Integrated Solutions Team Lead

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    "description": "<p><span style=\"font-family:Aptos,sans-serif\">Kurv is currently seeking a POS/Software Systems Technician Team Lead at our headquarters in Cleveland, Ohio. The role of a Team Lead demands a person who has strong leadership, loves to work with clients by phone, a knack for technical troubleshooting, and a commitment to learning and expanding on professional, industry and technical knowledge. Some on-call hours will be required for this position. The Team Lead oversees a small team of POS Support Technicians and File Builders. </span></p>\n\n<p>&nbsp;</p>\n\n<p><span style=\"font-family:Aptos,sans-serif\"><strong><em>Required Duties and Responsibilities:</em></strong></span></p>\n\n<ul>\n\t<li><span style=\"font-family:Aptos,sans-serif\">Respond to merchant inquiries via phone and e-mail.</span></li>\n\t<li><span style=\"font-family:Aptos,sans-serif\">Provide merchant support and technical issue resolution on Point-of-Sale systems and applications.</span></li>\n\t<li><span style=\"font-family:Aptos,sans-serif\">Perform maintenance and modification of various Point-of-Sale and software systems.</span></li>\n\t<li><span style=\"font-family:Aptos,sans-serif\">Perform maintenance and modification of merchant gateway accounts using partner interfaces.</span></li>\n\t<li><span style=\"font-family:Aptos,sans-serif\">Provide remote installation and training to new merchant accounts for various Integrated/POS Software solutions.</span></li>\n\t<li><span style=\"font-family:Aptos,sans-serif\">Set-up, repair, deploy and reprogram Point-of-Sale equipment and/or software.</span></li>\n\t<li><span style=\"font-family:Aptos,sans-serif\">Conduct and control remote training sessions utilizing TeamViewer, or other remote/web-conferencing applications.</span></li>\n\t<li><span style=\"font-family:Aptos,sans-serif\">Pre-Sales support of Point-of-Sale, middleware, and other related products and services with internal clients, sales and vendor partners.</span></li>\n\t<li><span style=\"font-family:Aptos,sans-serif\">Utilization of several different software and web-based systems</span></li>\n\t<li><span style=\"font-family:Aptos,sans-serif\">Downloading, troubleshooting and training of stand-alone credit card terminals.</span></li>\n\t<li><span style=\"font-family:Aptos,sans-serif\">Report, track and help analyze technical problems and issues associated with Kurv products or services.</span></li>\n\t<li><span style=\"font-family:Aptos,sans-serif\">Participate in ongoing product and services training and effectively cross-train team members.</span></li>\n</ul>\n",
    "jobCategory": "Admin - Clerical",
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The role of a Team Lead demands a person who has strong leadership, loves to work with clients by phone, a knack for technical troubleshooting, and a commitment to learning and expanding on professional, industry and technical knowledge. Some on-call hours will be required for this position. The Team Lead oversees a small team of POS Support Technicians and File Builders. \\n\\n&nbsp;\\n\\nRequired Duties and Responsibilities:\\n\\n\\n\\tRespond to merchant inquiries via phone and e-mail.\\n\\tProvide merchant support and technical issue resolution on Point-of-Sale systems and applications.\\n\\tPerform maintenance and modification of various Point-of-Sale and software systems.\\n\\tPerform maintenance and modification of merchant gateway accounts using partner interfaces.\\n\\tProvide remote installation and training to new merchant accounts for various Integrated/POS Software solutions.\\n\\tSet-up, repair, deploy and reprogram Point-of-Sale equipment and/or software.\\n\\tConduct and control remote training sessions utilizing TeamViewer, or other remote/web-conferencing applications.\\n\\tPre-Sales support of Point-of-Sale, middleware, and other related products and services with internal clients, sales and vendor partners.\\n\\tUtilization of several different software and web-based systems\\n\\tDownloading, troubleshooting and training of stand-alone credit card terminals.\\n\\tReport, track and help analyze technical problems and issues associated with Kurv products or services.\\n\\tParticipate in ongoing product and services training and effectively cross-train team members.\\n\\nQualificationsEssential Skills and Experience:\\r\\n\\r\\n\\r\\n\\tProfessional IT certifications, or one year of experience in a remote technical helpdesk role.\\r\\n\\tExperience with and the ability to install and troubleshoot operating systems such as: Windows, Android and iOS.\\r\\n\\tAbility to self-manage and prioritize workload, meet required deadlines and manage multiple KEY accounts.\\r\\n\\tMust be able to create, modify and complete Business Requirement Documents.\\r\\n\\tAbility to adapt in a dynamic industry and work in a fast paced office.