Service Intern

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  "detail": {
    "city": "Brighton",
    "jobId": 155361,
    "level": "Entry",
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    "jobTitle": "Service Intern",
    "location": "LC Anderson Inc - Brighton, MA 02135",
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    "clientCode": "12W72",
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    "description": "<p><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\">A FirstCall Mechanical Company&nbsp;</span></span></p>\r\n\r\n<p><span style=\"font-family:Verdana,Geneva,sans-serif;\"><span style=\"display:block;font-size:12px;\"><strong>SERVICE INTERN</strong></span></span></p>\r\n\r\n<p><span style=\"font-family:Verdana,Geneva,sans-serif;\"><span style=\"display:block;font-size:12px;\"><strong>Location: </strong>Boston, MA.</span></span></p>\r\n\r\n<p><span style=\"font-family:Verdana,Geneva,sans-serif;\"><span style=\"display:block;font-size:12px;\"><strong>WHO IS FIRSTCALL MECHANICAL?</strong></span></span></p>\r\n\r\n<p><span style=\"font-family:Verdana,Geneva,sans-serif;\"><span style=\"display:block;font-size:12px;\">LC Anderson is a commercial HVACR company based in Boston. Founded in 1943, LC Anderson services various customers across the greater Boston area. Founded in 1943, LCA partnered with&nbsp;FirstCall&nbsp;Mechanical in 2025.&nbsp;&nbsp;&nbsp;</span></span></p>\r\n\r\n<p><span style=\"font-family:Verdana,Geneva,sans-serif;\"><span style=\"display:block;font-size:12px;\">FirstCall Mechanical is a leading provider of commercial and industrial HVAC, building controls, electrical, and plumbing services. FirstCall serves a wide array of facility and customer types, including distribution centers, industrial plants, universities, airports, healthcare facilities, self-storage units, and more. With approximately 700 employees across Ohio, New York, Virginia, Tennessee, North Carolina, South Carolina, Georgia, Florida, and Texas, FirstCall is committed to building durable partnerships. The company is actively expanding its operations nationwide and partnering with organizations that share its dedication to quality and customer satisfaction.</span></span></p>\r\n\r\n<p><span style=\"font-family:Verdana,Geneva,sans-serif;\"><span style=\"display:block;font-size:12px;\">FirstCall Mechanical not only partners with companies to nurture growth in the market, but also provides equal focus on employee growth and development as well.&nbsp; We believe when YOU succeed, we all succeed, so we strive to be the first call for talented team members who want a career, not just a job.</span></span></p>\r\n\r\n<p><span style=\"font-family:Verdana,Geneva,sans-serif;\"><span style=\"display:block;font-size:12px;\"><b>BENEFITS OVERVIEW</b>&nbsp;</span></span></p>\r\n\r\n<p><span style=\"font-family:Verdana,Geneva,sans-serif;\"><span style=\"display:block;font-size:12px;\">FirstCall&nbsp;Mechanical values our employees&#39; well-being, growth, and success! Employees are offered a robust benefits package, including:&nbsp;&nbsp;</span></span></p>\r\n\r\n<ul>\r\n\t<li><span style=\"font-family:Verdana,Geneva,sans-serif;\"><span style=\"display:block;font-size:12px;\"><b>Competitive Weekly Pay</b>&nbsp;</span></span></li>\r\n\t<li><span style=\"font-family:Verdana,Geneva,sans-serif;\"><span style=\"display:block;font-size:12px;\"><b>Comprehensive Healthcare Coverage</b>&nbsp;- Medical, Dental, Vision, + More (Includes some 100% Company-paid plans)&nbsp;</span></span></li>\r\n\t<li><span style=\"font-family:Verdana,Geneva,sans-serif;\"><span style=\"display:block;font-size:12px;\"><b>Financial Resources&nbsp;</b>- 401(k) Retirement Savings Plan with a 5% match, Life Insurance, Short &amp; Long-Term Disability&nbsp;</span></span></li>\r\n\t<li><span style=\"font-family:Verdana,Geneva,sans-serif;\"><span style=\"display:block;font-size:12px;\"><b>Time-Off &amp; Holidays&nbsp;</b>- Up to 4 weeks of Paid Off, 9 Paid Holidays + Veterans Day for