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    "requisitionDescription": "\n    <link href=\"https://cdn.jsdelivr.net/npm/[email protected]/css/froala_editor.pkgd.min.css\" rel=\"stylesheet\" type=\"text/css\" />\n    <link href=\"https://cdn.jsdelivr.net/npm/[email protected]/css/froala_style.min.css\" rel=\"stylesheet\" type=\"text/css\" />\n\n    <div class=\"fr-view\">\n      <p><strong>Overview</strong><strong>&nbsp;</strong></p><p>We are looking for someone to join our Customer Success team who is passionate about helping retailers use technology! &nbsp;</p><p>KWI is developing innovative technology solutions to help retailers transform their business. Our Customer Success Managers (CSMs) are responsible for the overall health of our relationships with our retail clients. They focus on developing, nurturing, and advocating for our clients and ensuring they are getting the most usage out of our products. A successful client relationship is one where our clients see the value not only in our products, but in the care and expertise they receive from our internal team. Our CSMs are the quarterback of that satisfaction. They might not always have the answers, but they are willing to go the extra mile to ensure that our clients get the information they need so they can run their business successfully. They also care deeply about our clients&rsquo; business and partner with them proactively through regular touchpoints, including weekly calls and quarterly business reviews, to ensure they have a pulse on where our clients&rsquo; business is going and how we can best support them.&nbsp;</p><p>Especially with the onset of COVID-19, retailers need technology now more than ever before. They are being asked to do things they have never done before (think curbside pickup) and we are in a great position to support them. Our platform allows KWI to deliver an industry-leading service that enables our customers to make informed decisions that drive the success of their business.&nbsp;Come join our team and help us transform the retail landscape!<strong>&nbsp;</strong></p><p><strong>About the Job</strong></p><ul><li>Conduct regular ongoing meetings with retail clients to keep a pulse on business challenges and needs and make recommendations to help address those needs</li><li>Ensure clients are maximizing KWI&rsquo;s technology solutions and offerings; recognize gaps and drive usage or recommend solutions</li><li>Identify opportunities for growth and expansion within customer base by understanding their business goals and anticipating their future needs</li><li>Maintain a detailed understanding of KWI&rsquo;s products and services; become a subject matter expert in not only our clients&rsquo; business but in how our solutions can support them</li><li>Maintain a pulse on internal client projects and issues; work with internal Support teams to review customer complaints and concerns and seek to improve all aspects of the customer experience with the company</li><li>Optimize existing processes within the company and actively enhance all Customer Success initiatives</li><li>Assist with pre-sales activities and training as needed<strong>&nbsp;</strong></li></ul><p><strong>About You</strong><strong>&nbsp;</strong></p><ul type=\"disc\"><li>You have a minimum of 5-7 years of experience in a client services, customer success, or account management role</li><li>Bachelor&rsquo;s degree or equivalent experience</li><li>You have experience supporting a retail platform and/or an ecommerce platform&nbsp;</li><li>Your strongest asset is your ability to communicate and build relationships with people&nbsp;</li><li>You are highly motivated and collaborative; a natural team player</li><li>You are a curious person and a creative thinker&nbsp;</li><li>You can perform under pressure and meet deadlines while demonstrating enthusiasm towards colleagues and clients</li><li>You can anticipate change and proactively adjust priorities and strategies accordingly</li><li>You have outstanding written and verbal communication skills&nbsp;</li><li>Experience within a SaaS organization or working with SaaS technology is preferred, but not required</li><li>Experience in retail or working with retailers is preferred, but not required&nbsp;</li></ul><p><strong>About Us</strong></p><p><strong>&nbsp;</strong></p><p>We are a small team with a big vision: <strong>to be the premier provider of cloud technology solutions for retailers.&nbsp;</strong>KWI offers a complete, unified commerce solution from a single database, specifically designed to help specialty retailers grow their business. We combine Point of Sale, Merchandising, e-Commerce, CRM, and Loss Prevention into one cloud-based platform. We are a values and mission driven organization, and we believe that if we develop and demonstrate leadership in our strategy, operations, and people, we will continue to drive product innovation and service excellence.</p><p>When it comes to our people, we strive to create an environment where our teams can live and work well. KWI&#39;s culture is rooted in our core values - <em>commitment, respect &amp; dignity, accountability, reliability, passion, and caring</em>. While we do find time to have fun, we also work hard. We encourage our people to take risks, to challenge the status quo, to improve processes, and to be better every day. We have a team of passionate and dedicated employees who are committed to making themselves and our clients better.</p><p>KWI is a privately-held, debt-free, and 100% management owned company that continues to grow!</p><p>At KWI, we know that cultivating diversity and fostering an inclusive work environment is critical to our impact and success. We create and support an environment where no individual is advantaged or disadvantaged because of their background. We offer equal employment opportunity regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, or protected veteran status.</p><p>With a commitment to maintaining a bias-free environment in which harassment is prohibited, we respect cultural diversity and comply with the laws on the places in which we operate. We expect our business partners, suppliers, clients, and all of our team members to uphold these commitments.</p>\n    </div>\n  \n",
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