Guest Service Agent

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  "last_changed_at": "2026-05-31T19:07:31.564Z",
  "active_status": "active"
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{
  "language": "en",
  "location": {
    "raw": "Wilmington Convention Hotel LLC - Wilmington, NC 28401; 9 Estell Lee Place, Wilmington, NC, 28401, USA",
    "city": "Wilmington",
    "region": "NC",
    "country": "United States",
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    "confidence": 0.8
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  "inferred_at": "2026-06-06T09:57:49.204Z",
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    "location": {
      "raw": "Wilmington Convention Hotel LLC - Wilmington, NC 28401; 9 Estell Lee Place, Wilmington, NC, 28401, USA",
      "city": "Wilmington",
      "region": "NC",
      "country": "United States",
      "is_remote": false,
      "confidence": 0.8
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    "countries": [
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  "detail": {
    "city": "Wilmington",
    "jobId": 391683,
    "level": "Entry",
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    "jobTitle": "Guest Service Agent",
    "location": "Wilmington Convention Hotel LLC - Wilmington, NC 28401",
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    "clientCode": "0QJ68",
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    "description": "<p><strong>SUMMARY&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</strong>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</p>\r\n\r\n<p>The Guest Service Agent is responsible for:</p>\r\n\r\n<ul>\r\n\t<li>Greets and registers guests, provides prompt and courteous service, and closes out guest accounts upon completion of stay.</li>\r\n\t<li>Provides information regarding hotel facilities and guest accommodations</li>\r\n</ul>\r\n\r\n<p><strong>JOB RESPONSIBILITIES</strong></p>\r\n\r\n<p>The Guest Service Agent&#39;s primary responsibilities will include:</p>\r\n\r\n<ul>\r\n\t<li>Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, address the guest by name, listen carefully to understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions</li>\r\n\t<li>Complete the registration process by obtaining data from the guest and/or reservations print out.</li>\r\n\t<li>Input information via computer or through a manual process.</li>\r\n\t<li>Confirm pertinent information, including number of guests and dates of stay.</li>\r\n\t<li>Confirm room rate visually, do not announce it. Select room in accordance to the guest&#39;s needs, i.e.: number of beds, smoking/non-smoking, ground floor, etc.</li>\r\n\t<li>Provide folders containing room keys, non-verbally confirming the room number.</li>\r\n\t<li>Complete reservation requests utilizing similar format as check in process.</li>\r\n\t<li>Verify and imprint credit cards for authorization using electronic acceptance methods</li>\r\n\t<li>Handle cash, make change and balance an assigned house bank.</li>\r\n\t<li>Accept and record vouchers, travelers&rsquo; checks, and other forms of payment.</li>\r\n\t<li>Convert foreign currency at current posted rates</li>\r\n\t<li>Perform accurate, moderately complex arithmetic functions using a calculator</li>\r\n\t<li>Post charges to guest rooms and house accounts using the computer or manual system.</li>\r\n\t<li>Answer the telephone, within three rings. Use your name when answering; speak clearly and in a pleasant tone of voice.</li>\r\n\t<li>Take and deliver accurate and timely guest messages, either manually or via the computer system.</li>\r\n\t<li>Deliver mail, small packages and facsimiles for customers as requested</li>\r\n\t<li>Close guest accounts at time of check out and ask the guest how they enjoyed their stay. In the event of dissatisfaction or dispute, negotiate compromise, which may include authorizing revenue allowances.</li>\r\n\t<li>Remain calm and alert, especially during peak check in/check out times or during heavy hotel activity or in the event of an emergency</li>\r\n\t<li>Investigate guest complaints thoroughly. Listen carefully, apologize for the problem and offer assistance to resolve it. If after offering alternatives, the problem has not been resolved to the guest&#39;s satisfaction, obtain assistance from a supervisor or manager.</li>\r\n\t<li>Summon front service/bell assistance to escort guests to their rooms as appropriate.</li>\r\n\t<li>Provide safety deposit boxes for guest by escorting them to the vault pulling the box from the vault and carrying it to the customer. File access slips in room order.</li>\r\n\t<li>Operate facsimile machine to send, receive, and log incoming transmissions. Notify guests of incoming faxes using the message function of the computer</li>\r\n\t<li>Report suspicious persons or activity to a supervisor immediately</li>\r\n\t<li>Pre-register, block reservations and take same day reservations and when necessary future reservations following hotel rate structures, discounts, and sell strategies</li>\r\n</ul>\r\n\r\n<p>&nbsp;</p>\r\n\r\n<p>&nbsp;</p>\r\n",
