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Hospital Coordinator

1AB3DAD40B6CB1B8A38B904B69BE3810 · Atlanta, GA 30303; 55 Trinity Ave SW, Atlanta, GA, 30303, USA · On Site · Active · Paycom ATS

Job facts

FieldValue
Company1AB3DAD40B6CB1B8A38B904B69BE3810
TitleHospital Coordinator
Normalized title-
Department / teamCustomer Service
LocationAtlanta, GA, United States
Work modelOn Site
Employment type-
Salary-
Statusactive
ATS providerPaycom ATS
Posted / first seen2026-06-05 / 2026-06-06
Changed / last seen2026-06-06 / 2026-06-06

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City jobsActive postings in Atlanta.Open
Department jobsActive postings in Customer Service.Open
Work model jobsActive On Site postings.Open
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Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

Company1AB3DAD40B6CB1B8A38B904B69BE3810
Source0f99b8f6-ba41-4b1b-8bab-1135cc14e56a
ATS providerPaycom ATS

Description

Description ROLE SUMMARY The Hospital Coordinator is responsible for coordinating emergent and non-emergent patient transportation between the designated hospital transfer center and Central EMS. This role ensures timely transport coordination, accurate documentation, and a high level of customer service. The transfer center liaison works closely with Care Coordination, vendors, and internal teams to maintain service efficiency, data integrity, and patient satisfaction. This is a non-exempt position working a shift-based schedule onsite at the designated hospital Transfer Center. KEY RESPONSIBILITIES Essential Duties and Responsibilities: Knowledge and understanding of Central EMS Operations. Knowledge and understanding of the designated hospital system’s patient flow needs. Knowledge of the Central EMS CAD and Statcall (if applicable) Coordinate transportation between hospitals Central EMS Monitor and document ETAs in Cad and Statcall (if applicable) and other systems Communicate ETA updates to customer Review trip history and internal notes to identify delays or recurring issues Maintain accurate and timestamped documentation in CAD, Statcall (if applicable) and manual tracking systems Escalate recurring issues such as missed ETAs or incomplete trip documentation Support problem-solving efforts for transport-related issues Maintain high levels of customer service across all interactions Ensure compliance with HIPAA, company policies, and confidentiality standards Report documentation or compliance concerns to leadership Perform additional duties as assigned PHYSICAL REQUIREMENTS Prolonged periods of sitting Ability to remain at workstation for extended durations Frequent use of computer systems and communication tools CORE COMPETENCIES Attention to Detail Organizational Skills Customer Service Orientation Problem-Solving Skills Communication Skills Adaptability to Shift Work Commitment to Patient Safety and Compliance REPORTING RELATIONSHIP Reports directly to the Director of Operations WORK ENVIRONMENT Onsite at designated hospital Transfer Center Fast-paced healthcare coordination environment Frequent interaction with hospitals, dispatch teams Qualifications REQUIRED QUALIFICATIONS Minimum 2 years of customer service experience (healthcare preferred) Training and/or education in customer service or healthcare services Strong verbal and written communication skills Proficiency in Microsoft Office (Word, Excel, Outlook) Dispatcher or call-taking experience preferred but not required

