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IT Support Specialist

Ab980e35 8aa1 4f79 Ae5a 4622356af318 19000101 000001 · Sandy Springs, GA, US, Sandy Springs, GA · Remote · Active · $28–$37 / hour · ADP Workforce Now Recruiting

Job facts

FieldValue
CompanyAb980e35 8aa1 4f79 Ae5a 4622356af318 19000101 000001
TitleIT Support Specialist
Normalized title-
Department / team-
LocationSandy Springs, GA, United States
Work modelRemote / Remote
Employment typeFull Time
Salary$28–$37 / hour
Statusactive
ATS providerADP Workforce Now Recruiting
Posted / first seen2026-06-18 / 2026-06-19
Changed / last seen2026-06-21 / 2026-06-21

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PageWhat it containsOpen
Company jobsActive postings from Ab980e35 8aa1 4f79 Ae5a 4622356af318 19000101 000001.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through ADP Workforce Now Recruiting.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Sandy Springs.Open
Work model jobsActive Remote postings.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

CompanyAb980e35 8aa1 4f79 Ae5a 4622356af318 19000101 000001
Sourcec0cfb1c1-07eb-40f0-a295-5e8930d4dee7
ATS providerADP Workforce Now Recruiting

Description

Join a Team That Powers a City The City of Sandy Springs is seeking a highly motivated, Full-Time, IT Support Specialist who thrives on solving problems, supporting others, and ensuring technology runs seamlessly. This role is more than a help desk position — it is an opportunity to directly support the operations of City Hall, public safety departments, and the employees who serve our community every day. If you are a technically skilled professional who enjoys hands-on troubleshooting, delivering excellent customer service, and contributing to meaningful IT projects, we want to hear from you. What You’ll Do As our IT Support Specialist, you will serve as frontline technical support for City staff, ensuring reliable access to essential systems and services. Key Responsibilities Provide onsite and remote technical support for hardware, software, networking, and mobile devices Deploy, configure, and maintain PCs, laptops, and peripherals Troubleshoot Windows systems and support Microsoft 365, with emphasis on Outlook and Microsoft Teams Support mobile device setup and troubleshooting Maintain network connectivity and diagnose equipment issues Manage and document service requests through a ticketing system Deliver courteous, timely, and effective customer service Provide end-user training as needed Participate in rotating on-call coverage during non-business hours Assist with new technology deployments and IT projects Support critical systems for public safety departments What You Bring Minimum Qualifications Associate’s degree in a related field Two (2) years of relevant IT support experience (or equivalent combination of education and experience) Ability to pass Police Department background check and fingerprinting prior to employment Valid Georgia driver’s license Preferred Qualifications CompTIA A+, Network+, Security+, Cloud+, or comparable certification Demonstrated leadership ability, integrity, flexibility, and initiative Technical Expertise You’ll be successful in this role if you have: Working knowledge of TCP/IP, DNS, DHCP, and basic networking principles Strong proficiency with Microsoft 365 (especially Outlook and Microsoft Teams) Experience supporting Windows desktops and laptops Experience with macOS in a managed enterprise environment (a plus) Familiarity with Microsoft Teams Phone systems and office equipment Experience using service ticketing systems Strong written and verbal communication skills The Ideal Candidate You are: A clear communicator who can translate technical issues into understandable solutions Organized and detail-oriented in documenting incidents and resolutions Comfortable working independently and exercising sound judgment Calm and decisive in critical or unexpected situations Service-focused and committed to supporting a team environment Work Environment & Physical Requirements Light physical activity (lifting up to 20 pounds) Extended time at a keyboard or workstation Regular performance of duties in standard office environments Perks & Benefits Three competitive medical plan options for you and your family, along with dental and vision coverage 10 paid holidays per year, plus 1 floating holiday Accrued paid vacation and sick leave City-paid life and AD&D insurance, short-term disability, and long-term disability A City-paid Employee Assistance Program (EAP) A robust retirement savings program: the City contributes 12% of your base salary to a 401(a) plan and matches up to 5% of your contributions to a 457(b) plan Tuition reimbursement up to $5,250 per year after one year of service toward a relevant degree Identity Theft Insurance Access to an on-site gym FirstNet (AT&T) Phone Discount About Sandy Springs Sandy Springs is Georgia’s sixth-largest city, with nearly 110,000 residents and a thriving business community. Known for its small-town charm, strong public safety, and exceptional quality of life, Sandy Springs consistently ranks among the best places to raise a family. As Georgia’s most diverse city, it offers top-rated schools, world-class healthcare, miles of parks and riverfront recreation, and a vibrant dining and retail scene — all just minutes from the heart of metro Atlanta. The City of Sandy Springs is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, reasonable accommodations will be provided to qualified individuals with disabilities. We encourage both prospective and current employees to discuss accommodation needs with the City. Due to the number of job applications received, we are unable to accept phone calls or emails regarding the status of applications. Each applicant will receive notification at the time of applying and when a hiring decision has been made. Monday - Friday, 8:00AM - 5:00PM; Rotating On-Call can be non-standard hours.

