Home › Companies › 278c3169 5aaa 4c2f Bd93 0d03362787dc 19000101 000001 › Member Support Associate I - PT
Member Support Associate I - PT
278c3169 5aaa 4c2f Bd93 0d03362787dc 19000101 000001 · Cedar Falls, Waterloo, IA, US, Waterloo, IA · Remote · Active · $17–$17 / hour · ADP Workforce Now Recruiting
Job facts
| Field | Value |
|---|---|
| Company | 278c3169 5aaa 4c2f Bd93 0d03362787dc 19000101 000001 |
| Title | Member Support Associate I - PT |
| Normalized title | - |
| Department / team | - |
| Location | Cedar Falls, IA, United States |
| Work model | Remote / Remote |
| Employment type | Part Time |
| Salary | $17–$17 / hour |
| Status | active |
| ATS provider | ADP Workforce Now Recruiting |
| Posted / first seen | 2026-01-05 / 2026-05-31 |
| Changed / last seen | 2026-06-06 / 2026-06-06 |
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| Company jobs | Active postings from 278c3169 5aaa 4c2f Bd93 0d03362787dc 19000101 000001. | Open |
| Company breakdowns | Role, location, ATS, and work model facets for this company. | Open |
| ATS provider jobs | Active postings observed through ADP Workforce Now Recruiting. | Open |
| Provider filtered search | The same provider as a filtered job collection. | Open |
| City jobs | Active postings in Cedar Falls. | Open |
| Work model jobs | Active Remote postings. | Open |
| Lifecycle events | Open, update, close, and reopen events for this posting. | Open |
| Original posting | Canonical source or apply URL captured from the ATS. | Open |
Linked records
| Company | 278c3169 5aaa 4c2f Bd93 0d03362787dc 19000101 000001 |
| Source | 6700ba25-6e67-4ccb-b032-d469a9dd048b |
| ATS provider | ADP Workforce Now Recruiting |
Description
Must live in the Cedar Falls / Waterloo, Iowa area or surrounding communities
Fluency in Spanish or Bosnian welcome — earn $1.50 more per hour worked!
Part-Time (30–35 hours/week)
Flexible weekday schedule
Required: 3 nights (11:00 PM–7:00 AM) Remaining shifts between 8:00 AM–5:00 PM 2 Saturdays per month (9:00 AM–1:00 PM) Closed Sundays Hybrid Remote
2 days per week in-office (choose Tuesday, Wednesday, or Thursday) Remaining days work from home Pay: $17.21 per hour
JOB DESCRIPTION
Summary
Under general supervision and in compliance with established policies and procedures, the Member Support Associate I is responsible for providing superior member service by conducting transactions accurately, assisting members with their financial goals, and promoting Veridian products and services over the phone.
Essential Functions
Provide quality interactions with inbound and outbound member calls that create an excellent service experience to promote the Veridian brand. Understand and be familiar with Bank Secrecy Act (BSA) guidelines. Conduct member transactions including: loan payments, deposits, withdrawals, transfers and SWBC payments. Complete member requests including: opening certificates of deposit, processing wire transfers, ordering and blocking plastic cards, ordering checks, researching account information, initiation of direct deposit/ EFT/payroll deduction, etc. Actively cross-sell credit union services by providing information to current, new and potential members. Consistently achieve established monthly and annual sales and service goals. Actively refer members to appropriate position and/or department within all Veridian Companies. Maintain necessary departmental files, updating member/credit union information as required. Prepare and maintain reports as required. Maintain member confidence and protect operations by keeping information confidential. Contribute to team effort by accomplishing related results as needed. Proficient in answering member inquires surrounding: Online Banking, Mobile Banking, Remote Deposits, Bill Payment, Remote Transfers, etc. Support at the first point of contact through problem solving skills and utilization of resources in the areas of card services, rate inquiries, ACH, and Account Resolutions. Skilled in Member Support Center software: EchoSign, SWBC, Jabber, Cisco Agent, ApplePay, etc. Key Attributes
Oral and written communication skills. Member service focus. Attention to detail and accuracy. Positive attitude that supports a team environment. Dependable and punctual; flexible during peak times. High level of confidentiality. Organizational skills. Self-motivated; ability to work without close supervision. Problem solving; analysis. Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:
Occasionally lift and/or move items over 10 pounds. Remain sedentary (seated) for extended periods of time. Working Conditions
This job operates in a professional office environment and routinely uses standard office equipment.
