Bilingual Customer Service Agent (Job ID: KEVTIA1)

{
  "content_hash": "85257cd2bf94c70dc1a31bdac353d61aeaa1e8b522d9d39da9b34c4f5a72f7af",
  "source_hash": "2255489a1533bd1ff598fe992f5b1ca54d91e0816c7fe8e53044d0a63eaa38c3",
  "last_changed_at": "2026-06-16T13:42:10.594Z",
  "active_status": "active"
}

{
  "language": "en",
  "location": {
    "raw": "Bogota",
    "city": null,
    "region": null,
    "country": "Bogota",
    "is_remote": true,
    "confidence": 0.8
  },
  "salary_max": null,
  "salary_min": null,
  "inferred_at": "2026-06-19T11:36:16.558Z",
  "launch_scope": {
    "reason": "jazzhr_production_catalog",
    "included": true,
    "location": {
      "raw": "Bogota",
      "city": null,
      "region": null,
      "country": "Bogota",
      "is_remote": true,
      "confidence": 0.8
    },
    "countries": [
      "Bogota"
    ]
  },
  "remote_policy": "remote",
  "salary_period": null,
  "workplace_type": "remote",
  "salary_currency": null
}

{}

{
  "detail": {
    "url": "https://insideouthiring.applytojob.com/apply/jobs/details/hP6qiH241A?&",
    "heading": "Bilingual Customer Service Agent (Job ID: KEVTIA1)",
    "html_title": "JazzHR » Job Listings",
    "canonical_url": "https://insideouthiring.applytojob.com/apply/hP6qiH241A/Bilingual-Customer-Service-Agent-Job-ID-KEVTIA1",
    "description_html": "<p>✨ <strong>IMPORTANT – WATCH THIS QUICK LOOM VIDEO ON HOW TO GET HIRED:</strong><br>📽️ <a href=\"https://www.loom.com/share/345f776084e642ba99c24aabe40a67a0\">https://www.loom.com/share/345f776084e642ba99c24aabe40a67a0</a></p><p>🇬🇧 <strong>C1 ENGLISH LEVEL IS REQUIRED.</strong><br>The selected candidate will be speaking <strong>strictly in English</strong> during their entire shift.</p><p>🎤 <strong>PLEASE SUBMIT YOUR RESUME AND AUDIO RECORDING IN ENGLISH</strong><br> </p><p style=\"text-align:center;\"><span style=\"font-size:20px;\"><strong>Job Details</strong></span></p><div style=\"margin-left:-15px;\"><table style=\"border:medium;border-collapse:collapse;\" width=\"617\"><colgroup><col width=\"169\"><col width=\"448\"></colgroup><tbody><tr><td style=\"border-bottom:1px solid #000000;vertical-align:top;background-color:#ffffff;padding:7px;border-top:1px solid #000000;border-right:1px solid #000000;border-left:1px solid #000000;width:169px;\"><p style=\"line-height:1.2;\"><span style=\"overflow:hidden;\"><span><span style=\"font-size:10pt;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">JOB TITLE</span></span></span></span></span></span></span></span></p></td><td style=\"border-bottom:1px solid #000000;vertical-align:top;padding:7px;border-top:1px solid #000000;border-right:1px solid #000000;border-left:1px solid #000000;width:448px;\"><p style=\"line-height:1.38;margin-left:-12px;text-align:justify;\"><span style=\"overflow:hidden;\"><span><span style=\"font-size:10pt;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">  Bilingual Customer Service Agent</span></span></span></span></span></span></span></span></p></td></tr><tr><td style=\"border-bottom:1px solid #000000;vertical-align:top;background-color:#ffffff;padding:7px;border-top:1px solid #000000;border-right:1px solid #000000;border-left:1px solid #000000;width:169px;\"><p style=\"line-height:1.2;\"><span style=\"overflow:hidden;\"><span><span style=\"font-size:10pt;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">JOB ID</span></span></span></span></span></span></span></span></p></td><td style=\"border-bottom:1px solid #000000;vertical-align:top;padding:7px;border-top:1px solid #000000;border-right:1px solid #000000;border-left:1px solid #000000;width:448px;\"><p style=\"line-height:1.2;\"><span style=\"overflow:hidden;\"><span><span style=\"font-size:10pt;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">KEVTIA1</span></span></span></span></span></span></span></span></p></td></tr><tr><td style=\"border-bottom:1px solid #000000;vertical-align:top;background-color:#ffffff;padding:7px;border-top:1px solid #000000;border-right:1px solid #000000;border-left:1px solid #000000;width:169px;\"><p style=\"line-height:1.2;\"><span style=\"overflow:hidden;\"><span><span style=\"font-size:10pt;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">INDUSTRY</span></span></span></span></span></span></span></span></p></td><td style=\"border-bottom:1px solid #000000;vertical-align:top;padding:7px;border-top:1px solid #000000;border-right:1px solid #000000;border-left:1px solid #000000;width:448px;\"><p style=\"line-height:1.38;margin-left:-12px;text-align:justify;\"><span style=\"overflow:hidden;\"><span><span style=\"font-size:10pt;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">  Swimming Pool Equipment</span></span></span></span></span></span></span></span></p></td></tr><tr><td style=\"border-bottom:1px solid #000000;vertical-align:top;background-color:#ffffff;padding:7px;border-top:1px solid #000000;border-right:1px solid #000000;border-left:1px solid #000000;width:169px;\"><p style=\"line-height:1.2;\"><span style=\"overflow:hidden;\"><span><span style=\"font-size:10pt;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">LOCATION</span></span></span></span></span></span></span></span></p></td><td style=\"border-bottom:1px solid #000000;vertical-align:top;padding:7px;border-top:1px solid #000000;border-right:1px solid #000000;border-left:1px solid #000000;width:448px;\"><p style=\"line-height:1.2;\"><span style=\"overflow:hidden;\"><span><span style=\"font-size:10pt;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"background-color:#ffffff;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">LATAM</span></span></span></span></span></span></span></span></span></p></td></tr><tr><td