    "jobCategory": "Hospitality - Hotel",
    "salaryRange": "",
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    "positionType": "Full-Time/Part-Time",
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Use a positive and clear speaking voice, address the guest by name, listen carefully to understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions\\r\\n\\tComplete the registration process by obtaining data from the guest and/or reservations print out.\\r\\n\\tInput information via computer or through a manual process.\\r\\n\\tConfirm pertinent information, including number of guests and dates of stay.\\r\\n\\tConfirm room rate visually, do not announce it. Select room in accordance to the guest&#39;s needs, i.e.: number of beds, smoking/non-smoking, ground floor, etc.\\r\\n\\tProvide folders containing room keys, non-verbally confirming the room number.\\r\\n\\tComplete reservation requests utilizing similar format as check in process.\\r\\n\\tVerify and imprint credit cards for authorization using electronic acceptance methods\\r\\n\\tHandle cash, make change and balance an assigned house bank.\\r\\n\\tAccept and record vouchers, travelers&rsquo; checks, and other forms of payment.\\r\\n\\tConvert foreign currency at current posted rates\\r\\n\\tPerform accurate, moderately complex arithmetic functions using a calculator\\r\\n\\tPost charges to guest rooms and house accounts using the computer or manual system.\\r\\n\\tAnswer the telephone, within three rings. Use your name when answering; speak clearly and in a pleasant tone of voice.\\r\\n\\tTake and deliver accurate and timely guest messages, either manually or via the computer system.\\r\\n\\tDeliver mail, small packages and facsimiles for customers as requested\\r\\n\\tClose guest accounts at time of check out and ask the guest how they enjoyed their stay. In the event of dissatisfaction or dispute, negotiate compromise, which may include authorizing revenue allowances.\\r\\n\\tRemain calm and alert, especially during peak check in/check out times or during heavy hotel activity or in the event of an emergency\\r\\n\\tInvestigate guest complaints thoroughly. Listen carefully, apologize for the problem and offer assistance to resolve it. If after offering alternatives, the problem has not been resolved to the guest&#39;s satisfaction, obtain assistance from a supervisor or manager.\\r\\n\\tSummon front service/bell assistance to escort guests to their rooms as appropriate.\\r\\n\\tProvide safety deposit boxes for guest by escorting them to the vault pulling the box from the vault and carrying it to the customer. File access slips in room order.\\r\\n\\tOperate facsimile machine to send, receive, and log incoming transmissions. Notify guests of incoming faxes using the message function of the computer\\r\\n\\tReport suspicious persons or activity to a supervisor immediately\\r\\n\\tPre-register, block reservations and take same day reservations and when necessary future reservations following hotel rate structures, discounts, and sell strategies\\r\\n\\r\\n\\r\\n&nbsp;\\r\\n\\r\\n&nbsp;\\r\\nQualificationsREQUIRED SKILLS AND ABILITY\\r\\n\\r\\n\\r\\n\\tHandle guest registration and room assignments, accommodating special requests whenever possible.\\r\\n\\tConsiderable skill in the use of a calculator to prepare moderately complex mathematical calculations without error.\\r\\n\\tAbility to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.\\r\\n\\tAbility to stand for long periods of time.\\r\\n\\tAbility to read, listen and communicate effectively in English, both verbally and in writing.\\r\\n\\tAbility to access and accurately input information using a moderately complex computer system.\\r\\n\\tHearing and visual ability to observe and detect signs of emergency situations.