Customer Service Representative

{
  "content_hash": "1ebe140a283d49687002f0e4b2635a02ae36f0e8023e5095d1af3c3ba77bbd70",
  "source_hash": "a1862bc6299d588cad191c10463e6f9993055477d88fd33654077dcac55ce07e",
  "last_changed_at": "2026-05-30T05:58:58.272Z",
  "active_status": "active"
}

{
  "language": "en",
  "location": {
    "raw": "Lake Havasu City, Arizona, 86403, United States",
    "city": "Lake Havasu City",
    "region": null,
    "country": "United States",
    "is_remote": false,
    "confidence": 0.95
  },
  "salary_max": null,
  "salary_min": null,
  "inferred_at": "2026-06-06T10:20:28.343Z",
  "launch_scope": {
    "reason": "bamboohr_production_catalog",
    "included": true,
    "location": {
      "raw": "Lake Havasu City, Arizona, 86403, United States",
      "city": "Lake Havasu City",
      "region": null,
      "country": "United States",
      "is_remote": false,
      "confidence": 0.95
    },
    "countries": [
      "United States"
    ]
  },
  "remote_policy": null,
  "salary_period": null,
  "workplace_type": null,
  "salary_currency": null
}

{}

{
  "list_job": {
    "id": "155",
    "isRemote": null,
    "location": {
      "city": "Lake Havasu City",
      "state": "Arizona"
    },
    "atsLocation": {
      "city": null,
      "state": null,
      "country": null,
      "province": null
    },
    "departmentId": "18687",
    "locationType": "0",
    "jobOpeningName": "Customer Service Representative",
    "departmentLabel": "Administration",
    "employmentStatusLabel": "Full-Time"
  },
  "detail_errors": [],
  "detail_job_opening": {
    "location": {
      "city": "Lake Havasu City",
      "state": "Arizona",
      "postalCode": "86403",
      "addressCountry": "United States"
    },
    "datePosted": "2026-05-08",
    "atsLocation": {
      "city": null,
      "state": null,
      "country": null,
      "countryId": null
    },
    "description": "<p><span style=\"color: rgb(224, 62, 45); font-weight: bold\">This position will close on May 22, 2026 and all applications will be reviewed at that time.</span></p>\n<p><br></p>\n<p><span style=\"font-weight: bold\">What We Do</span></p>\n<p>We are a team of home service experts who go the extra mile to ensure peak performance for your home’s plumbing, heating, and air conditioning, and electrical systems.  <span>Our team works in a dynamic and fast-paced environment, where every day brings new challenges and opportunities to make a positive impact.</span></p>\n<p><br></p>\n<p><span style=\"color: rgb(53, 152, 219); font-weight: bold\">The available schedule for this position will be:</span></p>\n<ul>\n<li><span style=\"color: rgb(53, 152, 219); font-weight: bold\">Monday - Friday from 9:00AM to 6:00PM</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\"><span><span style=\"color: #ff0000; font-weight: bold\">NOTE: Saturday work will be required on a rotating basis during peak season.</span></span></span></p>\n<p><br></p>\n<p><span style=\"font-weight: bold\">The Big Task</span></p>\n<p>You will promote customer satisfaction by converting incoming customer calls into booked service appointments as well as making outbound calls to ensure our field personnel has a full schedule daily.  </p>\n<p><br></p>\n<p><span style=\"font-weight: bold\">Key Sub Tasks</span></p>\n<ul>\n<li><span>Answer incoming customer calls and respond to emails, texts, submissions and chats promptly. </span></li>\n<li><span>Address customer concerns and work towards finding satisfactory solutions. </span></li>\n<li>Learn the call script in order to sound professional and authentic when speaking with our customers.</li>\n<li>Participate in training so that you grow and develop as a professional.</li>\n<li>Maintain and update our customer database with complete and accurate information.</li>\n<li>Maintain communication with dispatch and your manager.</li>\n<li>Learn the business and learn how to prioritize the most urgent customer calls.</li>\n<li>Ensure a quality customer experience by relaying detailed and accurate information to the technicians in the field.  </li>\n<li>Record and report the service calls.<br></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\">Desired Skills and Experience</span></p>\n<ul>\n<li>One (1) year customer service experience.</li>\n<li>Proficient in computer use, with experience navigating various software applications, including word processing, spreadsheets, and email systems.</li>\n<li>Strong typing skills with high accuracy and attention to detail required.<br></li>\n<li><span>Excellent communication skills and problem-solving skills.</span></li>\n<li><span>Strong organizational skills and attention to detail.</span></li>\n<li><span>Ability to work in a high-pressure, fast-paced environment. </span></li>\n<li>Knowledge of phone dispatching systems.</li>\n<li>Knowledge of Service Titan is preferred, but not required.</li>\n<li><span style=\"color: #ff0000; font-weight: bold\">Bilingual candidates are preferred.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\">What We Offer:</span></p>\n<ul>\n<li>Company Paid Health Insurance</li>\n<li>Company Paid Short Term Disability</li>\n<li>Voluntary Dental/Vision</li>\n<li>Voluntary Life Insurance </li>\n<li>Supplemental life insurance, and long-term disability available<br></li>\n<li>401k Plan with a company match</li>\n<li>Paid Time Off</li>\n<li>Company Paid Holidays</li>\n<li>Ongoing Training<br></li>\n<li>A family-oriented culture—where we support one another, celebrate wins, and have fun along the way.<br></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\">Equal Opportunity Employer/E-Verify Employer</span></p>",
    "compensation": "$18.00 - $22.00/Hour",
    "departmentId": "18687",
    "locationType": "0",
    "seekPromoted": false,
    "jobCategoryId": null,
    "jobOpeningName": "Customer Service Representative",
    "departmentLabel": "Administration",
    "jobOpeningStatus": "Open",
    "minimumExperience": "Entry-level",
    "jobOpeningShareUrl": "https://aircontrolaz.bamboohr.com/careers/155",
    "employmentStatusLabel": "Full-Time"
  }
}