Full job record

Job ID3bbc2954c186a2155c1998ccff1653b2df7a8566
Org ID4ff2b6f2-21ea-4a62-9403-f00aa1d1dae2
Source ID0f99b8f6-ba41-4b1b-8bab-1135cc14e56a
Board ID0f99b8f6-ba41-4b1b-8bab-1135cc14e56a
Providerpaycom
Provider Job Key122661
TitleHospital Coordinator
Normalized Title—
Statusactive
Activeyes
Location TextAtlanta, GA 30303; 55 Trinity Ave SW, Atlanta, GA, 30303, USA
DepartmentCustomer Service
Team—
Employment Type—
Workplace Typeon_site
Remote Policy—
CountryUnited States
RegionGA
CityAtlanta
Salary RawDescription ROLE SUMMARY The Hospital Coordinator is responsible for coordinating emergent and non-emergent patient transportation between the designated hospital transfer center and Central EMS. This role ensures timely transport coordination, accurate documentation, and a high level of customer service. The transfer center liaison works closely with Care Coordination, vendors, and internal teams to maintain service efficiency, data integrity, and patient satisfaction. This is a non-exempt position working a shift-based schedule onsite at the designated hospital Transfer Center. KEY RESPONSIBILITIES Essential Duties and Responsibilities: Knowledge and understanding of Central EMS Operations. Knowledge and understanding of the designated hospital system’s patient flow needs. Knowledge of the Central EMS CAD and Statcall (if applicable) Coordinate transportation between hospitals Central EMS Monitor and document ETAs in Cad and Statcall (if applicable) and other systems Communicate ETA updates to customer Review trip history and internal notes to identify delays or recurring issues Maintain accurate and timestamped documentation in CAD, Statcall (if applicable) and manual tracking systems Escalate recurring issues such as missed ETAs or incomplete trip documentation Support problem-solving efforts for transport-related issues Maintain high levels of customer service across all interactions Ensure compliance with HIPAA, company policies, and confidentiality standards Report documentation or compliance concerns to leadership Perform additional duties as assigned PHYSICAL REQUIREMENTS Prolonged periods of sitting Ability to remain at workstation for extended durations Frequent use of computer systems and communication tools CORE COMPETENCIES Attention to Detail Organizational Skills Customer Service Orientation Problem-Solving Skills Communication Skills Adaptability to Shift Work Commitment to Patient Safety and Compliance REPORTING RELATIONSHIP Reports directly to the Director of Operations WORK ENVIRONMENT Onsite at designated hospital Transfer Center Fast-paced healthcare coordination environment Frequent interaction with hospitals, dispatch teams Qualifications REQUIRED QUALIFICATIONS Minimum 2 years of customer service experience (healthcare preferred) Training and/or education in customer service or healthcare services Strong verbal and written communication skills Proficiency in Microsoft Office (Word, Excel, Outlook) Dispatcher or call-taking experience preferred but not required
Salary Min—
Salary Max—
Salary Currency—
Salary Period—
Source URLhttps://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=122661&clientkey=1AB3DAD40B6CB1B8A38B904B69BE3810
Apply URLhttps://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=122661&clientkey=1AB3DAD40B6CB1B8A38B904B69BE3810
First Seen At2026-06-06 09:48:14Z
Last Seen At2026-06-06 19:11:46Z
Last Checked At2026-06-06 19:11:46Z
Last Changed At2026-06-06 09:48:14Z
Inactive At—
Source Posted At2026-06-05 00:00:00Z
Source Updated At—
Raw Payload Uris3://job-postings-prod-raw-590183727216/raw/provider=paycom/board=1AB3DAD40B6CB1B8A38B904B69BE3810/date=2026-06-06/2026-06-06T19-11-40-366Z-06fe004809dd0644f6cfca5c26a035633f6aec6e49e1c73695d3a2f870eccb18.json
Event Fields
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Parsed Structured
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Extensions
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Native Structured
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    "jobTitle": "Hospital Coordinator",
    "location": "Atlanta, GA 30303",
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    "clientCode": "13768",
    "remoteType": "",