\\r\\n\\r\\n\\r\\nREQUIRED EDUCATION AND EXPERIENCE\\r\\n\\r\\nEducation &ndash; High school diploma required\\r\\n\\r\\nExperience &ndash;\\r\\n\\r\\n\\r\\n\\tPrior hospitality experience preferred.\\r\\n\\tOnQ experience preferred.\\r\\n\\r\\n\\r\\nJob Types: Full-time, Part-time\\r\\n\\r\\nBenefits:\\r\\n\\r\\n\\r\\n\\t401(k)\\r\\n\\tDental insurance\\r\\n\\tEmployee discount\\r\\n\\tFlexible schedule\\r\\n\\tHealth insurance\\r\\n\\tPaid time off\\r\\n\\tVision insurance\\r\\n\\r\\n\\r\\nExperience:\\r\\n\\r\\n\\r\\n\\tCustomer service: 1 year (Preferred)\\r\\n\\tFront desk: 1 year (Preferred)\\r\\n\\tOnQ: 1 year (Preferred)\\r\\n\\r\\n\\r\\nAbility to Commute:\\r\\n\\r\\nWilmington, NC 28401 (Required)\\r\\n\\r\\nWork Location: In person\\r\\n\",\"responsibilities\":\"SUMMARY&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;\\r\\n\\r\\nThe Guest Service Agent is responsible for:\\r\\n\\r\\n\\r\\n\\tGreets and registers guests, provides prompt and courteous service, and closes out guest accounts upon completion of stay.\\r\\n\\tProvides information regarding hotel facilities and guest accommodations\\r\\n\\r\\n\\r\\nJOB RESPONSIBILITIES\\r\\n\\r\\nThe Guest Service Agent&#39;s primary responsibilities will include:\\r\\n\\r\\n\\r\\n\\tGreet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, address the guest by name, listen carefully to understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions\\r\\n\\tComplete the registration process by obtaining data from the guest and/or reservations print out.\\r\\n\\tInput information via computer or through a manual process.\\r\\n\\tConfirm pertinent information, including number of guests and dates of stay.\\r\\n\\tConfirm room rate visually, do not announce it. Select room in accordance to the guest&#39;s needs, i.e.: number of beds, smoking/non-smoking, ground floor, etc.\\r\\n\\tProvide folders containing room keys, non-verbally confirming the room number.\\r\\n\\tComplete reservation requests utilizing similar format as check in process.\\r\\n\\tVerify and imprint credit cards for authorization using electronic acceptance methods\\r\\n\\tHandle cash, make change and balance an assigned house bank.\\r\\n\\tAccept and record vouchers, travelers&rsquo; checks, and other forms of payment.\\r\\n\\tConvert foreign currency at current posted rates\\r\\n\\tPerform accurate, moderately complex arithmetic functions using a calculator\\r\\n\\tPost charges to guest rooms and house accounts using the computer or manual system.\\r\\n\\tAnswer the telephone, within three rings. Use your name when answering; speak clearly and in a pleasant tone of voice.\\r\\n\\tTake and deliver accurate and timely guest messages, either manually or via the computer system.\\r\\n\\tDeliver mail, small packages and facsimiles for customers as requested\\r\\n\\tClose guest accounts at time of check out and ask the guest how they enjoyed their stay. In the event of dissatisfaction or dispute, negotiate compromise, which may include authorizing revenue allowances.\\r\\n\\tRemain calm and alert, especially during peak check in/check out times or during heavy hotel activity or in the event of an emergency\\r\\n\\tInvestigate guest complaints thoroughly. Listen carefully, apologize for the problem and offer assistance to resolve it. 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Notify guests of incoming faxes using the message function of the computer\\r\\n\\tReport suspicious persons or activity to a supervisor immediately\\r\\n\\tPre-register, block reservations and take same day reservations and when necessary future reservations following hotel rate structures, discounts, and sell strategies\\r\\n\\r\\n\\r\\n&nbsp;\\r\\n\\r\\n&nbsp;\\r\\n\",\"employmentType\":\"OTHER\",\"hiringOrganization\":{\"@type\":\"Organization\",\"name\":\"WILMINGTON CONVENTION HOTEL LLC\",\"logo\":\"https://www.paycomonline.net/v4/ats/web.php/application/style/logo?clientkey=01008458FFDE9B8487642421DB39D936\"},\"jobLocation\":{\"@type\":\"Place\",\"address\":{\"streetAddress\":\"9 Estell Lee Place\",\"addressLocality\":\"Wilmington\",\"addressRegion\":\"NC\",\"postalCode\":28401,\"addressCountry\":\"USA\"}},\"qualifications\":\"REQUIRED SKILLS AND ABILITY\\r\\n\\r\\n\\r\\n\\tHandle guest registration and room assignments, accommodating special requests whenever possible.\\r\\n\\tConsiderable skill in the use of a calculator to prepare moderately complex mathematical calculations without error.