Home › Companies › 1e8305a2 Ef4d 4b70 8f02 F18ddce85299 19000101 000001 › Guest Services Associate Swing
Guest Services Associate Swing
1e8305a2 Ef4d 4b70 8f02 F18ddce85299 19000101 000001 · s Resort, Chelan, WA, US, Chelan, WA · Active · $18–$21 · ADP Workforce Now Recruiting
Job facts
| Field | Value |
|---|---|
| Company | 1e8305a2 Ef4d 4b70 8f02 F18ddce85299 19000101 000001 |
| Title | Guest Services Associate Swing |
| Normalized title | - |
| Department / team | - |
| Location | s Resort, WA, United States |
| Work model | - |
| Employment type | - |
| Salary | $18–$21 |
| Status | active |
| ATS provider | ADP Workforce Now Recruiting |
| Posted / first seen | 2026-05-28 / 2026-05-31 |
| Changed / last seen | 2026-06-06 / 2026-06-06 |
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| Company jobs | Active postings from 1e8305a2 Ef4d 4b70 8f02 F18ddce85299 19000101 000001. | Open |
| Company breakdowns | Role, location, ATS, and work model facets for this company. | Open |
| ATS provider jobs | Active postings observed through ADP Workforce Now Recruiting. | Open |
| Provider filtered search | The same provider as a filtered job collection. | Open |
| City jobs | Active postings in s Resort. | Open |
| Lifecycle events | Open, update, close, and reopen events for this posting. | Open |
| Original posting | Canonical source or apply URL captured from the ATS. | Open |
Linked records
| Company | 1e8305a2 Ef4d 4b70 8f02 F18ddce85299 19000101 000001 |
| Source | b4d724d6-44fb-4610-9439-e802b614c1b5 |
| ATS provider | ADP Workforce Now Recruiting |
Description
Job title: Guest Service Associate 3:00 PM - 11:00 PM
Reports to: Director of Rooms
Classification: Variable hour’s part time – health benefits after 1 year and 1456 hours worked.
Pay Range: $18.00 to $21.00 DOE
Campbell’s Resort offers its employees a comprehensive benefits package including Aetna Medical, Delta Dental, VSP Vision, USAble Life & Disability, a match 401(K) program as well as vacation time and the accrual of sick leave hours.
Summary: The Front office is the communication hub of the resort; Guest Service Associates assume the duties of the front desk, reservations, and concierge and an ambassador and representative of Campbell’s Resort as the first and last impression on the guest.
Responds to communications from guests, travel agents, and referral networks concerning reservations arriving by telephone, mail, email, or fax. Creates and maintains reservation records and promptly processes any cancellations and modifications.
Must be sales minded. Presents options and alternatives to guests and helps in making choices. Knows the location, layout and types of available rooms, as well as the activities and amenities of the property. Acts as Concierge, being knowledgeable about Chelan. Performs cashiering tasks.
Determines a guest's reservation status and identifies how long the guest will stay. Helps guest complete registration card and assigns room, accommodating special requests whenever possible. Verifies the guest's method of payment and follows established credit-checking procedures. Files guest and room information in the designated places.
Answers incoming calls and directs them to guest rooms through the telephone console or to hotel personnel or departments. Takes and distributes messages for guests, provides information on guest services, and answers inquiries about public or hotel events. Processes guest wake-up calls.
Minimum Requirements:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Must possess and be able to maintain for entire shift a positive, upbeat personality with a passion for outstanding customer service. Must possess basic computer skills, i.e. Word & Excel. Willingness to learn to use computer systems is required. Excellent written and verbal English communication skills, both over the phone and in person. High school diploma or equivalent. Ability to learn quickly and work in fast paced position with constant guest & staff interaction. Must have the ability to multi-task, be detail-oriented, and be able to problem solve in order to effectively deal with internal and external customers. Ability to maintain composure under stress. Ability to take direction and contribute to a team atmosphere. Must be self-motivated and take initiative to keep busy. Ability to create and build rapport with internal and external customers. Excellent grooming and personal hygiene. Stand, sit or walk for extended periods of time (up to 8 hours) Continual bending Occasional reaching and stooping Occasional lifting, pushing and pulling up to 40 pounds, and carrying loads upstairs. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
Essential Functions:
Abides Campbell’s Handbook and Front Office Standards. Demonstrate and promote a strong commitment to provide over-the-top hospitality. Covers the Front Desk or phones for co-workers to cover breaks. Maintains a positive attitude toward guests and co-workers. Be a team player, showing enthusiasm while assisting others. Be aware of all front office procedures and assist with duties when necessary. Assists with team training as needed. Participate in department meetings when applicable. Participates in department policies and procedure sign offs. Reports unusual occurrences or requests to the Director, Assistant Manager or Supervisor right away. Clocks in at the beginning of shift on time and ready to go. Clocks out at the end of shift. Makes coffee for the lobby when applicable and keeps the water container full. Answers all incoming calls in a timely manner with a smile, both eager and willing to assist. Directs