211 Information & Referral Specialist

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  "source_hash": "916ead8e9117e357881178b4332ceca9d8d0b555e64653853db11ec3de9dfa43",
  "last_changed_at": "2026-05-30T06:04:39.704Z",
  "active_status": "active"
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{
  "language": "en",
  "location": {
    "raw": "Manchester, New Hampshire, United States",
    "city": "Manchester",
    "region": "NH",
    "country": "United States",
    "is_remote": true,
    "confidence": 0.8
  },
  "salary_max": null,
  "salary_min": null,
  "inferred_at": "2026-06-06T10:25:00.119Z",
  "launch_scope": {
    "reason": "bamboohr_production_catalog",
    "included": true,
    "location": {
      "raw": "Manchester, New Hampshire, United States",
      "city": "Manchester",
      "region": "NH",
      "country": "United States",
      "is_remote": true,
      "confidence": 0.8
    },
    "countries": [
      "United States"
    ]
  },
  "remote_policy": "remote",
  "salary_period": null,
  "workplace_type": "remote",
  "salary_currency": null
}

{}

{
  "list_job": {
    "id": "115",
    "isRemote": null,
    "location": {
      "city": null,
      "state": null
    },
    "atsLocation": {
      "city": "Manchester",
      "state": "New Hampshire",
      "country": "United States",
      "province": null
    },
    "departmentId": "18435",
    "locationType": "1",
    "jobOpeningName": "211 Information & Referral Specialist ",
    "departmentLabel": "Impact",
    "employmentStatusLabel": "Full-Time"
  },
  "detail_errors": [],
  "detail_job_opening": {
    "location": {
      "city": null,
      "state": null,
      "postalCode": null,
      "addressCountry": null
    },
    "datePosted": "2026-03-23",
    "atsLocation": {
      "city": "Manchester",
      "state": "New Hampshire",
      "country": "United States",
      "countryId": "1"
    },
    "description": "<p><span style=\"font-weight: bold\"><span><span><span style=\"text-decoration: underline\">*Fully remote</span> option available with monthly visits to our Manchester, NH office (New Hampshire Residents Only). H<span style=\"text-decoration: underline\">ybrid option is also available </span>(2 days in office, 3 days remote)</span></span></span></p>\n<p><br></p>\n<p>Are you a strong communicator who enjoys collaborating with teammates in person and remotely to support the needs of the community? Are you someone who can can lead conversations with empathy while maintaining clear, healthy boundaries? We’re looking for a resilient professional like you to join our 211 team! </p>\n<p><br></p>\n<p>This role is a great fit for someone who brings heart to their work and has experience working or volunteering with vulnerable populations. Our ideal candidate will be reliable, and able to navigate challenging situations with confidence and compassion. If this sounds like you, submit your resume today—our hiring team will be in touch!</p>\n<p><br></p>\n<p><span style=\"font-weight: bold\"><span>Schedule: Monday-Friday, 8am to 4pm</span></span></p>\n<p><br></p>\n<p><span style=\"font-weight: bold\"><span><span>ABOUT THE ORGANIZATION:</span></span></span><span> </span></p>\n<p><span><span>Granite United Way (GUW)</span><span> strengthens families and communities by creating connections and removing barriers. </span><span>One of the ways GUW supports the community is through 211 NH—a free, confidential, and accessible 24/7 helpline helping people navigate health and human services, food sources, housing needs, government </span><span>assistance programs</span><span>, recovery </span><span>supports</span><span>, and more.</span><br></span></p>\n<p><span> </span></p>\n<p><span style=\"font-weight: bold\"><span><span>POSITION SUMMARY:</span></span></span><span> </span></p>\n<p><span><span>Information and Referral Specialists </span><span>are responsible for</span><span> effectively assessing caller needs and providing </span><span>appropriate information</span><span> and local service referrals.</span></span></p>\n<p><br></p>\n<p><span style=\"font-weight: bold\"><span><span>WHAT YOU'LL BE DOING:</span></span></span><span> </span></p>\n<ul>\n<li><span><span>Answer phone calls to provide information/referral services, including intakes, screenings, and referrals</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Assess callers’ needs and </span><span>determine</span><span> the </span><span>appropriate level</span><span> of intervention</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>U</span><span>tiliz</span><span>e the </span><span>211 resource</span><span> database to provide/record</span><span> information about accessing social services</span></span><span> </span></li>\n<li><span><span>Assist</span><span> callers who speak different languages by </span><span>utilizing</span><span> the Language Line</span></span><span> </span></li>\n<li><span><span>Participate in group discussions, team meetings, and </span><span>trainings</span><span> to build skills and strengthen team connections</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Other