Technical Product Manager (TPM) – IT Infrastructure & Operations

Be yourself at Protolabs Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification.  We are an equal opportunity employer, and we are committed to building a diverse team that feels they are valued in the workplace.  So do you feel you do not meet every single requirement but still intrigued? We encourage you to still apply!  You can help make our company even better.  We do not discriminate based on race, color, national origin, sexual orientation, gender, age, mental or physical ability, or any way you represent yourself.  We strongly believe diversity makes for more successful teams. Why Protolabs? We are the leaders in digital manufacturing.  We hire doers, makers, and creative thinkers who tackle our roles with an entrepreneurial spirit.  Our culture is centered around meaningful work that brings new and innovative products to market at unprecedented speeds.  We are a diverse team that comes from all walks of life and take pride in our team who is smart, genuine, humble, and passionate about what we do.  It’s our people who fuel our creativity and make our culture feel like home. Join our team as a Technical Product Manager (TPM) – IT Infrastructure & Operations ! This is a fixed hybrid role on-site Tuesday, Wednesday, Thursday at HQ in Maple Plain MN. The Technical Product Manager (TPM) – IT Infrastructure & Operations is responsible for defining, prioritizing, and delivering technology solutions that support the company’s core infrastructure and operational platforms. This role partners closely with IT, Engineering, Security, and business stakeholders to translate strategic objectives into actionable product roadmaps, ensuring reliability, scalability, and operational excellence across infrastructure services. The TPM owns the end‑to‑end product lifecycle, from intake and discovery through delivery and continuous improvement, while balancing technical requirements, business needs, and user experience. This role requires strong technical acumen, excellent stakeholder management skills, and the ability to drive alignment across cross‑functional teams in a fast‑paced environment. Proto Labs maintains ITAR-compliant operations in all of our United States based facilities.  Due to ITAR regulations, this role is only open to U.S. Citizens, lawful permanent residents (green card holders) or foreign nationals granted refugee or asylee status.  Individuals with temporary visas (e.g. E, F-1, H-1, H-2, L, B, J, TN or OPT) are not eligible for hire in this role. Proto Labs, Inc. is an Equal Opportunity Employer Physical Demands: While performing the essential duties of this job, the employee is regularly required to sit; use a computer keyboard, monitor and mouse, telephone and printer; reach with hands, and arms, talk, see and hear.  The employee is occasionally required to stand, walk, stoop or kneel and must occasionally lift and/or move up to 25 pounds. Work Environment: Indoors (A/C); nonsmoking; the majority of this job function is performed in an office setting requiring normal safety precautions. However, there may be job duties that require the employee to spend time in the manufacturing areas exposed to machinery and noise; eye protection occasionally required. Occasionally works in outside weather conditions. Occasionally works near moving mechanical parts and in high, precarious places and is occasionally exposed to wet and/or humid conditions, fumes or airborne particles, toxic or caustic chemicals, risk of electrical shock and vibration. The noise level in the work environment is usually quiet to moderate. What You'll Do Define and drive execution of infrastructure and IT operations programs aligned with business priorities Develop and maintain program roadmaps and delivery plans across IT domains Translate business goals into technical requirements, milestones, and deliverables Lead end-to-end program execution including planning, scheduling, and risk management Coordinate across teams including Identity (Active Directory), Email, Collaboration, Endpoints, and Back-office systems Drive initiatives such as migrations, upgrades, endpoint refresh, and identity modernization Ensure operational readiness and change coordination within ITIL frameworks Track program health, milestones, risks, and KPIs Facilitate agile ceremonies and cross-functional planning Communicate clearly with technical and business stakeholders Drive continuous improvement and automation initiatives What It Takes Education and Experience: Bachelor’s degree in a technical field or equivalent experience 5+ years managing complex technical programs Experience working with Waterfall, Kanban, and Azure DevOps methodologies Experience in IT infrastructure or operations environments Demonstrated ownership of a product, feature set or domain from discovery through launch and adoption Experience working day-to-day with software engineers and designers in an agile environment, with a predictable shipping cadence Knowledge, Skills, and Abilities: Strong program management and execution skills Ability to manage cross-functional initiatives Understanding of enterprise IT infrastructure domains Experience in IT operations environments Strong written and verbal communication skills with technical and non-technical stakeholders Ability to balance technical, operational, and business priorities Proactive problem-solving and ownership mindset Able to create clarity in complex domains and build alignment without direct authority What Makes You Standout Experience with Active Directory / Entra ID Familiarity with Microsoft 365 (Exchange, Teams, SharePoint) Experience with endpoint tools (Intune, SCCM, Desktop Central, JAMF) Exposure to ERP/HRIS systems Knowledge of cloud environments and ITSM tools Experience in digital manufacturing, B2B marketplaces, supply chain or e-commerce Exposure to complex operational environments where technology, people and process all need to work together What's In It For You? We offer a competitive salary and annual bonus opportunity In addition, we offer amazing benefits including but not limited to: Health Insurance: Traditional OR High Deductible plan Flexible Spending Accounts Health Savings Account (including employer contributions) Dental and Vision Basic and Supplemental Life Insurance Short-Term and Long-Term Disability Paid caregiver leave You will receive at least 3 weeks of PTO + Holiday Pay + Wellness Hours + Volunteer Hours 401k with company match and immediate vest Employee Stock Purchase Program at a 15% discounted rate Matching grants through Protolabs foundation And More!

