Customer Service Representative I

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    "description": "<p><span style=\"display:block; font-size:16px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Our <strong>Customer Service Representatives </strong>play a vital role in the Bank&rsquo;s success by assisting customers with their banking needs by detecting customer cues, resolving issues, and delivering timely and accurate customer service. Our Customer Service Representatives maintain knowledge of our products and services to ensure our customer&rsquo;s needs are met. If you thrive in a collaborative environment and enjoy helping others, we&rsquo;d love to hear from you! </span></span></p>\n\n<p><span style=\"display:block; font-size:16px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">This is a Full-Time position. Usual days and hours are Monday through Friday, 9:00am to 5:30pm. <strong>Hours vary depending on business needs. </strong></span></span></p>\n\n<p><span style=\"display:block; font-size:16px\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><strong><span style=\"color:#00587c\">What you&rsquo;ll need to be our Customer Service Representative: </span></strong></span></span></p>\n\n<ul>\n\t<li><span style=\"display:block; font-size:16px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">High School Diploma or GED.</span></span></li>\n\t<li><span style=\"display:block; font-size:16px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Six-plus months of banking experience. </span></span></li>\n\t<li><span style=\"display:block; font-size:16px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Proficient use of a personal computer. </span></span></li>\n\t<li><span style=\"display:block; font-size:16px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Ability to type a net thirty words per minute. </span></span></li>\n\t<li><span style=\"display:block; font-size:16px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Analytical and critical thinking skills. </span></span></li>\n\t<li><span style=\"display:block; font-size:16px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Excellent interpersonal, verbal, and written communication skills. </span></span></li>\n</ul>\n\n<p><span style=\"display:block; font-size:16px\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><strong><span style=\"color:#00587c\">Why you&rsquo;ll enjoy working at Mabrey:</span></strong></span></span></p>\n\n<ul>\n\t<li><span style=\"display:block; font-size:16px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Commitment to community investment and engagement. </span></span></li>\n\t<li><span style=\"display:block; font-size:16px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Family owned and locally operated.</span></span></li>\n\t<li><span style=\"display:block; font-size:16px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Dedication to team member learning and development.</span></span></li>\n\t<li><span style=\"display:block; font-size:16px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Visible leadership with a commitment to service.</span></span></li>\n</ul>\n\n<p><span style=\"display:block; font-size:16px\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><strong><span style=\"color:#00587c\">What you&rsquo;ll do as a Customer Service Representative: </span></strong></span></span></p>\n\n<ul>\n\t<li><span style=\"display:block; font-size:16px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Adhere to Mabrey&rsquo;s <em>EXCEED </em>Customer Service Standards. </span></span></li>\n\t<li><span style=\"display:block; font-size:16px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Remain proficient in the bank&rsquo;s various product and service offerings.</span></span></li>\n\t<li><span style=\"display:block; font-size:16px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Fulfill various Customer Service duties related to CIF maintenance, check ordering, Online Banking, and Mobile Banking. </span></span></li>\n\t<li><span style=\"display:block; font-size:16px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Assist customers with debit card-related needs such as ordering a new card or closing an existing card; troubleshooting and resolving various issues; and submitting travel and fraud watch notifications. </span></span></li>\n\t<li><span style=\"display:block; font-size:16px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Uphold courteous and professional communications with teammates and customers.</span></span></li>\n</ul>\n\n<p><span style=\"display:block; font-size:16px\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><strong><span style=\"color:#00587c\">Who We Are:</span></strong></span></span></p>\n\n<p><span style=\"display:block; font-size:16px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Mabrey Bank is dedicated to providing the personalized service of a family-owned bank, while delivering financial offerings and technologies of larger, national institutions. With a legacy spanning four generations, the Mabrey family has played a pivotal role in providing consistent leadership to both the organization and communities served. </span></span></p>\n\n<p><span style=\"display:block; font-size:16px\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><strong><span style=\"color:#00587c\">Mabrey Bank is an equal opportunity employer. We are continuously committed to providing equal employment to all qualified applicants. Teammates and applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. </span></strong></span></span></p>\n",
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