Veterans&nbsp;</span></span></li>\r\n\t<li><span style=\"font-family:Verdana,Geneva,sans-serif;\"><span style=\"display:block;font-size:12px;\"><b>Career Growth &amp; Development</b>- Company-sponsored education and career advancement programs like the&nbsp;FirstCall&nbsp;Academy, the Learning &amp; Education Assistance Program (LEAP), and the&nbsp;FirstCall&nbsp;Progression Program&nbsp;</span></span></li>\r\n\t<li><span style=\"font-family:Verdana,Geneva,sans-serif;\"><span style=\"display:block;font-size:12px;\"><b>Generous Referral Bonus</b>&nbsp;of $2,500 per referral&nbsp;</span></span></li>\r\n\t<li><span style=\"font-family:Verdana,Geneva,sans-serif;\"><span style=\"display:block;font-size:12px;\"><b>Role-Specific Perks</b>&nbsp;- Company vehicle or allowance, mobile phone or phone allowance, uniforms, and work boot allowances</span></span></li>\r\n</ul>\r\n\r\n<p><span style=\"font-family:Verdana,Geneva,sans-serif;\"><span style=\"display:block;font-size:12px;\"><strong>POSITION OVERVIEW</strong>&nbsp;</span></span></p>\r\n\r\n<p><span style=\"font-family:Verdana,Geneva,sans-serif;\"><span style=\"display:block;font-size:12px;\">We are currently seeking a <strong>Service Intern&nbsp;</strong>to join the fast-growing team. They will&nbsp;support the LC Anderson Service Operations team by assisting with day-to-day administrative, coordination, and operational tasks. This role provides exposure to commercial HVAC/refrigeration service operations, field service management software, and customer service workflows in a fast-paced, team-oriented environment. Ideal for students pursuing degrees in business administration, operations management, or a related field.</span></span></p>\r\n\r\n<p><span style=\"font-family:Verdana,Geneva,sans-serif;\"><span style=\"display:block;font-size:12px;\"><strong>JOB RESPONSIBILITIES</strong>&nbsp;</span></span></p>\r\n\r\n<ul>\r\n\t<li><span style=\"font-family:Verdana,Geneva,sans-serif;\"><span style=\"display:block;font-size:12px;\">Assist Service Coordinators with job scheduling, dispatch support, and work order tracking in BuildOps</span></span></li>\r\n\t<li><span style=\"font-family:Verdana,Geneva,sans-serif;\"><span style=\"display:block;font-size:12px;\">Help maintain and update customer and equipment records for accuracy and completeness</span></span></li>\r\n\t<li><span style=\"font-family:Verdana,Geneva,sans-serif;\"><span style=\"display:block;font-size:12px;\">Support PMA (Planned Maintenance Agreement) reporting and documentation</span></span></li>\r\n\t<li><span style=\"font-family:Verdana,Geneva,sans-serif;\"><span style=\"display:block;font-size:12px;\">Assist with monitoring open work orders and following up on pending items</span></span></li>\r\n\t<li><span style=\"font-family:Verdana,Geneva,sans-serif;\"><span style=\"display:block;font-size:12px;\">Support CSRs with inbound service call intake and customer follow-up communications</span></span></li>\r\n\t<li><span style=\"font-family:Verdana,Geneva,sans-serif;\"><span style=\"display:block;font-size:12px;\">Assist with preparing service quotes, proposals, and client-facing documents</span></span></li>\r\n\t<li><span style=\"font-family:Verdana,Geneva,sans-serif;\"><span style=\"display:block;font-size:12px;\">Help coordinate scheduling communications between field technicians and customers</span></span></li>\r\n\t<li><span style=\"font-family:Verdana,Geneva,sans-serif;\"><span style=\"display:block;font-size:12px;\">Organize and maintain operational files, templates, and reference documents</span></span></li>\r\n\t<li><span style=\"font-family:Verdana,Geneva,sans-serif;\"><span style=\"display:block;font-size:12px;\">Assist in compiling data for scorecard metrics, service performance reports, and EOS documentation</span></span></li>\r\n\t<li><span style=\"font-family:Verdana,Geneva,sans-serif;\"><span style=\"display:block;font-size:12px;\">Support special projects and process improvement initiatives as assigned</span></span></li>\r\n\t<li><span style=\"font-family:Verdana,Geneva,sans-serif;\"><span