style=\"border-bottom:1px solid #000000;vertical-align:top;background-color:#ffffff;padding:7px;border-top:1px solid #000000;border-right:1px solid #000000;border-left:1px solid #000000;width:169px;\"><p style=\"line-height:1.2;\"><span style=\"overflow:hidden;\"><span><span style=\"font-size:10pt;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">JOB STATUS</span></span></span></span></span></span></span></span></p></td><td style=\"border-bottom:1px solid #000000;vertical-align:top;padding:7px;border-top:1px solid #000000;border-right:1px solid #000000;border-left:1px solid #000000;width:448px;\"><p style=\"line-height:1.2;\"><span style=\"overflow:hidden;\"><span><span style=\"font-size:10pt;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Full Time</span></span></span></span></span></span></span></span></p></td></tr><tr><td style=\"border-bottom:1px solid #000000;vertical-align:top;background-color:#ffffff;padding:7px;border-top:1px solid #000000;border-right:1px solid #000000;border-left:1px solid #000000;width:169px;\"><p style=\"line-height:1.2;\"><span style=\"overflow:hidden;\"><span><span style=\"font-size:10pt;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">WORK SCHEDULE</span></span></span></span></span></span></span></span></p></td><td style=\"border-bottom:1px solid #000000;vertical-align:top;padding:7px;border-top:1px solid #000000;border-right:1px solid #000000;border-left:1px solid #000000;width:448px;\"><p style=\"line-height:1.2;\"><span style=\"overflow:hidden;\"><span><span style=\"font-size:10pt;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"background-color:#ffffff;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Monday to Friday:</span></span></span></span></span></span></span><span style=\"font-size:10pt;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"background-color:#ffffff;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\"> 7:00 AM – 6:00 PM EST</span></span></span></span></span></span></span></span></span></p><p style=\"line-height:1.2;\"><span style=\"overflow:hidden;\"><span><span style=\"font-size:10pt;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"background-color:#ffffff;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Saturday Morning Coverage:</span></span></span></span></span></span></span><span style=\"font-size:10pt;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"background-color:#ffffff;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\"> 7:00 AM – 12:00 PM EST</span></span></span></span></span></span></span></span></span></p></td></tr><tr><td style=\"border-bottom:1px solid #000000;vertical-align:top;background-color:#ffffff;padding:7px;border-top:1px solid #000000;border-right:1px solid #000000;border-left:1px solid #000000;width:169px;\"><p style=\"line-height:1.2;\"><span style=\"overflow:hidden;\"><span><span style=\"font-size:10pt;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">SALARY</span></span></span></span></span></span></span></span></p></td><td style=\"border-bottom:1px solid #000000;vertical-align:top;padding:7px;border-top:1px solid #000000;border-right:1px solid #000000;border-left:1px solid #000000;width:448px;\"><p style=\"line-height:1.2;\"><span style=\"overflow:hidden;\"><span><span style=\"font-size:10pt;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">$7 - $8 per hour</span></span></span></span></span></span></span></span></p></td></tr><tr><td style=\"border-bottom:1px solid #000000;vertical-align:top;background-color:#ffffff;padding:7px;border-top:1px solid #000000;border-right:1px solid #000000;border-left:1px solid #000000;width:169px;\"><p style=\"line-height:1.2;\"><span style=\"overflow:hidden;\"><span><span style=\"font-size:10pt;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">TARGET START DATE</span></span></span></span></span></span></span></span></p></td><td style=\"border-bottom:1px solid #000000;vertical-align:top;padding:7px;border-top:1px solid #000000;border-right:1px solid #000000;border-left:1px solid #000000;width:448px;\"><p style=\"line-height:1.2;\"><span style=\"overflow:hidden;\"><span><span style=\"font-size:10pt;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">ASAP</span></span></span></span></span></span></span></span></p></td></tr></tbody></table></div> <div style=\"margin-left:-17px;\"><table style=\"border:medium;border-collapse:collapse;\" width=\"619\"><colgroup><col width=\"619\"></colgroup><tbody><tr><td style=\"border-bottom:1px solid #000000;vertical-align:top;background-color:#434343;padding:7px;border-top:1px solid #000000;border-right:1px solid #000000;border-left:1px solid #000000;width:619px;\"><p style=\"line-height:1.2;text-align:center;\"><span style=\"overflow:hidden;\"><span><span style=\"font-size:10pt;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#ffffff;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">ROLE OVERVIEW</span></span></span></span></span></span></span></span></p></td></tr></tbody></table></div> <p style=\"line-height:1.38;margin-left:-12px;\"><span style=\"font-size:10pt;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">About the Client:</span></span></span></span></span></span></p> <p style=\"line-height:1.38;margin-left:-12px;text-align:justify;\"><span style=\"font-size:10pt;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">The client is a premier swimming pool equipment and supply company based in Miami, Florida. Currently operating as a fast-growing online business, the client is actively expanding its footprint to a second physical location. To support this growth, the owner is transitioning daily client-facing communication to a dedicated, long-term