Office/Reservations Staff (English)

{
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  "source_hash": "b6b7be5823b2658f1743b6cc94f7893184052a9d7aae9d1abd1cb70e6893a5ca",
  "last_changed_at": "2026-06-06T10:27:48.959Z",
  "active_status": "active"
}

{
  "language": "en",
  "location": {
    "raw": "Hakuba, Nagano, 399-9301, Japan",
    "city": "Hakuba",
    "region": "Nagano",
    "country": null,
    "is_remote": false,
    "confidence": 0.8
  },
  "salary_max": null,
  "salary_min": null,
  "inferred_at": "2026-06-06T10:27:48.855Z",
  "launch_scope": {
    "reason": "bamboohr_production_catalog",
    "included": true,
    "location": {
      "raw": "Hakuba, Nagano, 399-9301, Japan",
      "city": "Hakuba",
      "region": "Nagano",
      "country": null,
      "is_remote": false,
      "confidence": 0.8
    },
    "countries": []
  },
  "remote_policy": null,
  "salary_period": null,
  "workplace_type": null,
  "salary_currency": null
}

{}

{
  "list_job": {
    "id": "21",
    "isRemote": null,
    "location": {
      "city": "Hakuba",
      "state": "Nagano"
    },
    "atsLocation": {
      "city": null,
      "state": null,
      "country": null,
      "province": null
    },
    "departmentId": "18427",
    "locationType": "0",
    "jobOpeningName": "Office/Reservations Staff (English)",
    "departmentLabel": "Evergreen International Ski School",
    "employmentStatusLabel": "Seasonal"
  },
  "detail_errors": [],
  "detail_job_opening": {
    "location": {
      "city": "Hakuba",
      "state": "Nagano",
      "postalCode": "399-9301",
      "addressCountry": "Japan"
    },
    "datePosted": "2024-04-09",
    "atsLocation": {
      "city": null,
      "state": null,
      "country": null,
      "countryId": null
    },
    "description": "<p><span style=\"font-size: 15px\"><strong>POSITION SUMMARY:</strong></span></p>\n<p><br></p>\n<p><span style=\"font-size: 15px\">Providing an exceptionally high level of customer service to all guests via face to face reception desk, phone and email queries. Retailing lessons/tours and creating reservations while working in either a fast paced, busy, team environment or independently and autonomously in a solo environment.</span></p>\n<p><br></p>\n<p> <span style=\"font-size: 15px\"><strong>POSITION DUTIES &amp; RESPONSIBILITIES:</strong></span></p>\n<p><br></p>\n<ul>\n<li><span style=\"font-size: 15px\">Provide an exceptionally high level of customer service to all guests via face to face, written and phone communication. </span></li>\n<li><span style=\"font-size: 15px\">Retailing lessons/tours and creating reservations for tours</span></li>\n<li><span style=\"font-size: 15px\">Responding to all guest enquiries and queries in a timely and friendly manner including email, phone and face to face</span></li>\n<li><span style=\"font-size: 15px\">Monitoring the reception desk and greeting guests with a smile</span></li>\n<li><span style=\"font-size: 15px\">Opening and closing duties of the office</span></li>\n<li><span style=\"font-size: 15px\">Cash handling and credit card payments</span></li>\n<li><span style=\"font-size: 15px\">Maintaining a clean and safe reception environment through daily cleaning and maintenance</span></li>\n<li><span style=\"font-size: 15px\">The ability and flexibility to work both autonomously at solo desk locations and at our fast-paced team desk locations</span></li>\n<li><span style=\"font-size: 15px\">Providing information to guests about Evergreen products/services, transport, the Hakuba area and the mountains</span></li>\n<li><span style=\"font-size: 15px\">The Guest Services Attendant is responsible for the first interaction a customer has with Evergreen, whether it be a phone call, email or face to face interaction. It is imperative that we make a great first impression and portray ourselves as warm, friendly and well-informed about our company, products and services</span></li>\n<li><span style=\"font-size: 15px\">Making and completing lesson/tour bookings via all avenues of customer contact</span><br></li>\n<li><span style=\"font-size: 15px\">Notifying management if there are any risks to safety/hazards </span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 15px\"><strong>ADDITIONAL DUTIES:</strong></span></p>\n<p><br></p>\n<p><span style=\"font-size: 15px\">Due to the many variables that affect business operations, occasionally, employees may be asked to perform other duties or assist in efforts outside their primary area of responsibility, when deemed necessary. This may include performing in any subordinate position</span></p>\n<p><br></p>\n<p><span style=\"font-size: 15px\"><strong>GENERAL DUTIES:</strong></span></p>\n<p><br></p>\n<p><span style=\"font-size: 15px\"><strong>Daily:</strong></span></p>\n<p><br></p>\n<ul>\n<li><span style=\"color: black; font-size: 