\\r\\n\\tAbility to maintain productive relationships with third party providers and value added resellers\\r\\n\\tDemonstrate effective problem solving skills\\r\\n\\r\\n\\r\\nNice to have Skills and Experience:\\r\\n\\r\\n\\r\\n\\tPrior history and experience working in restaurant/bar hospitality industry.\\r\\n\\tAssociate’s Degree in a related field or two years of experience in a remote technical helpdesk environment or deploying POS/Software systems and software.\\r\\n\\tPrior experience in Merchant Services, Electronic Payments Industry or with a leading POS/Software vendor.\\r\\n\\tApplicable work experience with point of sale systems.\\r\\n\\tUnderstanding and ability to demonstrate knowledge of relevant technologies such as IP Networks/Topologies, Network Security, Firewalls and Databases.\\r\\n\\tAbility to communicate with internal staff and clients\\r\\n\\tAbility to collaborate in a team environment\\r\\n\\tProven leadership skills\\r\\n\\r\\n\\r\\nJob Benefits:\\r\\n\\r\\n\\r\\n\\t40 hours per week\\r\\n\\tOn the job training program\\r\\n\\t401K, Medical, Dental, Vision available after 90 days\\r\\n\\tCasual business dress code\\r\\n\\r\\n\\r\\nJob Type: Full-time\\r\\n\\r\\nBenefits:\\r\\n\\r\\n\\r\\n\\t401(k)\\r\\n\\tDental insurance\\r\\n\\tHealth insurance\\r\\n\\tHealth savings account\\r\\n\\tLife insurance\\r\\n\\tPaid time off\\r\\n\\tVision insurance\\r\\n\\r\\n\\r\\nSchedule:\\r\\n\\r\\n\\r\\n\\t8 hour shift\\r\\n\\r\\n\\r\\nWork Location: In person\",\"responsibilities\":\"Kurv is currently seeking a POS/Software Systems Technician Team Lead at our headquarters in Cleveland, Ohio. 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operating systems such as: Windows, Android and iOS.\\r\\n\\tAbility to self-manage and prioritize workload, meet required deadlines and manage multiple KEY accounts.\\r\\n\\tMust be able to create, modify and complete Business Requirement Documents.\\r\\n\\tAbility to adapt in a dynamic industry and work in a fast paced office.\\r\\n\\tAbility to maintain productive relationships with third party providers and value added resellers\\r\\n\\tDemonstrate effective problem solving skills\\r\\n\\r\\n\\r\\nNice to have Skills and Experience:\\r\\n\\r\\n\\r\\n\\tPrior history and experience working in restaurant/bar hospitality industry.\\r\\n\\tAssociate’s Degree in a related field or two years of experience in a remote technical helpdesk environment or deploying POS/Software systems and software.\\r\\n\\tPrior experience in Merchant Services, Electronic Payments Industry or with a leading POS/Software vendor.\\r\\n\\tApplicable work experience with point of sale systems.\\r\\n\\tUnderstanding and ability to demonstrate knowledge of relevant technologies such as IP Networks/Topologies, Network Security, Firewalls and Databases.\\r\\n\\tAbility to communicate with internal staff and clients\\r\\n\\tAbility to collaborate in a team environment\\r\\n\\tProven leadership skills\\r\\n\\r\\n\\r\\nJob Benefits:\\r\\n\\r\\n\\r\\n\\t40 hours per week\\r\\n\\tOn the job training program\\r\\n\\t401K, Medical, Dental, Vision available after 90 days\\r\\n\\tCasual business dress code\\r\\n\\r\\n\\r\\nJob Type: Full-time\\r\\n\\r\\nBenefits:\\r\\n\\r\\n\\r\\n\\t401(k)\\r\\n\\tDental insurance\\r\\n\\tHealth insurance\\r\\n\\tHealth savings account\\r\\n\\tLife insurance\\r\\n\\tPaid time off\\r\\n\\tVision insurance\\r\\n\\r\\n\\r\\nSchedule:\\r\\n\\r\\n\\r\\n\\t8 hour shift\\r\\n\\r\\n\\r\\nWork Location: In person\",\"experienceRequirements\":\"Essential Skills and Experience:\\r\\n\\r\\n\\r\\n\\tProfessional IT certifications, or one year of experience in a remote technical helpdesk role.\\r\\n\\tExperience with and the ability to install and troubleshoot operating systems such as: Windows, Android and iOS.\\r\\n\\tAbility to self-manage and prioritize workload, meet required deadlines and manage multiple KEY accounts.\\r\\n\\tMust be able to create, modify and complete Business Requirement Documents.\\r\\n\\tAbility to adapt in a dynamic industry and work in a fast paced office.\\r\\n\\tAbility to maintain productive relationships with third party providers and value added resellers\\r\\n\\tDemonstrate effective problem solving skills\\r\\n\\r\\n\\r\\nNice to have Skills and Experience:\\r\\n\\r\\n\\r\\n\\tPrior history and experience working in restaurant/bar hospitality industry.\\r\\n\\tAssociate’s Degree in a related field or two years of experience in a remote technical helpdesk environment or deploying POS/Software systems and software.\\r\\n\\tPrior experience in Merchant Services, Electronic Payments Industry or with a leading POS/Software vendor.\\r\\n\\tApplicable work experience with point of sale systems.\\r\\n\\tUnderstanding and ability to demonstrate knowledge of relevant technologies such as IP Networks/Topologies, Network Security, Firewalls and Databases.\\r\\n\\tAbility to communicate with internal staff and clients\\r\\n\\tAbility to collaborate in a team environment\\r\\n\\tProven leadership skills\\r\\n\\r\\n\\r\\nJob Benefits:\\r\\n\\r\\n\\r\\n\\t40 hours per week\\r\\n\\tOn the job training program\\r\\n\\t401K, Medical, Dental, Vision available after 90 days\\r\\n\\tCasual business dress code\\r\\n\\r\\n\\r\\nJob Type: Full-time\\r\\n\\r\\nBenefits:\\r\\n\\r\\n\\r\\n\\t401(k)\\r\\n\\tDental insurance\\r\\n\\tHealth insurance\\r\\n\\tHealth savings account\\r\\n\\tLife insurance\\r\\n\\tPaid time off\\r\\n\\tVision insurance\\r\\n\\r\\n\\r\\nSchedule:\\r\\n\\r\\n\\r\\n\\t8 hour shift\\r\\n\\r\\n\\r\\nWork Location: In person\",\"industry\":\"Admin - Clerical\",\"validThrough\":\"-0001-11-30\"}",