remote professional who can serve as the primary voice of the brand. </span></span></span></span></span></span><br> </p><p style=\"line-height:1.38;margin-left:-12px;text-align:justify;\"><span style=\"font-size:10pt;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">About the Role:</span></span></span></span></span></span></p><p style=\"line-height:1.38;margin-left:-12px;text-align:justify;\"><span style=\"font-size:10pt;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">We are seeking a sharp, highly organized, and proactive </span></span></span></span></span></span><span style=\"font-size:10pt;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Bilingual Customer Service Agent</span></span></span></span></span></span><span style=\"font-size:10pt;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\"> located in </span></span></span></span></span></span><span style=\"font-size:10pt;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Latin America</span></span></span></span></span></span><span style=\"font-size:10pt;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\"> to manage our omnichannel customer operations.</span></span></span></span></span></span></p><p style=\"line-height:1.38;margin-left:-12px;text-align:justify;\"><span style=\"font-size:10pt;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">In this role, you will take full ownership of incoming calls, emails, text messages, and order processing. You will work directly with the business owner in an environment that values high autonomy, precision, and a long-term growth mindset. This position requires zero micromanagement; we are looking for a professional who catches on quickly, executes meticulously, and wants to grow alongside the company.</span></span></span></span></span></span><br> </p><p style=\"line-height:1.38;margin-left:-12px;text-align:justify;\"><span style=\"font-size:10pt;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Key Responsibilities</span></span></span></span></span></span></p><h4 style=\"line-height:1.38;margin-left:24px;text-indent:-18pt;margin-top:16px;margin-bottom:3px;padding:0pt 0pt 0pt 18pt;\"><span style=\"font-size:10pt;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">1. Customer Care & Communication</span></span></span></span></span></span></h4><ul><li style=\"list-style-type:disc;\"><span style=\"font-size:10pt;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Omnichannel Support: </span></span></span></span></span></span><span style=\"font-size:10pt;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Handle high-volume incoming calls, emails, and texts from homeowners and clients regarding quotes, orders, and general inquiries.</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10pt;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Problem Resolution: </span></span></span></span></span></span><span style=\"font-size:10pt;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Resolve customer complaints efficiently while providing a professional, high-energy, and reassuring experience.</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10pt;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Social Media:</span></span></span></span></span></span><span style=\"font-size:10pt;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\"> Manage basic updates and postings on social media and on the website. </span></span></span></span></span></span></li></ul><h4 style=\"line-height:1.38;margin-left:24px;text-indent:-18pt;margin-top:16px;margin-bottom:3px;padding:0pt 0pt 0pt 18pt;\"><span style=\"font-size:10pt;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">2. Order Management & System Admin</span></span></span></span></span></span></h4><ul><li style=\"list-style-type:disc;\"><span style=\"font-size:10pt;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Data Accuracy: </span></span></span></span></span></span><span style=\"font-size:10pt;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Input customer data, order details, and standard price quotes accurately into internal operational systems.</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10pt;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Partner Coordination: </span></span></span></span></span></span><span style=\"font-size:10pt;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Quickly notify our sister company via phone or email to help fulfill specific online orders.</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10pt;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Daily Operations: </span></span></span></span></span></span><span style=\"font-size:10pt;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Assist the business owner with general daily workflows and administrative tasks to help scale the business.</span></span></span></span></span></span></li></ul><h4 style=\"line-height:1.38;margin-left:24px;text-indent:-18pt;margin-top:16px;margin-bottom:3px;padding:0pt 0pt 0pt 18pt;\"><span style=\"font-size:10pt;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">3. Technical Training & AI Integration</span></span></span></span></span></span></h4><ul><li style=\"list-style-type:disc;\"><span style=\"font-size:10pt;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Product Expertise: </span></span></span></span></span></span><span style=\"font-size:10pt;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Rapidly learn the swimming pool equipment industry to transition from basic intake to answering intermediate technical questions within 30–60 days.