15px\">Ensure tasks and duties are performed in compliance with accepted work-safe practices, procedures, and legislated health and safety standards of Japan. </span></li>\n<li><span style=\"color: black; font-size: 15px\">Be proficient in base communication and safety response protocols / procedures</span></li>\n<li><span style=\"color: black; font-size: 15px\">Report any injuries or hazards to management team </span></li>\n<li><span style=\"color: black; font-size: 15px\">Attend morning meetings or announcements as directed by Guest Services Manager or Guest Services Supervisor</span></li>\n<li><span style=\"color: black; font-size: 15px\">Set up desk and Reception Area for the day ahead</span></li>\n<li><span style=\"color: black; font-size: 15px\">Monitor bookings for any cancellations </span></li>\n<li><span style=\"color: black; font-size: 15px\">Retail ski and snowboard lessons </span></li>\n<li><span style=\"color: black; font-size: 15px\">Work to expedite guest arrival and departure experience</span></li>\n<li><span style=\"font-size: 15px\">Maintain and update Roomboss bookings</span></li>\n<li><span style=\"color: black; font-size: 15px\">Assist in maintaining a clean and efficient work area</span></li>\n<li><span style=\"color: black; font-size: 15px\">Assist in performing bathroom checks as per roster  </span></li>\n<li><span style=\"font-size: 15px\">Present a tidy and groomed appearance at all times </span></li>\n<li><span style=\"font-size: 15px\">Assist guests with all queries via face to face, phone and email interactions</span></li>\n<li><span style=\"font-size: 15px\">Provide guests with information regarding the mountain and town </span></li>\n<li><span style=\"font-size: 15px\">Consider complaint escalation procedure if working with an unsatisfied guest</span></li>\n<li><span style=\"font-size: 15px\">Complete end of day cash reconciliation</span></li>\n<li><span style=\"font-size: 15px\">Complete end of day closing duties including pack down and reset for the following day</span></li>\n<li><span style=\"font-size: 15px\">Identify any knowledge gaps and approach Guest Services Supervisor or Guest Services Manager for training if needed </span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 15px\"><strong>Weekly:</strong> </span></p>\n<p><br></p>\n<ul>\n<li><span style=\"color: black; font-size: 15px\">Ensure all paperwork is complete and correctly archived</span></li>\n<li><span style=\"font-size: 15px\">Assist in maintaining a well-stocked, clean and tidy office area</span></li>\n<li><span style=\"color: black; font-size: 15px\">Participate in staff meetings as directed by Guest Services Supervisor or Guest Services Manager</span></li>\n</ul>\n<p><br></p>\n<p> <span style=\"font-size: 15px\"><strong>Monthly:</strong></span></p>\n<p><br></p>\n<ul>\n<li><span style=\"font-size: 15px\"> Participate in training, professional development and performance management</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 15px\"><strong>Seasonal:</strong></span></p>\n<p><br></p>\n<ul>\n<li><span style=\"font-size: 15px\">Participate in season induction training and staff development</span></li>\n<li><span style=\"color: black; font-size: 15px\">Participate in mid-season performance reviews for staff</span></li>\n<li><span style=\"color: black; font-size: 15px\">Assist in end of season ‘summarization’ of the office and pack down</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 15px\">Work to update necessary office manuals, Occupational Health &amp; Safety information, and distribution/ trainings</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"color: #000000; font-family: 'Source Sans Pro', sans-serif; font-size: 14px\"><em><span style=\"font-family: inherit\">Confidentiality &amp; Diversity</span> <br>Applications at Evergreen Outdoor Center are treated with strict confidentiality. We use  professional HR-Software which only grants access to your applications to HR, the Recruiting Manager and the interviewers.</em><span style=\"color: #404040; font-family: Lato, sans-serif; font-size: 15px\"> <br></span><em>It is our commitment that every qualified person will be evaluated according to skills regardless of age, gender identity, ethnicity, sexual orientation, disability status, or religion.</em><span style=\"font-family: Lato, sans-serif\"> </span></span></p>",
    "compensation": null,
    "departmentId": "18427",
    "locationType": "0",
    "seekPromoted": false,
    "jobCategoryId": null,
    "jobOpeningName": "Office/Reservations Staff (English)",
    "departmentLabel": "Evergreen International Ski School",
    "jobOpeningStatus": "Open",
    "minimumExperience": "Experienced",
    "jobOpeningShareUrl": "https://evergreenoutdoorcenter.bamboohr.com/careers/21",
    "employmentStatusLabel": "Seasonal"
  }
}