calls to guest rooms, staff or departments through the phone system. Receives guest messages and then delivers message(s) to the guest. Sets wake-up call. Prepares and/or coordinates daily deliveries. Utilizes PurpleCloud and/or radio communication with housekeeping and maintenance when necessary and logs every call. Checks current status beginning, throughout, and at the end of shift. Updates whiteboard throughout day to keep daily status current. Sell the value of all property outlets to inquiries (via telephone or in-person) striving to convert them into reservations and occupied rooms. Process reservations by telephone, mail, email, or fax efficiently and accurately to ensure the highest guest satisfaction. Knows the selling status, rates, and benefits of all packages. Knows the cancellation and advance deposit policies of the hotel and how to guarantee each reservation. Creates and maintains accurate reservations in Maestro – new reservations, changes and inquiries. Communicates same-day reservation information, cancellations and modifications and promptly relays information to the Housekeeping Team. Organizes group arrivals requiring premade key packets. Assist guests with check-in processes. Assist guests with check-out processes. Assists guests using Kiosk. Handles daily email correspondence. Responds to inquiries and makes reservations as needed. Makes arrangements for guests when requested. Sets and checks trace messages to follow up on guest reservations and requests. Coordinates guest requests, informing guests of hotel services, features, and room amenities. Completes all routine daily check list duties including, but is not limited to, cash balancing, filing, generating computer reports and light housekeeping duties. Alerts appropriate departments concerning guest issues and needs. Be knowledgeable about the properties, services and history, and the Lake Chelan area. Keeps an accurate record of payment transactions—balancing cash, check, credit card and other payment types at the end of every shift and performs personal end-of-shift audit. Responsible for thorough understanding and effective performance of Maestro (PMS). Be involved in cross training with other departments so that assistance can be given as needed. Maintains a clean and organized workstation to present a professional appearance. Assumes security duties as needed to ensure guest and employee safety. Suggests improvements to management to improve the quality of guest service. Work closely with the housekeeping department on check outs, moves, “here and waiting’s”, etc. Ensure that “here and waiting” rooms are handled in a timely manner. Keep lobby tidy and stocked. Greet guests in a timely manner with a smile, both eager and willing to assist. Informs guests of upcoming specials. Have the ability to take over Guest Service Supervisor position when not on duty. Empowered to take care of guests’ needs during any situation. Develop relationships with clients, return guests, and group contacts to provide maximum personalized guest service. Works both locations; Campbell’s Resort and Midtowner Motel. Responsible for selling and accepting Campbell’s Gift Cards. Responsible for guest and employee security. Continually training in Maestro, on property policies, etc. Knows safety and emergency procedures and takes charge in emergency situations. Be confident and remain calm during emergencies. Monitors fire alarm system in Front Office. Be aware of your surroundings; acknowledge and address safety concerns immediately as a safety ambassador for the Company. Assists guests and or employees with injury/accident procedures while following guest and employee confidentiality procedures and by following all Washington state privacy laws including HIPAA. Keeps Redbook Communication up to date. Reads and responds to individual work emails. Helps translate when applicable. In the course of your employment, you may be exposed to confidential information relating to guests, employees, pay, disciplinary actions, record, corporate strategic planning, and financial information. Such information should not be disclosed or discussed with anyone besides your director or HR. During slow times, keeps busy working off the “slow time” check list.
Position Type and Expected Hours of Work:
This is a variable-hour position, expected work hours are based on seasonal volume, business demand, and hours of operation. Weekends and holidays are also necessary. Must be flexible and willing to adapt schedule to meet business demands.
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for their job. Duties, responsibilities, and activities may change at any time with or without notice.
Guest Service Mission:
Provide genuine hospitality to ensure every guest feels like part of the Campbell’s Family.
Guest Service Vision:
To be empowered to own every guest experience, working at a Mastery level, and inspiring connections in each interaction.
Guest Service Core Values:
Empowerment: Owning every guest interaction with passion and pride.
Communication: Build open, honest relationships through daily meetings, consistent feedback, and common goals.
Mastery: A challenging and rewarding environment that fosters learning and develops confidence.
Genuine Service: Putting our guests’ needs first, highest standards of excellence, leading by example with a positive attitude.
Connection: Getting to know our guests, developing relationships internally and externally.
Teamwork: Leveraging individual strengths and overcoming differences, cultivating trust and respect, relying on each other for our mutual success.