</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10pt;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">AI Optimization: </span></span></span></span></span></span><span style=\"font-size:10pt;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Use tools like ChatGPT and tailored prompts to search for information, automate routine admin, and streamline processes.</span></span></span></span></span></span><br> </li></ul><p style=\"line-height:1.38;margin-left:-12px;text-align:justify;\"><span style=\"font-size:10pt;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Qualifications & Skills</span></span></span></span></span></span></p><ul><li style=\"list-style-type:disc;\"><span style=\"font-size:10pt;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Experience:</span></span></span></span></span></span><span style=\"font-size:10pt;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\"> 2–3+ years of professional experience in customer service, call center operations, sales, or administrative support roles. A proven track record of working remotely with US-based companies (e.g., telecom/contact center outsourcing) is a significant plus.</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10pt;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Language:</span></span></span></span></span></span><span style=\"font-size:10pt;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\"> Strictly Bilingual (</span></span></span></span></span></span><span style=\"font-size:10pt;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">100% fluent in English and Spanish</span></span></span></span></span></span><span style=\"font-size:10pt;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">). Exceptional verbal and written communication skills in both languages are mandatory.</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10pt;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Communication:</span></span></span></span></span></span><span style=\"font-size:10pt;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\"> Professional, high-energy, and reassuring phone presence with a positive mindset.</span></span></span></span></span></span></li></ul><h3 style=\"line-height:1.38;margin-left:24px;text-indent:-18pt;margin-top:19px;margin-bottom:5px;padding:0pt 0pt 0pt 18pt;\"><span style=\"font-size:10pt;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Skills & Competencies</span></span></span></span></span></span></h3><ul><li style=\"list-style-type:disc;\"><span style=\"font-size:10pt;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Detail-Oriented & Organized:</span></span></span></span></span></span><span style=\"font-size:10pt;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\"> Exceptional ability to manage multiple data points, customer records, and quotes without errors or missed follow-ups.</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10pt;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Quick & Independent Learner:</span></span></span></span></span></span><span style=\"font-size:10pt;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\"> Able to quickly memorize or reference product lines, equipment specifications, and industry terminology.</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10pt;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Tech-Savvy:</span></span></span></span></span></span><span style=\"font-size:10pt;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\"> Comfortable operating cloud-based software, e-commerce backend platforms, communication tools, and utilizing generative AI tools (ChatGPT) to improve daily workflows.</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10pt;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Stability-Focused:</span></span></span></span></span></span><span style=\"font-size:10pt;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\"> Looking for a long-term professional home with a desire for stability, consistent hours, and professional growth as the business expands.</span></span></span></span></span></span></li></ul>",
    "description_text": "✨ IMPORTANT – WATCH THIS QUICK LOOM VIDEO ON HOW TO GET HIRED:\n📽️ https://www.loom.com/share/345f776084e642ba99c24aabe40a67a0\n 🇬🇧 C1 ENGLISH LEVEL IS REQUIRED.\nThe selected candidate will be speaking strictly in English during their entire shift.\n 🎤 PLEASE SUBMIT YOUR RESUME AND AUDIO RECORDING IN ENGLISH\n Job Details\n JOB TITLE\n   Bilingual Customer Service Agent\n JOB ID\n KEVTIA1\n INDUSTRY\n   Swimming Pool Equipment\n LOCATION\n LATAM\n JOB STATUS\n Full Time\n WORK SCHEDULE\n Monday to Friday: 7:00 AM – 6:00 PM EST\n Saturday Morning Coverage: 7:00 AM – 12:00 PM EST\n SALARY\n $7 - $8 per hour\n TARGET START DATE\n ASAP\n  ROLE OVERVIEW\n  About the Client:\n  The client is a premier swimming pool equipment and supply company based in Miami, Florida. Currently operating as a fast-growing online business, the client is actively expanding its footprint to a second physical location. To support this growth, the owner is transitioning daily client-facing communication to a dedicated, long-term remote professional who can serve as the primary voice of the brand.\n About the Role:\n We are seeking a sharp, highly organized, and proactive Bilingual Customer Service Agent located in Latin America to manage our omnichannel customer operations.\n In this role, you will take full ownership of incoming calls, emails, text messages, and order processing. You will work directly with the business owner in an environment that values high autonomy, precision, and a long-term growth mindset. This position requires zero micromanagement; we are looking for a professional who catches on quickly, executes meticulously, and wants to grow alongside the company.