Inside Sales Representative

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    "requisitionDescription": "<div><div><div><div><p><span style=\"font-size: 12pt;font-family: Tahoma;\">Hydraulic Controls, Inc. is a premier fluid power distributor with territories throughout the Western United States. Our Employee-Owners, along with our quality suppliers, have built our 50-year-strong reputation on ethical business practices, value-added customer service and local inventory.&nbsp;</span><span style=\"font-family: Tahoma;\">&nbsp;</span></p><p><span style=\"color: black;font-size: 11pt;font-family: Tahoma;\">SUMMARY:&nbsp;</span></p><p><span style=\"font-size: 11pt;font-family: Tahoma;\">Inside Sales Representatives manage a portfolio of select OEM, resale and user accounts, serving as the go-to contact within HCI for those clients, overseeing their orders from processing to delivery and responding to all their concerns with professionalism. In addition to handling select accounts, provides excellent service to all customers (see Customer Service Representative job description).</span>&nbsp;</p><p>&nbsp;<span style=\"color: black;font-size: 11pt;font-family: Tahoma;\">DUTIES AND RESPONSIBILITIES:</span>&nbsp;</p><ul><li dir=\"auto\"><span style=\"font-size: 11pt;font-family: Tahoma;\">Serves as HCI&rsquo;s key contact to designated customer accounts, responsible for providing support and promptly responding to requests for information or assistance.</span>&nbsp;</li><li dir=\"auto\"><span style=\"font-size: 11pt;font-family: Tahoma;\">Ensures designated customers&rsquo; orders are processed correctly, that order acknowledgements are sent both internally and externally, and that delivery issues and other matters of concern are promptly addressed and shared with outside sales personnel and management.</span>&nbsp;</li><li dir=\"auto\">T<span style=\"font-size: 11pt;font-family: Tahoma;\">roubleshoots and resolves order issues through sourcing parts to meet/exceed customer requirements, drop-shipping orders, stock-transferring product, and buying for customer orders or branch inventory when permitted.&nbsp;</span>&nbsp;</li><li dir=\"auto\"><span style=\"font-size: 11pt;font-family: Tahoma;\">Maintains margins, aware of competition and alert to margin erosion in accounts with set-pricing.</span>&nbsp;</li><li dir=\"auto\"><span style=\"font-size: 11pt;font-family: Tahoma;\">Handles credit memos and warranty part returns.</span>&nbsp;</li><li dir=\"auto\"><span style=\"font-size: 11pt;font-family: Tahoma;\">Routinely suggests additional products of interest to customers when taking sales orders.</span>&nbsp;</li><li dir=\"auto\"><span style=\"font-size: 11pt;font-family: Tahoma;\">Generates sales leads for Outside Sales personnel to pursue.</span>&nbsp;</li><li dir=\"auto\"><span style=\"font-size: 11pt;font-family: Tahoma;\">Enters and maintains CRM data, forwarding opportunities as directed.</span>&nbsp;</li><li dir=\"auto\"><span style=\"color: black;font-size: 11pt;font-family: Tahoma;\">Performs all support functions of a Customer Service Representative.</span>&nbsp;</li><li dir=\"auto\"><span style=\"color: black;font-size: 11pt;font-family: Tahoma;\">Performs other related duties as assigned by management.</span></li></ul><p>&nbsp;<span style=\"color: black;font-size: 11pt;font-family: Tahoma;\">QUALIFICATIONS:</span>&nbsp;</p><ul><li dir=\"auto\"><span style=\"font-size: 11pt;font-family: Tahoma;\">High school diploma or equivalent required, and some college or trade school preferred.&nbsp;</span>&nbsp;</li><li dir=\"auto\"><span style=\"font-size: 11pt;font-family: Tahoma;\">Good mechanical and mathematical aptitude is essential, with a basic understanding of hydraulic, electronic, and power transmission systems.</span>&nbsp;</li><li dir=\"auto\"><span style=\"font-size: 11pt;font-family: Tahoma;\">One-year minimum experience with customer service and hydraulic sales.&nbsp;</span>&nbsp;</li><li dir=\"auto\"><span style=\"font-size: 11pt;font-family: Tahoma;\">Recognition of basic hydraulic components and understanding of vendor part numbering and function along with familiarity with HCI&#39;s top twenty product lines and ability to independently research answers using vendor and HCI tools.</span>&nbsp;</li><li dir=\"auto\"><span style=\"font-size: 11pt;font-family: Tahoma;\">Excellent customer service: commitment to getting customer their needed answers on the first call, or staying in constant communication while researching.