Client Service Agent

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  "last_changed_at": "2026-06-06T10:21:12.887Z",
  "active_status": "active"
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{
  "language": "en",
  "location": {
    "raw": "Lincoln, Nebraska, United States",
    "city": "Lincoln",
    "region": "NE",
    "country": "United States",
    "is_remote": true,
    "confidence": 0.8
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  "inferred_at": "2026-06-06T10:21:12.878Z",
  "launch_scope": {
    "reason": "bamboohr_production_catalog",
    "included": true,
    "location": {
      "raw": "Lincoln, Nebraska, United States",
      "city": "Lincoln",
      "region": "NE",
      "country": "United States",
      "is_remote": true,
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    "countries": [
      "United States"
    ]
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  "remote_policy": "remote",
  "salary_period": null,
  "workplace_type": "remote",
  "salary_currency": null
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{}

{
  "list_job": {
    "id": "193",
    "isRemote": null,
    "location": {
      "city": null,
      "state": null
    },
    "atsLocation": {
      "city": "Lincoln",
      "state": "Nebraska",
      "country": "United States",
      "province": null
    },
    "departmentId": "18863",
    "locationType": "1",
    "jobOpeningName": "Client Service Agent",
    "departmentLabel": "Customer Experience (CX)",
    "employmentStatusLabel": "Full-Time"
  },
  "detail_errors": [],
  "detail_job_opening": {
    "location": {
      "city": null,
      "state": null,
      "postalCode": null,
      "addressCountry": null
    },
    "datePosted": "2026-04-29",
    "atsLocation": {
      "city": "Lincoln",
      "state": "Nebraska",
      "country": "United States",
      "countryId": "1"
    },
    "description": "<p><span style=\"font-size: 12pt; font-weight: bold\">About Berry Law</span></p>\n<p><span style=\"font-size: 12pt\">Berry Law is on a mission to protect the constitutional rights of Americans and help Veterans get the benefits they deserve. With over 240 years of combined legal experience, our award-winning attorneys represent clients in all 50 states. We've won thousands of cases and secured hundreds of millions of dollars for Veterans and their families.</span></p>\n<p><span style=\"font-size: 12pt\"> </span></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\">Position Summary</span></p>\n<p><span style=\"font-size: 12pt\">The Client Experience Agent creates the first impression and is the first point of contact for Veterans and their families seeking help. This role is critical in providing a welcoming, empathetic, and solution-oriented experience that reflects Berry Law's commitment to delivering best-in-class service. In addition to client engagement and intake support, select Client Experience Agents may be asked to assist with accounts receivable (AR) follow-up, including outreach to clients with outstanding balances and processing of payments — always handled with the same professionalism and empathy that defines the Berry Law client experience.</span></p>\n<p><span style=\"font-size: 12pt\"> </span></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\">Primary Responsibilities</span></p>\n<p><span style=\"font-size: 12pt\">Client Engagement &amp; Experience</span></p>\n<ul>\n<li><span style=\"font-size: 12pt\">Engage with potential and existing clients via inbound and outbound phone calls, text, and email with professionalism and empathy</span></li>\n<li><span style=\"font-size: 12pt\">Listen actively to client concerns and build genuine rapport at every touchpoint</span></li>\n<li><span style=\"font-size: 12pt\">Help clients understand how Berry Law can support them — delivering clarity, reassurance, and trust throughout their journey</span></li>\n<li><span style=\"font-size: 12pt\">Maintain accurate records and client notes in the CRM to ensure continuity and a seamless experience</span></li>\n<li><span style=\"font-size: 12pt\">Collaborate closely with teammates to elevate the client journey and deliver \"white-glove\" service</span></li>\n<li><span style=\"font-size: 12pt\">Consistently meet or exceed team goals related to service quality, responsiveness, and conversions</span></li>\n<li><span style=\"font-size: 12pt\">Route calls appropriately to the correct team members or departments</span></li>\n</ul>\n<p><span style=\"font-size: 12pt\">Accounts Receivable Support <em>(select agents may be assigned)</em></span></p>\n<ul>\n<li><span style=\"font-size: 12pt\">Execute systematic follow-up communications (calls, emails, texts) with clients who have outstanding balances</span></li>\n<li><span style=\"font-size: 12pt\">Accept payments via debit/credit card and establish eCheck payment plans when clients are unable to pay in full</span></li>\n<li><span style=\"font-size: 12pt\">Use empathy and assertiveness to resolve outstanding accounts while preserving the client