KYC & Onboarding Lead

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  "active_status": "active"
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    "region": "Malta",
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    "confidence": 0.8
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  "inferred_at": "2026-06-06T10:25:53.621Z",
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      "region": "Malta",
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      "confidence": 0.8
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  "remote_policy": "hybrid",
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  "workplace_type": "hybrid",
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    "id": "144",
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    "location": {
      "city": "Tigne, Sliema",
      "state": "Malta"
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    "departmentId": "18696",
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    "jobOpeningName": "KYC & Onboarding Lead ",
    "departmentLabel": "Compliance",
    "employmentStatusLabel": "Full-Time"
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    "location": {
      "city": "Tigne, Sliema",
      "state": "Malta",
      "postalCode": "TPO0001",
      "addressCountry": "Malta"
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    "datePosted": "2026-04-14",
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    "description": "<p><span style=\"font-size: 12pt; font-weight: bold\">Job Overview</span></p>\n<p><span style=\"color: rgb(33, 33, 33)\">KYC &amp; </span><span style=\"color: rgb(33, 33, 33)\">Onboarding</span><span style=\"color: rgb(33, 33, 33)\"> Lead is responsible for owning the </span><span style=\"color: rgb(33, 33, 33)\">onboarding</span><span style=\"color: rgb(33, 33, 33)\"> journey performance. This role provides operational leadership, defines and optimizes workflows, manages vendor relationships, and drives measurable improvement in </span><span style=\"color: rgb(33, 33, 33)\">onboarding</span><span style=\"color: rgb(33, 33, 33)\"> conversion and document acceptance rates.</span></p>\n<p><br><span style=\"font-size: 12pt; font-weight: bold\">About Play North</span></p>\n<p><span style=\"font-size: 12pt\">We are a diverse and fast-growing online casino operator active in regulated markets with offices based in Malta, Estonia and The Netherlands. You can now join our dynamic, capable and enthusiastic team. <br><br>We are the people behind the global casino brands Pikakasino.com and Kansino.nl. We are licensed and regulated by the Malta Gaming Authority and Kansspelautoriteit in The Netherlands. </span></p>\n<p><span style=\"font-size: 12pt\"><br>Due to the continued growth and success of our brands, we are now searching for more A class talents to join our mission to build the next iGaming giant.<br><br>Are you a self-motivated and dedicated person with an eye for detail? If you get kicks from new challenges in a top professional, yet easy-going and fun, work environment, then we are eager to hear from you!</span><br></p>\n<p><br></p>\n<p><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">Responsibilities:</span></span></p>\n<p>Performance &amp; KPI Management</p>\n<ul>\n<li><span style=\"font-size: 12pt\"><span style=\"color: rgb(33, 33, 33)\">Own the end-to-end </span><span style=\"color: rgb(33, 33, 33)\">onboarding</span><span style=\"color: rgb(33, 33, 33)\"> process and its continuous improvement</span></span></li>\n<li><span style=\"font-size: 12pt\"><span style=\"color: rgb(33, 33, 33)\">Define and track </span><span style=\"color: rgb(33, 33, 33)\">onboarding</span><span style=\"color: rgb(33, 33, 33)\"> KPIs (completion rate, abandonment recovery, document acceptance, fraud rate)</span></span></li>\n<li><span style=\"font-size: 12pt\"><span style=\"color: rgb(33, 33, 33)\">Drive initiatives to improve eligible </span><span style=\"color: rgb(33, 33, 33)\">onboarding</span><span style=\"color: rgb(33, 33, 33)\"> completion </span></span></li>\n<li><span style=\"font-size: 12pt\"><span style=\"color: rgb(33, 33, 33)\">Analyze drop-off trends and implement structured recovery strategies</span></span></li>\n<li><span style=\"font-size: 12pt\"><span style=\"color: rgb(33, 33, 33)\">Build and maintain </span><span style=\"color: rgb(33, 33, 33)\">onboarding</span><span style=\"color: rgb(33, 33, 33)\"> performance dashboards</span></span></li>\n</ul>\n<p><br></p>\n<p>Workflow Strategy &amp; Innovation</p>\n<ul>\n<li><span style=\"font-size: 12pt\"><span style=\"color: rgb(33, 33, 33)\">Continuously optimize existing operational processes</span></span></li>\n<li><span style=\"font-size: 