Helpdesk Assistant (Temporary 6 Months)

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  "last_changed_at": "2026-05-30T06:11:47.678Z",
  "active_status": "active"
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{
  "language": "en",
  "location": {
    "raw": "Aberdeen, Aberdeenshire, AB32 6FE, United Kingdom",
    "city": "Aberdeen",
    "region": "Aberdeenshire",
    "country": null,
    "is_remote": false,
    "confidence": 0.8
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  "inferred_at": "2026-06-06T10:28:14.823Z",
  "launch_scope": {
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    "included": true,
    "location": {
      "raw": "Aberdeen, Aberdeenshire, AB32 6FE, United Kingdom",
      "city": "Aberdeen",
      "region": "Aberdeenshire",
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    "id": "51",
    "isRemote": null,
    "location": {
      "city": "Aberdeen",
      "state": "Aberdeenshire"
    },
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    "departmentId": "18651",
    "locationType": "0",
    "jobOpeningName": "Helpdesk Assistant (Temporary 6 Months)",
    "departmentLabel": "IT",
    "employmentStatusLabel": "Full Time"
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  "detail_job_opening": {
    "location": {
      "city": "Aberdeen",
      "state": "Aberdeenshire",
      "postalCode": "AB32 6FE",
      "addressCountry": "United Kingdom"
    },
    "datePosted": "2026-05-28",
    "atsLocation": {
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    "description": "<p>CHAP Group are looking for a motivated and customer-focused Helpdesk Assistant to join our team on a temporary 6 month contract.</p>\n<p>The Helpdesk Assistant provides first‑line technical and administrative support. The role focuses on resolving routine IT issues, maintaining accurate records, and ensuring a smooth flow of information between users and the wider IT team.</p>\n<p><br></p>\n<p><span style=\"font-weight: bold\">Key Tasks:</span></p>\n<p><br><br></p>\n<ul>\n<li>Serve as the first point of contact for technical queries via phone, email, or ticketing system; troubleshoot common hardware, software, and network issues.</li>\n<li>Prioritise, and track support requests; escalate complex issues to senior technicians when required.</li>\n<li>Assist with account creation, password resets, permissions updates, and routine system checks.</li>\n<li>Prepare and configure laptops, desktops, mobile devices, and peripherals for new or existing users.</li>\n<li>Coordinate and assist with office moves, including setting up workstations, reconnecting IT equipment, and ensuring users are fully operational in their new locations.</li>\n<li>Provide clear, friendly, and patient communication to users with varying levels of technical confidence.</li>\n<li>Support routine updates, patching, and basic system monitoring under supervision.</li>\n<li>Support, troubleshoot, and maintain Windows operating systems and Windows Server environments, including user account administration, permissions, updates, and basic server‑side tasks.</li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\">Essential Criteria:</span></p>\n<p><br></p>\n<ul>\n<li>Familiarity with Windows and Microsoft 365, common business applications, and basic networking concepts.</li>\n<li>Demonstrates strong analytical thinking, the ability to troubleshoot independently, think creatively to resolve technical issues, and proactively identify solutions without constant supervision.</li>\n<li>Ability to diagnose straightforward issues and follow structured troubleshooting steps.</li>\n<li>Strong verbal and written communication skills.</li>\n<li>Ability to manage multiple tasks, prioritise effectively, and maintain accurate records.</li>\n<li>Comfortable collaborating with colleagues and escalating issues appropriately.</li>\n</ul>\n<p><br></p>\n<p><br></p>",
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    "departmentId": "18651",
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    "jobOpeningName": "Helpdesk Assistant (Temporary 6 Months)",
    "departmentLabel": "IT",
    "jobOpeningStatus": "Open",
    "minimumExperience": null,
    "jobOpeningShareUrl": "https://chapgroup.bamboohr.com/careers/51",
    "employmentStatusLabel": "Full Time"
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