relationship</span></li>\n<li><span style=\"font-size: 12pt\">Document all AR-related client interactions accurately in the case management system</span></li>\n<li><span style=\"font-size: 12pt\">Manage AR items by updating statuses, completing activity checkboxes, and creating follow-up tasks</span></li>\n<li><span style=\"font-size: 12pt\">Apply sound judgment to identify when to escalate disputes or payment issues versus resolve independently</span></li>\n</ul>\n<p><span style=\"font-size: 12pt\"> </span></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\">Required Skills &amp; Abilities</span></p>\n<ul>\n<li><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">Communication:</span> Professional phone and written communication skills; ability to handle both client service and sensitive financial conversations with empathy and confidence</span></li>\n<li><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">Emotional Intelligence:</span> High EQ with the ability to remain calm, compassionate, and solution-focused under pressure</span></li>\n<li><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">Systems Proficiency:</span> Comfortable navigating multiple platforms including CRM and case management systems</span></li>\n<li><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">Attention to Detail:</span> Accurate documentation and data entry; ability to follow structured procedures precisely</span></li>\n<li><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">Problem-Solving:</span> Sound judgment to identify when to escalate vs. resolve independently</span></li>\n<li><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">Adaptability:</span> Ability to shift between client engagement and AR responsibilities as needed</span></li>\n<li><span style=\"font-size: 12pt\">A naturally curious mindset and drive to ask meaningful questions</span></li>\n<li><span style=\"font-size: 12pt\">Self-starter who thrives in both team and independent environments</span></li>\n<li><span style=\"font-size: 12pt\">Ability to maintain confidentiality and handle sensitive information with discretion</span></li>\n</ul>\n<p><span style=\"font-size: 12pt\"> </span></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\">Experience &amp; Professional Qualifications</span></p>\n<ul>\n<li><span style=\"font-size: 12pt\">High school diploma required</span></li>\n<li><span style=\"font-size: 12pt\">Background in sales, customer service, or a fast-paced competitive field (sports, academics, or work experience)</span></li>\n<li><span style=\"font-size: 12pt\">A positive, coachable attitude and a hunger to learn and grow</span></li>\n<li><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">Preferred:</span> Military member, Veteran, or family member of someone who has served</span></li>\n</ul>\n<p><span style=\"font-size: 12pt\"> </span></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\">Physical Requirements</span></p>\n<ul>\n<li><span style=\"font-size: 12pt\">Prolonged periods of sitting at a desk and working on a computer</span></li>\n<li><span style=\"font-size: 12pt\">Ability to communicate with clients via phone, email, text, and possibly in person</span></li>\n</ul>\n<p><span style=\"font-size: 12pt\"> </span></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\">Organizational Values</span></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\">Integrity | Commitment | Accountability | Warrior Ethos | Leads by Example</span></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\"> </span></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\">Why Join Berry Law?</span></p>\n<ul>\n<li><span style=\"font-size: 12pt\">Personalized onboarding, ongoing coaching, and mentorship</span></li>\n<li><span style=\"font-size: 12pt\">Weekly, monthly, and annual recognition programs</span></li>\n<li><span style=\"font-size: 12pt\">Financial incentives, bonus structures, and growth opportunities</span></li>\n<li><span style=\"font-size: 12pt\">Award-winning culture committed to excellence and mission</span></li>\n<li><span style=\"font-size: 12pt\">Recognized by Inc. Magazine, Law Firm 500, Department of Labor, and more</span></li>\n<li><span style=\"font-size: 12pt\">Training provided | Remote work available after training</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 12pt\"><em>Make an impact every day. Join us in honoring service with service.</em></span></p>\n<p><br></p>\n<p><span style=\"font-size: 12pt\"><em>Berry Law is an equal opportunity employer.</em></span></p>",
    "compensation": "Starting salary $21.00 per hour",
    "departmentId": "18863",
    "locationType": "1",
    "seekPromoted": false,
    "jobCategoryId": null,
    "jobOpeningName": "Client Service Agent",
    "departmentLabel": "Customer Experience (CX)",
    "jobOpeningStatus": "Open",
    "minimumExperience": "Entry-level",
    "jobOpeningShareUrl": "https://jsberrylaw.bamboohr.com/careers/193",
    "employmentStatusLabel": "Full-Time"
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}