administrative tasks as assigned</span></span><span> </span><br></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\">THIS IS A GREAT FIT FOR YOU IF YOU HAVE:</span></p>\n<ul>\n<li>Experience with vulnerable populations</li>\n<li>Emotional intelligence + boundaries</li>\n<li>Ability to handle high-stress calls</li>\n<li>Team collaboration (especially hybrid)</li>\n</ul>\n<p><span> </span></p>\n<p><span style=\"font-weight: bold\"><span><span>IDEAL SKILLS/REQUIREMENTS:</span></span></span><span> </span></p>\n<ul>\n<li><span><span>Ability to pass a background check*</span></span><span> </span></li>\n<li><span><span>Clear, compassionate, </span><span>patient, </span><span>and professional customer service skills </span></span><span> </span><span><br></span></li>\n<li><span><span>Strong active listening, assessment, and problem-solving skills</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Posses a positive attitude and team mindset</span></span><span> </span></li>\n<li><span><span>Ability to quickly assess calls to determine</span><span> intervention</span></span><span> </span></li>\n<li><span><span>Ability to remain calm under pressure</span></span></li>\n</ul>\n<ul>\n<li><span><span>Proficiency</span><span> with computers</span><span>, databases, and </span><span>phone systems</span></span></li>\n</ul>\n<ul>\n<li><span><span>Strong organizational skills </span></span></li>\n<li><span><span>Knowledge of, or willingness to learn community resources</span></span><span> </span></li>\n<li><span><span>Flexibility to work non-traditional hours during emergencies or disasters</span></span><span> </span></li>\n<li><span><span>(Optional) Fluency in Spanish or another language</span></span><br></li>\n</ul>\n<p><span> </span></p>\n<p><span><span>*</span><span>Granite United Way is a Recovery Friendly Workplace </span></span><span> </span></p>\n<p><span> </span></p>\n<p><span><span>Training will take place during various </span><span>timeframes</span><span> within normal hours of operation for 211 NH - Monday through Friday, 8:00 AM to 5:00 PM hours. Full-time schedules are based on a 37.5-hour work week. </span></span></p>\n<p><span> </span></p>\n<p><span style=\"font-weight: bold\">WHY WORK AT GRANITE UNITED WAY?</span></p>\n<p>Granite United Way is committed to developing a stronger, healthier workplace and community that benefits all people. Our collaborative, purpose-driven culture is complemented by a comprehensive compensation package that includes:</p>\n<ul>\n<li>12 Paid Holidays &amp; Generous PTO</li>\n<li>403(B) Retirement Plan, 5% match</li>\n<li>Health, Dental, Vision Insurance</li>\n<li>SmithRX Prescription Savings</li>\n<li>Flexible Savings Account</li>\n<li>Employee Assistance Program</li>\n<li>Pet Insurance Discounts</li>\n<li>Long Term Disability and AD&amp;D 100% employer paid</li>\n<li>Life Insurance 100% employer paid</li>\n<li>Voluntary Short-term Disability Option</li>\n</ul>\n<p><br></p>\n<p>Granite United Way is an Equal Employment Opportunity and Recovery Friendly Workplace, and we value the leadership and contributions that individuals with lived experience bring to the workplace, to community health improvement and in strengthening systems of care. We strongly encourage applications from people who identify as members of a historically underserved community and/or those with lived experiences relevant to the work.</p>\n<p><br></p>\n<p><span style=\"font-weight: bold\"><span>ENVIRONMENT:</span></span><span> </span></p>\n<p><span>The venue of this position is a general office environment. </span><span>This position requires the ability to:</span><span> </span></p>\n<p><span> </span></p>\n<ol>\n<li><span>Minimal requirement to reach at or above shoulder level; occasional reaching below shoulder level required</span><span> </span></li>\n<li><span>Hand manipulation - equipment and controls, computers, keyboards and phone system.</span><span> </span></li>\n<li><span>Ability to hear callers</span><span> </span></li>\n<li><span>Ability to speak and read English</span><span> </span></li>\n<li><span>Ability to tolerate prolonged sitting and/or standing and to lift up to approximately 25 pounds to waist high level whenever necessary.</span><span> </span></li>\n<li><span>Mobility includes regular sitting, some standing and walking.</span><span> </span><br></li>\n</ol>\n<p><br></p>\n<p><span>If you’re someone who leads with empathy, stays grounded under pressure, and wants to make a real impact in your community, we encourage you to apply!</span></p>\n<p><span> </span><span><br></span></p>\n<ul></ul>",
    "compensation": "$18/hour",
    "departmentId": "18435",
    "locationType": "1",
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    "jobCategoryId": null,
    "jobOpeningName": "211 Information & Referral Specialist ",
    "departmentLabel": "Impact",
    "jobOpeningStatus": "Open",
    "minimumExperience": "Entry-level",
    "jobOpeningShareUrl": "https://graniteunitedway.bamboohr.com/careers/115",
    "employmentStatusLabel": "Full-Time"
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}