Full job record

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Provideradp_workforcenow
Provider Job Key566083
TitleIT Support Specialist
Normalized Title—
Statusactive
Activeyes
Location TextSandy Springs, GA, US, Sandy Springs, GA
Department—
Team—
Employment Typefull_time
Workplace Typeremote
Remote Policyremote
CountryUnited States
RegionGA
CitySandy Springs
Salary Raw28.43 To 36.96 (USD) Hourly
Salary Min28.43
Salary Max36.96
Salary CurrencyUSD
Salary Periodhour
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First Seen At2026-06-19 13:43:58Z
Last Seen At2026-06-21 14:15:40Z
Last Checked At2026-06-21 14:15:40Z
Last Changed At2026-06-21 14:15:40Z
Inactive At—
Source Posted At2026-06-18 17:21:00Z
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    "requisitionDescription": "<div><h2 data-section-id=\"1ko7a0o\" data-start=\"477\" data-end=\"510\" data-pasted=\"true\">Join a Team That Powers a City</h2><p data-start=\"512\" data-end=\"910\">The <strong data-start=\"516\" data-end=\"565\">City of Sandy Springs</strong> is seeking a highly motivated, Full-Time, <strong data-start=\"596\" data-end=\"621\">IT Support Specialist</strong> who thrives on solving problems, supporting others, and ensuring technology runs seamlessly. This role is more than a help desk position &mdash; it is an opportunity to directly support the operations of City Hall, public safety departments, and the employees who serve our community every day.</p><p data-start=\"912\" data-end=\"1103\">If you are a technically skilled professional who enjoys hands-on troubleshooting, delivering excellent customer service, and contributing to meaningful IT projects, we want to hear from you.</p><hr data-start=\"1105\" data-end=\"1108\"><h2 data-section-id=\"1wajri6\" data-start=\"1110\" data-end=\"1127\">What You&rsquo;ll Do</h2><p data-start=\"1129\" data-end=\"1280\">As our IT Support Specialist, you will serve as frontline technical support for City staff, ensuring reliable access to essential systems and services.</p><h3 data-section-id=\"164ueu3\" data-start=\"1282\" data-end=\"1306\">Key Responsibilities</h3><ul data-start=\"1308\" data-end=\"2056\"><li data-section-id=\"1lt03ru\" data-start=\"1308\" data-end=\"1410\"><p data-start=\"1310\" data-end=\"1410\">Provide onsite and remote technical support for hardware, software, networking, and mobile devices</p></li><li data-section-id=\"99ysug\" data-start=\"1411\" data-end=\"1476\"><p data-start=\"1413\" data-end=\"1476\">Deploy, configure, and maintain PCs, laptops, and peripherals</p></li><li data-section-id=\"2ydwwm\" data-start=\"1477\" data-end=\"1581\"><p data-start=\"1479\" data-end=\"1581\">Troubleshoot Windows systems and support Microsoft 365, with emphasis on Outlook and Microsoft Teams</p></li><li data-section-id=\"extaej\" data-start=\"1582\" data-end=\"1633\"><p data-start=\"1584\" data-end=\"1633\">Support mobile device setup and troubleshooting</p></li><li data-section-id=\"1geq071\" data-start=\"1634\" data-end=\"1697\"><p data-start=\"1636\" data-end=\"1697\">Maintain network connectivity and diagnose equipment issues</p></li><li data-section-id=\"sqxft5\" data-start=\"1698\" data-end=\"1765\"><p data-start=\"1700\" data-end=\"1765\">Manage and document service requests through a ticketing system</p></li><li data-section-id=\"1xlfctd\" data-start=\"1766\" data-end=\"1827\"><p data-start=\"1768\" data-end=\"1827\">Deliver courteous, timely, and effective customer service</p></li><li data-section-id=\"svyilt\" data-start=\"1828\" data-end=\"1867\"><p data-start=\"1830\" data-end=\"1867\">Provide end-user training as needed</p></li><li data-section-id=\"1bu72vn\" data-start=\"1868\" data-end=\"1938\"><p data-start=\"1870\" data-end=\"1938\">Participate in rotating on-call coverage during non-business hours</p></li><li data-section-id=\"1jkfchx\" data-start=\"1939\" data-end=\"1997\"><p data-start=\"1941\" data-end=\"1997\">Assist with new technology deployments and IT projects</p></li><li data-section-id=\"fniusr\" data-start=\"1998\" data-end=\"2056\"><p data-start=\"2000\" data-end=\"2056\">Support