Team Lead Customer Service Western Europe (m/f/d)

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  "last_changed_at": "2026-05-30T06:07:09.061Z",
  "active_status": "active"
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{
  "language": "en",
  "location": {
    "raw": "Hanau / Germany",
    "city": null,
    "region": null,
    "country": "Hanau / Germany",
    "is_remote": false,
    "confidence": 0.8
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    "location": {
      "raw": "Hanau / Germany",
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      "region": null,
      "country": "Hanau / Germany",
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      "confidence": 0.8
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    "countries": [
      "Hanau / Germany"
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{
  "id": "2499144",
  "name": "Team Lead Customer Service Western Europe (m/f/d)",
  "office": "Hanau / Germany",
  "keywords": [],
  "schedule": "full-time",
  "createdAt": "2026-01-20T13:25:54+00:00",
  "seniority": "experienced",
  "department": "Customer Service Management",
  "occupation": "account_management_non_commissioned",
  "subcompany": "Europcell GmbH",
  "employmentType": "permanent",
  "jobDescriptions": [
    {
      "name": "Your mission",
      "value": "<ul><li>Lead, manage and develop the CS Western Europe (5 colleagues)</li><li>Coordination and control of the daily business in close cooperation with the sales department</li><li>Continuous development/optimisation of our customer service processes</li><li>Independent, structured processing of worldwide trading transactions along the entire product lifecycle</li><li>Direct daily contact with our domestic and foreign business partners</li><li>Support of the sales department in the processing and initiation of purchasing and sales transactions</li></ul>"
    },
    {
      "name": "Your profile",
      "value": "<ul><li>You have completed a commercial apprenticeship - preferably in a logistics company or in the field of foreign trade - or have a comparable university degree</li><li>You have at least 5 years of professional experience in the import / export business and already have experience in managing employees</li><li>Fluent in German and English, both spoken and written</li><li>Service-oriented and independent working method</li><li>A quick perception, analytical thinking and a structured and precise way of working</li><li>Good communicative, intercultural and social skills</li><li>Pleasure in a new challenge and the daily cooperation with customers, suppliers, agents and sales</li><li>Team spirit and flexibility</li></ul>"
    },
    {
      "name": "Why us?",
      "value": "<ul><li>Free sports programmes, including a first-class fitness studio and Pilates classes</li><li>Job bike also for private use</li><li>Home office option, employee discounts, notebook and company mobile phone</li><li>Regular employee events and activities</li><li>A detailed induction programme and professional and personal development opportunities</li><li>Varied tasks and room for your own ideas</li><li>30 days annual leave</li><li>Modern city centre office with company car park</li><li>Permanent employment in a growing medium-sized company with an extremely international orientation</li></ul>"
    }
  ],
  "occupationCategory": "customer_support_and_client_care",
  "recruitingCategory": "Customer Service"
}