Travel
Limited travel expected.
Required Education and Experience
High School Diploma. Related work experience in customer service, preferably in a call center environment and/or at a financial institution. Proficiency in electronic services. Fluent computer skills in a Microsoft Windows Environment. Other Duties
Veridian Credit Union is a PCI compliant financial institution to ensure the security of member information. As such, all employees are expected to ensure security measures are in place and adhered to regarding PCI and other highly secure data compliance requirements.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Full job record
| Job ID | 3b0b9db01fe11ea6b3b36e4af9ef7fe880bba996 |
| Org ID | 21bb7d9d-e4cf-4f4a-b66f-a94c80964c4b |
| Source ID | 6700ba25-6e67-4ccb-b032-d469a9dd048b |
| Board ID | 6700ba25-6e67-4ccb-b032-d469a9dd048b |
| Provider | adp_workforcenow |
| Provider Job Key | 929533 |
| Title | Member Support Associate I - PT |
| Normalized Title | — |
| Status | active |
| Active | yes |
| Location Text | Cedar Falls, Waterloo, IA, US, Waterloo, IA |
| Department | — |
| Team | — |
| Employment Type | part_time |
| Workplace Type | remote |
| Remote Policy | remote |
| Country | United States |
| Region | IA |
| City | Cedar Falls |
| Salary Raw | 17.21 To 17.21 (USD) Hourly |
| Salary Min | 17.21 |
| Salary Max | 17.21 |
| Salary Currency | USD |
| Salary Period | hour |
| Source URL | https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=278c3169-5aaa-4c2f-bd93-0d03362787dc&ccId=19000101_000001&lang=en_US&type=JS&jobId=929533&jwId=9201355754724_1 |
| Apply URL | https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=278c3169-5aaa-4c2f-bd93-0d03362787dc&ccId=19000101_000001&lang=en_US&type=JS&jobId=929533&jwId=9201355754724_1 |
| First Seen At | 2026-05-31 18:33:21Z |
| Last Seen At | 2026-06-06 12:18:24Z |
| Last Checked At | 2026-06-06 12:18:24Z |
| Last Changed At | 2026-06-06 12:18:24Z |
| Inactive At | — |
| Source Posted At | 2026-01-05 17:16:00Z |
| Source Updated At | — |
| Raw Payload Uri | s3://job-postings-prod-raw-590183727216/raw/provider=adp_workforcenow/board=278c3169-5aaa-4c2f-bd93-0d03362787dc|19000101_000001/date=2026-06-06/2026-06-06T12-18-24-095Z-c6b45bbc9c79407a6272e11b5f140ccf1253b769dfa21979d0eebb38cf5d7a86.json |
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"requisitionDescription": "<div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><link href=\"https://static.workforcenow.adp.com/mas/mdf-components/24.17.24/styles/froala_editor.pkgd.min.css\" rel=\"stylesheet\" type=\"text/css\"></div><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;background:white;' data-pasted=\"true\"><strong><span style='font-size:14px;font-family:\"Lato\",sans-serif;color:#414141;'>Must live in the Cedar Falls / Waterloo, Iowa area or surrounding communities</span></strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;background:white;'><span style='font-size:14px;font-family:\"Lato\",sans-serif;color:#414141;'>Fluency in <strong>Spanish or Bosnian</strong> welcome — earn <strong>$1.50 more per hour worked!</strong></span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;background:white;'><strong><span style='font-size:14px;font-family:\"Lato\",sans-serif;color:#414141;'>Part-Time (30–35 hours/week)</span></strong><span style='font-size:14px;font-family:\"Lato\",sans-serif;color:#414141;'><br> Flexible weekday schedule</span></p><ul type=\"disc\" style=\"margin-bottom:0in;\"><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:15.0pt;font-size:16px;font-family: initial;color:#414141;background:white;\"><span style='font-size:14px;font-family:\"Lato\",sans-serif;'>Required: <strong>3 nights (11:00 PM–7:00 AM)</strong></span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:15.0pt;font-size:16px;font-family: initial;color:#414141;background:white;\"><span style='font-size:14px;font-family:\"Lato\",sans-serif;'>Remaining shifts between <strong>8:00 AM–5:00 PM</strong></span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:15.0pt;font-size:16px;font-family: initial;color:#414141;background:white;\"><strong><span style='font-size:14px;font-family:\"Lato\",sans-serif;'>2 Saturdays per month</span></strong><span style='font-size:14px;font-family:\"Lato\",sans-serif;'> (9:00 AM–1:00 PM)</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:15.0pt;font-size:16px;font-family: initial;color:#414141;background:white;\"><strong><span style='font-size:14px;font-family:\"Lato\",sans-serif;'>Closed Sundays</span></strong></li></ul><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;background:white;'><strong><span style='font-size:14px;font-family:\"Lato\",sans-serif;color:#414141;'>Hybrid