    "description": "<p style=\"margin-bottom:13px\"><span style=\"font-size:12pt\"><span style=\"line-height:115%\"><span style=\"font-family:Aptos,sans-serif\"><b><span style=\"font-size:13.0pt\"><span style=\"line-height:115%\"><span style=\"color:black\">ROLE SUMMARY</span></span></span></b></span></span></span></p>\r\n\r\n<p style=\"margin-bottom:13px\"><span style=\"font-size:12pt\"><span style=\"line-height:115%\"><span style=\"font-family:Aptos,sans-serif\">The&nbsp;Hospital Coordinator is responsible for coordinating emergent and non-emergent patient transportation between the designated hospital transfer center and Central EMS. This role ensures timely transport coordination, accurate documentation, and a high level of customer service. The transfer center liaison works closely with Care Coordination, vendors, and internal teams to maintain service efficiency, data integrity, and patient satisfaction. This is a non-exempt position working a shift-based schedule onsite at the designated hospital Transfer Center. </span></span></span></p>\r\n\r\n<p style=\"margin-bottom:13px\"><span style=\"font-size:12pt\"><span style=\"line-height:115%\"><span style=\"font-family:Aptos,sans-serif\"><b><span style=\"font-size:13.0pt\"><span style=\"line-height:115%\"><span style=\"color:black\">KEY RESPONSIBILITIES</span></span></span></b></span></span></span></p>\r\n\r\n<p style=\"margin-bottom:13px\"><span style=\"font-size:12pt\"><span style=\"line-height:115%\"><span style=\"font-family:Aptos,sans-serif\"><b>Essential Duties and Responsibilities:</b></span></span></span></p>\r\n\r\n<ul>\r\n\t<li class=\"MsoBodyText\" style=\"margin-right:9px; margin-left:8px\"><span style=\"font-size:12pt\"><span style=\"line-height:107%\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:11.0pt\"><span style=\"line-height:107%\"><span aptos=\"\" style=\"font-family:\">Knowledge and understanding of Central EMS Operations.</span></span></span></span></span></span></li>\r\n\t<li class=\"MsoBodyText\" style=\"margin-right:9px; margin-left:8px\"><span style=\"font-size:12pt\"><span style=\"line-height:107%\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:11.0pt\"><span style=\"line-height:107%\"><span aptos=\"\" style=\"font-family:\">Knowledge and understanding of the designated hospital system&rsquo;s patient flow needs.</span></span></span></span></span></span></li>\r\n\t<li class=\"MsoBodyText\" style=\"margin-right:9px; margin-left:8px\"><span style=\"font-size:12pt\"><span style=\"line-height:107%\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:11.0pt\"><span style=\"line-height:107%\"><span aptos=\"\" style=\"font-family:\">Knowledge of the Central EMS CAD and Statcall (if applicable)</span></span></span></span></span></span></li>\r\n\t<li class=\"MsoBodyText\" style=\"margin-right:9px; margin-left:8px\"><span style=\"font-size:12pt\"><span style=\"line-height:107%\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:11.0pt\"><span style=\"line-height:107%\"><span aptos=\"\" style=\"font-family:\">Coordinate transportation between hospitals Central EMS</span></span></span></span></span></span></li>\r\n\t<li class=\"MsoBodyText\" style=\"margin-right:9px; margin-left:8px\"><span style=\"font-size:12pt\"><span style=\"line-height:107%\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:11.0pt\"><span style=\"line-height:107%\"><span aptos=\"\" style=\"font-family:\">Monitor and document ETAs in Cad and Statcall (if applicable) and other systems</span></span></span></span></span></span></li>\r\n\t<li class=\"MsoBodyText\" style=\"margin-right:9px; margin-left:8px\"><span style=\"font-size:12pt\"><span style=\"line-height:107%\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:11.0pt\"><span style=\"line-height:107%\"><span aptos=\"\" style=\"font-family:\">Communicate ETA updates to customer </span></span></span></span></span></span></li>\r\n\t<li class=\"MsoBodyText\" style=\"margin-right:9px; margin-left:8px\"><span style=\"font-size:12pt\"><span style=\"line-height:107%\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:11.0pt\"><span style=\"line-height:107%\"><span aptos=\"\" style=\"font-family:\">Review trip history and internal notes to identify delays or recurring issues</span></span></span></span></span></span></li>\r\n\t<li class=\"MsoBodyText\" style=\"margin-right:9px; margin-left:8px\"><span style=\"font-size:12pt\"><span style=\"line-height:107%\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:11.0pt\"><span style=\"line-height:107%\"><span aptos=\"\" style=\"font-family:\">Maintain accurate and timestamped documentation in CAD, Statcall (if applicable) and manual tracking