critical systems for public safety departments</p></li></ul><hr data-start=\"2058\" data-end=\"2061\"><h2 data-section-id=\"121tud8\" data-start=\"2063\" data-end=\"2080\">What You Bring</h2><h3 data-section-id=\"1h7doky\" data-start=\"2082\" data-end=\"2108\">Minimum Qualifications</h3><ul data-start=\"2110\" data-end=\"2388\"><li data-section-id=\"14t9qi1\" data-start=\"2110\" data-end=\"2151\"><p data-start=\"2112\" data-end=\"2151\">Associate&rsquo;s degree in a related field</p></li><li data-section-id=\"c43yki\" data-start=\"2152\" data-end=\"2259\"><p data-start=\"2154\" data-end=\"2259\">Two (2) years of relevant IT support experience (or equivalent combination of education and experience)</p></li><li data-section-id=\"5kvm06\" data-start=\"2260\" data-end=\"2353\"><p data-start=\"2262\" data-end=\"2353\">Ability to pass Police Department background check and fingerprinting prior to employment</p></li><li data-section-id=\"eoky69\" data-start=\"2354\" data-end=\"2388\"><p data-start=\"2356\" data-end=\"2388\">Valid Georgia driver&rsquo;s license</p></li></ul><h3 data-section-id=\"fktgjl\" data-start=\"2390\" data-end=\"2418\">Preferred Qualifications</h3><ul data-start=\"2420\" data-end=\"2568\"><li data-section-id=\"14ufb74\" data-start=\"2420\" data-end=\"2492\"><p data-start=\"2422\" data-end=\"2492\">CompTIA A+, Network+, Security+, Cloud+, or comparable certification</p></li><li data-section-id=\"v2qcpq\" data-start=\"2493\" data-end=\"2568\"><p data-start=\"2495\" data-end=\"2568\">Demonstrated leadership ability, integrity, flexibility, and initiative</p></li></ul><hr data-start=\"2570\" data-end=\"2573\"><h2 data-section-id=\"shxzt3\" data-start=\"2575\" data-end=\"2597\">Technical Expertise</h2><p data-start=\"2599\" data-end=\"2645\">You&rsquo;ll be successful in this role if you have:</p><ul data-start=\"2647\" data-end=\"3101\"><li data-section-id=\"t3nxwj\" data-start=\"2647\" data-end=\"2722\"><p data-start=\"2649\" data-end=\"2722\">Working knowledge of TCP/IP, DNS, DHCP, and basic networking principles</p></li><li data-section-id=\"ixsewc\" data-start=\"2723\" data-end=\"2805\"><p data-start=\"2725\" data-end=\"2805\">Strong proficiency with Microsoft 365 (especially Outlook and Microsoft Teams)</p></li><li data-section-id=\"rhn0cp\" data-start=\"2806\" data-end=\"2860\"><p data-start=\"2808\" data-end=\"2860\">Experience supporting Windows desktops and laptops</p></li><li data-section-id=\"l94uim\" data-start=\"2861\" data-end=\"2931\"><p data-start=\"2863\" data-end=\"2931\">Experience with macOS in a managed enterprise environment (a plus)</p></li><li data-section-id=\"1ksd32i\" data-start=\"2932\" data-end=\"3003\"><p data-start=\"2934\" data-end=\"3003\">Familiarity with Microsoft Teams Phone systems and office equipment</p></li><li data-section-id=\"1o8ohzz\" data-start=\"3004\" data-end=\"3050\"><p data-start=\"3006\" data-end=\"3050\">Experience using service ticketing systems</p></li><li data-section-id=\"1syne7v\" data-start=\"3051\" data-end=\"3101\"><p data-start=\"3053\" data-end=\"3101\">Strong written and verbal communication skills</p></li></ul><hr data-start=\"3103\" data-end=\"3106\"><h2 data-section-id=\"1p0b05o\" data-start=\"3108\" data-end=\"3130\">The Ideal Candidate</h2><p data-start=\"3132\" data-end=\"3140\">You are:</p><ul data-start=\"3142\" data-end=\"3500\"><li data-section-id=\"fvq5mm\" data-start=\"3142\" data-end=\"3231\"><p data-start=\"3144\" data-end=\"3231\">A clear communicator who can translate technical issues into understandable solutions</p></li><li data-section-id=\"u7i289\" data-start=\"3232\" data-end=\"3306\"><p data-start=\"3234\" data-end=\"3306\">Organized and detail-oriented in documenting incidents and resolutions</p></li><li data-section-id=\"1vn9p9n\" data-start=\"3307\" data-end=\"3374\"><p data-start=\"3309\" data-end=\"3374\">Comfortable working independently and exercising sound judgment</p></li><li data-section-id=\"1drsao3\" data-start=\"3375\" data-end=\"3433\"><p data-start=\"3377\" 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data-start=\"3720\" data-end=\"3723\"><h2 