting customer needs; building productive customer relationships; taking responsibility for customer satisfaction and loyalty.\\n\\nQuality Orientation: Accomplishing tasks by considering all areas involved, no matter how small; showing concern for all aspects of the job; accurately checking processes and tasks; being watchful over a period of time.\",\"responsibilities\":\"PRIMARY PURPOSE OF JOB\\n\\nAssists Branch Retail Manager with outside sales initiatives working toward the primary goal to acquire, expand and retain customer relationships. Assists in developing new deposit business and acts as primary liaison in handling branch operational issues while also acting as a financial liaison to customers.\\n\\nEXPECTATIONS OF ALL SOUTHERN BANK TEAM MEMBERS\\n\\n\\n\\tSouthern Bank team members are a family, rooted in the communities we serve and working together to be the best in our industry, utilizing innovative ideas and strong products. The Southern Bank Patch illustrates these ideals. \\n\\tEnsures the confidentiality of customer non-public personal information and secures information systems to comply with bank regulations.\\n\\n\\nESSENTIAL FUNCTIONS AND PERFORMANCE AREAS\\n\\nSales/Customer Service\\n\\n\\n\\tAssists Branch Retail Manager in acquiring, expanding and retaining customer relationships by partaking in business calls;\\n\\tTakes ownership of the customer experience, including opening accounts with other products conveyed to the customer and resolving services issues as appropriate through follow-up;\\n\\tDevelops new customer relationships and/or retains and expands existing relationships by proactively listening and identifying customer opportunities utilizing fundamentals of cross-selling to achieve personal and branch goals and when necessary will work cooperatively with appropriate internal team members;\\n\\tProactively educates customers on utilizing available access channels;\\n\\tUnder the direction and supervision of Branch Retail Manager, supports and delivers sales efforts to enhance and retain the retail customer base;\\n\\n\\n\\n\\tActively participates in business development opportunities (e.g. phone out-reach, community events or groups, meetings with local businesses) to establish visibility in the community and drive business to the branch;\\n\\n\\n\\n\\tResolves difficult customer situations effectively, while delivering friendly customer service and ensuring the highest level of customer satisfaction.\\n\\tPrepares and compiles more complex new customer data to open new accounts including, but not limited to, commercial/business checking, individual, retirement accounts, trusts, estates, IOLTA’s, representative payees, etc.;\\n\\tMaintains proficiency in bank products and services such as internet banking, bill pay, mobile banking, mobile deposits, card valet and other customer products;\\n\\tMaintains thorough knowledge of bank regulatory requirements included, but not limited to, Bank Secrecy Act, Regulation CC, Regulation E, Customer Privacy and Information Security;\\n\\tMaintains the level of trustworthiness, character, professionalism, confidentiality and honesty in dealing with internal or external customers.\\n\\n\\nPersonnel Management:\\n\\n\\n\\tAssists, trains and mentors all branch retail staff;\\n\\n\\n\\n\\tAssists with training on new branch initiatives, marketing and new products by working with the Regional Operations Coordinator and Branch Retail Manager;\\n\\tSupervises and observes employees in action; provides both formal and informal coaching on an ongoing and consistent basis to establish best sales practices and to provide excellent customer service; \\n\\tAssists Branch Retail Manager in promoting teamwork in the branch to ensure a positive overall customer experience in all huddles, branch communications and meetings;\\n\\tAssists with completion of delivering performance evaluations to team members;\\n\\n\\nBranch Management:\\n\\n\\n\\tActs in the capacity of the Branch Retail Manager in their absence;\\n\\tConsistently looks for opportunities to improve branch profitability and deposit growth of the branch;\\n\\tAssists with motivating employees by incorporating the Bank’s Patch and the branch’s goals into daily communications and by recognizing and rewarding staff for their contributions;\\n\\n\\n\\n\\tAssists with branch security oversight and training;\\n\\tMaintains thorough knowledge of procedures required for ATM/ITM settlement, night depository, vault cash, safe deposit, opening/closing procedures, ordering cash, and preparation of cash for shipment and receipt of cash shipment;\\n\\tMaintains reliable attendance with the ability to work a schedule that may include working overtime, nights, weekends and holidays; \\n\\tMay be asked to assist at various branches across Southern Bank’s footprint; and,\\n\\tPerforms any and all other duties which may be assigned.\\n\\n\\n \",\"employmentType\":\"FULL_TIME\",\"hiringOrganization\":{\"@type\":\"Organization\",\"name\":\"SOUTHERN BANK\",\"logo\":\"https://www.paycomonline.net/v4/ats/web.php/application/style/logo?clientkey=6FF1BA2FE714357C4A0C1FBDB41C7F22\"},\"jobLocation\":{\"@type\":\"Place\",\"address\":{\"streetAddress\":\"1292 Banning\",\"addressLocality\":\"Marshfield\",\"addressRegion\":\"MO\",\"postalCode\":65706,\"addressCountry\":\"USA\"}},\"qualifications\":\"KNOWLEDGE, SKILLS AND ABILITIES\\n\\n\\n\\tExcellent understanding of the Bank’s products and services;\\n\\tProficient in business products (i.e. Cash Management, Remote Deposit Capture)\\n\\tDemonstrated positive and  helpful attitude toward both internal and external customers;\\n\\tGood interpersonal communication skills, including the ability to use effective communication skills, understand procedures, and speak clearly to customers, employees and supervisors;\\n\\tGood computer skills; 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facilitating the completion of team goals.