Customer Service Advisor

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  "last_changed_at": "2026-06-09T10:23:36.841Z",
  "active_status": "active"
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{
  "language": "en",
  "location": {
    "raw": "Appleton Thorn, Warrington, WA4 4TQ, United Kingdom",
    "city": "Appleton Thorn",
    "region": "Warrington",
    "country": null,
    "is_remote": false,
    "confidence": 0.8
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  "salary_max": null,
  "salary_min": null,
  "inferred_at": "2026-06-18T08:49:53.685Z",
  "launch_scope": {
    "reason": "bamboohr_production_catalog",
    "included": true,
    "location": {
      "raw": "Appleton Thorn, Warrington, WA4 4TQ, United Kingdom",
      "city": "Appleton Thorn",
      "region": "Warrington",
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    "countries": []
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  "remote_policy": "hybrid",
  "salary_period": null,
  "workplace_type": "hybrid",
  "salary_currency": null
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{}

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  "list_job": {
    "id": "103",
    "isRemote": null,
    "location": {
      "city": "Appleton Thorn",
      "state": "Warrington"
    },
    "atsLocation": {
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      "state": null,
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    "departmentId": null,
    "locationType": "2",
    "jobOpeningName": "Customer Service Advisor",
    "departmentLabel": null,
    "employmentStatusLabel": "Permanent"
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  "detail_job_opening": {
    "location": {
      "city": "Appleton Thorn",
      "state": "Warrington",
      "postalCode": "WA4 4TQ",
      "addressCountry": "United Kingdom"
    },
    "datePosted": "2026-06-08",
    "atsLocation": {
      "city": null,
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      "countryId": null
    },
    "description": "<p><span style=\"font-weight: bold\">100% is The global retail agency. We are on a mission to build a better world of retail experiences together.</span> </p>\n<p>We partner with global brands to activate retail experience campaigns that engage shoppers and increase sales. Our modular solutions can be deployed standalone or end to end; coordinating everything from design &amp; production, installation of new fixtures, updates for new product launches, maintenance programs to keep displays running, and recovery at the end of their life. </p>\n<p><br></p>\n<p>In everything we do, we are committed to a collective responsibility for making positive impact to our planet and society, so that together we make the world a better place for future generations. </p>\n<p><br></p>\n<p><span style=\"font-weight: bold\">What we can offer you:</span><br></p>\n<ul>\n<li>Attractive starting salary </li>\n<li>Hybrid working with a minimum of three days per week on site </li>\n<li>Minimum 25 holidays per annum increasing with length of service (plus bank holidays)  </li>\n</ul>\n<ul>\n<li>Medicash Proactive Health Cash Plan (following successful probation)  </li>\n</ul>\n<ul>\n<li>Paid hour for lunch  </li>\n</ul>\n<ul>\n<li>Enhanced Family Friendly Policies  </li>\n</ul>\n<ul>\n<li>Social &amp; Charity events </li>\n</ul>\n<ul>\n<li>Pension Salary Exchange Scheme </li>\n<li>Death in Service Cover 3 x Annual Salary </li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\">Who are we looking for?</span></p>\n<p>As Customer Service Advisor you will work as part of a team with responsibility for delivery of best-in-class retail experiences. You will contribute to the service lifecycle to deliver excellent levels of service, provide a seamless customer experience, achieve commercial success and make a positive impact on the environment.<br></p>\n<p><br></p>\n<p><span style=\"font-weight: bold\">What you’ll do:</span></p>\n<ul>\n<li><span style=\"font-size: 12pt\">Receive and triage all inbound calls and emails to ensure tickets are processed within agreed SLAs<br></span></li>\n<li><span style=\"font-size: 12pt\">Schedule tickets and field engineer diaries to attend to allocated tickets </span></li>\n<li><span style=\"font-size: 12pt\">Raise supplier purchase orders and maintain cost trackers and reporting sheets</span></li>\n<li><span style=\"font-size: 12pt\">Coordinate transport logistics with clients, partners, and subcontractors</span></li>\n<li><span style=\"font-size: 12pt\">Oversee inventory processes, including receipt, dispatch, and returns</span></li>\n<li><span style=\"font-size: 12pt\">Maintain accurate records across multiple systems (e.g. Jitbit, Team Haven, PHQ, Clarity, Mintsoft, Verisae)</span></li>\n<li><span style=\"font-size: 12pt\">Assist with quality control by reviewing work against service agreements and raising follow-on actions</span></li>\n<li><span style=\"font-size: 12pt\">Monitor and communicate service status, milestones, risks, and issues</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\">What you’ll need:</span></p>\n<ul>\n<li>Excellent communication skills (written and verbal)</li>\n<li>Strong attention to detail</li>\n<li>Excellent IT skills with knowledge of Microsoft Office, Word, Excel etc.</li>\n<li>Ability to work calmly and efficiently under pressure</li>\n<li>Experience working in an administrative role preferable</li>\n<li>GCSEs grade 4 and above in Math's and English</li>\n<li>Knowledge and understanding of retail installations project management</li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\">Equal Opportunities:</span></p>\n<p>We are committed to creating an inclusive and diverse workplace. We welcome applications from all backgrounds and experiences and are proud to be an equal opportunities employer.</p>\n<p><br></p>\n<p>We ensure fair treatment for all applicants and all recruitment decisions are based solely on skills, experience and potential.</p>",
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    "locationType": "2",
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    "jobCategoryId": null,
    "jobOpeningName": "Customer Service Advisor",
    "departmentLabel": "",
    "jobOpeningStatus": "Open",
    "minimumExperience": null,
    "jobOpeningShareUrl": "https://100percentgroup.bamboohr.com/careers/103",
    "employmentStatusLabel": "Permanent"
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}