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    "qualifications": "<p><span style=\"font-size:11pt;\"><span style=\"background-color:#FFFFFF;\"><span style=\"font-family:Calibri, sans-serif;\"><strong><em><span style=\"font-size:12pt;\"><span style=\"font-family:'Noto Sans', sans-serif;\"><span style=\"color:#595959;\">Essential Skills and Experience:</span></span></span></em></strong></span></span></span></p>\r\n\r\n<ul>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"background-color:#FFFFFF;\"><span style=\"color:#595959;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Noto Sans', sans-serif;\">Professional IT certifications, or one year of experience in a remote technical helpdesk role.</span></span></span></span></span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"background-color:#FFFFFF;\"><span style=\"color:#595959;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Noto Sans', sans-serif;\">Experience with and the ability to install and troubleshoot operating systems such as: Windows, Android and iOS.</span></span></span></span></span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"background-color:#FFFFFF;\"><span style=\"color:#595959;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Noto Sans', sans-serif;\">Ability to self-manage and prioritize workload, meet required deadlines and manage multiple KEY accounts.</span></span></span></span></span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"background-color:#FFFFFF;\"><span style=\"color:#595959;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Noto Sans', sans-serif;\">Must be able to create, modify and complete Business Requirement Documents.</span></span></span></span></span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"background-color:#FFFFFF;\"><span style=\"color:#595959;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Noto Sans', sans-serif;\">Ability to adapt in a dynamic industry and work in a fast paced office.</span></span></span></span></span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"background-color:#FFFFFF;\"><span style=\"color:#595959;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Noto Sans', sans-serif;\">Ability to maintain productive relationships with third party providers and value added resellers</span></span></span></span></span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"background-color:#FFFFFF;\"><span style=\"color:#595959;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Noto Sans', sans-serif;\">Demonstrate effective problem solving skills</span></span></span></span></span></span></li>\r\n</ul>\r\n\r\n<p><span style=\"font-size:11pt;\"><span style=\"background-color:#FFFFFF;\"><span style=\"font-family:Calibri, sans-serif;\"><strong><em><span style=\"font-size:12pt;\"><span style=\"font-family:'Noto Sans', sans-serif;\"><span style=\"color:#595959;\">Nice to have Skills and Experience:</span></span></span></em></strong></span></span></span></p>\r\n\r\n<ul>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"background-color:#FFFFFF;\"><span style=\"color:#595959;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Noto Sans', sans-serif;\">Prior history and experience working in restaurant/bar hospitality industry.</span></span></span></span></span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"background-color:#FFFFFF;\"><span style=\"color:#595959;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Noto Sans', sans-serif;\">Associate’s Degree in a related field or two years of experience in a remote technical helpdesk environment or deploying POS/Software systems and software.</span></span></span></span></span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"background-color:#FFFFFF;\"><span style=\"color:#595959;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Noto Sans', sans-serif;\">Prior experience in Merchant Services, Electronic Payments Industry or with a leading POS/Software vendor.</span></span></span></span></span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"background-color:#FFFFFF;\"><span style=\"color:#595959;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Noto Sans', sans-serif;\">Applicable work experience with point of sale systems.