systems</span></span></span></span></span></span></li>\r\n\t<li class=\"MsoBodyText\" style=\"margin-right:9px; margin-left:8px\"><span style=\"font-size:12pt\"><span style=\"line-height:107%\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:11.0pt\"><span style=\"line-height:107%\"><span aptos=\"\" style=\"font-family:\">Escalate recurring issues such as missed ETAs or incomplete trip documentation</span></span></span></span></span></span></li>\r\n\t<li class=\"MsoBodyText\" style=\"margin-right:9px; margin-left:8px\"><span style=\"font-size:12pt\"><span style=\"line-height:107%\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:11.0pt\"><span style=\"line-height:107%\"><span aptos=\"\" style=\"font-family:\">Support problem-solving efforts for transport-related issues</span></span></span></span></span></span></li>\r\n\t<li class=\"MsoBodyText\" style=\"margin-right:9px; margin-left:8px\"><span style=\"font-size:12pt\"><span style=\"line-height:107%\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:11.0pt\"><span style=\"line-height:107%\"><span aptos=\"\" style=\"font-family:\">Maintain high levels of customer service across all interactions</span></span></span></span></span></span></li>\r\n\t<li class=\"MsoBodyText\" style=\"margin-right:9px; margin-left:8px\"><span style=\"font-size:12pt\"><span style=\"line-height:107%\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:11.0pt\"><span style=\"line-height:107%\"><span aptos=\"\" style=\"font-family:\">Ensure compliance with HIPAA, company policies, and confidentiality standards</span></span></span></span></span></span></li>\r\n\t<li class=\"MsoBodyText\" style=\"margin-right:9px; margin-left:8px\"><span style=\"font-size:12pt\"><span style=\"line-height:107%\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:11.0pt\"><span style=\"line-height:107%\"><span aptos=\"\" style=\"font-family:\">Report documentation or compliance concerns to leadership</span></span></span></span></span></span></li>\r\n\t<li class=\"MsoBodyText\" style=\"margin-right:9px; margin-left:8px\"><span style=\"font-size:12pt\"><span style=\"line-height:107%\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:11.0pt\"><span style=\"line-height:107%\"><span aptos=\"\" style=\"font-family:\">Perform additional duties as assigned</span></span></span></span></span></span></li>\r\n</ul>\r\n\r\n<p class=\"MsoBodyText\" style=\"margin-right:9px; margin-left:8px\">&nbsp;</p>\r\n\r\n<p style=\"margin-bottom:13px\"><span style=\"font-size:12pt\"><span style=\"line-height:115%\"><span style=\"font-family:Aptos,sans-serif\"><b><span style=\"font-size:13.0pt\"><span style=\"line-height:115%\"><span style=\"color:black\">PHYSICAL REQUIREMENTS</span></span></span></b></span></span></span></p>\r\n\r\n<ul>\r\n\t<li class=\"MsoBodyText\" style=\"margin-right:9px; margin-left:8px\"><span style=\"font-size:12pt\"><span style=\"line-height:107%\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:11.0pt\"><span style=\"line-height:107%\"><span aptos=\"\" style=\"font-family:\">Prolonged periods of sitting</span></span></span></span></span></span></li>\r\n\t<li class=\"MsoBodyText\" style=\"margin-right:9px; margin-left:8px\"><span style=\"font-size:12pt\"><span style=\"line-height:107%\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:11.0pt\"><span style=\"line-height:107%\"><span aptos=\"\" style=\"font-family:\">Ability to remain at workstation for extended durations</span></span></span></span></span></span></li>\r\n\t<li class=\"MsoBodyText\" style=\"margin-right:9px; margin-left:8px\"><span style=\"font-size:12pt\"><span style=\"line-height:107%\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:11.0pt\"><span style=\"line-height:107%\"><span aptos=\"\" style=\"font-family:\">Frequent use of computer systems and communication tools</span></span></span></span></span></span></li>\r\n</ul>\r\n\r\n<p class=\"MsoBodyText\" style=\"margin-right:9px; margin-left:48px; text-indent:0in\">&nbsp;</p>\r\n\r\n<p style=\"margin-bottom:13px\"><span style=\"font-size:12pt\"><span style=\"line-height:115%\"><span style=\"font-family:Aptos,sans-serif\"><b><span style=\"font-size:13.0pt\"><span style=\"line-height:115%\"><span style=\"color:black\">CORE COMPETENCIES</span></span></span></b></span></span></span></p>\r\n\r\n<ul style=\"margin-bottom:13px\">\r\n\t<li class=\"MsoBodyText\" style=\"margin-right:9px; margin-left:8px\"><span style=\"font-size:12pt\"><span