Sr. ServiceNow Developer - 805492

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    "datePosted": "2026-06-18",
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    "description": "<p><span style=\"font-size: 10pt; font-weight: bold\"><span style=\"text-decoration: underline\">NOTE:</span></span></p>\n<ul>\n<li><span style=\"font-size: 10pt\"><span style=\"font-weight: bold\">Send your resume to </span><a href=\"mailto:[email protected]\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: bold\">[email protected]</span></a></span></li>\n<li><span style=\"font-size: 10pt; font-weight: bold\">Location: Atlanta, GA. </span></li>\n<li><span style=\"font-size: 10pt; font-weight: bold\">Work Type: Remote</span></li>\n</ul>\n<p><br><br></p>\n<p><span style=\"font-size: 10pt\"><span style=\"font-weight: bold\"><span style=\"text-decoration: underline\">Short Description:<br></span></span>Under broad supervision, designs, codes, tests, modifies and debugs computer software.</span></p>\n<p><span style=\"font-size: 10pt\"> </span></p>\n<p><span style=\"font-size: 10pt; font-weight: bold\"><span style=\"text-decoration: underline\">Complete Description:</span></span></p>\n<p><span style=\"font-size: 10pt\">The University System of Georgia (USG) is seeking a highly skilled Senior ServiceNow Developer to assist with development and configuration related tasks in support of our current ServiceNow implementation and provide development guidance/support related to our re-implementation endeavours. This role requires a self-starter, who can ramp up immediately to tackle our development, backlog, enhance self service capabilities, and assist with optimizing our ServiceNow platform. </span></p>\n<p><span style=\"font-size: 10pt\">The ideal consultant will have a deep technical background in core ServiceNow modules, a proven track record of participating in full lifecycle platform implementations, and the communication skills necessary to collaborate effectively with both technical teams and business stakeholders.</span></p>\n<p><span style=\"font-size: 10pt\"> </span></p>\n<p><span style=\"font-size: 10pt\"><span style=\"font-weight: bold\"><span style=\"text-decoration: underline\">Key Responsibilities</span></span><span style=\"text-decoration: underline\">:</span></span></p>\n<ul>\n<li><span style=\"font-size: 10pt\"><span style=\"font-weight: bold\">Development &amp; Backlog Execution: </span>Rapidly absorb existing requirements to develop, configure, test, and deploy solutions for backlog items. Fully utilize the platforms, workflow and Flow Designer capabilities for process automation.</span></li>\n<li><span style=\"font-size: 10pt\"><span style=\"font-weight: bold\">Service Portal &amp; Catalog Management:</span>Create and enhance complex Service Catalog items. Update and support the Service Portal/Employee Center to improve user experience and self-service adoption.</span></li>\n<li><span style=\"font-size: 10pt\"><span style=\"font-weight: bold\">Knowledge Management</span>: Maintenance of the Knowledge Base (KB) structure, ensuring optimal categorization, governance, and usability.</span></li>\n<li><span style=\"font-size: 10pt\"><span style=\"font-weight: bold\">Implementation &amp; Integration: </span>Perform full lifecycle, implementation tasks, including configuration, system integration, testing, requirements gathering, and solution design. Support and design robust integration between ServiceNow and third-party business systems.</span></li>\n<li><span style=\"font-size: 10pt\"><span style=\"font-weight: bold\">Reporting &amp; Dashboards</span>: Create, configure, and maintain service now reports, and dashboards to provide actionable insights to key stakeholders.</span></li>\n</ul>\n<p><span style=\"font-size: 10pt\"> </span></p>\n<ul>\n<li><span style=\"font-size: 10pt\"><span style=\"font-weight: bold\">Documentation</span>: Author clear, concise technical, and processed documentation (processes, procedures, and day-to-day tasks) utilizing the ServiceNow Knowledge Base module.