Remote</span></strong></p><ul type=\"disc\" style=\"margin-bottom:0in;\"><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:15.0pt;font-size:16px;font-family: initial;color:#414141;background:white;\"><strong><span style='font-size:14px;font-family:\"Lato\",sans-serif;'>2 days per week in-office</span></strong><span style='font-size:14px;font-family:\"Lato\",sans-serif;'> (choose Tuesday, Wednesday, or Thursday)</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:15.0pt;font-size:16px;font-family: initial;color:#414141;background:white;\"><span style='font-size:14px;font-family:\"Lato\",sans-serif;'>Remaining days <strong>work from home</strong></span></li></ul><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;background:white;'><strong><span style='font-size:14px;font-family:\"Lato\",sans-serif;color:#414141;'>Pay:</span></strong><span style='font-size:14px;font-family:\"Lato\",sans-serif;color:#414141;'> <strong>$17.21 per hour</strong></span></p><div><p style='margin-top:15.0pt;margin-right:0in;margin-bottom:7.5pt;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;background:white;' data-pasted=\"true\"><strong><span style='font-size:21px;font-family:\"Lato\",sans-serif;color:#525354;'>JOB DESCRIPTION</span></strong></p><p style='margin-top:15.0pt;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;'><strong><span style=\"font-family: Lato, sans-serif; color: rgb(0, 122, 80); text-transform: uppercase; font-size: 18px;\">Summary</span></strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:19.5pt;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style='font-size:13px;font-family:\"Lato\",sans-serif;color:#666666;'>Under general supervision and in compliance with established policies and procedures, the Member Support Associate I is responsible for providing superior member service by conducting transactions accurately, assisting members with their financial goals, and promoting Veridian products and services over the phone.</span></p><p style='margin-top:15.0pt;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;'><strong><span style=\"font-family: Lato, sans-serif; color: rgb(0, 122, 80); text-transform: uppercase; font-size: 18px;\">Essential Functions</span></strong></p><ul type=\"disc\" style=\"margin-bottom:0in;\"><li style=\"margin-top:0in;margin-right:0in;margin-bottom: 9.0pt;margin-left:0in;line-height:normal;font-size:16px;font-family: initial;color:#666666;background:white;\"><span style='font-size:13px;font-family:\"Lato\",sans-serif;'>Provide quality interactions with inbound and outbound member calls that create an excellent service experience to promote the Veridian brand.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom: 9.0pt;margin-left:0in;line-height:normal;font-size:16px;font-family: initial;color:#666666;background:white;\"><span style='font-size:13px;font-family:\"Lato\",sans-serif;'>Understand and be familiar with Bank Secrecy Act (BSA) guidelines.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom: 9.0pt;margin-left:0in;line-height:normal;font-size:16px;font-family: initial;color:#666666;background:white;\"><span style='font-size:13px;font-family:\"Lato\",sans-serif;'>Conduct member transactions including: loan payments, deposits, withdrawals, transfers and SWBC payments.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom: 9.0pt;margin-left:0in;line-height:normal;font-size:16px;font-family: initial;color:#666666;background:white;\"><span style='font-size:13px;font-family:\"Lato\",sans-serif;'>Complete member requests including: opening certificates of deposit, processing wire transfers, ordering and blocking plastic cards, ordering checks, researching account information, initiation of direct deposit/ EFT/payroll deduction, etc.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom: 9.0pt;margin-left:0in;line-height:normal;font-size:16px;font-family: initial;color:#666666;background:white;\"><span style='font-size:13px;font-family:\"Lato\",sans-serif;'>Actively cross-sell credit union services by providing information to current, new and potential members.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom: 9.0pt;margin-left:0in;line-height:normal;font-size:16px;font-family: initial;color:#666666;background:white;\"><span style='font-size:13px;font-family:\"Lato\",sans-serif;'>Consistently achieve established monthly and annual sales and service goals.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom: 9.0pt;margin-left:0in;line-height:normal;font-size:16px;font-family: initial;color:#666666;background:white;\"><span style='font-size:13px;font-family:\"Lato\",sans-serif;'>Actively refer members to appropriate position and/or department within all Veridian Companies.