style=\"line-height:107%\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:11.0pt\"><span style=\"line-height:107%\"><span aptos=\"\" style=\"font-family:\">Attention to Detail</span></span></span></span></span></span></li>\r\n\t<li class=\"MsoBodyText\" style=\"margin-right:9px; margin-left:8px\"><span style=\"font-size:12pt\"><span style=\"line-height:107%\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:11.0pt\"><span style=\"line-height:107%\"><span aptos=\"\" style=\"font-family:\">Organizational Skills</span></span></span></span></span></span></li>\r\n\t<li class=\"MsoBodyText\" style=\"margin-right:9px; margin-left:8px\"><span style=\"font-size:12pt\"><span style=\"line-height:107%\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:11.0pt\"><span style=\"line-height:107%\"><span aptos=\"\" style=\"font-family:\">Customer Service Orientation</span></span></span></span></span></span></li>\r\n\t<li class=\"MsoBodyText\" style=\"margin-right:9px; margin-left:8px\"><span style=\"font-size:12pt\"><span style=\"line-height:107%\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:11.0pt\"><span style=\"line-height:107%\"><span aptos=\"\" style=\"font-family:\">Problem-Solving Skills</span></span></span></span></span></span></li>\r\n\t<li class=\"MsoBodyText\" style=\"margin-right:9px; margin-left:8px\"><span style=\"font-size:12pt\"><span style=\"line-height:107%\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:11.0pt\"><span style=\"line-height:107%\"><span aptos=\"\" style=\"font-family:\">Communication Skills</span></span></span></span></span></span></li>\r\n\t<li class=\"MsoBodyText\" style=\"margin-right:9px; margin-left:8px\"><span style=\"font-size:12pt\"><span style=\"line-height:107%\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:11.0pt\"><span style=\"line-height:107%\"><span aptos=\"\" style=\"font-family:\">Adaptability to Shift Work</span></span></span></span></span></span></li>\r\n\t<li class=\"MsoBodyText\" style=\"margin-right:9px; margin-bottom:13px; margin-left:8px\"><span style=\"font-size:12pt\"><span style=\"line-height:115%\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:11.0pt\"><span style=\"line-height:115%\"><span aptos=\"\" style=\"font-family:\">Commitment to Patient Safety and Compliance</span></span></span></span></span></span></li>\r\n</ul>\r\n\r\n<p style=\"margin-bottom:13px\"><span style=\"font-size:12pt\"><span style=\"line-height:115%\"><span style=\"font-family:Aptos,sans-serif\"><b><span style=\"font-size:13.0pt\"><span style=\"line-height:115%\"><span style=\"color:black\">REPORTING RELATIONSHIP</span></span></span></b></span></span></span></p>\r\n\r\n<ul style=\"margin-bottom:13px\">\r\n\t<li style=\"margin-bottom:13px; text-align:justify; margin-left:8px\"><span style=\"font-size:12pt\"><span style=\"line-height:115%\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-size:11.0pt\"><span style=\"line-height:115%\">Reports directly to the Director of Operations <b>&nbsp;</b></span></span></span></span></span></li>\r\n</ul>\r\n\r\n<p style=\"margin-bottom:13px\"><span style=\"font-size:12pt\"><span style=\"line-height:115%\"><span style=\"font-family:Aptos,sans-serif\"><b><span style=\"font-size:13.0pt\"><span style=\"line-height:115%\"><span style=\"color:black\">WORK ENVIRONMENT&nbsp;</span></span></span></b></span></span></span></p>\r\n\r\n<ul>\r\n\t<li class=\"MsoBodyText\" style=\"margin-right:9px; margin-left:8px\"><span style=\"font-size:12pt\"><span style=\"line-height:107%\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:11.0pt\"><span style=\"line-height:107%\"><span aptos=\"\" style=\"font-family:\">Onsite at designated hospital Transfer Center</span></span></span></span></span></span></li>\r\n\t<li class=\"MsoBodyText\" style=\"margin-right:9px; margin-left:8px\"><span style=\"font-size:12pt\"><span style=\"line-height:107%\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:11.0pt\"><span style=\"line-height:107%\"><span aptos=\"\" style=\"font-family:\">Fast-paced healthcare coordination environment</span></span></span></span></span></span></li>\r\n\t<li class=\"MsoBodyText\" style=\"margin-right:9px; margin-left:8px\"><span style=\"font-size:12pt\"><span style=\"line-height:107%\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:11.0pt\"><span style=\"line-height:107%\">Frequent interaction with hospitals, dispatch teams</span></span></span></span></span></li>\r\n</ul>\r\n",
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