\n Key Responsibilities\n 1. Customer Care & Communication\n Omnichannel Support: Handle high-volume incoming calls, emails, and texts from homeowners and clients regarding quotes, orders, and general inquiries.\n Problem Resolution: Resolve customer complaints efficiently while providing a professional, high-energy, and reassuring experience.\n Social Media: Manage basic updates and postings on social media and on the website.\n 2. Order Management & System Admin\n Data Accuracy: Input customer data, order details, and standard price quotes accurately into internal operational systems.\n Partner Coordination: Quickly notify our sister company via phone or email to help fulfill specific online orders.\n Daily Operations: Assist the business owner with general daily workflows and administrative tasks to help scale the business.\n 3. Technical Training & AI Integration\n Product Expertise: Rapidly learn the swimming pool equipment industry to transition from basic intake to answering intermediate technical questions within 30–60 days.\n AI Optimization: Use tools like ChatGPT and tailored prompts to search for information, automate routine admin, and streamline processes.\n Qualifications & Skills\n Experience: 2–3+ years of professional experience in customer service, call center operations, sales, or administrative support roles. A proven track record of working remotely with US-based companies (e.g., telecom/contact center outsourcing) is a significant plus.\n Language: Strictly Bilingual ( 100% fluent in English and Spanish ). Exceptional verbal and written communication skills in both languages are mandatory.\n Communication: Professional, high-energy, and reassuring phone presence with a positive mindset.\n Skills & Competencies\n Detail-Oriented & Organized: Exceptional ability to manage multiple data points, customer records, and quotes without errors or missed follow-ups.\n Quick & Independent Learner: Able to quickly memorize or reference product lines, equipment specifications, and industry terminology.\n Tech-Savvy: Comfortable operating cloud-based software, e-commerce backend platforms, communication tools, and utilizing generative AI tools (ChatGPT) to improve daily workflows.\n Stability-Focused: Looking for a long-term professional home with a desire for stability, consistent hours, and professional growth as the business expands.",
    "jsonld_jobposting": {
      "url": "https://insideouthiring.applytojob.com/apply/hP6qiH241A/Bilingual-Customer-Service-Agent-Job-ID-KEVTIA1",
      "@type": "JobPosting",
      "title": "Bilingual Customer Service Agent (Job ID: KEVTIA1)",
      "@context": "http://schema.org/",
      "baseSalary": {
        "@type": "MonetaryAmount",
        "value": {
          "@type": "QuantitativeValue",
          "maxValue": 8,
          "minValue": 7,
          "unitText": "HOUR"
        },
        "currency": "USD"
      },
      "datePosted": "2026-06-15",
      "description": "<p>✨ <strong>IMPORTANT – WATCH THIS QUICK LOOM VIDEO ON HOW TO GET HIRED:</strong><br>📽️ <a href=\"https://www.loom.com/share/345f776084e642ba99c24aabe40a67a0\">https://www.loom.com/share/345f776084e642ba99c24aabe40a67a0</a></p><p>🇬🇧 <strong>C1 ENGLISH LEVEL IS REQUIRED.</strong><br>The selected candidate will be speaking <strong>strictly in English</strong> during their entire shift.</p><p>🎤 <strong>PLEASE SUBMIT YOUR RESUME AND AUDIO RECORDING IN ENGLISH</strong><br> </p><p style=\"text-align:center;\"><span style=\"font-size:20px;\"><strong>Job Details</strong></span></p><div style=\"margin-left:-15px;\"><table style=\"border:medium;border-collapse:collapse;\" width=\"617\"><colgroup><col width=\"169\"><col width=\"448\"></colgroup><tbody><tr><td style=\"border-bottom:1px solid #000000;vertical-align:top;background-color:#ffffff;padding:7px;border-top:1px solid #000000;border-right:1px solid #000000;border-left:1px solid #000000;width:169px;\"><p style=\"line-height:1.2;\"><span style=\"overflow:hidden;\"><span><span style=\"font-size:10pt;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">JOB TITLE</span></span></span></span></span></span></span></span></p></td><td style=\"border-bottom:1px solid #000000;vertical-align:top;padding:7px;border-top:1px solid #000000;border-right:1px solid #000000;border-left:1px solid #000000;width:448px;\"><p style=\"line-height:1.38;margin-left:-12px;text-align:justify;\"><span style=\"overflow:hidden;\"><span><span style=\"font-size:10pt;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">  Bilingual Customer Service Agent</span></span></span></span></span></span></span></span></p></td></tr><tr><td style=\"border-bottom:1px solid #000000;vertical-align:top;background-color:#ffffff;padding:7px;border-top:1px solid #000000;border-right:1px solid #000000;border-left:1px solid #000000;width:169px;\"><p style=\"line-height:1.2;\"><span style=\"overflow:hidden;\"><span><span style=\"font-size:10pt;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">JOB ID</span></span></span></span></span></span></span></span></p></td><td style=\"border-bottom:1px solid #000000;vertical-align:top;padding:7px;border-top:1px solid #000000;border-right:1px solid #000000;border-left:1px solid #000000;width:448px;\"><p style=\"line-height:1.2;\"><span style=\"overflow:hidden;\"><span><span style=\"font-size:10pt;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">KEVTIA1</span></span></span></span></span></span></span></span></p></td></tr><tr><td style=\"border-bottom:1px solid #000000;vertical-align:top;background-color:#ffffff;padding:7px;border-top:1px solid #000000;border-right:1px solid #000000;border-left:1px solid #000000;width:169px;\"><p