Full job record
| Job ID | 3cc71d3dd1d9b6d4104f1a41f23cc6df64af74d9 |
| Org ID | 92b3b719-0124-4e85-b0d3-ad374c09d056 |
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| Board ID | b4d724d6-44fb-4610-9439-e802b614c1b5 |
| Provider | adp_workforcenow |
| Provider Job Key | 527026 |
| Title | Guest Services Associate Swing |
| Normalized Title | — |
| Status | active |
| Active | yes |
| Location Text | s Resort, Chelan, WA, US, Chelan, WA |
| Department | — |
| Team | — |
| Employment Type | — |
| Workplace Type | — |
| Remote Policy | — |
| Country | United States |
| Region | WA |
| City | s Resort |
| Salary Raw | Pay Range: $18.00 to $21.00 DOE Campbell’s Resort offers its employees a comprehensive benefits packa |
| Salary Min | 18 |
| Salary Max | 21 |
| Salary Currency | USD |
| Salary Period | — |
| Source URL | https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=1e8305a2-ef4d-4b70-8f02-f18ddce85299&ccId=19000101_000001&lang=en_US&type=JS&jobId=527026&jwId=9200911445250_1 |
| Apply URL | https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=1e8305a2-ef4d-4b70-8f02-f18ddce85299&ccId=19000101_000001&lang=en_US&type=JS&jobId=527026&jwId=9200911445250_1 |
| First Seen At | 2026-05-31 18:51:31Z |
| Last Seen At | 2026-06-06 12:21:14Z |
| Last Checked At | 2026-06-06 12:21:14Z |
| Last Changed At | 2026-06-06 12:21:14Z |
| Inactive At | — |
| Source Posted At | 2026-05-28 22:03:00Z |
| Source Updated At | — |
| Raw Payload Uri | s3://job-postings-prod-raw-590183727216/raw/provider=adp_workforcenow/board=1e8305a2-ef4d-4b70-8f02-f18ddce85299|19000101_000001/date=2026-06-06/2026-06-06T12-21-12-433Z-7b5ad40815370c293909957900225895d3d7af17ee256b07d025e8c8ee39fcea.json |
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"requisitionDescription": "<div><div><div><div><div><div><p style='margin:0in;font-size:16px;font-family:\"CG Times\",serif;' data-pasted=\"true\"><strong><span style='font-size:15px;font-family:\"Times New Roman\",serif;'>Job title:</span></strong><strong><span style='font-family:\"Calibri\",sans-serif;'> </span></strong><strong><span style='font-size:15px;font-family:\"Times New Roman\",serif;'>Guest Service Associate 3:00 PM - 11:00 PM </span></strong></p><p style='margin:0in;font-size:16px;font-family:\"CG Times\",serif;text-align:justify;'><strong><span style='font-size:15px;font-family:\"Times New Roman\",serif;'>Reports to:</span></strong><strong><em><span style='font-family:\"Calibri\",sans-serif;'> </span></em></strong><span style='font-size:15px;font-family:\"Times New Roman\",serif;'>Director of Rooms</span></p><p style='margin:0in;font-size:16px;font-family:\"CG Times\",serif;'><strong><span style='font-size:15px;font-family:\"Times New Roman\",serif;'>Classification: </span></strong><span style='font-size:15px;font-family:\"Times New Roman\",serif;'>Variable hour’s part time – health benefits after 1 year and 1456 hours worked.</span></p><p style='margin:0in;font-size:16px;font-family:\"CG Times\",serif;'><strong><span style='font-size:15px;font-family:\"Times New Roman\",serif;'>Pay Range: </span></strong><span style='font-family:\"Calibri\",sans-serif;'> </span><span style='font-size:15px;font-family:\"Times New Roman\",serif;'>$18.00 to $21.00 DOE</span></p><p style='margin:0in;font-size:16px;font-family:\"CG Times\",serif;'> </p><p style='margin:0in;font-size:16px;font-family:\"CG Times\",serif;text-align:justify;'><span style='font-size:15px;font-family:\"Times New Roman\",serif;'>Campbell’s Resort offers its employees a comprehensive benefits package including Aetna Medical, Delta Dental, VSP Vision, USAble Life & Disability, a match 401(K) program as well as vacation time and the accrual of sick leave hours.</span></p><p style='margin:0in;font-size:16px;font-family:\"CG Times\",serif;text-align:justify;'><strong><em><span style='font-family:\"Calibri\",sans-serif;'> </span></em></strong></p><p style='margin:0in;font-size:16px;font-family:\"CG Times\",serif;text-align:justify;'><strong><span style='font-size:15px;font-family:\"Calibri\",sans-serif;'>Summary:<em> </em></span></strong><span style='font-size:15px;font-family:\"Calibri\",sans-serif;'> </span><span style='font-size:15px;font-family:\"Times New Roman\",serif;'>The Front office is the communication hub of the resort; Guest Service Associates assume the duties of the front desk, reservations, and concierge and an ambassador and representative of Campbell’s Resort as the first and last impression on the guest.</span><span style='font-size:15px;font-family:\"Calibri\",sans-serif;'> </span></p><p style='margin:0in;font-size:16px;font-family:\"CG Times\",serif;text-align:justify;'><span style='font-size:15px;font-family:\"Calibri\",sans-serif;color:black;'> </span></p><p style='margin:0in;font-size:16px;font-family:\"CG Times\",serif;text-align:justify;'><span style='font-size:15px;font-family:\"Times New Roman\",serif;'>Responds to communications from guests, travel agents, and referral networks concerning reservations arriving by telephone, mail, email, or fax. Creates and maintains reservation records and promptly processes any cancellations and modifications.