data-section-id=\"ccv78u\" data-start=\"3507\" data-end=\"3550\" data-pasted=\"true\">Perks &amp; Benefits</h2><ul data-start=\"209\" data-end=\"865\" data-pasted=\"true\"><li style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000;\" data-pasted=\"true\">Three competitive medical plan options for you and your family, along with dental and vision coverage</li><li style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000;\">10 paid holidays per year, plus 1 floating holiday</li><li style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000;\">Accrued paid vacation and sick leave</li><li style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000;\">City-paid life and AD&amp;D insurance, short-term disability, and long-term disability</li><li style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000;\">A City-paid Employee Assistance Program (EAP)</li><li style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000;\">A robust retirement savings program: the City contributes 12% of your base salary to a 401(a) plan and matches up to 5% of your contributions to a 457(b) plan</li><li style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000;\">Tuition reimbursement up to $5,250 per year after one year of service toward a relevant degree</li><li style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000;\">Identity Theft Insurance</li><li style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000;\">Access to an on-site gym</li><li style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000;\">FirstNet (AT&amp;T) Phone Discount</li></ul><hr data-start=\"867\" data-end=\"870\"><h2 data-section-id=\"zccozv\" data-start=\"872\" data-end=\"894\">About Sandy Springs</h2><p data-start=\"896\" data-end=\"1409\">Sandy Springs is Georgia&rsquo;s sixth-largest city, with nearly 110,000 residents and a thriving business community. Known for its small-town charm, strong public safety, and exceptional quality of life, Sandy Springs consistently ranks among the best places to raise a family. As Georgia&rsquo;s most diverse city, it offers top-rated schools, world-class healthcare, miles of parks and riverfront recreation, and a vibrant dining and retail scene &mdash; all just minutes from the heart of metro Atlanta.</p><hr data-start=\"4018\" data-end=\"4021\"><p data-start=\"4023\" data-end=\"4347\"><em>The City of Sandy Springs is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, reasonable accommodations will be provided to qualified individuals with disabilities. We encourage both prospective and current employees to discuss accommodation needs with the City.</em></p><p style='box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; line-height: 1.25; margin-top: 0px; margin-bottom: 1rem; color: rgb(38, 35, 33); font-family: Circular, -apple-system, BlinkMacSystemFont, \"Segoe UI\", Roboto, Oxygen, Ubuntu, Cantarell, \"Fira Sans\", \"Droid Sans\", \"Helvetica Neue\", sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;' data-pasted=\"true\"><em style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000;\"><strong style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; font-weight: 700;\">Due to the number of job applications received, we are unable to accept phone calls or emails regarding the status of applications. Each applicant will receive notification at the time of applying and when a hiring decision has been made.</strong></em></p><div style='box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; color: rgb(38, 35, 33); font-family: Circular, -apple-system, BlinkMacSystemFont, \"Segoe UI\", Roboto, Oxygen, Ubuntu, Cantarell, \"Fira Sans\", \"Droid Sans\", \"Helvetica Neue\", sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><div style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; overflow-wrap: break-word;\"><div style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000;\"><br></div></div></div></div>\n<br/>Monday - Friday, 8:00AM - 5:00PM; Rotating On-Call can be non-standard hours.",
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