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom: 9.0pt;margin-left:0in;line-height:normal;font-size:16px;font-family: initial;color:#666666;background:white;\"><span style='font-size:13px;font-family:\"Lato\",sans-serif;'>Maintain necessary departmental files, updating member/credit union information as required.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom: 9.0pt;margin-left:0in;line-height:normal;font-size:16px;font-family: initial;color:#666666;background:white;\"><span style='font-size:13px;font-family:\"Lato\",sans-serif;'>Prepare and maintain reports as required.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom: 9.0pt;margin-left:0in;line-height:normal;font-size:16px;font-family: initial;color:#666666;background:white;\"><span style='font-size:13px;font-family:\"Lato\",sans-serif;'>Maintain member confidence and protect operations by keeping information confidential.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom: 9.0pt;margin-left:0in;line-height:normal;font-size:16px;font-family: initial;color:#666666;background:white;\"><span style='font-size:13px;font-family:\"Lato\",sans-serif;'>Contribute to team effort by accomplishing related results as needed.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom: 9.0pt;margin-left:0in;line-height:normal;font-size:16px;font-family: initial;color:#666666;background:white;\"><span style='font-size:13px;font-family:\"Lato\",sans-serif;'>Proficient in answering member inquires surrounding: Online Banking, Mobile Banking, Remote Deposits, Bill Payment, Remote Transfers, etc.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom: 9.0pt;margin-left:0in;line-height:normal;font-size:16px;font-family: initial;color:#666666;background:white;\"><span style='font-size:13px;font-family:\"Lato\",sans-serif;'>Support at the first point of contact through problem solving skills and utilization of resources in the areas of card services, rate inquiries, ACH, and Account Resolutions.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom: 9.0pt;margin-left:0in;line-height:normal;font-size:16px;font-family: initial;color:#666666;background:white;\"><span style='font-size:13px;font-family:\"Lato\",sans-serif;'>Skilled in Member Support Center software: EchoSign, SWBC, Jabber, Cisco Agent, ApplePay, etc.</span></li></ul><p style='margin-top:15.0pt;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;'><strong><span style=\"font-family: Lato, sans-serif; color: rgb(0, 122, 80); text-transform: uppercase; font-size: 18px;\">Key Attributes</span></strong></p><ul type=\"disc\" style=\"margin-bottom:0in;\"><li style=\"margin-top:0in;margin-right:0in;margin-bottom: 9.0pt;margin-left:0in;line-height:normal;font-size:16px;font-family: initial;color:#666666;background:white;\"><span style='font-size:13px;font-family:\"Lato\",sans-serif;'>Oral and written communication skills.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom: 9.0pt;margin-left:0in;line-height:normal;font-size:16px;font-family: initial;color:#666666;background:white;\"><span style='font-size:13px;font-family:\"Lato\",sans-serif;'>Member service focus.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom: 9.0pt;margin-left:0in;line-height:normal;font-size:16px;font-family: initial;color:#666666;background:white;\"><span style='font-size:13px;font-family:\"Lato\",sans-serif;'>Attention to detail and accuracy.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom: 9.0pt;margin-left:0in;line-height:normal;font-size:16px;font-family: initial;color:#666666;background:white;\"><span style='font-size:13px;font-family:\"Lato\",sans-serif;'>Positive attitude that supports a team environment.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom: 9.0pt;margin-left:0in;line-height:normal;font-size:16px;font-family: initial;color:#666666;background:white;\"><span style='font-size:13px;font-family:\"Lato\",sans-serif;'>Dependable and punctual; flexible during peak times.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom: 9.0pt;margin-left:0in;line-height:normal;font-size:16px;font-family: initial;color:#666666;background:white;\"><span style='font-size:13px;font-family:\"Lato\",sans-serif;'>High level of confidentiality.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom: 9.0pt;margin-left:0in;line-height:normal;font-size:16px;font-family: initial;color:#666666;background:white;\"><span style='font-size:13px;font-family:\"Lato\",sans-serif;'>Organizational skills.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom: 9.0pt;margin-left:0in;line-height:normal;font-size:16px;font-family: initial;color:#666666;background:white;\"><span style='font-size:13px;font-family:\"Lato\",sans-serif;'>Self-motivated; ability to work without close supervision.