71-400 Security Officer I

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    "description": "<div>\r\n<div style=\"border-bottom:solid #90a1cf 1pt;padding:31pt 31pt 1pt 31pt;\">\r\n<h3 style=\"border:none;margin-top:8px;padding:0in;margin-bottom:5px;\"><span style=\"font-size:10pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:'Calibri Light', sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-style:italic;\">Summary/Objective </span></span></span></span></span></h3>\r\n</div>\r\n\r\n<p style=\"margin-top:4px;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:9pt;\">Security Officers play a crucial role in maintaining the safety, integrity, and hospitality of Ute Mountain Casino Hotel. They ensure a secure environment for guests, employees, and property by enforcing policies, responding to incidents, conducting patrols, and providing excellent customer service. Security Officers are expected to remain visible but innocuous, act with patience and understanding, practice de-escalation techniques, and respond with professionalism and care in every situation.</span></span></span></p>\r\n\r\n<p style=\"margin-top:4px;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:9pt;\">This job description reflects a tiered role structure with three distinct levels (Security Officer I, Security Officer II, and Security Officer III). Each level builds upon the skills, responsibilities, and expectations of the prior. </span></span></span></p>\r\n\r\n<div style=\"border-bottom:solid #90a1cf 1pt;padding:31pt 31pt 1pt 31pt;\">\r\n<h3 style=\"border:none;padding:0in;margin-top:13px;margin-bottom:5px;\"><span style=\"font-size:10pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:'Calibri Light', sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-style:italic;\">Key Accountabilities&shy;</span></span></span></span></span></h3>\r\n</div>\r\n\r\n<p style=\"margin-top:4px;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-size:9pt;\">Security Officer Expectations <i>(Applies to All Tiers)</i></span></b></span></span></p>\r\n\r\n<ul style=\"margin-top:4px;list-style-type:square;\">\r\n\t<li style=\"margin-top:4px;margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:9pt;\"><span style=\"color:#000000;\">Maintain a visible, professional, and approachable presence to ensure safety and hospitality.</span></span></span></span></li>\r\n\t<li style=\"margin-top:4px;margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:9pt;\"><span style=\"color:#000000;\">Practice calm and respectful de-escalation techniques in all interactions.</span></span></span></span></li>\r\n\t<li style=\"margin-top:4px;margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:9pt;\"><span style=\"color:#000000;\">Enforce all casino, tribal, and regulatory policies fairly and consistently.</span></span></span></span></li>\r\n\t<li style=\"margin-top:4px;margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:9pt;\"><span style=\"color:#000000;\">Remain observant and responsive; report all safety or policy concerns. </span></span></span></span></li>\r\n\t<li style=\"margin-top:4px;margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:9pt;\"><span style=\"color:#000000;\">Remain at assigned posts or duties unless properly relieved, reassigned, or directed by a supervisor. </span></span></span></span></li>\r\n\t<li style=\"margin-top:4px;margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:9pt;\"><span style=\"color:#000000;\">Respond quickly to emergencies, including medical incidents and evacuations.</span></span></span></span></li>\r\n</ul>\r\n\r\n<ul style=\"margin-top:4px;list-style-type:square;\">\r\n\t<li style=\"margin-top:4px;margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:9pt;\"><span style=\"color:#000000;\">Maintain confidentiality and accurate documentation of incidents. </span></span></span></span></li>\r\n\t<li style=\"margin-top:4px;margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:9pt;\"><span style=\"color:#000000;\">Be present, available, and attentive during regulated gaming activities that require security observation and oversight. </span></span></span></span></li>\r\n</ul>\r\n\r\n<ul style=\"margin-top:4px;list-style-type:square;\">\r\n\t<li style=\"margin-top:4px;margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:9pt;\"><span style=\"color:#000000;\">Support a culture of service and protection by balancing enforcement with guest care.</span></span></span></span></li>\r\n</ul>\r\n\r\n<p style=\"margin-top:4px;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-size:9pt;\">Security Officer I (Entry-Level)</span></b></span></span></p>\r\n\r\n<ul style=\"margin-top:4px;list-style-type:square;\">\r\n\t<li style=\"margin-top:4px;margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:9pt;\"><span style=\"color:#000000;\">Conduct routine patrols of interior and exterior property areas.</span></span></span></span></li>\r\n\t<li style=\"margin-top:4px;margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:9pt;\"><span style=\"color:#000000;\">Monitor guest and employee behavior for safety and compliance concerns.</span></span></span></span></li>\r\n\t<li style=\"margin-top:4px;margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:9pt;\"><span style=\"color:#000000;\">Provide clear, courteous directions and support to guests and team members.</span></span></span></span></li>\r\n\t<li style=\"margin-top:4px;margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:9pt;\"><span style=\"color:#000000;\">Report suspicious activity or policy violations to supervisors promptly.