</span></p><p style='margin:0in;font-size:16px;font-family:\"CG Times\",serif;text-align:justify;'><span style='font-size:15px;font-family:\"Times New Roman\",serif;'> </span></p><p style='margin:0in;font-size:16px;font-family:\"CG Times\",serif;text-align:justify;'><span style='font-size:15px;font-family:\"Times New Roman\",serif;'>Must be sales minded. Presents options and alternatives to guests and helps in making choices. Knows the location, layout and types of available rooms, as well as the activities and amenities of the property. Acts as Concierge, being knowledgeable about Chelan. Performs cashiering tasks.</span></p><p style='margin:0in;font-size:16px;font-family:\"CG Times\",serif;text-align:justify;'><span style='font-size:15px;font-family:\"Times New Roman\",serif;'> </span></p><p style='margin:0in;font-size:16px;font-family:\"CG Times\",serif;text-align:justify;'><span style='font-size:15px;font-family:\"Times New Roman\",serif;'>Determines a guest's reservation status and identifies how long the guest will stay. Helps guest complete registration card and assigns room, accommodating special requests whenever possible. Verifies the guest's method of payment and follows established credit-checking procedures. Files guest and room information in the designated places. </span></p><p style='margin:0in;font-size:16px;font-family:\"CG Times\",serif;text-align:justify;'><span style='font-size:15px;font-family:\"Calibri\",sans-serif;color:black;'> </span></p><p style='margin:0in;font-size:16px;font-family:\"CG Times\",serif;text-align:justify;'><span style='font-size:15px;font-family:\"Times New Roman\",serif;'>Answers incoming calls and directs them to guest rooms through the telephone console or to hotel personnel or departments. Takes and distributes messages for guests, provides information on guest services, and answers inquiries about public or hotel events. Processes guest wake-up calls.</span></p><p style='margin:0in;font-size:16px;font-family:\"CG Times\",serif;text-align:justify;'><span style='font-family:\"Calibri\",sans-serif;'> </span></p><p style='margin:0in;font-size:16px;font-family:\"CG Times\",serif;text-align:justify;'><strong><span style='font-size:15px;font-family:\"Times New Roman\",serif;'>Minimum Requirements:</span></strong></p><p style='margin:0in;font-size:16px;font-family:\"CG Times\",serif;text-align:justify;'><span style='font-size:15px;font-family:\"Times New Roman\",serif;'>Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</span></p><div style='margin:0in;font-size:16px;font-family:\"CG Times\",serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;margin-left: 0in;\"><li style=\"margin:0in;font-size:16px;font-family: initial;\"><span style='font-family:\"Times New Roman\",serif;font-size:15px;'>Must possess and be able to maintain for entire shift a positive, upbeat personality with a passion for outstanding customer service.</span></li><li style=\"margin:0in;font-size:16px;font-family: initial;\"><span style='font-family:\"Times New Roman\",serif;font-size:15px;'>Must possess basic computer skills, i.e. Word & Excel. Willingness to learn to use computer systems is required. </span></li><li style=\"margin:0in;font-size:16px;font-family: initial;\"><span style='font-family:\"Times New Roman\",serif;font-size:15px;'>Excellent written and verbal English communication skills, both over the phone and in person.</span></li><li style=\"margin:0in;font-size:16px;font-family: initial;\"><span style='font-family:\"Times New Roman\",serif;font-size:15px;'>High school diploma or equivalent. </span></li><li style=\"margin:0in;font-size:16px;font-family: initial;\"><span style='font-family:\"Times New Roman\",serif;font-size:15px;'>Ability to learn quickly and work in fast paced position with constant guest & staff interaction. </span></li><li style=\"margin:0in;font-size:16px;font-family: initial;\"><span style='font-family:\"Times New Roman\",serif;font-size:15px;'>Must have the ability to multi-task, be detail-oriented, and be able to problem solve in order to effectively deal with internal and external customers. </span></li><li style=\"margin:0in;font-size:16px;font-family: initial;\"><span style='font-family:\"Times New Roman\",serif;font-size:15px;'>Ability to maintain composure under stress. </span></li><li style=\"margin:0in;font-size:16px;font-family: initial;\"><span style='font-family:\"Times New Roman\",serif;font-size:15px;'>Ability to take direction and contribute to a team atmosphere. </span></li><li style=\"margin:0in;font-size:16px;font-family: initial;\"><span style='font-family:\"Times New Roman\",serif;font-size:15px;'>Must be self-motivated and take initiative to keep busy.</span></li><li style=\"margin:0in;font-size:16px;font-family: initial;\"><span style='font-family:\"Times New Roman\",serif;font-size:15px;'>Ability to create and build rapport with internal and external customers. </span></li><li style=\"margin:0in;font-size:16px;font-family: initial;\"><span style='font-family:\"Times New Roman\",serif;font-size:15px;'>Excellent grooming and personal hygiene.