Home › Companies › 259d7b80 0707 43c4 Ab71 6ad135f48c81 19000101 000001 › Quality Assurance Specialist
Quality Assurance Specialist
259d7b80 0707 43c4 Ab71 6ad135f48c81 19000101 000001 · Indianapolis, IN, US, Indianapolis, IN · Active · ADP Workforce Now Recruiting
Job facts
| Field | Value |
|---|---|
| Company | 259d7b80 0707 43c4 Ab71 6ad135f48c81 19000101 000001 |
| Title | Quality Assurance Specialist |
| Normalized title | - |
| Department / team | - |
| Location | Indianapolis, IN, United States |
| Work model | - |
| Employment type | Full Time |
| Salary | - |
| Status | active |
| ATS provider | ADP Workforce Now Recruiting |
| Posted / first seen | 2026-03-23 / 2026-05-31 |
| Changed / last seen | 2026-06-06 / 2026-06-06 |
Related slices
| Page | What it contains | Open |
|---|---|---|
| Company jobs | Active postings from 259d7b80 0707 43c4 Ab71 6ad135f48c81 19000101 000001. | Open |
| Company breakdowns | Role, location, ATS, and work model facets for this company. | Open |
| ATS provider jobs | Active postings observed through ADP Workforce Now Recruiting. | Open |
| Provider filtered search | The same provider as a filtered job collection. | Open |
| City jobs | Active postings in Indianapolis. | Open |
| Lifecycle events | Open, update, close, and reopen events for this posting. | Open |
| Original posting | Canonical source or apply URL captured from the ATS. | Open |
Linked records
| Company | 259d7b80 0707 43c4 Ab71 6ad135f48c81 19000101 000001 |
| Source | 7cb73587-9a71-4c57-a6a2-b81801364e53 |
| ATS provider | ADP Workforce Now Recruiting |
Description
SUMMARY: This position is responsible for receiving, investigating, compiling, and reporting service complaints and in assisting the Manager of Complaints and Grievances in all aspects of internal quality control, provider quality assessment and improvement, and complaint/grievance management and resolution.
ESSENTIAL FUNCTIONS
Assure enforcement of quality improvement policies and procedures. Maintain a positive working relationship with providers. Investigate and resolve all complaints and/or grievances. Assure appropriate and timely follow up and reporting for all complaints or grievances. Ensure all providers are performing according to SETI’s standards. Conduct periodic surveys to access consumer satisfaction and service quality. Prepare monthly and/or quarterly quality assessment reports for state agency. Recommend policies and procedures as required to improve service quality. Participate in provider orientations. Assist new providers in meeting contractual quality assurance standards. First point of contact when QA Manager is unavailable. Active participant on Quality Management Committee, as required. Other duties as assigned. QUALIFICATIONS REQUIRED
Excellent communication skills. Problem solving skills, excellent time management skills. 2-years’ customer service experience. Ability to work independently or with a team. Positive attitude. MINIMUM REQUIRED EDUCATION/TRAINING
High School graduate or equivalent.
Full job record
| Job ID | 3bd0efbc561fe82498b3ae9fcfd63eeda73f7ad3 |
| Org ID | ebd4c9a8-73f2-48d5-8007-558dc274e223 |
| Source ID | 7cb73587-9a71-4c57-a6a2-b81801364e53 |
| Board ID | 7cb73587-9a71-4c57-a6a2-b81801364e53 |
| Provider | adp_workforcenow |
| Provider Job Key | 589462 |
| Title | Quality Assurance Specialist |
| Normalized Title | — |
| Status | active |
| Active | yes |
| Location Text | Indianapolis, IN, US, Indianapolis, IN |
| Department | — |
| Team | — |
| Employment Type | full_time |
| Workplace Type | — |
| Remote Policy | — |
| Country | United States |
| Region | IN |
| City | Indianapolis |
| Salary Raw | — |
| Salary Min | — |
| Salary Max | — |
| Salary Currency | — |
| Salary Period | — |
| Source URL | https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=259d7b80-0707-43c4-ab71-6ad135f48c81&ccId=19000101_000001&lang=en_US&type=JS&jobId=589462&jwId=9201170029269_1 |
| Apply URL | https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=259d7b80-0707-43c4-ab71-6ad135f48c81&ccId=19000101_000001&lang=en_US&type=JS&jobId=589462&jwId=9201170029269_1 |
| First Seen At | 2026-05-31 18:39:27Z |
| Last Seen At | 2026-06-06 12:38:21Z |
| Last Checked At | 2026-06-06 12:38:21Z |
| Last Changed At | 2026-06-06 12:38:21Z |
| Inactive At | — |
| Source Posted At | 2026-03-23 20:34:00Z |
| Source Updated At | — |
| Raw Payload Uri | s3://job-postings-prod-raw-590183727216/raw/provider=adp_workforcenow/board=259d7b80-0707-43c4-ab71-6ad135f48c81|19000101_000001/date=2026-06-06/2026-06-06T12-38-20-834Z-925b5561d4d9727c1a676d97f635cd7d51050d5cd8fc45f2c498198359f3c944.json |
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