12pt\"><span style=\"color: rgb(33, 33, 33)\">Look beyond current practices and bring forward new ideas that improve how we operate</span></span></li>\n<li><span style=\"font-size: 12pt\"><span style=\"color: rgb(33, 33, 33)\">Translate data insights into structural process improvements</span><br><br></span></li>\n</ul>\n<p>Vendor Governance</p>\n<ul>\n<li><span style=\"font-size: 12pt\"><span style=\"color: rgb(33, 33, 33)\">Act as primary point of contact for </span><span style=\"color: rgb(33, 33, 33)\">Onboarding</span><span style=\"color: rgb(33, 33, 33)\"> and IDV providers</span></span></li>\n<li><span style=\"font-size: 12pt\"><span style=\"color: rgb(33, 33, 33)\">Monitor vendor performance, SLAs, and rejection trends</span></span></li>\n<li><span style=\"font-size: 12pt\"><span style=\"color: rgb(33, 33, 33)\">Escalate tool inconsistencies and drive clarification and improvements</span></span></li>\n<li><span style=\"font-size: 12pt\"><span style=\"color: rgb(33, 33, 33)\">Evaluate and support integration of additional verification providers where justified</span><br><br></span></li>\n</ul>\n<p>Leadership &amp; Development</p>\n<ul>\n<li><span style=\"font-size: 12pt\"><span style=\"color: rgb(33, 33, 33)\">Train and support Analysts</span></span></li>\n<li><span style=\"font-size: 12pt\"><span style=\"color: rgb(33, 33, 33)\">Conduct quality reviews and performance feedback</span></span></li>\n<li><span style=\"font-size: 12pt\"><span style=\"color: rgb(33, 33, 33)\">Maintain structured documentation and process governance</span></span></li>\n<li><span style=\"font-size: 12pt\"><span style=\"color: rgb(33, 33, 33)\">Provide final oversight on complex or high-risk cases</span></span></li>\n<li><span style=\"font-size: 12pt\"><span style=\"color: rgb(33, 33, 33)\">Monitor team workload and ensure service levels are met</span></span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">Requirements:</span></span></p>\n<ul>\n<li>3–5+ years experience in KYC and <span>onboarding</span> teams</li>\n<li>Strong understanding of risk-based frameworks</li>\n<li>Analytical mindset with ability to convert data into action</li>\n<li>Comfortable challenging status quo and driving change</li>\n<li>Strong stakeholder management skills</li>\n<li>Experience in iGaming preferred</li>\n<li>Experience leading operational teams desired</li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\">What we offer</span></p>\n<ul>\n<li><span style=\"font-size: 12pt\">A hybrid working model.</span></li>\n<li><span style=\"font-size: 12pt\">Competitive salary based on experience and qualifications.</span></li>\n<li><span style=\"font-size: 12pt\">Brand new offices.</span></li>\n<li><span style=\"font-size: 12pt\">Private parking.</span></li>\n<li><span style=\"font-size: 12pt\">Private Health insurance.</span></li>\n<li><span style=\"font-size: 12pt\">Wellness allowance up to €600 per year.</span></li>\n<li><span style=\"font-size: 12pt\">Employee assistance program with Richmond Foundation.</span></li>\n<li><span style=\"font-size: 12pt\">Birthday wishes with something special.</span></li>\n<li><span style=\"font-size: 12pt\">Office lunches and daily nibbles such as fresh fruit and healthy snacks.</span></li>\n<li><span style=\"font-size: 12pt\">Meal allowance.</span></li>\n<li><span style=\"font-size: 12pt\">Lots of great company discounts.</span><br></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 12pt\">\"By submitting your application, you understand that your personal data will be processed as set out in our Privacy Policy, which can be accessed by clicking <a href=\"https://www.google.com/url?q=https://www.google.com/url?q%3Dhttps://www.playnorth.com/pp-int/%26source%3Dgmail-imap%26ust%3D1679574430000000%26usg%3DAOvVaw30LjDQRbkznnA_D09UVwVR&amp;source=gmail-imap&amp;ust=1681735977000000&amp;usg=AOvVaw2xpmMXu28SwKOmsfoAwSSd\" target=\"_blank\" rel=\"noopener noreferrer\">here</a>. Where you have not granted consent to retain your data in our talent pool, we will, in cases where the recruitment process did not lead to employment with Play North, retain your personal data for a period not exceeding six months in order to, among other things, enable us to manage potential disputes or store data about your talents for near future opportunities. Once this retention period has elapsed, your data will be deleted. You have a right to object to this additional 6 months-period of processing by explaining the reasons why we should not process your personal data to our Data Protection Officer at <a href=\"mailto:[email protected]\" target=\"_blank\" rel=\"noopener noreferrer\">[email protected]</a>\".</span></p>",
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