style=\"display:block;font-size:12px;\">Participate in department L10 meetings and training sessions as a learning observer</span></span></li>\r\n</ul>\r\n\r\n<p><span style=\"font-family:Verdana,Geneva,sans-serif;\"><span style=\"display:block;font-size:12px;\"><strong>ACCOUNTABILITIES</strong>&nbsp;</span></span></p>\r\n\r\n<ul>\r\n\t<li paraeid=\"{501576df-2f05-4af1-88a6-cf56ef22a9e9}{63}\" paraid=\"2010892301\"><span style=\"font-family:Verdana,Geneva,sans-serif;\"><span style=\"display:block;font-size:12px;\">Continual learning and development in the body of knowledge through&nbsp;FirstCall&nbsp;Academy, to ensure we set the bar for skill level in the industry&nbsp;&nbsp;</span></span></li>\r\n\t<li paraeid=\"{501576df-2f05-4af1-88a6-cf56ef22a9e9}{65}\" paraid=\"2125735395\"><span style=\"font-family:Verdana,Geneva,sans-serif;\"><span style=\"display:block;font-size:12px;\">Elite&nbsp;level of customer service, to ensure we continue to be the&nbsp;FirstCall&nbsp;our customers make for their HVAC needs.</span></span></li>\r\n</ul>\r\n\r\n<p><span style=\"font-family:Verdana,Geneva,sans-serif;\"><span style=\"display:block;font-size:12px;\"><strong>ORGANIZATIONAL ALIGNMENT&nbsp;</strong>&nbsp;</span></span></p>\r\n\r\n<p><span style=\"font-family:Verdana,Geneva,sans-serif;\"><span style=\"display:block;font-size:12px;\">This position reports to the local Field Performance &amp; Development Manager.</span></span></p>\r\n",
    "jobCategory": "",
    "salaryRange": "$18.00 - $20.00 Hourly",
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    "googleJobJson": "{\"@context\":\"https://schema.org/\",\"@type\":\"JobPosting\",\"title\":\"Service Intern\",\"identifier\":\"J12W72155361\",\"url\":\"https://www.paycomonline.net/v4/ats/web.php/portal/BD2EFC24BA2CF50724C3B3300274CC48/jobs/155361\",\"image\":\"https://www.paycomonline.net/v4/ats/web.php/application/style/logo?clientkey=BD2EFC24BA2CF50724C3B3300274CC48\",\"baseSalary\":{\"@type\":\"MonetaryAmount\",\"currency\":\"USD\",\"value\":{\"@type\":\"QuantitativeValue\",\"minValue\":18,\"maxValue\":20,\"unitText\":\"\"}},\"datePosted\":\"2026-05-28\",\"description\":\"Job DetailsLevel: EntryJob Location: LC Anderson Inc - Brighton, MA 02135Position Type: InternshipSalary Range: $18.00 - $20.00 HourlyA FirstCall Mechanical Company&nbsp;\\r\\n\\r\\nSERVICE INTERN\\r\\n\\r\\nLocation: Boston, MA.\\r\\n\\r\\nWHO IS FIRSTCALL MECHANICAL?\\r\\n\\r\\nLC Anderson is a commercial HVACR company based in Boston. Founded in 1943, LC Anderson services various customers across the greater Boston area. Founded in 1943, LCA partnered with&nbsp;FirstCall&nbsp;Mechanical in 2025.&nbsp;&nbsp;&nbsp;\\r\\n\\r\\nFirstCall Mechanical is a leading provider of commercial and industrial HVAC, building controls, electrical, and plumbing services. FirstCall serves a wide array of facility and customer types, including distribution centers, industrial plants, universities, airports, healthcare facilities, self-storage units, and more. With approximately 700 employees across Ohio, New York, Virginia, Tennessee, North Carolina, South Carolina, Georgia, Florida, and Texas, FirstCall is committed to building durable partnerships. The company is actively expanding its operations nationwide and partnering with organizations that share its dedication to quality and customer satisfaction.\\r\\n\\r\\nFirstCall Mechanical not only partners with companies to nurture growth in the market, but also provides equal focus on employee growth and development as well.&nbsp; We believe when YOU succeed, we all succeed, so we strive to be the first call for talented team members who want a career, not just a job.