Patient Access Assistant I - Ephrata - Days

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        "AddressLine2": "PO Box 1002",
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    "ExternalDescriptionStr": "<p><strong>General Summary</strong></p>\n<p>Works under direct supervision. Represents the System in a professional manner, using good customer service practices in the performance of the following duties: Inpatient admissions, Registration, Patient Arrival, and Kiosk support. Performs a variety of functions including, but not limited to; pre-service outreach to patients, greeting all customers with a warm and personal greeting, promotion and support of self-service tools, interviewing, preparing admitting and other related forms, assigning rooms for inpatients (as appropriate), monitor waiting areas, and preparing information and charges for billing purposes. Also performs a variety of functions related to cashiering and insurance verification.</p>\n<p><strong>Shift</strong></p>\n<p>Full Time, Monday-Friday, 7-3:30pm. Rotating weekends and holidays.</p>",
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        "Longitude": "-76.17737",
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    "ExternalResponsibilitiesStr": "<p><strong>Duties and Responsibilities</strong><br><br><strong>Essential Functions:</strong></p>\n<ul>\n <li>Conducts patient interview to collect accurate financial, biographic and demographic information for admission or registration.</li>\n <li>Explains financial requirements to the patient or responsible party and collects deposits or deductibles as required. Explains insurance coverages and requirements for precertification/preauthorization, as applicable.</li>\n <li>Prepares pre-admission and admitting forms, facilitates room transfers, prepares admitting and discharge reports.</li>\n <li>Reviews pre-arrival, pre-admission, and admission information to ascertain missing registration components, verify insurance coverage and eligibility.</li>\n <li>Collects and reviews registrations to ensure accurate financial and demographic information has been obtained and properly entered into appropriate information systems.</li>\n <li>Makes bed assignments based on patient preference, condition and diagnosis.</li>\n <li>Receives payments from patients and issues receipts. Works with the patient while investigating overpayments and researching other outstanding accounts for additional resource funding.</li>\n <li>Reconciles daily cash and verifies account balances.</li>\n <li>Compiles and distributes information regarding patients' personal, insurance and financial status. Provides appropriate forms to billing and other departments.</li>\n <li>Reviews and prepares admitting and death or birth records to ensure compliance with medical-legal requirements.</li>\n <li>Verifies insurance benefits assigned to the organization to determine if insurance coverage meets appropriate standards. Corresponds with patients to acquire required authorizations and assignments of benefits.</li>\n <li>Maintains the insurance master file and updates as necessary.</li>\n <li>Works with appropriate sources to coordinate precertification requirements with PROs, HMOs and other contractual third parties.</li>\n <li>Assist patients with self-registration and arrival tasks on Welcome Kiosks or on patients’ personal devices.</li>\n <li>Receives payments from patients via the kiosk, manually when applicable, and issues receipts when requested.</li>\n <li>Works with the patient while investigating overpayments, researching or collecting outstanding account balances, payment plan options, and information on resource funding.</li>\n</ul>\n<p><strong>Common Expectations:</strong></p>\n<ul>\n <li>Types and/or compiles correspondence and reports, photocopies information, files information, answers the telephone, takes messages and directs calls.</li>\n <li>Prepares and maintains records of patient charges.</li>\n <li>Maintains department records, reports, files and census statistics as required.</li>\n <li>Maintains established policies and procedures, objectives, quality assessment, safety, environmental and infection control standards.</li>\n <li>Participates in educational programs and inservice meetings.</li>\n <li>Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation.</li>\n <li>Provides outstanding service to all customers: Proactively approach and greet all guests with a warm and personal greeting.</li>\n <li>Fosters teamwork; and practices fiscal responsibility through improvement and innovation.</li>\n</ul>\n<p>&nbsp;</p>",
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