Store Keyholder- Port Arthur

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    "requisitionDescription": "<p><br></p><table border=\"1\" cellspacing=\"0\" cellpadding=\"0\" align=\"left\" width=\"102%\" style=\"margin-left:6.75pt;\" data-pasted=\"true\"><tbody><tr><td valign=\"top\" style=\"width: 19.1919%;\"><strong data-pasted=\"true\">Job Description</strong><br></td><td valign=\"top\" style=\"width: 80.8081%;\"><p>The Keyholder supports store leadership in overseeing daily store operations and ensuring an exceptional customer experience in a fast-paced specialty grocery retail environment. This role serves as a trusted operational leader responsible for opening and closing procedures, cash handling oversight, customer service support, and maintaining operational standards in the absence of store/district leadership. The Keyholder assists with team support, operational execution, merchandising, and compliance with company and WIC program standards while helping drive a clean, organized, and customer-focused store environment.</p></td></tr><tr><td valign=\"top\" style=\"width: 19.1919%;\"><p style=\"margin-left:0in;\"><strong>Principal Responsibilities</strong></p><p style=\"margin-left:0in;\"><strong>&nbsp;</strong></p></td><td valign=\"top\" style=\"width: 80.8081%;\"><ul style=\"margin-left: -0.25in;\"><li>Performs opening and closing procedures in accordance with company operational and cash handling standards.</li><li>Provides leadership support to Store Associates during assigned shifts and serves as the acting leader in the absence of store/district leadership.</li><li>Delivers exceptional customer service and assists in resolving customer concerns or escalated issues professionally and promptly.</li><li>Supports daily store operations including cashiering, stocking, merchandising, and operational execution.</li><li>Ensures compliance with company policies, WIC program standards, food safety procedures, and operational guidelines.</li><li>Assists with cash handling procedures including register counts, deposits, drawer balancing, and POS reconciliation.</li><li>Monitors store presentation, cleanliness, product rotation, and merchandising standards throughout assigned shifts.</li><li>Supports inventory management activities including receiving, stocking, organizing back stock, and minimizing shrink.</li><li>Assists with training and coaching Store Associates on operational procedures and customer service expectations.</li><li>Supports labor efficiency and workflow execution to maintain operational productivity.</li><li>Identifies operational concerns and communicates issues to store/district leadership in a timely manner.</li><li>Helps maintain a safe, organized, and customer-focused environment for employees and customers.</li><li>Assists with implementation of company initiatives, promotions, and operational programs.</li><li>Maintains punctuality, professionalism, and reliable attendance in accordance with company expectations.</li><li>Performs other duties as assigned by management.</li></ul></td></tr><tr><td valign=\"top\" style=\"width: 19.1919%;\"><p style=\"margin-left:0in;\"><strong>Supervisory Responsibilities</strong></p></td><td valign=\"top\" style=\"width: 80.8081%;\"><ul style=\"margin-left: -0.25in;\"><li>Provides day-to-day operational support and leadership guidance to Store Associates during assigned shifts.</li><li>Assists with training and coaching of newly hired employees.</li><li>May delegate tasks and monitor workflow execution during assigned shifts.</li><li>Does not have direct supervisory authority unless otherwise designated by management.</li></ul></td></tr><tr><td valign=\"top\" style=\"width: 19.1919%;\"><p><strong>Qualifications</strong></p></td><td style=\"width: 80.8081%;\"><ul style=\"margin-left: -0.25in;\"><li>High school diploma or GED preferred.</li><li>Minimum 1-2 years of retail, grocery, cashiering, or customer service experience preferred.</li><li>Previous experience in a lead, shift lead, or keyholder role preferred.</li><li>Experience in high-volume retail or grocery operations preferred.</li><li>Familiarity with WIC program operations or regulated retail environments preferred.</li><li>Bilingual English/Spanish preferred based on operational and market needs.</li></ul></td></tr><tr><td valign=\"top\" style=\"width: 19.1919%;\"><p><strong><br>&nbsp;Skills Required</strong></p></td><td valign=\"top\" style=\"width: 80.8081%;\"><p>In addition to the skills required for Store Associate, the following skills are required:</p><ul style=\"list-style-type: disc;margin-left: -0.25in;\"><li>Strong leadership and team development skills.</li><li>Ability to lead in a fast-paced, customer-focused retail environment.</li><li>Strong problem-solving and conflict resolution abilities.</li><li>Excellent verbal and written communication skills.</li><li>Proficiency with POS systems and basic computer applications including Microsoft Office products.</li><li>Strong organizational, multitasking, and time management skills.</li><li>High attention to detail and operational accuracy.</li><li>Ability to interpret operational expectations and execute with consistency.</li><li>Ability to maintain composure and professionalism under pressure.</li><li>Ability to coach employees and drive accountability.</li></ul></td></tr><tr><td valign=\"top\" style=\"width: 19.1919%;\"><p><strong>Competencies</strong></p></td><td valign=\"top\" style=\"width: 80.8081%;\"><ul style=\"list-style-type: disc;margin-left: -0.25in;\"><li><strong>Communicates Effectively -&nbsp;</strong>Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions.</li><li><strong>Delegation</strong> - Delegates work assignments; Matches the responsibility to the person; Gives authority to work independently; Sets expectations and monitors delegated activities; Provides recognition for results.</li><li><strong>Customer Focus</strong> - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.</li><li><strong>Decision Quality -&nbsp;</strong>Combines insights from experience, data, and feedback from others to make sound decisions. Makes difficult decisions even when faced with resistance from others. Demonstrates commitment to upholding Grocery Services&rsquo; standards and holds the team accountable for their decisions.<strong>&nbsp;</strong></li><li><strong>Ensures Accountability -</strong> Holds self and others accountable for measurable high-quality, timely, and cost-effective results. Determines objectives, sets priorities, and delegates work. Accepts responsibility for mistakes. Complies with established control systems and rules.</li><li><strong>Managing People -</strong> Leads, trains, and develops store teams.</li><li><strong>Drives Results -</strong> Achieves store-level sales and operational goals.</li><li><strong>Situational Adaptability</strong> - Adjusts approach to meet changing operational demands.</li><li><strong>Diversity -&nbsp;</strong>Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.</li><li><strong>Ethics -&nbsp;</strong>Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.</li></ul></td></tr><tr><td valign=\"top\" style=\"width: 19.1919%;\"><p><strong>Physical Demands and Work Environment</strong></p></td><td valign=\"top\" style=\"width: 80.8081%;\"><ul style=\"list-style-type: disc;margin-left: -0.25in;\"><li>Frequently required to stand and walk for extended periods of time.</li><li>Frequently required to bend, stoop, kneel, reach, and lift products.</li><li>Frequently required to use hands and fingers for cashiering, stocking, and operational tasks.</li><li>Must be able to occasionally lift and/or move up to 50 pounds.</li><li>Specific vision abilities required include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.</li><li>Work is performed in a retail grocery environment with moderate noise levels and frequent customer interaction.</li></ul></td></tr></tbody></table>\n",
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