\\r\\n\\r\\nBENEFITS OVERVIEW&nbsp;\\r\\n\\r\\nFirstCall&nbsp;Mechanical values our employees&#39; well-being, growth, and success! Employees are offered a robust benefits package, including:&nbsp;&nbsp;\\r\\n\\r\\n\\r\\n\\tCompetitive Weekly Pay&nbsp;\\r\\n\\tComprehensive Healthcare Coverage&nbsp;- Medical, Dental, Vision, + More (Includes some 100% Company-paid plans)&nbsp;\\r\\n\\tFinancial Resources&nbsp;- 401(k) Retirement Savings Plan with a 5% match, Life Insurance, Short &amp; Long-Term Disability&nbsp;\\r\\n\\tTime-Off &amp; Holidays&nbsp;- Up to 4 weeks of Paid Off, 9 Paid Holidays + Veterans Day for Veterans&nbsp;\\r\\n\\tCareer Growth &amp; Development- Company-sponsored education and career advancement programs like the&nbsp;FirstCall&nbsp;Academy, the Learning &amp; Education Assistance Program (LEAP), and the&nbsp;FirstCall&nbsp;Progression Program&nbsp;\\r\\n\\tGenerous Referral Bonus&nbsp;of $2,500 per referral&nbsp;\\r\\n\\tRole-Specific Perks&nbsp;- Company vehicle or allowance, mobile phone or phone allowance, uniforms, and work boot allowances\\r\\n\\r\\n\\r\\nPOSITION OVERVIEW&nbsp;\\r\\n\\r\\nWe are currently seeking a Service Intern&nbsp;to join the fast-growing team. They will&nbsp;support the LC Anderson Service Operations team by assisting with day-to-day administrative, coordination, and operational tasks. This role provides exposure to commercial HVAC/refrigeration service operations, field service management software, and customer service workflows in a fast-paced, team-oriented environment. Ideal for students pursuing degrees in business administration, operations management, or a related field.\\r\\n\\r\\nJOB RESPONSIBILITIES&nbsp;\\r\\n\\r\\n\\r\\n\\tAssist Service Coordinators with job scheduling, dispatch support, and work order tracking in BuildOps\\r\\n\\tHelp maintain and update customer and equipment records for accuracy and completeness\\r\\n\\tSupport PMA (Planned Maintenance Agreement) reporting and documentation\\r\\n\\tAssist with monitoring open work orders and following up on pending items\\r\\n\\tSupport CSRs with inbound service call intake and customer follow-up communications\\r\\n\\tAssist with preparing service quotes, proposals, and client-facing documents\\r\\n\\tHelp coordinate scheduling communications between field technicians and customers\\r\\n\\tOrganize and maintain operational files, templates, and reference documents\\r\\n\\tAssist in compiling data for scorecard metrics, service performance reports, and EOS documentation\\r\\n\\tSupport special projects and process improvement initiatives as assigned\\r\\n\\tParticipate in department L10 meetings and training sessions as a learning observer\\r\\n\\r\\n\\r\\nACCOUNTABILITIES&nbsp;\\r\\n\\r\\n\\r\\n\\tContinual learning and development in the body of knowledge through&nbsp;FirstCall&nbsp;Academy, to ensure we set the bar for skill level in the industry&nbsp;&nbsp;\\r\\n\\tElite&nbsp;level of customer service, to ensure we continue to be the&nbsp;FirstCall&nbsp;our customers make for their HVAC needs.\\r\\n\\r\\n\\r\\nORGANIZATIONAL ALIGNMENT&nbsp;&nbsp;\\r\\n\\r\\nThis position reports to the local Field Performance &amp; Development Manager.\\r\\nQualificationsRequired:\\r\\n\\r\\n\\r\\n\\tCurrently enrolled in an accredited college or university program (sophomore standing or above preferred)\\r\\n\\tProficiency with Microsoft Office Suite (Word, Excel, Outlook)\\r\\n\\tStrong written and verbal communication skills\\r\\n\\tDetail-oriented with strong organizational and time management skills\\r\\n\\tAbility to work independently and as part of a team in a fast-paced environment\\r\\n\\r\\n\\r\\nPreferred:\\r\\n\\r\\n\\r\\n\\tPursuing a degree in Business Administration, Operations Management, or related field\\r\\n\\tPrior experience in an office, customer service, or field service environment\\r\\n\\tFamiliarity with field service management software or CRM platforms\\r\\n\\tInterest in commercial HVAC, mechanical trades, or facilities management\\r\\n\\r\\n\\r\\nBEHAVIORAL PROFILE\\r\\n\\r\\nLanguage Skills\\r\\n\\r\\nAbility to read and&nbsp;comprehend&nbsp;written instructions, emails, and business correspondence. Strong written communication skills for drafting emails, reports, and internal documents.