</span></span></span></span></li>\r\n\t<li style=\"margin-top:4px;margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:9pt;\"><span style=\"color:#000000;\">Assist with door checks, age verification, and guest escort requests. </span></span></span></span></li>\r\n\t<li style=\"margin-top:4px;margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:9pt;\"><span style=\"color:#000000;\">Respond to medical calls and provide basic first aid until EMS arrives.</span></span></span></span></li>\r\n\t<li style=\"margin-top:4px;margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:9pt;\"><span style=\"color:#000000;\">Note observations, complete assigned logs and incident reports.</span></span></span></span></li>\r\n</ul>\r\n</div>\r\n",
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    "qualifications": "<h4 style=\"margin-top:4px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:normal;\"><span style=\"font-style:italic;\"><b><span style=\"font-size:9pt;\"><span style=\"line-height:115%;\"><span style=\"font-style:normal;\">General (All Levels)</span></span></span></b></span></span></span></span></span></span></h4>\r\n\r\n<ul style=\"list-style-type:square;\">\r\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:normal;\"><span style=\"font-style:italic;\"><span style=\"font-size:9pt;\"><span style=\"line-height:115%;\"><span style=\"font-style:normal;\">Must be at least 21 years of age and able to obtain and maintain a Ute Mountain Ute Gaming Commission Support License (background checks may be required).</span></span></span></span></span></span></span></span></span></li>\r\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:normal;\"><span style=\"font-style:italic;\"><span style=\"font-size:9pt;\"><span style=\"line-height:115%;\"><span style=\"font-style:normal;\">Must possess a valid driver&rsquo;s license and be insurable under company policy.</span></span></span></span></span></span></span></span></span></li>\r\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:9pt;\">Must demonstrate professionalism, reliability, accountability, and attention to detail</span></span></span></li>\r\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:9pt;\">Must demonstrate a strong work ethic, sound judgment, and a high level of discretion and confidentiality.</span></span></span></li>\r\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:9pt;\">Ability to work flexible hours including nights, weekends, and holidays</span></span></span></li>\r\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:9pt;\">Must be fluent in English, both verbal and written. Must be able to write legible and coherent reports. </span></span></span></li>\r\n</ul>\r\n\r\n<p style=\"margin-top:8px;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-size:9pt;\">Education</span></b></span></span></p>\r\n\r\n<ul style=\"margin-top:4px;list-style-type:square;\">\r\n\t<li style=\"margin-top:4px;margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:9pt;\">High school diploma or GED required. </span></span></span></li>\r\n</ul>\r\n\r\n<p style=\"margin-top:8px;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-size:9pt;\">Experience</span></b></span></span></p>\r\n\r\n<ul style=\"margin-top:8px;list-style-type:square;\">\r\n\t<li style=\"margin-top:8px;margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-size:9pt;\">Security Officer I:</span></b><span style=\"font-size:9pt;\"> Entry-level role. In addition to meeting the general and educational requirements, the ideal candidate will demonstrate a natural inclination for customer service, critical thinking in tense or uncertain situations, and a willingness to practice patience, professionalism, and kindness when faced with adversity. A service-oriented mindset, strong interpersonal skills, and a calm presence under pressure are key indicators of success in this role.</span></span></span></li>\r\n</ul>\r\n\r\n<p style=\"margin-top:8px;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-size:9pt;\">Knowledge, Skills, and Abilities (KSAs)</span></b></span></span></p>\r\n\r\n<ul style=\"margin-top:4px;list-style-type:square;\">\r\n\t<li style=\"margin-top:4px;margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-size:9pt;\">Security Officer I</span></b></span></span>\r\n\r\n\t<ul style=\"list-style-type:circle;\">\r\n\t\t<li style=\"margin-top:4px;margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:9pt;\">Basic understanding of safety and security practices (training provided)</span></span></span></li>\r\n\t\t<li style=\"margin-top:4px;margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:9pt;\">Strong customer service orientation and interpersonal communication skills</span></span></span></li>\r\n\t\t<li style=\"margin-top:4px;margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:9pt;\">Ability to remain calm, observant, and responsive in uncertain situations</span></span></span></li>\r\n\t\t<li style=\"margin-top:4px;margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:9pt;\">Willingness to learn protocols, write clear incident notes, and follow chain of command</span></span></span></li>\r\n\t\t<li style=\"margin-top:4px;margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:9pt;\">Professional appearance and demeanor suitable for a guest-facing role</span></span></span></li>\r\n\t</ul>\r\n\t</li>\r\n</ul>\r\n",
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