</span></li><li style=\"margin:0in;font-size:16px;font-family: initial;\"><span style='font-family:\"Times New Roman\",serif;font-size:15px;'>Stand, sit or walk for extended periods of time (up to 8 hours)</span></li><li style=\"margin:0in;font-size:16px;font-family: initial;\"><span style='font-family:\"Times New Roman\",serif;font-size:15px;'>Continual bending</span></li><li style=\"margin:0in;font-size:16px;font-family: initial;\"><span style='font-family:\"Times New Roman\",serif;font-size:15px;'>Occasional reaching and stooping</span></li><li style=\"margin:0in;font-size:16px;font-family: initial;\"><span style='font-family:\"Times New Roman\",serif;font-size:15px;'>Occasional lifting, pushing and pulling up to 40 pounds, and carrying loads upstairs. </span></li><li style=\"margin:0in;font-size:16px;font-family: initial;\"><span style='font-family:\"Times New Roman\",serif;'>Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.</span></li></ul></div><p style='margin:0in;font-size:16px;font-family:\"CG Times\",serif;text-align:justify;'><strong><span style='font-size:15px;font-family:\"Calibri\",sans-serif;'> </span></strong></p><p style='margin:0in;font-size:16px;font-family:\"CG Times\",serif;text-align:justify;'><strong><span style='font-size:15px;font-family:\"Times New Roman\",serif;'>Essential Functions:</span></strong></p><div style='margin:0in;font-size:16px;font-family:\"CG Times\",serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;margin-left: 0in;\"><li style=\"margin:0in;font-size:16px;font-family: initial;\"><span style='font-family:\"Times New Roman\",serif;font-size:15px;'>Abides Campbell’s Handbook and Front Office Standards.</span></li><li style=\"margin:0in;font-size:16px;font-family: initial;\"><span style='font-family:\"Times New Roman\",serif;font-size:15px;'>Demonstrate and promote a strong commitment to provide over-the-top hospitality.</span></li><li style=\"margin:0in;font-size:16px;font-family: initial;\"><span style='font-family:\"Times New Roman\",serif;font-size:15px;'>Covers the Front Desk or phones for co-workers to cover breaks.</span></li><li style=\"margin:0in;font-size:16px;font-family: initial;\"><span style='font-family:\"Times New Roman\",serif;font-size:15px;'>Maintains a positive attitude toward guests and co-workers.</span></li><li style=\"margin:0in;font-size:16px;font-family: initial;\"><span style='font-family:\"Times New Roman\",serif;font-size:15px;'>Be a team player, showing enthusiasm while assisting others.</span></li><li style=\"margin:0in;font-size:16px;font-family: initial;\"><span style='font-family:\"Times New Roman\",serif;font-size:15px;'>Be aware of all front office procedures and assist with duties when necessary.</span></li><li style=\"margin:0in;font-size:16px;font-family: initial;\"><span style='font-family:\"Times New Roman\",serif;font-size:15px;'>Assists with team training as needed.</span></li><li style=\"margin:0in;font-size:16px;font-family: initial;\"><span style='font-family:\"Times New Roman\",serif;font-size:15px;'>Participate in department meetings when applicable.</span></li><li style=\"margin:0in;font-size:16px;font-family: initial;\"><span style='font-family:\"Times New Roman\",serif;font-size:15px;'>Participates in department policies and procedure sign offs.</span></li><li style=\"margin:0in;font-size:16px;font-family: initial;\"><span style='font-family:\"Times New Roman\",serif;font-size:15px;'>Reports unusual occurrences or requests to the Director, Assistant Manager or Supervisor right away.</span></li><li style=\"margin:0in;font-size:16px;font-family: initial;\"><span style='font-family:\"Times New Roman\",serif;font-size:15px;'>Clocks in at the beginning of shift on time and ready to go.</span></li><li style=\"margin:0in;font-size:16px;font-family: initial;\"><span style='font-family:\"Times New Roman\",serif;font-size:15px;'>Clocks out at the end of shift.</span></li><li style=\"margin:0in;font-size:16px;font-family: initial;\"><span style='font-family:\"Times New Roman\",serif;font-size:15px;'>Makes coffee for the lobby when applicable and keeps the water container full.</span></li><li style=\"margin:0in;font-size:16px;font-family: initial;\"><span style='font-family:\"Times New Roman\",serif;font-size:15px;'>Answers all incoming calls in a timely manner with a smile, both eager and willing to assist.</span></li><li style=\"margin:0in;font-size:16px;font-family: initial;\"><span style='font-family:\"Times New Roman\",serif;font-size:15px;'>Directs calls to guest rooms, staff or departments through the phone system.</span></li><li style=\"margin:0in;font-size:16px;font-family: initial;\"><span style='font-family:\"Times New Roman\",serif;font-size:15px;'>Receives guest messages and then delivers message(s) to the guest.</span></li><li style=\"margin:0in;font-size:16px;font-family: initial;\"><span style='font-family:\"Times New Roman\",serif;font-size:15px;'>Sets wake-up call.</span></li><li style=\"margin:0in;font-size:16px;font-family: initial;\"><span style='font-family:\"Times New Roman\",serif;font-size:15px;'>Prepares and/or coordinates daily deliveries.</span></li><li style=\"margin:0in;font-size:16px;font-family: initial;\"><span style='font-family:\"Times New Roman\",serif;font-size:15px;'>Utilizes PurpleCloud and/or radio communication with housekeeping and maintenance when necessary and logs every call.