\\r\\n\\r\\nReasoning Ability\\r\\n\\r\\nStrong problem-solving skills with the ability to follow written, verbal, or visual instructions. Ability to prioritize multiple tasks, manage deadlines, and adapt to changing priorities. Attention to detail and sound judgment in handling confidential information.\\r\\n\\r\\nEnvironmental Requirements\\r\\n\\r\\nPrimarily works in the office, coordinating service calls, managing schedules, and handling administrative tasks. May need to work in a shared office space with other coordinators. \\r\\n\\r\\nPhysical Demands\\r\\n\\r\\nRequires extended periods of sitting while on a computer, answering phones, and managing scheduling systems. May need to move around the office to communicate with team members, retrieve documents, or check inventory. Occasionally required to lift office supplies, files, or small HVAC-related parts (typically under 20 lbs.). \\r\\n\\r\\nNOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.\\r\\n\\r\\nFirstCall does not accept unsolicited resumes, employment applications or inquiries from recruiters, employment agencies or individual job seekers. Applicants who are selected to proceed to the next stage of FirstCall&rsquo;s process will be contacted directly by a member of our team. Please note that we are unable to provide individual feedback to all applicants. Applications will stay active in our system for 60 days, and after 60 days applicants will need to reapply for the role.\\r\\n\",\"responsibilities\":\"A FirstCall Mechanical Company&nbsp;\\r\\n\\r\\nSERVICE INTERN\\r\\n\\r\\nLocation: Boston, MA.\\r\\n\\r\\nWHO IS FIRSTCALL MECHANICAL?\\r\\n\\r\\nLC Anderson is a commercial HVACR company based in Boston. Founded in 1943, LC Anderson services various customers across the greater Boston area. Founded in 1943, LCA partnered with&nbsp;FirstCall&nbsp;Mechanical in 2025.&nbsp;&nbsp;&nbsp;\\r\\n\\r\\nFirstCall Mechanical is a leading provider of commercial and industrial HVAC, building controls, electrical, and plumbing services. FirstCall serves a wide array of facility and customer types, including distribution centers, industrial plants, universities, airports, healthcare facilities, self-storage units, and more. With approximately 700 employees across Ohio, New York, Virginia, Tennessee, North Carolina, South Carolina, Georgia, Florida, and Texas, FirstCall is committed to building durable partnerships. The company is actively expanding its operations nationwide and partnering with organizations that share its dedication to quality and customer satisfaction.\\r\\n\\r\\nFirstCall Mechanical not only partners with companies to nurture growth in the market, but also provides equal focus on employee growth and development as well.&nbsp; We believe when YOU succeed, we all succeed, so we strive to be the first call for talented team members who want a career, not just a job.\\r\\n\\r\\nBENEFITS OVERVIEW&nbsp;\\r\\n\\r\\nFirstCall&nbsp;Mechanical values our employees&#39; well-being, growth, and success! Employees are offered a robust benefits package, including:&nbsp;&nbsp;\\r\\n\\r\\n\\r\\n\\tCompetitive Weekly Pay&nbsp;\\r\\n\\tComprehensive Healthcare Coverage&nbsp;- Medical, Dental, Vision, + More (Includes some 100% Company-paid plans)&nbsp;\\r\\n\\tFinancial Resources&nbsp;- 401(k) Retirement Savings Plan with a 5% match, Life Insurance, Short &amp; Long-Term Disability&nbsp;\\r\\n\\tTime-Off &amp; Holidays&nbsp;- Up to 4 weeks of Paid Off, 9 Paid Holidays + Veterans Day for Veterans&nbsp;\\r\\n\\tCareer Growth &amp; Development- Company-sponsored education and career advancement programs like the&nbsp;FirstCall&nbsp;Academy, the Learning &amp; Education Assistance Program (LEAP), and the&nbsp;FirstCall&nbsp;Progression Program&nbsp;\\r\\n\\tGenerous Referral Bonus&nbsp;of $2,500 per referral&nbsp;\\r\\n\\tRole-Specific Perks&nbsp;- Company vehicle or allowance, mobile phone or phone allowance, uniforms, and work boot allowances\\r\\n\\r\\n\\r\\nPOSITION OVERVIEW&nbsp;\\r\\n\\r\\nWe are currently seeking a Service Intern&nbsp;to join the fast-growing team. They will&nbsp;support the LC Anderson Service Operations team by assisting with day-to-day administrative, coordination, and operational tasks. This role provides exposure to commercial HVAC/refrigeration service operations, field service management software, and customer service workflows in a fast-paced, team-oriented environment. Ideal for students pursuing degrees in business administration, operations management, or a related field.