&nbsp;</span></li><li dir=\"auto\"><span style=\"font-size: 11pt;font-family: Tahoma;\">Reliable, constructive, and positive assistance to operations manager and outside sales personnel who service designated accounts; clear and frequent oral and written communication is essential.</span>&nbsp;</li><li dir=\"auto\"><span style=\"font-size: 11pt;font-family: Tahoma;\">Ability to develop key contact relationships within vendor companies in order to get quick answers on quotes and expedites.</span></li><li dir=\"auto\"><span style=\"font-size: 11pt;font-family: Tahoma;\">Ease in dealing with customers and vendors from a variety of backgrounds and&nbsp;</span> <span style=\"font-size: 11pt;font-family: Tahoma;\">knowledge levels.&nbsp;</span>&nbsp;</li><li dir=\"auto\"><span style=\"font-size: 11pt;font-family: Tahoma;\">Ability to gauge profitability of all transactions; good business instinct in regards to pricing.</span>&nbsp;</li><li dir=\"auto\"><span style=\"font-size: 11pt;font-family: Tahoma;\">Ability to evaluate sales orders for items ordinarily in need of commonly sold accessories.</span>&nbsp;</li><li dir=\"auto\"><span style=\"font-size: 11pt;font-family: Tahoma;\">Ability to recognize strategic opportunities to capture potential new sales by Outside Sales personnel.</span>&nbsp;</li><li dir=\"auto\"><span style=\"font-size: 11pt;font-family: Tahoma;\">Ability to analyze the following reports: Writby, Review Open Sales Order, and Purchase Order Expedite.</span>&nbsp;</li><li dir=\"auto\"><span style=\"font-size: 11pt;font-family: Tahoma;\">Adherence to HCI Company policy regarding sales, purchases, returns and credits.&nbsp;</span>&nbsp;</li><li dir=\"auto\"><span style=\"font-size: 11pt;font-family: Tahoma;\">Team player: positive interaction with coworkers at the branch and across HCI branches, and good relationships with administration and management.</span>&nbsp;</li><li dir=\"auto\"><span style=\"font-size: 11pt;font-family: Tahoma;\">Literacy in TrulinX or significant ERP experience.</span></li><li dir=\"auto\"><span style=\"font-size: 11pt;font-family: Tahoma;\">Literacy in MS Word, MS Excel, and MS Outlook.</span>&nbsp;</li><li dir=\"auto\"><span style=\"font-size: 11pt;font-family: Tahoma;\">Ability to solve problems independently.&nbsp;</span>&nbsp;</li><li dir=\"auto\"><span style=\"font-size: 11pt;font-family: Tahoma;\">Ability to multi-task.</span>&nbsp;</li><li dir=\"auto\"><span style=\"font-size: 11pt;font-family: Tahoma;\">Excellent oral and written communication skills.</span>&nbsp;</li><li dir=\"auto\"><span style=\"font-size: 11pt;font-family: Tahoma;\">Strong work ethic and commitment to job.</span>&nbsp;</li><li dir=\"auto\"><span style=\"font-size: 11pt;font-family: Tahoma;\">Forklift certification required at some branches.</span></li></ul><p>&nbsp;<span style=\"color: black;font-size: 11pt;font-family: Tahoma;\">PHYSICAL DEMANDS AND WORK ENVIRONMENT:</span>&nbsp;</p><ul><li dir=\"auto\"><span style=\"background-color: white;font-size: 11pt;font-family: Tahoma;\">Frequently required to stand</span>&nbsp;</li><li dir=\"auto\"><span style=\"background-color: white;font-size: 11pt;font-family: Tahoma;\">Frequently required to walk</span>&nbsp;</li><li dir=\"auto\"><span style=\"background-color: white;font-size: 11pt;font-family: Tahoma;\">Frequently required to sit</span>&nbsp;</li><li dir=\"auto\"><span style=\"font-size: 11pt;font-family: Tahoma;\">Frequently required to utilize hand and finger dexterity</span>&nbsp;</li><li dir=\"auto\"><span style=\"background-color: white;font-size: 11pt;font-family: Tahoma;\">Continually required to talk or hear</span>&nbsp;</li><li dir=\"auto\"><span style=\"color: rgb(35,31,32);background-color: white;font-size: 11pt;font-family: Tahoma;\">Frequently/Continually utilize visual acuity to read technical information, and/or use a keyboard</span>&nbsp;</li><li dir=\"auto\"><span style=\"background-color: white;font-size: 11pt;font-family: Tahoma;\">Occasionally lift/push/carry items up to 20 pounds; Required to seek assistance from warehouse for items over 20 pounds&nbsp;</span>&nbsp;</li></ul><p style=\"text-align:justify;\">&nbsp; _____________________________________________________________________________________</p><p style=\"text-align:justify;\"><span style=\"font-size: 11px;font-family: Tahoma;\">The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management&rsquo;s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</span>&nbsp;</p><p>&nbsp;</p></div></div></div></div>\n",
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