</span></li><li style=\"margin:0in;font-size:16px;font-family: initial;\"><span style='font-family:\"Times New Roman\",serif;font-size:15px;'>Checks current status beginning, throughout, and at the end of shift.</span></li><li style=\"margin:0in;font-size:16px;font-family: initial;\"><span style='font-family:\"Times New Roman\",serif;font-size:15px;'>Updates whiteboard throughout day to keep daily status current.</span></li><li style=\"margin:0in;font-size:16px;font-family: initial;\"><span style='font-family:\"Times New Roman\",serif;font-size:15px;'>Sell the value of all property outlets to inquiries (via telephone or in-person) striving to convert them into reservations and occupied rooms.</span></li><li style=\"margin:0in;font-size:16px;font-family: initial;\"><span style='font-family:\"Times New Roman\",serif;font-size:15px;'>Process reservations by telephone, mail, email, or fax efficiently and accurately to ensure the highest guest satisfaction.</span></li><li style=\"margin:0in;font-size:16px;font-family: initial;\"><span style='font-family:\"Times New Roman\",serif;font-size:15px;'>Knows the selling status, rates, and benefits of all packages.</span></li><li style=\"margin:0in;font-size:16px;font-family: initial;\"><span style='font-family:\"Times New Roman\",serif;font-size:15px;'>Knows the cancellation and advance deposit policies of the hotel and how to guarantee each reservation. </span></li><li style=\"margin:0in;font-size:16px;font-family: initial;\"><span style='font-family:\"Times New Roman\",serif;font-size:15px;'>Creates and maintains accurate reservations in Maestro – new reservations, changes and inquiries.</span></li><li style=\"margin:0in;font-size:16px;font-family: initial;\"><span style='font-family:\"Times New Roman\",serif;font-size:15px;'>Communicates same-day reservation information, cancellations and modifications and promptly relays information to the Housekeeping Team.</span></li><li style=\"margin:0in;font-size:16px;font-family: initial;\"><span style='font-family:\"Times New Roman\",serif;font-size:15px;'>Organizes group arrivals requiring premade key packets.</span></li><li style=\"margin:0in;font-size:16px;font-family: initial;\"><span style='font-family:\"Times New Roman\",serif;font-size:15px;'>Assist guests with check-in processes.</span></li><li style=\"margin:0in;font-size:16px;font-family: initial;\"><span style='font-family:\"Times New Roman\",serif;font-size:15px;'>Assist guests with check-out processes.</span></li><li style=\"margin:0in;font-size:16px;font-family: initial;\"><span style='font-family:\"Times New Roman\",serif;font-size:15px;'>Assists guests using Kiosk.</span></li><li style=\"margin:0in;font-size:16px;font-family: initial;\"><span style='font-family:\"Times New Roman\",serif;font-size:15px;'>Handles daily email correspondence. Responds to inquiries and makes reservations as needed. </span></li><li style=\"margin:0in;font-size:16px;font-family: initial;\"><span style='font-family:\"Times New Roman\",serif;font-size:15px;'>Makes arrangements for guests when requested.</span></li><li style=\"margin:0in;font-size:16px;font-family: initial;\"><span style='font-family:\"Times New Roman\",serif;font-size:15px;'>Sets and checks trace messages to follow up on guest reservations and requests.</span></li><li style=\"margin:0in;font-size:16px;font-family: initial;\"><span style='font-family:\"Times New Roman\",serif;font-size:15px;'>Coordinates guest requests, informing guests of hotel services, features, and room amenities. </span></li><li style=\"margin:0in;font-size:16px;font-family: initial;\"><span style='font-family:\"Times New Roman\",serif;font-size:15px;'>Completes all routine daily check list duties including, but is not limited to, cash balancing, filing, generating computer reports and light housekeeping duties. </span></li><li style=\"margin:0in;font-size:16px;font-family: initial;\"><span style='font-family:\"Times New Roman\",serif;font-size:15px;'>Alerts appropriate departments concerning guest issues and needs.</span></li><li style=\"margin:0in;font-size:16px;font-family: initial;\"><span style='font-family:\"Times New Roman\",serif;font-size:15px;'>Be knowledgeable about the properties, services and history, and the Lake Chelan area.</span></li><li style=\"margin:0in;font-size:16px;font-family: initial;\"><span style='font-family:\"Times New Roman\",serif;font-size:15px;'>Keeps an accurate record of payment transactions—balancing cash, check, credit card and other payment types at the end of every shift and performs personal end-of-shift audit.</span></li><li style=\"margin:0in;font-size:16px;font-family: initial;\"><span style='font-family:\"Times New Roman\",serif;font-size:15px;'>Responsible for thorough understanding and effective performance of Maestro (PMS). </span></li><li style=\"margin:0in;font-size:16px;font-family: initial;\"><span style='font-family:\"Times New Roman\",serif;font-size:15px;'>Be involved in cross training with other departments so that assistance can be given as needed.