\\r\\n\\r\\nJOB RESPONSIBILITIES&nbsp;\\r\\n\\r\\n\\r\\n\\tAssist Service Coordinators with job scheduling, dispatch support, and work order tracking in BuildOps\\r\\n\\tHelp maintain and update customer and equipment records for accuracy and completeness\\r\\n\\tSupport PMA (Planned Maintenance Agreement) reporting and documentation\\r\\n\\tAssist with monitoring open work orders and following up on pending items\\r\\n\\tSupport CSRs with inbound service call intake and customer follow-up communications\\r\\n\\tAssist with preparing service quotes, proposals, and client-facing documents\\r\\n\\tHelp coordinate scheduling communications between field technicians and customers\\r\\n\\tOrganize and maintain operational files, templates, and reference documents\\r\\n\\tAssist in compiling data for scorecard metrics, service performance reports, and EOS documentation\\r\\n\\tSupport special projects and process improvement initiatives as assigned\\r\\n\\tParticipate in department L10 meetings and training sessions as a learning observer\\r\\n\\r\\n\\r\\nACCOUNTABILITIES&nbsp;\\r\\n\\r\\n\\r\\n\\tContinual learning and development in the body of knowledge through&nbsp;FirstCall&nbsp;Academy, to ensure we set the bar for skill level in the industry&nbsp;&nbsp;\\r\\n\\tElite&nbsp;level of customer service, to ensure we continue to be the&nbsp;FirstCall&nbsp;our customers make for their HVAC needs.\\r\\n\\r\\n\\r\\nORGANIZATIONAL ALIGNMENT&nbsp;&nbsp;\\r\\n\\r\\nThis position reports to the local Field Performance &amp; Development Manager.\\r\\n\",\"employmentType\":\"INTERN\",\"hiringOrganization\":{\"@type\":\"Organization\",\"name\":\"FIRSTCALL MECHANICAL GROUP LLC\",\"logo\":\"https://www.paycomonline.net/v4/ats/web.php/application/style/logo?clientkey=BD2EFC24BA2CF50724C3B3300274CC48\"},\"jobLocation\":{\"@type\":\"Place\",\"address\":{\"streetAddress\":\"15 Soldiers Field Pl,\",\"addressLocality\":\"Brighton\",\"addressRegion\":\"MA\",\"postalCode\":2135,\"addressCountry\":\"USA\"}},\"qualifications\":\"Required:\\r\\n\\r\\n\\r\\n\\tCurrently enrolled in an accredited college or university program (sophomore standing or above preferred)\\r\\n\\tProficiency with Microsoft Office Suite (Word, Excel, Outlook)\\r\\n\\tStrong written and verbal communication skills\\r\\n\\tDetail-oriented with strong organizational and time management skills\\r\\n\\tAbility to work independently and as part of a team in a fast-paced environment\\r\\n\\r\\n\\r\\nPreferred:\\r\\n\\r\\n\\r\\n\\tPursuing a degree in Business Administration, Operations Management, or related field\\r\\n\\tPrior experience in an office, customer service, or field service environment\\r\\n\\tFamiliarity with field service management software or CRM platforms\\r\\n\\tInterest in commercial HVAC, mechanical trades, or facilities management\\r\\n\\r\\n\\r\\nBEHAVIORAL PROFILE\\r\\n\\r\\nLanguage Skills\\r\\n\\r\\nAbility to read and&nbsp;comprehend&nbsp;written instructions, emails, and business correspondence. Strong written communication skills for drafting emails, reports, and internal documents.\\r\\n\\r\\nReasoning Ability\\r\\n\\r\\nStrong problem-solving skills with the ability to follow written, verbal, or visual instructions. Ability to prioritize multiple tasks, manage deadlines, and adapt to changing priorities. Attention to detail and sound judgment in handling confidential information.