</span></span></span></span></span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"background-color:#FFFFFF;\"><span style=\"color:#595959;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Noto Sans', sans-serif;\">Understanding and ability to demonstrate knowledge of relevant technologies such as IP Networks/Topologies, Network Security, Firewalls and Databases.</span></span></span></span></span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"background-color:#FFFFFF;\"><span style=\"color:#595959;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Noto Sans', sans-serif;\">Ability to communicate with internal staff and clients</span></span></span></span></span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"background-color:#FFFFFF;\"><span style=\"color:#595959;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Noto Sans', sans-serif;\">Ability to collaborate in a team environment</span></span></span></span></span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"background-color:#FFFFFF;\"><span style=\"color:#595959;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Noto Sans', sans-serif;\">Proven leadership skills</span></span></span></span></span></span></li>\r\n</ul>\r\n\r\n<p><span style=\"font-size:11pt;\"><span style=\"background-color:#FFFFFF;\"><span style=\"font-family:Calibri, sans-serif;\"><strong><em><span style=\"font-size:12pt;\"><span style=\"font-family:'Noto Sans', sans-serif;\"><span style=\"color:#595959;\">Job Benefits:</span></span></span></em></strong></span></span></span></p>\r\n\r\n<ul>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"background-color:#FFFFFF;\"><span style=\"color:#595959;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Noto Sans', sans-serif;\">40 hours per week</span></span></span></span></span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"background-color:#FFFFFF;\"><span style=\"color:#595959;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Noto Sans', sans-serif;\">On the job training program</span></span></span></span></span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"background-color:#FFFFFF;\"><span style=\"color:#595959;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Noto Sans', sans-serif;\">401K, Medical, Dental, Vision available after 90 days</span></span></span></span></span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"background-color:#FFFFFF;\"><span style=\"color:#595959;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Noto Sans', sans-serif;\">Casual business dress code</span></span></span></span></span></span></li>\r\n</ul>\r\n\r\n<p><span style=\"font-size:11pt;\"><span style=\"background-color:#FFFFFF;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Noto Sans', sans-serif;\"><span style=\"color:#595959;\">Job Type: Full-time</span></span></span></span></span></span></p>\r\n\r\n<p><span style=\"font-size:11pt;\"><span style=\"background-color:#FFFFFF;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Noto Sans', sans-serif;\"><span style=\"color:#595959;\">Benefits:</span></span></span></span></span></span></p>\r\n\r\n<ul>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"background-color:#FFFFFF;\"><span style=\"color:#595959;\"><span style=\"font-family:Calibri, 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style=\"font-family:'Noto Sans', sans-serif;\">Health savings account</span></span></span></span></span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"background-color:#FFFFFF;\"><span style=\"color:#595959;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Noto Sans', sans-serif;\">Life insurance</span></span></span></span></span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"background-color:#FFFFFF;\"><span style=\"color:#595959;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Noto Sans', sans-serif;\">Paid time off</span></span></span></span></span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"background-color:#FFFFFF;\"><span style=\"color:#595959;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Noto Sans', sans-serif;\">Vision insurance</span></span></span></span></span></span></li>\r\n</ul>\r\n\r\n<p><span style=\"font-size:11pt;\"><span style=\"background-color:#FFFFFF;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Noto Sans', sans-serif;\"><span style=\"color:#595959;\">Schedule:</span></span></span></span></span></span></p>\r\n\r\n<ul>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"background-color:#FFFFFF;\"><span style=\"color:#595959;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Noto Sans', sans-serif;\">8 hour shift</span></span></span></span></span></span></li>\r\n</ul>\r\n\r\n<p><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Noto Sans', sans-serif;\"><span style=\"color:#595959;\">Work Location: In person</span></span></span></span></span></p>",
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