</span></li><li style=\"margin:0in;font-size:16px;font-family: initial;\"><span style='font-family:\"Times New Roman\",serif;font-size:15px;'>Maintains a clean and organized workstation to present a professional appearance. </span></li><li style=\"margin:0in;font-size:16px;font-family: initial;\"><span style='font-family:\"Times New Roman\",serif;font-size:15px;'>Assumes security duties as needed to ensure guest and employee safety.</span></li><li style=\"margin:0in;font-size:16px;font-family: initial;\"><span style='font-family:\"Times New Roman\",serif;font-size:15px;'>Suggests improvements to management to improve the quality of guest service.</span></li><li style=\"margin:0in;font-size:16px;font-family: initial;\"><span style='font-family:\"Times New Roman\",serif;font-size:15px;'>Work closely with the housekeeping department on check outs, moves, “here and waiting’s”, etc. </span></li><li style=\"margin:0in;font-size:16px;font-family: initial;\"><span style='font-family:\"Times New Roman\",serif;font-size:15px;'>Ensure that “here and waiting” rooms are handled in a timely manner. </span></li><li style=\"margin:0in;font-size:16px;font-family: initial;\"><span style='font-family:\"Times New Roman\",serif;font-size:15px;'>Keep lobby tidy and stocked. </span></li><li style=\"margin:0in;font-size:16px;font-family: initial;\"><span style='font-family:\"Times New Roman\",serif;font-size:15px;'>Greet guests in a timely manner with a smile, both eager and willing to assist. </span></li><li style=\"margin:0in;font-size:16px;font-family: initial;\"><span style='font-family:\"Times New Roman\",serif;font-size:15px;'>Informs guests of upcoming specials.</span></li><li style=\"margin:0in;font-size:16px;font-family: initial;\"><span style='font-family:\"Times New Roman\",serif;font-size:15px;'>Have the ability to take over Guest Service Supervisor position when not on duty.</span></li><li style=\"margin:0in;font-size:16px;font-family: initial;\"><span style='font-family:\"Times New Roman\",serif;font-size:15px;'>Empowered to take care of guests’ needs during any situation.</span></li><li style=\"margin:0in;font-size:16px;font-family: initial;\"><span style='font-family:\"Times New Roman\",serif;font-size:15px;'>Develop relationships with clients, return guests, and group contacts to provide maximum personalized guest service.</span></li><li style=\"margin:0in;font-size:16px;font-family: initial;\"><span style='font-family:\"Times New Roman\",serif;font-size:15px;'>Works both locations; Campbell’s Resort and Midtowner Motel.</span></li><li style=\"margin:0in;font-size:16px;font-family: initial;\"><span style='font-family:\"Times New Roman\",serif;font-size:15px;'>Responsible for selling and accepting Campbell’s Gift Cards.</span></li><li style=\"margin:0in;font-size:16px;font-family: initial;\"><span style='font-family:\"Times New Roman\",serif;font-size:15px;'>Responsible for guest and employee security.</span></li><li style=\"margin:0in;font-size:16px;font-family: initial;\"><span style='font-family:\"Times New Roman\",serif;font-size:15px;'>Continually training in Maestro, on property policies, etc.</span></li><li style=\"margin:0in;font-size:16px;font-family: initial;\"><span style='font-family:\"Times New Roman\",serif;font-size:15px;'>Knows safety and emergency procedures and takes charge in emergency situations.</span></li><li style=\"margin:0in;font-size:16px;font-family: initial;\"><span style='font-family:\"Times New Roman\",serif;font-size:15px;'>Be confident and remain calm during emergencies. </span></li><li style=\"margin:0in;font-size:16px;font-family: initial;\"><span style='font-family:\"Times New Roman\",serif;font-size:15px;'>Monitors fire alarm system in Front Office.</span></li><li style=\"margin:0in;font-size:16px;font-family: initial;\"><span style='font-family:\"Times New Roman\",serif;font-size:15px;'>Be aware of your surroundings; acknowledge and address safety concerns immediately as a safety ambassador for the Company.</span></li><li style=\"margin:0in;font-size:16px;font-family: initial;\"><span style='font-family:\"Times New Roman\",serif;font-size:15px;'>Assists guests and or employees with injury/accident procedures while following guest and employee confidentiality procedures and by following all Washington state privacy laws including HIPAA.</span></li><li style=\"margin:0in;font-size:16px;font-family: initial;\"><span style='font-family:\"Times New Roman\",serif;font-size:15px;'>Keeps Redbook Communication up to date.</span></li><li style=\"margin:0in;font-size:16px;font-family: initial;\"><span style='font-family:\"Times New Roman\",serif;font-size:15px;'>Reads and responds to individual work emails.</span></li><li style=\"margin:0in;font-size:16px;font-family: initial;\"><span style='font-family:\"Times New Roman\",serif;font-size:15px;'>Helps translate when applicable.</span></li><li style=\"margin:0in;font-size:16px;font-family: initial;\"><span style='font-family:\"Times New Roman\",serif;font-size:15px;'>In the course of your employment, you may be exposed to confidential information relating to guests, employees, pay, disciplinary actions, record, corporate strategic planning, and financial information. Such information should not be disclosed or discussed with anyone besides your director or HR.