\\r\\n\\r\\nEnvironmental Requirements\\r\\n\\r\\nPrimarily works in the office, coordinating service calls, managing schedules, and handling administrative tasks. May need to work in a shared office space with other coordinators. \\r\\n\\r\\nPhysical Demands\\r\\n\\r\\nRequires extended periods of sitting while on a computer, answering phones, and managing scheduling systems. May need to move around the office to communicate with team members, retrieve documents, or check inventory. Occasionally required to lift office supplies, files, or small HVAC-related parts (typically under 20 lbs.). \\r\\n\\r\\nNOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.\\r\\n\\r\\nFirstCall does not accept unsolicited resumes, employment applications or inquiries from recruiters, employment agencies or individual job seekers. Applicants who are selected to proceed to the next stage of FirstCall&rsquo;s process will be contacted directly by a member of our team. Please note that we are unable to provide individual feedback to all applicants. Applications will stay active in our system for 60 days, and after 60 days applicants will need to reapply for the role.\\r\\n\",\"experienceRequirements\":\"Required:\\r\\n\\r\\n\\r\\n\\tCurrently enrolled in an accredited college or university program (sophomore standing or above preferred)\\r\\n\\tProficiency with Microsoft Office Suite (Word, Excel, Outlook)\\r\\n\\tStrong written and verbal communication skills\\r\\n\\tDetail-oriented with strong organizational and time management skills\\r\\n\\tAbility to work independently and as part of a team in a fast-paced environment\\r\\n\\r\\n\\r\\nPreferred:\\r\\n\\r\\n\\r\\n\\tPursuing a degree in Business Administration, Operations Management, or related field\\r\\n\\tPrior experience in an office, customer service, or field service environment\\r\\n\\tFamiliarity with field service management software or CRM platforms\\r\\n\\tInterest in commercial HVAC, mechanical trades, or facilities management\\r\\n\\r\\n\\r\\nBEHAVIORAL PROFILE\\r\\n\\r\\nLanguage Skills\\r\\n\\r\\nAbility to read and&nbsp;comprehend&nbsp;written instructions, emails, and business correspondence. Strong written communication skills for drafting emails, reports, and internal documents.\\r\\n\\r\\nReasoning Ability\\r\\n\\r\\nStrong problem-solving skills with the ability to follow written, verbal, or visual instructions. Ability to prioritize multiple tasks, manage deadlines, and adapt to changing priorities. Attention to detail and sound judgment in handling confidential information.\\r\\n\\r\\nEnvironmental Requirements\\r\\n\\r\\nPrimarily works in the office, coordinating service calls, managing schedules, and handling administrative tasks. May need to work in a shared office space with other coordinators. \\r\\n\\r\\nPhysical Demands\\r\\n\\r\\nRequires extended periods of sitting while on a computer, answering phones, and managing scheduling systems. May need to move around the office to communicate with team members, retrieve documents, or check inventory. Occasionally required to lift office supplies, files, or small HVAC-related parts (typically under 20 lbs.). \\r\\n\\r\\nNOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.\\r\\n\\r\\nFirstCall does not accept unsolicited resumes, employment applications or inquiries from recruiters, employment agencies or individual job seekers. Applicants who are selected to proceed to the next stage of FirstCall&rsquo;s process will be contacted directly by a member of our team. Please note that we are unable to provide individual feedback to all applicants. Applications will stay active in our system for 60 days, and after 60 days applicants will need to reapply for the role.\\r\\n\",\"validThrough\":\"2026-07-28\"}",