style=\"line-height:1.2;\"><span style=\"overflow:hidden;\"><span><span style=\"font-size:10pt;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">INDUSTRY</span></span></span></span></span></span></span></span></p></td><td style=\"border-bottom:1px solid #000000;vertical-align:top;padding:7px;border-top:1px solid #000000;border-right:1px solid #000000;border-left:1px solid #000000;width:448px;\"><p style=\"line-height:1.38;margin-left:-12px;text-align:justify;\"><span style=\"overflow:hidden;\"><span><span style=\"font-size:10pt;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">  Swimming Pool Equipment</span></span></span></span></span></span></span></span></p></td></tr><tr><td style=\"border-bottom:1px solid #000000;vertical-align:top;background-color:#ffffff;padding:7px;border-top:1px solid #000000;border-right:1px solid #000000;border-left:1px solid #000000;width:169px;\"><p style=\"line-height:1.2;\"><span style=\"overflow:hidden;\"><span><span style=\"font-size:10pt;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">LOCATION</span></span></span></span></span></span></span></span></p></td><td style=\"border-bottom:1px solid #000000;vertical-align:top;padding:7px;border-top:1px solid #000000;border-right:1px solid #000000;border-left:1px solid #000000;width:448px;\"><p style=\"line-height:1.2;\"><span style=\"overflow:hidden;\"><span><span style=\"font-size:10pt;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"background-color:#ffffff;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">LATAM</span></span></span></span></span></span></span></span></span></p></td></tr><tr><td style=\"border-bottom:1px solid #000000;vertical-align:top;background-color:#ffffff;padding:7px;border-top:1px solid #000000;border-right:1px solid #000000;border-left:1px solid #000000;width:169px;\"><p style=\"line-height:1.2;\"><span style=\"overflow:hidden;\"><span><span style=\"font-size:10pt;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">JOB STATUS</span></span></span></span></span></span></span></span></p></td><td style=\"border-bottom:1px solid #000000;vertical-align:top;padding:7px;border-top:1px solid #000000;border-right:1px solid #000000;border-left:1px solid #000000;width:448px;\"><p style=\"line-height:1.2;\"><span style=\"overflow:hidden;\"><span><span style=\"font-size:10pt;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Full Time</span></span></span></span></span></span></span></span></p></td></tr><tr><td style=\"border-bottom:1px solid #000000;vertical-align:top;background-color:#ffffff;padding:7px;border-top:1px solid #000000;border-right:1px solid #000000;border-left:1px solid #000000;width:169px;\"><p style=\"line-height:1.2;\"><span style=\"overflow:hidden;\"><span><span style=\"font-size:10pt;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">WORK SCHEDULE</span></span></span></span></span></span></span></span></p></td><td style=\"border-bottom:1px solid #000000;vertical-align:top;padding:7px;border-top:1px solid #000000;border-right:1px solid #000000;border-left:1px solid #000000;width:448px;\"><p style=\"line-height:1.2;\"><span style=\"overflow:hidden;\"><span><span style=\"font-size:10pt;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"background-color:#ffffff;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Monday to Friday:</span></span></span></span></span></span></span><span style=\"font-size:10pt;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"background-color:#ffffff;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\"> 7:00 AM – 6:00 PM EST</span></span></span></span></span></span></span></span></span></p><p style=\"line-height:1.2;\"><span style=\"overflow:hidden;\"><span><span style=\"font-size:10pt;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"background-color:#ffffff;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Saturday Morning Coverage:</span></span></span></span></span></span></span><span style=\"font-size:10pt;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"background-color:#ffffff;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\"> 7:00 AM – 12:00 PM EST</span></span></span></span></span></span></span></span></span></p></td></tr><tr><td style=\"border-bottom:1px solid #000000;vertical-align:top;background-color:#ffffff;padding:7px;border-top:1px solid #000000;border-right:1px solid #000000;border-left:1px solid #000000;width:169px;\"><p style=\"line-height:1.2;\"><span style=\"overflow:hidden;\"><span><span style=\"font-size:10pt;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">SALARY</span></span></span></span></span></span></span></span></p></td><td style=\"border-bottom:1px solid #000000;vertical-align:top;padding:7px;border-top:1px solid #000000;border-right:1px solid #000000;border-left:1px solid #000000;width:448px;\"><p style=\"line-height:1.2;\"><span style=\"overflow:hidden;\"><span><span style=\"font-size:10pt;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">$7 - $8 per hour</span></span></span></span></span></span></span></span></p></td></tr><tr><td style=\"border-bottom:1px solid #000000;vertical-align:top;background-color:#ffffff;padding:7px;border-top:1px solid #000000;border-right:1px solid #000000;border-left:1px solid #000000;width:169px;\"><p style=\"line-height:1.2;\"><span style=\"overflow:hidden;\"><span><span style=\"font-size:10pt;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">TARGET START DATE</span></span></span></span></span></span></span></span></p></td><td style=\"border-bottom:1px solid #000000;vertical-align:top;padding:7px;border-top:1px solid #000000;border-right:1px solid #000000;border-left:1px solid #000000;width:448px;\"><p