Cryptography Operations Lead

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    "description": "<h2>Overview</h2>\n<p><strong>POSITION OVERVIEW</strong></p>\n<p>Fidelity National Financial (FNF) is seeking a Cryptographic Security Operations Lead to support day-to-day service delivery across certificate, key, and secret management services. This role sits between engineering and operations, with a strong focus on incident management, request fulfillment, and SLA-driven delivery.</p>\n<p> </p>\n<p>This individual will provide critical onshore operational support, helping manage workload, resolve incidents, and ensure consistent execution across a hybrid team of engineers and offshore operations resources. The ideal candidate is both hands-on and operationally strong, with experience in PKI and certificate management platforms.</p>\n<p> </p>\n<p><strong>DUTIES & RESPONSIBILITIES</strong></p>\n<ul>\n <li>Own day-to-day service delivery, ensuring incidents, requests, and changes are completed within SLAs</li>\n <li>Triage and resolve certificate-related issues, including expirations, break/fix scenarios, and escalations</li>\n <li>Provide hands-on support for certificate, key, and secret lifecycle management (issuance, renewal, installation)</li>\n <li>Support platforms such as Venafi, DigiCert, and Azure Key Vault</li>\n <li>Perform QA on operational work and ensure consistency in service delivery</li>\n <li>Develop and maintain SOPs, runbooks, and documentation</li>\n <li>Partner with engineering, PKI, and security teams to support operations and improvements</li>\n <li>Assist with workload management, reporting, and mentoring junior/offshore team members</li>\n</ul>\n<p><strong>MINIMUM REQUIREMENTS</strong></p>\n<ul>\n <li>Bachelor’s degree or the equivalent combination of education, training, and work experience</li>\n <li>3–5+ years of experience in PKI, certificate operations, or cryptographic support</li>\n <li>Hands-on experience with tools such as Venafi, Keyfactor, DigiCert, or similar platforms</li>\n <li>Experience with Azure Key Vault, AWS KMS, or similar key management solutions</li>\n <li>Strong experience in operations, incident management, and ticket-based environments (ServiceNow or similar)</li>\n <li>Solid understanding of PKI concepts (SSL/TLS, certificates, lifecycle management)</li>\n <li>Strong troubleshooting, documentation, and organizational skills</li>\n</ul>\n<p><strong>PREFERRED EXPERIENCE</strong></p>\n<ul>\n <li>Experience supporting service delivery in a hybrid onshore/offshore model</li>\n <li>Familiarity with domain validation, certificate automation, and PKI infrastructure</li>\n <li>Experience building runbooks, SOPs, and operational processes</li>\n <li>Exposure to scripting or automation (PowerShell, APIs)</li>\n <li>Strong communication skills and ability to work cross-functionally</li>\n</ul>\n<p><strong>COMPENSATION & BENEFITS</strong></p>\n<p>This position has the potential to earn compensation in the range of $130,000 - $160,000 annually based on location and job-related factors such as skillset and experience. Actual rate may vary within the range provided, depending on a number of factors, including skillset, experience and location.  The base compensation is one component of the total rewards package offered to our employees, including optional health and welfare insurance (medical/dental/vision/life/disability); paid holidays, vacation, and sick time off; and matching 401(k) plan and matching employee stock purchase plan.</p>",
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