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      "text": "What You'll Do",
      "content": "<div>\n\n<li>Define and drive execution of infrastructure and IT operations programs aligned with business priorities</li>\n<li>Develop and maintain program roadmaps and delivery plans across IT domains</li>\n<li>Translate business goals into technical requirements, milestones, and deliverables</li>\n<li>Lead end-to-end program execution including planning, scheduling, and risk management</li>\n<li>Coordinate across teams including Identity (Active Directory), Email, Collaboration, Endpoints, and Back-office systems</li>\n<li>Drive initiatives such as migrations, upgrades, endpoint refresh, and identity modernization</li>\n<li>Ensure operational readiness and change coordination within ITIL frameworks</li>\n<li>&nbsp;Track program health, milestones, risks, and KPIs</li>\n<li>Facilitate agile ceremonies and cross-functional planning</li>\n<li>Communicate clearly with technical and business stakeholders</li>\n<li>Drive continuous improvement and automation initiatives</li>\n\n</div>"
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      "text": "What It Takes",
      "content": "<div>\n<p><strong>Education and Experience: </strong></p>\n\n<li>Bachelor’s degree in a technical field or equivalent experience</li>\n<li>5+ years managing complex technical programs</li>\n<li>Experience working with Waterfall, Kanban, and Azure DevOps methodologies</li>\n<li>Experience in IT infrastructure or operations environments</li>\n<li>Demonstrated ownership of a product, feature set or domain from discovery through launch and adoption</li>\n<li>Experience working day-to-day with software engineers and designers in an agile environment, with a predictable shipping cadence</li>\n\n<p><strong>Knowledge, Skills, and Abilities:</strong></p>\n\n<li>Strong program management and execution skills</li>\n<li>Ability to manage cross-functional initiatives</li>\n<li>Understanding of enterprise IT infrastructure domains</li>\n<li>Experience in IT operations environments</li>\n<li>Strong written and verbal communication skills with technical and non-technical stakeholders</li>\n<li>Ability to balance technical, operational, and business priorities</li>\n<li>Proactive problem-solving and ownership mindset</li>\n<li>Able to create clarity in complex domains and build alignment without direct authority</li>\n\n</div>"
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      "content": "<div>\n\n<li>Experience with Active Directory / Entra ID</li>\n<li>Familiarity with Microsoft 365 (Exchange, Teams, SharePoint)</li>\n<li>Experience with endpoint tools (Intune, SCCM, Desktop Central, JAMF)</li>\n<li>Exposure to ERP/HRIS systems</li>\n<li>Knowledge of cloud environments and ITSM tools</li>\n<li>Experience in digital manufacturing, B2B marketplaces, supply chain or e-commerce</li>\n<li>Exposure to complex operational environments where technology, people and process all need to work together</li>\n\n</div>"
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      "text": "What's In It For You?",
      "content": "<div>\n\n<li style=\"color: #000000;\"><span style=\"color: #000000;\">We offer a competitive salary and annual bonus opportunity</span></li>\n<li style=\"color: #000000;\"><span style=\"color: #000000;\">In addition, we offer amazing benefits including but not limited to:</span>\n\n</li><li style=\"color: #000000;\"><span style=\"color: #000000;\">Health Insurance: Traditional OR High Deductible plan</span></li>\n<li style=\"color: #000000;\"><span style=\"color: #000000;\">Flexible Spending Accounts</span></li>\n<li style=\"color: #000000;\"><span style=\"color: #000000;\">Health Savings Account (including employer contributions)</span></li>\n<li style=\"color: #000000;\"><span style=\"color: #000000;\">Dental and Vision</span></li>\n<li style=\"color: #000000;\"><span style=\"color: #000000;\">Basic and Supplemental Life Insurance</span></li>\n<li style=\"color: #000000;\"><span style=\"color: #000000;\">Short-Term and Long-Term Disability</span></li>\n\n\n<li style=\"color: #000000;\"><span style=\"color: #000000;\">Paid caregiver leave</span></li>\n<li style=\"color: #000000;\"><span style=\"color: #000000;\">You will receive at least 3 weeks of PTO + Holiday Pay + Wellness Hours + Volunteer Hours</span></li>\n<li style=\"color: #000000;\"><span style=\"color: #000000;\">401k with company match and immediate vest</span></li>\n<li style=\"color: #000000;\"><span style=\"color: #000000;\">Employee Stock Purchase Program at a 15% discounted rate</span></li>\n<li style=\"color: #000000;\"><span style=\"color: #000000;\">Matching grants through Protolabs foundation</span></li>\n<li style=\"color: #000000;\"><span style=\"color: #000000;\">And More!</span></li>\n\n</div>"
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