Clinical Operations Manager

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You will carry a clinical caseload of approximately 5 clinical hours per week.</span><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">&nbsp;</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"color:rgb(0,0,0);background-color:rgb(255,255,255);font-size:10.5pt;white-space:pre-wrap;\">Key Responsibilities:</strong></b></p><ol data-pattern=\"deciLoAlphaLoRom\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:decimal;\"><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:10.5pt;white-space:pre-wrap;\">Serve as the primary contact for Therapists in the Network and provide effective leadership and guidance on clinical practice. This includes establishing and developing professional relationships through monthly/quarterly meetings and biannual reviews.</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:10.5pt;white-space:pre-wrap;\">Assist Therapists in meeting utilization and clinical goals through effective management, problem-solving, and coaching.</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:10.5pt;white-space:pre-wrap;\">Coordinate with the Chief Network Operating Officer in implementing various programs to streamline network efficiency and drive therapist utilization.</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:10.5pt;white-space:pre-wrap;\">Coordinate with the Chief Clinical Officer&nbsp; in implementing clinical procedures/programs to ensure clinical quality metrics are maintained.</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:10.5pt;white-space:pre-wrap;\">Ensure Therapists' adherence to NOCD operational policies and procedures.&nbsp;</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:10.5pt;white-space:pre-wrap;\">Implement performance management plans as appropriate in coordination with the Chief Network Operating Officer and People Operations</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:10.5pt;white-space:pre-wrap;\">Foster a healthy work culture that aligns with NOCD values and encourages open communication, collaboration, and professional development.</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:10.5pt;white-space:pre-wrap;\">Assist therapists in immediate problem-solving as well as the development of long-term solutions.</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:10.5pt;white-space:pre-wrap;\">Collaborate with NOCD leadership and various departments to streamline processes and enhance network optimization.</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:10.5pt;white-space:pre-wrap;\">Serve as a liaison between the clinical team and senior management, professionally conveying relevant information, concerns, and recommendations.</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:10.5pt;white-space:pre-wrap;\">Acts as an ambassador for the Therapist Network to Leadership.</span><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">&nbsp;</span></li></ol><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"color:rgb(0,0,0);background-color:rgb(255,255,255);font-size:10.5pt;white-space:pre-wrap;\">Daily/Weekly Duties</strong></b><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">:</span></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);background-color:rgb(255,255,255);font-size:10.5pt;white-space:pre-wrap;\">Respond to various daily Therapist needs via Email, Slack, and Zoom.</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);background-color:rgb(255,255,255);font-size:10.5pt;white-space:pre-wrap;\">Monitor your assigned individual therapists' utilization and clinical metrics; assist individual therapists in addressing barriers to meeting expectations.&nbsp;</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);background-color:rgb(255,255,255);font-size:10.5pt;white-space:pre-wrap;\">Coordinate monthly and quarterly meetings, as well as biannual reviews.</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);background-color:rgb(255,255,255);font-size:10.5pt;white-space:pre-wrap;\">Manage Therapists’ schedules, including entering them into EHR, reviewing override requests, flexing schedules to meet Member needs, and approving PTO.</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);background-color:rgb(255,255,255);font-size:10.5pt;white-space:pre-wrap;\">Join weekly onboarding/training cohorts to communicate/train on operational procedures, including scheduling, cancellations, overrides, PTO, etc.</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);background-color:rgb(255,255,255);font-size:10.5pt;white-space:pre-wrap;\">Meet with onboarding cohorts for the regional welcoming meeting and assist in the transition into the Network.</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);background-color:rgb(255,255,255);font-size:10.5pt;white-space:pre-wrap;\">Manage Therapist Retool profiles to optimize scheduling and utilization.</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);background-color:rgb(255,255,255);font-size:10.5pt;white-space:pre-wrap;\">Coordinate with various teams, including Intake/Service/Scheduling to drive Therapist specific utilization.</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);background-color:rgb(255,255,255);font-size:10.5pt;white-space:pre-wrap;\">Manage Therapist resignations and change of employment process, including the succession plan.</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);background-color:rgb(255,255,255);font-size:10.5pt;white-space:pre-wrap;\">Coordinate with the Chief Clinical Officer&nbsp; and Chief Network Officer regarding Therapist specific clinical concerns.&nbsp;</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);background-color:rgb(255,255,255);font-size:10.5pt;white-space:pre-wrap;\">Assist in addressing after-hours (evenings, weekends and holidays) urgent therapist requests and operational emergencies.</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);background-color:rgb(255,255,255);font-size:10.5pt;white-space:pre-wrap;\">Attend various weekly meetings with NOCD leadership</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);background-color:rgb(255,255,255);font-size:10.5pt;white-space:pre-wrap;\">Participate in EOM push, including move-ups, schedule optimization, therapist promotions, and all-hands-on-deck activities.&nbsp;</span></li></ul>",
      "company": "<meta><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"font-size:18pt;white-space:pre-wrap;\">About NOCD</strong></b></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"color:rgb(37,37,40);white-space:pre-wrap;\">NOCD is the #1 telehealth provider for the treatment of obsessive-compulsive disorder (OCD). OCD is one of the most severe, prevalent, and misunderstood mental health conditions.&nbsp;NOCD creates access to online therapy for people with OCD through our telehealth platform. In the NOCD app, Members can quickly access and schedule live, face-to-face video therapy sessions with our national network of licensed Therapists that specialize in Exposure and Response Prevention Therapy (ERP) - considered the \"gold standard\" in OCD treatment.&nbsp;</span><br><br><span style=\"color:rgb(37,37,40);white-space:pre-wrap;\">At NOCD, we help people reclaim their lives with clinically proven OCD treatment, by removing barriers to OCD care, and reducing the stigma associated with OCD. We’re changing the world and need other like-minded individuals to accelerate and expand our efforts.</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p>"
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