Paratransit Service Representative

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  "remote_policy": null,
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    "requisitionDescription": "<div><div><div><p id=\"isPasted\" style=\"text-align: center;\"><strong><span style=\"font-size: 18px;\">PARATRANSIT SERVICE REPRESENTATIVE</span></strong></p><p><strong>Job Summary &ndash; Essential Functions:</strong></p><p>The Paratransit Service Representative is responsible for assisting customers by efficiently scheduling trips on various CATA paratransit services in a manner that is cost effective, efficient, safe, and provides the highest level of service quality possible. The essential functions include the following:</p><p>&bull; Promptly answer paratransit office telephones and provide excellent customer service.</p><p>&bull; Schedule requests for paratransit service that are the most cost effective, efficient, and safest possible.</p><p>&bull; Consult with Paratransit Scheduler to resolve service and scheduling issues.</p><p>&bull; Create and maintain customer files, location files, vehicle files and operator manifests</p><p>&bull; Create, edit, and discontinue runs when schedules change.</p><p>&bull; Process telephone and written requests for information and service.</p><p>&bull; Assist in implementing procedures for paratransit services.</p><p>&bull; Provide backup and relief for paratransit dispatch.</p><p>&bull; Know and provide customers with information on all CATA services and service areas.</p><p>&bull; Provide timely, reliable, and effective reports and communications, written and oral.</p><p>&bull; Assist the Paratransit Manager, as requested.</p><p>&bull; Provide backup and relief for other Paratransit and Customer Service Department personnel.</p><p>&bull; Participate as an effective member of the CATA administrative team and perform all duties described.</p><p><strong>Reports To:</strong></p><p>Paratransit Manager</p><p><strong>Duties:</strong></p><p>&bull; Utilize software applications, including Trapeze Pass.</p><p>&bull; Enter customer concerns and compliments in the Customer Call Record database.</p><p>&bull; Accurately maintain customer and ridership records to meet State and Federal reporting regulations.</p><p>&bull; Maintain good and professional relations with customers, CATA contractors, and human service agencies that schedule services, and the public in general.</p><p>&bull; Refer customers to other services as applicable.</p><p>&bull; Provide required data, materials, and reports, both oral and written.</p><p>&bull; Follow high standards and practices at all times, including adherence to CATA&rsquo;s commitment to equal employment opportunity.</p><p>&bull; Work flexible schedules as needed outside of regular business hours and in excess of 40 hours per week to meet responsibilities.</p><p>&bull; Maintain service and quality standards.</p><p>&bull; Follow and promote safe work practices and all CATA safety rules, policies, and procedures.</p><p>&bull; Consistently provide prompt, courteous, and appropriate service to the public.</p><p>&bull; Know and perform all job duties within essential functions and as directed by CATA management, policies, procedures and contractual agreements.</p><p>&bull; Perform other duties as required by the Paratransit Manager.</p><p><strong>Qualifications:</strong></p><p>&bull; High school degree minimum.</p><p>&bull; Must have very good data entry, typing, and map reading skills.</p><p>&bull; Excellent customer service skills.</p><p>&bull; Proficient computer skills, including Microsoft Office Suite and other current computer applications used at CATA.</p><p>&bull; Experience with transit software programs preferred.</p><p>&bull; Able to communicate effectively with contractors, customers, and employees.</p><p>&bull; Able to communicate effectively, handle details, meet deadlines, and work independently and under general direction.</p><p>&bull; Very neat and professional appearance.</p><p>&bull; Able to perform essential functions and duties and to perform other tasks as assigned.</p><p>&bull; Cooperative, willing to work with and learn from others, and able to respond productively to change.</p><p>&bull; Punctual and reliable attendance as necessary to meet ongoing service requirements for public transportation.</p><p style=\"text-align: center;\">___________________________________________________________________________</p><p style=\"text-align: center;\">THIS JOB DESCRIPTION IS STATED IN GENERAL TERMS AND DOES NOT DESCRIBE ALL DUTIES WHICH MAY BE ASSIGNED OR REQUIRED.</p><p style=\"text-align: center;\">___________________________________________________________________________</p></div></div></div>\n",
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