style=\"line-height:1.2;\"><span style=\"overflow:hidden;\"><span><span style=\"font-size:10pt;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">ASAP</span></span></span></span></span></span></span></span></p></td></tr></tbody></table></div> <div style=\"margin-left:-17px;\"><table style=\"border:medium;border-collapse:collapse;\" width=\"619\"><colgroup><col width=\"619\"></colgroup><tbody><tr><td style=\"border-bottom:1px solid #000000;vertical-align:top;background-color:#434343;padding:7px;border-top:1px solid #000000;border-right:1px solid #000000;border-left:1px solid #000000;width:619px;\"><p style=\"line-height:1.2;text-align:center;\"><span style=\"overflow:hidden;\"><span><span style=\"font-size:10pt;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#ffffff;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">ROLE OVERVIEW</span></span></span></span></span></span></span></span></p></td></tr></tbody></table></div> <p style=\"line-height:1.38;margin-left:-12px;\"><span style=\"font-size:10pt;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">About the Client:</span></span></span></span></span></span></p> <p style=\"line-height:1.38;margin-left:-12px;text-align:justify;\"><span style=\"font-size:10pt;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">The client is a premier swimming pool equipment and supply company based in Miami, Florida. Currently operating as a fast-growing online business, the client is actively expanding its footprint to a second physical location. To support this growth, the owner is transitioning daily client-facing communication to a dedicated, long-term remote professional who can serve as the primary voice of the brand. </span></span></span></span></span></span><br> </p><p style=\"line-height:1.38;margin-left:-12px;text-align:justify;\"><span style=\"font-size:10pt;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">About the Role:</span></span></span></span></span></span></p><p style=\"line-height:1.38;margin-left:-12px;text-align:justify;\"><span style=\"font-size:10pt;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">We are seeking a sharp, highly organized, and proactive </span></span></span></span></span></span><span style=\"font-size:10pt;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Bilingual Customer Service Agent</span></span></span></span></span></span><span style=\"font-size:10pt;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\"> located in </span></span></span></span></span></span><span style=\"font-size:10pt;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Latin America</span></span></span></span></span></span><span style=\"font-size:10pt;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\"> to manage our omnichannel customer operations.</span></span></span></span></span></span></p><p style=\"line-height:1.38;margin-left:-12px;text-align:justify;\"><span style=\"font-size:10pt;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">In this role, you will take full ownership of incoming calls, emails, text messages, and order processing. You will work directly with the business owner in an environment that values high autonomy, precision, and a long-term growth mindset. This position requires zero micromanagement; we are looking for a professional who catches on quickly, executes meticulously, and wants to grow alongside the company.</span></span></span></span></span></span><br> </p><p style=\"line-height:1.38;margin-left:-12px;text-align:justify;\"><span style=\"font-size:10pt;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Key Responsibilities</span></span></span></span></span></span></p><h4 style=\"line-height:1.38;margin-left:24px;text-indent:-18pt;margin-top:16px;margin-bottom:3px;padding:0pt 0pt 0pt 18pt;\"><span style=\"font-size:10pt;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">1. Customer Care & Communication</span></span></span></span></span></span></h4><ul><li style=\"list-style-type:disc;\"><span style=\"font-size:10pt;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Omnichannel Support: </span></span></span></span></span></span><span style=\"font-size:10pt;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Handle high-volume incoming calls, emails, and texts from homeowners and clients regarding quotes, orders, and general inquiries.</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10pt;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Problem Resolution: </span></span></span></span></span></span><span style=\"font-size:10pt;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Resolve customer complaints efficiently while providing a professional, high-energy, and reassuring experience.</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10pt;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Social Media:</span></span></span></span></span></span><span style=\"font-size:10pt;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\"> Manage basic updates and postings on social media and on the website. </span></span></span></span></span></span></li></ul><h4 style=\"line-height:1.38;margin-left:24px;text-indent:-18pt;margin-top:16px;margin-bottom:3px;padding:0pt 0pt 0pt 18pt;\"><span style=\"font-size:10pt;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">2. Order Management & System Admin</span></span></span></span></span></span></h4><ul><li style=\"list-style-type:disc;\"><span style=\"font-size:10pt;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Data Accuracy: </span></span></span></span></span></span><span style=\"font-size:10pt;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Input customer data, order details, and standard price quotes accurately into internal operational systems.