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom: 9.0pt;margin-left:0in;line-height:normal;font-size:16px;font-family: initial;color:#666666;background:white;\"><span style='font-size:13px;font-family:\"Lato\",sans-serif;'>Problem solving; analysis.</span></li></ul><p style='margin-top:15.0pt;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;'><strong><span style=\"font-family: Lato, sans-serif; color: rgb(0, 122, 80); text-transform: uppercase; font-size: 18px;\">Physical Demands</span></strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style='font-size:13px;font-family:\"Lato\",sans-serif;color:#666666;'>The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:</span></p><ul type=\"disc\" style=\"margin-bottom:0in;\"><li style=\"margin-top:0in;margin-right:0in;margin-bottom: 9.0pt;margin-left:0in;line-height:normal;font-size:16px;font-family: initial;color:#666666;background:white;\"><span style='font-size:13px;font-family:\"Lato\",sans-serif;'>Occasionally lift and/or move items over 10 pounds.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom: 9.0pt;margin-left:0in;line-height:normal;font-size:16px;font-family: initial;color:#666666;background:white;\"><span style='font-size:13px;font-family:\"Lato\",sans-serif;'>Remain sedentary (seated) for extended periods of time.</span></li></ul><p style='margin-top:15.0pt;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;'><strong><span style=\"font-family: Lato, sans-serif; color: rgb(0, 122, 80); text-transform: uppercase; font-size: 18px;\">Working Conditions</span></strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:19.5pt;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style='font-size:13px;font-family:\"Lato\",sans-serif;color:#666666;'>This job operates in a professional office environment and routinely uses standard office equipment.</span></p><p style='margin-top:15.0pt;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;'><strong><span style=\"font-family: Lato, sans-serif; color: rgb(0, 122, 80); text-transform: uppercase; font-size: 18px;\">Travel</span></strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:19.5pt;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style='font-size:13px;font-family:\"Lato\",sans-serif;color:#666666;'>Limited travel expected.</span></p><p style='margin-top:15.0pt;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;'><strong><span style=\"font-family: Lato, sans-serif; color: rgb(0, 122, 80); text-transform: uppercase; font-size: 18px;\">Required Education and Experience</span></strong></p><ul type=\"disc\" style=\"margin-bottom:0in;\"><li style=\"margin-top:0in;margin-right:0in;margin-bottom: 9.0pt;margin-left:0in;line-height:normal;font-size:16px;font-family: initial;color:#666666;\"><span style='font-size:13px;font-family:\"Lato\",sans-serif;'>High School Diploma.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom: 9.0pt;margin-left:0in;line-height:normal;font-size:16px;font-family: initial;color:#666666;\"><span style='font-size:13px;font-family:\"Lato\",sans-serif;'>Related work experience in customer service, preferably in a call center environment and/or at a financial institution.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom: 9.0pt;margin-left:0in;line-height:normal;font-size:16px;font-family: initial;color:#666666;\"><span style='font-size:13px;font-family:\"Lato\",sans-serif;'>Proficiency in electronic services.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom: 9.0pt;margin-left:0in;line-height:normal;font-size:16px;font-family: initial;color:#666666;\"><span style='font-size:13px;font-family:\"Lato\",sans-serif;'>Fluent computer skills in a Microsoft Windows Environment.</span></li></ul><p style='margin-top:15.0pt;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;'><strong><span style='font-family:\"Lato\",sans-serif;color:#007A50;text-transform:uppercase;'><span style=\"font-size: 18px;\">Other Duties</span></span></strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:19.5pt;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style='font-size:13px;font-family:\"Lato\",sans-serif;color:#666666;'>Veridian Credit Union is a PCI compliant financial institution to ensure the security of member information. As such, all employees are expected to ensure security measures are in place and adhered to regarding PCI and other highly secure data compliance requirements.</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:19.5pt;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style='font-size:13px;font-family:\"Lato\",sans-serif;color:#666666;'>Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.</span></p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>\n",
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