\\r\\n\\tAbility to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.\\r\\n\\tAbility to stand for long periods of time.\\r\\n\\tAbility to read, listen and communicate effectively in English, both verbally and in writing.\\r\\n\\tAbility to access and accurately input information using a moderately complex computer system.\\r\\n\\tHearing and visual ability to observe and detect signs of emergency situations.\\r\\n\\r\\n\\r\\nREQUIRED EDUCATION AND EXPERIENCE\\r\\n\\r\\nEducation &ndash; High school diploma required\\r\\n\\r\\nExperience &ndash;\\r\\n\\r\\n\\r\\n\\tPrior hospitality experience preferred.\\r\\n\\tOnQ experience preferred.\\r\\n\\r\\n\\r\\nJob Types: Full-time, Part-time\\r\\n\\r\\nBenefits:\\r\\n\\r\\n\\r\\n\\t401(k)\\r\\n\\tDental insurance\\r\\n\\tEmployee discount\\r\\n\\tFlexible schedule\\r\\n\\tHealth insurance\\r\\n\\tPaid time off\\r\\n\\tVision insurance\\r\\n\\r\\n\\r\\nExperience:\\r\\n\\r\\n\\r\\n\\tCustomer service: 1 year (Preferred)\\r\\n\\tFront desk: 1 year (Preferred)\\r\\n\\tOnQ: 1 year (Preferred)\\r\\n\\r\\n\\r\\nAbility to Commute:\\r\\n\\r\\nWilmington, NC 28401 (Required)\\r\\n\\r\\nWork Location: In person\\r\\n\",\"experienceRequirements\":\"REQUIRED SKILLS AND ABILITY\\r\\n\\r\\n\\r\\n\\tHandle guest registration and room assignments, accommodating special requests whenever possible.\\r\\n\\tConsiderable skill in the use of a calculator to prepare moderately complex mathematical calculations without error.\\r\\n\\tAbility to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.\\r\\n\\tAbility to stand for long periods of time.\\r\\n\\tAbility to read, listen and communicate effectively in English, both verbally and in writing.\\r\\n\\tAbility to access and accurately input information using a moderately complex computer system.\\r\\n\\tHearing and visual ability to observe and detect signs of emergency situations.\\r\\n\\r\\n\\r\\nREQUIRED EDUCATION AND EXPERIENCE\\r\\n\\r\\nEducation &ndash; High school diploma required\\r\\n\\r\\nExperience &ndash;\\r\\n\\r\\n\\r\\n\\tPrior hospitality experience preferred.\\r\\n\\tOnQ experience preferred.\\r\\n\\r\\n\\r\\nJob Types: Full-time, Part-time\\r\\n\\r\\nBenefits:\\r\\n\\r\\n\\r\\n\\t401(k)\\r\\n\\tDental insurance\\r\\n\\tEmployee discount\\r\\n\\tFlexible schedule\\r\\n\\tHealth insurance\\r\\n\\tPaid time off\\r\\n\\tVision insurance\\r\\n\\r\\n\\r\\nExperience:\\r\\n\\r\\n\\r\\n\\tCustomer service: 1 year (Preferred)\\r\\n\\tFront desk: 1 year (Preferred)\\r\\n\\tOnQ: 1 year (Preferred)\\r\\n\\r\\n\\r\\nAbility to Commute:\\r\\n\\r\\nWilmington, NC 28401 (Required)\\r\\n\\r\\nWork Location: In person\\r\\n\",\"industry\":\"Hospitality - Hotel\",\"validThrough\":\"-0001-11-30\",\"educationRequirements\":\"High School\"}",
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    "qualifications": "<p><strong>REQUIRED SKILLS AND ABILITY</strong></p>\r\n\r\n<ul>\r\n\t<li>Handle guest registration and room assignments, accommodating special requests whenever possible.</li>\r\n\t<li>Considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error.</li>\r\n\t<li>Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.</li>\r\n\t<li>Ability to stand for long periods of time.</li>\r\n\t<li>Ability to read, listen and communicate effectively in English, both verbally and in writing.</li>\r\n\t<li>Ability to access and accurately input information using a moderately complex computer system.</li>\r\n\t<li>Hearing and visual ability to observe and detect signs of emergency situations.</li>\r\n</ul>\r\n\r\n<p>REQUIRED EDUCATION AND EXPERIENCE</p>\r\n\r\n<p>Education &ndash; High school diploma required</p>\r\n\r\n<p>Experience &ndash;</p>\r\n\r\n<ul>\r\n\t<li>Prior hospitality experience preferred.</li>\r\n\t<li>OnQ experience preferred.</li>\r\n</ul>\r\n\r\n<p>Job Types: Full-time, Part-time</p>\r\n\r\n<p>Benefits:</p>\r\n\r\n<ul>\r\n\t<li>401(k)</li>\r\n\t<li>Dental insurance</li>\r\n\t<li>Employee discount</li>\r\n\t<li>Flexible schedule</li>\r\n\t<li>Health insurance</li>\r\n\t<li>Paid time off</li>\r\n\t<li>Vision insurance</li>\r\n</ul>\r\n\r\n<p>Experience:</p>\r\n\r\n<ul>\r\n\t<li>Customer service: 1 year (Preferred)</li>\r\n\t<li>Front desk: 1 year (Preferred)</li>\r\n\t<li>OnQ: 1 year (Preferred)</li>\r\n</ul>\r\n\r\n<p>Ability to Commute:</p>\r\n\r\n<p>Wilmington, NC 28401 (Required)</p>\r\n\r\n<p>Work Location: In person</p>\r\n",
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