\\n\\nBuilding Customer Loyalty: Effectively meeting customer needs; building productive customer relationships; taking responsibility for customer satisfaction and loyalty.\\n\\nQuality Orientation: Accomplishing tasks by considering all areas involved, no matter how small; showing concern for all aspects of the job; accurately checking processes and tasks; being watchful over a period of time.\",\"experienceRequirements\":\"KNOWLEDGE, SKILLS AND ABILITIES\\n\\n\\n\\tExcellent understanding of the Bank’s products and services;\\n\\tProficient in business products (i.e. Cash Management, Remote Deposit Capture)\\n\\tDemonstrated positive and  helpful attitude toward both internal and external customers;\\n\\tGood interpersonal communication skills, including the ability to use effective communication skills, understand procedures, and speak clearly to customers, employees and supervisors;\\n\\tGood computer skills; and,\\n\\tExcellent customer service skills.\\n\\n\\nEDUCATION, TRAINING AND EXPERIENCE REQUIREMENTS\\n\\n\\n\\tAssociates degree or High School diploma and 3+ years bank/finance sales and customer service.\\n\\n\\nCORE COMPETENCIES\\n\\nFamily &amp; Trust: Southern Bank team members build relationships based on trust and mutual respect, maintain an inclusive and honest environment and uphold integrity and transparency in all interactions.\\n\\nRooted &amp; Service: Southern Bank team members are committed to serving customers, communities and teams with purpose, professionalism, and respect, while effectively communicating and actively listening to meet their needs.\\n\\nInnovation &amp; Strength: Southern Bank team members foster collaboration and continuous improvement, encourage visionary thinking, and strive for excellence to drive the organization forward.\\n\\nBuilding a Successful Team: Using appropriate methods and a flexible interpersonal style to help build a cohesive team; facilitating the completion of team goals.\\n\\nBuilding Customer Loyalty: Effectively meeting customer needs; building productive customer relationships; taking responsibility for customer satisfaction and loyalty.\\n\\nQuality Orientation: Accomplishing tasks by considering all areas involved, no matter how small; showing concern for all aspects of the job; accurately checking processes and tasks; being watchful over a period of time.\",\"validThrough\":\"-0001-11-30\"}",
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    "qualifications": "<p><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><strong><span style=\"font-size:12pt;\">KNOWLEDGE, SKILLS AND ABILITIES</span></strong></span></span></p>\n\n<ul>\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Excellent understanding of the Bank’s products and services;</span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Proficient in business products (i.e. Cash Management, Remote Deposit Capture)</span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Demonstrated positive and  helpful attitude toward both internal and external customers;</span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#000000;\">Good interpersonal communication skills, including the ability to use effective communication skills, understand procedures, and speak clearly to customers, employees and supervisors;</span></span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Good computer skills; and,</span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Excellent customer service skills.</span></span></li>\n</ul>\n\n<p><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><strong><span style=\"font-size:12pt;\">EDUCATION, TRAINING AND EXPERIENCE REQUIREMENTS</span></strong></span></span></p>\n\n<ul>\n\t<li style=\"text-align:justify;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Associates degree or High School diploma and 3+ years bank/finance sales and customer service.</span></span></li>\n</ul>\n\n<p style=\"text-align:justify;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><strong><span style=\"font-size:12pt;\">CORE COMPETENCIES</span></strong></span></span></p>\n\n<p style=\"margin-left:48px;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Family &amp; Trust: <em>Southern Bank team members build relationships based on trust and mutual respect, maintain an inclusive and honest environment and uphold integrity and transparency in all interactions.</em></span></span></p>\n\n<p style=\"margin-left:48px;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Rooted &amp; Service: <em>Southern Bank team members are committed to serving customers, communities and teams with purpose, professionalism, and respect, while effectively communicating and actively listening to meet their needs.</em></span></span></p>\n\n<p style=\"margin-left:48px;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Innovation &amp; Strength: <em>Southern Bank team members foster collaboration and continuous improvement, encourage visionary thinking, and strive for excellence to drive the organization forward.</em></span></span></p>\n\n<p style=\"margin-left:48px;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Building a Successful Team: <em>Using appropriate methods and a flexible interpersonal style to help build a cohesive team; facilitating the completion of team goals.</em></span></span></p>\n\n<p style=\"margin-left:48px;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Building Customer Loyalty: <em>Effectively meeting customer needs; building productive customer relationships; taking responsibility for customer satisfaction and loyalty.</em></span></span></p>\n\n<p style=\"margin-left:48px;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Quality Orientation: <em>Accomplishing tasks by considering all areas involved, no matter how small; showing concern for all aspects of the job; accurately checking processes and tasks; being watchful over a period of time.</em></span></span></p>",
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