</span></li>\n</ul>\n<p><span style=\"font-size: 10pt\"> </span></p>\n<p><span style=\"font-size: 10pt\"><span style=\"font-weight: bold\"><span style=\"text-decoration: underline\">Required Skills &amp; Qualifications</span></span><span style=\"text-decoration: underline\">:</span></span></p>\n<ul>\n<li><span style=\"font-size: 10pt\"><span style=\"font-weight: bold\">Implementation Experience</span>: Must have direct, hands-on experience, implementing or being an active part of a core ServiceNow Implementation team (e.g., Full platform, rollouts, major, module deployment, or system migrations)</span></li>\n</ul>\n<p><span style=\"font-size: 10pt\"> </span></p>\n<p><span style=\"font-size: 10pt\"><span style=\"font-weight: bold\"><span style=\"text-decoration: underline\">Experience</span></span><span style=\"text-decoration: underline\">: </span></span></p>\n<p><span style=\"font-size: 10pt\">Minimum of 3-5+ years of hands-on experience as a ServiceNow Developer/Administrator </span></p>\n<p><span style=\"font-size: 10pt\"> </span></p>\n<p><span style=\"font-size: 10pt\"><span style=\"font-weight: bold\"><span style=\"text-decoration: underline\">Core Module Expertise:</span></span></span></p>\n<p><span style=\"font-size: 10pt\">Strong, technical knowledge, and implementation experience with:</span></p>\n<ul>\n<li><span style=\"font-size: 10pt\"><span style=\"font-weight: bold\">ITSM</span>(Incident, problem, change, knowledge, and catalog/request management)</span></li>\n<li><span style=\"font-size: 10pt\"><span style=\"font-weight: bold\">CSM</span>(Customer Service Management) </span></li>\n</ul>\n<p><span style=\"font-size: 10pt\"> </span></p>\n<p><span style=\"font-size: 10pt\"><span style=\"font-weight: bold\"><span style=\"text-decoration: underline\">Secondary Module Exposure:</span></span></span></p>\n<ul>\n<li><span style=\"font-size: 10pt\">Working knowledge and experience with HRSD (Human resources, service delivery) and CMDB.</span></li>\n</ul>\n<p><span style=\"font-size: 10pt\"> </span></p>\n<p><span style=\"font-size: 10pt; font-weight: bold\"><span style=\"text-decoration: underline\">Technical Proficiency</span></span></p>\n<ul>\n<li><span style=\"font-size: 10pt\">Deep understanding of ServiceNow Best Practices, workflow, customization, Client Scripts, Business Rules, UI, Policies, and integration protocols (REST/SOAP)</span></li>\n</ul>\n<p><span style=\"font-size: 10pt\"> </span></p>\n<p><span style=\"font-size: 10pt; font-weight: bold\"><span style=\"text-decoration: underline\">Process &amp; Change Management</span></span></p>\n<ul>\n<li><span style=\"font-size: 10pt\">Solid understanding of ITIL frameworks, change management, and continuous process improvement activities.</span></li>\n</ul>\n<p><span style=\"font-size: 10pt\"> </span></p>\n<p><span style=\"font-size: 10pt; font-weight: bold\"><span style=\"text-decoration: underline\">Soft Skills and Professional Attributes</span></span></p>\n<ul>\n<li><span style=\"font-size: 10pt\"><span style=\"font-weight: bold\">Autonomy:</span>Proven ability to work independently, manage time, effectively, and drive assignments/projects through to successful completion.</span></li>\n</ul>\n<p><span style=\"font-size: 10pt\"> </span></p>\n<ul>\n<li><span style=\"font-size: 10pt\"><span style=\"font-weight: bold\">Communication</span>: Excellent written and verbal communication skills, with a talent for drafting clear business correspondence, and technical documentation.</span></li>\n<li><span style=\"font-size: 10pt\"><span style=\"font-weight: bold\">Diplomacy &amp; problem-solving:</span>Exceptional Customer service skills with the ability to respond to automatically to sensitive, critical, or high-pressure issues.</span></li>\n<li><span style=\"font-size: 10pt\"><span style=\"font-weight: bold\">Collaboration</span>: A team-oriented mindset with the ability to maintain a high level of teamwork across various IT and business groups.</span></li>\n<li><span style=\"font-size: 10pt\"><span style=\"font-weight: bold\">Adaptability:</span>highly organized, flexible and capable of prioritizing tasks in a fast-paced environment</span></li>\n</ul>\n<p><span style=\"font-size: 10pt\"> </span></p>\n<p><span style=\"font-size: 10pt\"><span style=\"font-weight: bold\"><span style=\"text-decoration: underline\">Preferred qualifications</span></span><span style=\"text-decoration: underline\"> (Plus) :</span></span></p>\n<ul>\n<li><span style=\"font-size: 10pt\"><span style=\"font-weight: bold\">Industry Experience:</span>Prior working experience within Higher Education, institution/systems of Government entities (Federal, state or local) are highly desirable.</span></li>\n<li><span style=\"font-size: 10pt\"><span style=\"font-weight: bold\">ServiceNow-Related Certifications</span>such as Certified System Administrator (CSA), ServiceNow, Certified Application Developer (CAD), ServiceNow Certified Implementation Specialist (CISM) in ITSM or CSM. </span></li>\n</ul>\n<p><span style=\"font-size: 10pt\"> </span></p>",
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