</span></li><li style=\"margin:0in;font-size:16px;font-family: initial;\"><span style='font-family:\"Times New Roman\",serif;font-size:15px;'>During slow times, keeps busy working off the “slow time” check list.</span></li></ul></div><p style='margin:0in;font-size:16px;font-family:\"CG Times\",serif;text-align:justify;'><span style='font-size:15px;font-family:\"Calibri\",sans-serif;'> </span></p><p style='margin:0in;font-size:16px;font-family:\"CG Times\",serif;'><strong><span style='font-size:15px;font-family:\"Times New Roman\",serif;'>Position Type and Expected Hours of Work:<br></span></strong><span style='font-size:15px;font-family:\"Times New Roman\",serif;'>This is a variable-hour position, expected work hours are based on seasonal volume, business demand, and hours of operation. Weekends and holidays are also necessary. Must be flexible and willing to adapt schedule to meet business demands.</span></p><p style='margin:0in;font-size:16px;font-family:\"CG Times\",serif;margin-left:.25in;'><span style='font-size:15px;font-family:\"Times New Roman\",serif;'> </span></p><p style='margin:0in;font-size:16px;font-family:\"CG Times\",serif;'><strong><span style='font-size:15px;font-family:\"Times New Roman\",serif;'>Other Duties:<br> </span></strong><span style='font-size:15px;font-family:\"Times New Roman\",serif;'>Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for their job. Duties, responsibilities, and activities may change at any time with or without notice.</span></p><p style='margin:0in;font-size:16px;font-family:\"CG Times\",serif;'><span style='font-size:15px;font-family:\"Times New Roman\",serif;'> </span></p><p style='margin:0in;font-size:16px;font-family:\"CG Times\",serif;'><strong><span style='font-size:15px;font-family:\"Times New Roman\",serif;'>Guest Service Mission:</span></strong></p><p style='margin:0in;font-size:16px;font-family:\"CG Times\",serif;'><span style='font-size:15px;font-family:\"Times New Roman\",serif;'>Provide genuine hospitality to ensure every guest feels like part of the Campbell’s Family.</span></p><p style='margin:0in;font-size:16px;font-family:\"CG Times\",serif;'><span style='font-size:15px;font-family:\"Times New Roman\",serif;'> </span></p><p style='margin:0in;font-size:16px;font-family:\"CG Times\",serif;'><strong><span style='font-size:15px;font-family:\"Times New Roman\",serif;'>Guest Service Vision:</span></strong></p><p style='margin:0in;font-size:16px;font-family:\"CG Times\",serif;'><span style='font-size:15px;font-family:\"Times New Roman\",serif;'>To be empowered to own every guest experience, working at a Mastery level, and inspiring connections in each interaction.</span></p><p style='margin:0in;font-size:16px;font-family:\"CG Times\",serif;'><span style='font-size:15px;font-family:\"Times New Roman\",serif;'> </span></p><p style='margin:0in;font-size:16px;font-family:\"CG Times\",serif;'><strong><span style='font-size:15px;font-family:\"Times New Roman\",serif;'>Guest Service Core Values:</span></strong></p><p style='margin:0in;font-size:16px;font-family:\"CG Times\",serif;'><strong><span style='font-size:15px;font-family:\"Times New Roman\",serif;'>Empowerment:</span></strong><span style='font-size:15px;font-family:\"Times New Roman\",serif;'> Owning every guest interaction with passion and pride.</span></p><p style='margin:0in;font-size:16px;font-family:\"CG Times\",serif;'><strong><span style='font-size:15px;font-family:\"Times New Roman\",serif;'>Communication:</span></strong><span style='font-size:15px;font-family:\"Times New Roman\",serif;'> Build open, honest relationships through daily meetings, consistent feedback, and common goals.</span></p><p style='margin:0in;font-size:16px;font-family:\"CG Times\",serif;'><strong><span style='font-size:15px;font-family:\"Times New Roman\",serif;'>Mastery:</span></strong><span style='font-size:15px;font-family:\"Times New Roman\",serif;'> A challenging and rewarding environment that fosters learning and develops confidence.</span></p><p style='margin:0in;font-size:16px;font-family:\"CG Times\",serif;'><strong><span style='font-size:15px;font-family:\"Times New Roman\",serif;'>Genuine Service:</span></strong><span style='font-size:15px;font-family:\"Times New Roman\",serif;'> Putting our guests’ needs first, highest standards of excellence, leading by example with a positive attitude.</span></p><p style='margin:0in;font-size:16px;font-family:\"CG Times\",serif;'><strong><span style='font-size:15px;font-family:\"Times New Roman\",serif;'>Connection:</span></strong><span style='font-size:15px;font-family:\"Times New Roman\",serif;'> Getting to know our guests, developing relationships internally and externally. </span></p><p style='margin:0in;font-size:16px;font-family:\"CG Times\",serif;'><strong><span style='font-size:15px;font-family:\"Times New Roman\",serif;'>Teamwork:</span></strong><span style='font-size:15px;font-family:\"Times New Roman\",serif;'> Leveraging individual strengths and overcoming differences, cultivating trust and respect, relying on each other for our mutual success.</span></p></div></div></div></div></div></div>\n",
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