Customer Enablement & Channel Integration Manager - San Francisco/San Jose-

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          "text": "<p><b>Key Responsibilities:</b></p><ul><li>Conduct business diagnostics to help clients establish industry leading customer service solutions</li><li>Develop thoughtful and innovative strategies to improve customer experience, increase revenue generation, and reduce operational costs across various customer segments through customer enablement and channel integration</li><li>Perform/interpret metrics and analysis to identify opportunities and provide business justifications for clients</li><li>Define to-be organization processes, capabilities, application of key technologies, and performance measurements/KPIs</li><li>Develop implementation plans for proposed projects, including timelines, resource requirements and cost estimates</li><li>Transform client vision into concrete business requirements.</li><li>Lead design efforts for the enablement solution (ex: IVR)</li><li>Actively pursue project opportunities and cultivate client relationships</li><li>Contribute to thought capital development</li><li>Ability to travel up to 100% (typically Monday through Thursday)</li></ul>",
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          "text": "<div><div class=\"modWrap\">&nbsp;What We Do WITH Employers<p><strong><span><span><span><span>We offer Permanent and Executive Search staffing. Serving a broad spectrum of industries and have candidates that are qualified in their fields. We are able to meet the most diverse staffing requirements.&nbsp;All our consultants have&nbsp;been in your&nbsp;\"corporate hiring shoes with a mix of agency background\".&nbsp;Exceptional recruiters always find the right \"fit\" regardless of the role they are working on. </span></span></span></span></strong></p><p><strong><span><span><span><span>Our qualified candidates assume positions covering a wide range of employment areas: Office Administration, Accounting, Engineering, Finance,&nbsp; Customer Service, Call Centre, Human Resources, Information Technology,&nbsp;Sales &amp; Marketing, Logistics,&nbsp;Pharmaceutical, Medical, Legal, Bilingual Services, Retail and&nbsp;Management &amp; Executive Search.</span></span></span></span></strong></p></div></div>",
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