Customer Success Manager Mid Market

Position Overview We have more than doubled revenue each month for the past few months. This means that we need a savvy CS specialist to serve as a trusted partner to our customers and own training, adoption, retention and expansion for their book of business. We work primarily with mid-market construction firms within landscaping and other sub-industries. Your number 1 priority is to ensure customers achieve their desired business outcomes with our product. To achieve this, you will: Define success with customers and onboard them Own relationships and be proactive in finding ways to create more value Relay feedback to product & eng teams, collaborating with them to validate new launches Push for upsells, testimonials, and case studies Create CS playbooks, support materials, workflows Desired Attributes Kind, Humble, Relentless, Focused Tech-savvy and great communication: we build the most technical product in the industry, you need to be able to teach our customers how to use it Knowledge Seeker: Be able to learn product and industry applications quickly Strong presentation skills: Experience with speaking to leadership (Making business cases, QBRs, pitching/sellings, etc.) Passion and work ethic: startups are not easy, this is not a cushy job at Google Willing to do whatever it takes to win. Strategic + Creative: Be able to constantly zoom out and think of better ways to approach problems Bonus: Have used Zapier, CRM Automations or Agents in CS/Support function Benefits Competitive salary: $110k-$130k base + commission, bonus, and equity Opportunity to collaborate with sales, product, design and engineering teams Build a massive company with a world-class team This is a unique opportunity to be one of the early team members of a CS team and make an impact on processes, systems and molding the future of CS. This is a full-time & in-person role in SF. We have a product that blows people’s minds and a monster sales team in a massive industry eager to incorporate AI.

{
  "content_hash": "55fdbd504e6da4656117a131f690674cd119df1ccf8631d9f3b9df433cddde3c",
  "source_hash": "9551312562f82c27ea050d51f32ea7ca99425af8c769aaec3ba2620e49987f18",
  "last_changed_at": "2026-06-01T13:29:15.234Z",
  "active_status": "active"
}

{
  "language": "en",
  "location": {
    "raw": "San Francisco",
    "city": "San Francisco",
    "region": "CA",
    "country": "United States",
    "is_remote": false,
    "confidence": 0.75
  },
  "salary_max": null,
  "salary_min": null,
  "inferred_at": "2026-06-06T09:38:04.933Z",
  "launch_scope": {
    "reason": "english_us_canada",
    "included": true,
    "language": "en",
    "location": {
      "raw": "San Francisco",
      "city": "San Francisco",
      "region": "CA",
      "country": "United States",
      "is_remote": false,
      "confidence": 0.75
    },
    "countries": [
      "United States"
    ]
  },
  "remote_policy": null,
  "salary_period": null,
  "workplace_type": "on_site",
  "salary_currency": null
}

{}

{
  "id": "4d06a4f4-8540-4e8f-9eea-bdddffbea728",
  "team": "Post Sales ",
  "title": "Customer Success Manager Mid Market   ",
  "jobUrl": "https://jobs.ashbyhq.com/bobyard/4d06a4f4-8540-4e8f-9eea-bdddffbea728",
  "address": null,
  "applyUrl": "https://jobs.ashbyhq.com/bobyard/4d06a4f4-8540-4e8f-9eea-bdddffbea728/application",
  "isListed": true,
  "isRemote": false,
  "location": "San Francisco",
  "updatedAt": null,
  "apiVersion": "ashby-non-user-graphql-v1",
  "department": "Post Sales ",
  "publishedAt": null,
  "workplaceType": "OnSite",
  "employmentType": "FullTime",
  "secondaryLocations": []
}