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    "qualifications": "<p><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\"><strong>Required:</strong></span></span></p>\r\n\r\n<ul>\r\n\t<li><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\">Currently enrolled in an accredited college or university program (sophomore standing or above preferred)</span></span></li>\r\n\t<li><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\">Proficiency with Microsoft Office Suite (Word, Excel, Outlook)</span></span></li>\r\n\t<li><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\">Strong written and verbal communication skills</span></span></li>\r\n\t<li><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\">Detail-oriented with strong organizational and time management skills</span></span></li>\r\n\t<li><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\">Ability to work independently and as part of a team in a fast-paced environment</span></span></li>\r\n</ul>\r\n\r\n<p><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\"><strong>Preferred:</strong></span></span></p>\r\n\r\n<ul>\r\n\t<li><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\">Pursuing a degree in Business Administration, Operations Management, or related field</span></span></li>\r\n\t<li><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\">Prior experience in an office, customer service, or field service environment</span></span></li>\r\n\t<li><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\">Familiarity with field service management software or CRM platforms</span></span></li>\r\n\t<li><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\">Interest in commercial HVAC, mechanical trades, or facilities management</span></span></li>\r\n</ul>\r\n\r\n<p><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\"><strong>BEHAVIORAL PROFILE</strong></span></span></p>\r\n\r\n<p><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\"><strong>Language Skills</strong></span></span></p>\r\n\r\n<p><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\">Ability to read and&nbsp;comprehend&nbsp;written instructions, emails, and business correspondence. Strong written communication skills for drafting emails, reports, and internal documents.</span></span></p>\r\n\r\n<p><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\"><strong>Reasoning Ability</strong></span></span></p>\r\n\r\n<p><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\">Strong problem-solving skills with the ability to follow written, verbal, or visual instructions. Ability to prioritize multiple tasks, manage deadlines, and adapt to changing priorities. Attention to detail and sound judgment in handling confidential information.</span></span></p>\r\n\r\n<p><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\"><strong>Environmental Requirements</strong></span></span></p>\r\n\r\n<p><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\">Primarily works in the office, coordinating service calls, managing schedules, and handling administrative tasks. May need to work in a shared office space with other coordinators. </span></span></p>\r\n\r\n<p><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\"><strong>Physical Demands</strong></span></span></p>\r\n\r\n<p><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\">Requires extended periods of sitting while on a computer, answering phones, and managing scheduling systems. May need to move around the office to communicate with team members, retrieve documents, or check inventory. Occasionally required to lift office supplies, files, or small HVAC-related parts (typically under 20 lbs.). </span></span></p>\r\n\r\n<p><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\"><strong>NOTE:</strong> This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.</span></span></p>\r\n\r\n<p><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\"><i><strong>FirstCall does not accept unsolicited resumes, employment applications or inquiries from recruiters, employment agencies or individual job seekers. Applicants who are selected to proceed to the next stage of FirstCall&rsquo;s process will be contacted directly by a member of our team. Please note that we are unable to provide individual feedback to all applicants. Applications will stay active in our system for 60 days, and after 60 days applicants will need to reapply for the role.</strong></i></span></span></p>\r\n",
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