</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10pt;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Partner Coordination: </span></span></span></span></span></span><span style=\"font-size:10pt;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Quickly notify our sister company via phone or email to help fulfill specific online orders.</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10pt;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Daily Operations: </span></span></span></span></span></span><span style=\"font-size:10pt;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Assist the business owner with general daily workflows and administrative tasks to help scale the business.</span></span></span></span></span></span></li></ul><h4 style=\"line-height:1.38;margin-left:24px;text-indent:-18pt;margin-top:16px;margin-bottom:3px;padding:0pt 0pt 0pt 18pt;\"><span style=\"font-size:10pt;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">3. Technical Training & AI Integration</span></span></span></span></span></span></h4><ul><li style=\"list-style-type:disc;\"><span style=\"font-size:10pt;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Product Expertise: </span></span></span></span></span></span><span style=\"font-size:10pt;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Rapidly learn the swimming pool equipment industry to transition from basic intake to answering intermediate technical questions within 30–60 days.</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10pt;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">AI Optimization: </span></span></span></span></span></span><span style=\"font-size:10pt;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Use tools like ChatGPT and tailored prompts to search for information, automate routine admin, and streamline processes.</span></span></span></span></span></span><br> </li></ul><p style=\"line-height:1.38;margin-left:-12px;text-align:justify;\"><span style=\"font-size:10pt;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Qualifications & Skills</span></span></span></span></span></span></p><ul><li style=\"list-style-type:disc;\"><span style=\"font-size:10pt;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Experience:</span></span></span></span></span></span><span style=\"font-size:10pt;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\"> 2–3+ years of professional experience in customer service, call center operations, sales, or administrative support roles. A proven track record of working remotely with US-based companies (e.g., telecom/contact center outsourcing) is a significant plus.</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10pt;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Language:</span></span></span></span></span></span><span style=\"font-size:10pt;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\"> Strictly Bilingual (</span></span></span></span></span></span><span style=\"font-size:10pt;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">100% fluent in English and Spanish</span></span></span></span></span></span><span style=\"font-size:10pt;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">). Exceptional verbal and written communication skills in both languages are mandatory.</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10pt;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Communication:</span></span></span></span></span></span><span style=\"font-size:10pt;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\"> Professional, high-energy, and reassuring phone presence with a positive mindset.</span></span></span></span></span></span></li></ul><h3 style=\"line-height:1.38;margin-left:24px;text-indent:-18pt;margin-top:19px;margin-bottom:5px;padding:0pt 0pt 0pt 18pt;\"><span style=\"font-size:10pt;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Skills & Competencies</span></span></span></span></span></span></h3><ul><li style=\"list-style-type:disc;\"><span style=\"font-size:10pt;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Detail-Oriented & Organized:</span></span></span></span></span></span><span style=\"font-size:10pt;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\"> Exceptional ability to manage multiple data points, customer records, and quotes without errors or missed follow-ups.</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10pt;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Quick & Independent Learner:</span></span></span></span></span></span><span style=\"font-size:10pt;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\"> Able to quickly memorize or reference product lines, equipment specifications, and industry terminology.</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10pt;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Tech-Savvy:</span></span></span></span></span></span><span style=\"font-size:10pt;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\"> Comfortable operating cloud-based software, e-commerce backend platforms, communication tools, and utilizing generative AI tools (ChatGPT) to improve daily workflows.</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10pt;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Stability-Focused:</span></span></span></span></span></span><span style=\"font-size:10pt;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\"> Looking for a long-term professional home with a desire for stability, consistent hours, and professional growth as the business expands.</span></span></span></span></span></span></li></ul>",
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