Overnight Guest Service Manager

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          "text": "<ul><li>Assist in developing the front office team to deliver personal service that exceeds guest expectations.&#xa0;</li><li>Support an environment of learning to ensure all members of the team are trained to understand and follow all standards of operation&#xa0;</li><li>Ensure the accuracy of data in all systems and provides the necessary daily reports for all departments.&#xa0;</li><li>Manage the daily overbooking levels and work collaboratively with all departments to ensure maximum occupancy.&#xa0;</li><li>Use a wide range of coaching skills to ensure that the team are well motivated and informed of day to day activity.&#xa0;</li><li>Support realistic objectives for the team to ensure maximum occupancy and 100% guest satisfaction levels.&#xa0;</li><li>Monitor the performance of the team and give regular feedback through meetings and appraisal methods.&#xa0;</li><li>Support recruitment efforts for the Front Office team.&#xa0;</li><li>Monitor costs related to the front office department to agreed budgets and inventory levels.&#xa0;</li><li>Oversee the guest breakfast program, ensuring all order are logged, posted, and communicated for accuracy in delivery.&#xa0;</li><li>Responsible for the management of the night team ensuring that all night audit procedures are monitored, and figures and supporting documents are given to the Finance team.&#xa0;</li><li>To play an active role in projects that involve the development and evolution of the Front Office team.&#xa0;</li><li>To assist Front Office Management to manage any changes in hotel procedures.&#xa0;</li><li>Assist with statistical analysis of the Front Desk team.&#xa0;</li><li>Support the management of the Front Office schedule ensuring that all days are covered to meet business needs.&#xa0;</li><li>Ensure all members of the team follow rules, do their best and love their jobs.&#xa0;</li><li>Play a key role in team development and training, on an ongoing basis.&#xa0;</li><li>You’ll be hands-on and willing to regularly work both front and back of house, maintaining lobby presence, spending time with guests and team members alike.&#xa0;</li><li>Contribute to departmental scheduling, hiring, and performance management.&#xa0;</li><li>Ensure overnight Front Office team maintains 100% labor and legal compliance.&#xa0;</li></ul>",
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          "text": "<ul><li>You have experience in Front Office, including managing a team.</li><li>You execute. You get things done.&#xa0;</li><li>You are scarily organized.&#xa0;</li><li>You're willing to be Fire Life Safety certified and keep a cool head if in stressful times.&#xa0;</li><li>You have a keen eye for detail and love to share your notes and feedback as well as listen.&#xa0;</li><li>You know how to crack the whip, but make people feel good at the same time.&#xa0;</li><li>You’re a natural host and can make guests and team members feel at home in our hotel.&#xa0;</li><li>You’re an Opera wiz.&#xa0;</li><li>You take oversight of issues, solve problems and make effective decisions.&#xa0;&#xa0;</li><li>You are humble. There are no egos and no drama.&#xa0;</li><li>You learn quickly and can adapt to The Hoxton’s unique culture.&#xa0;</li><li>You’ll work positively and collaboratively to achieve the highest standards of delivery at work.&#xa0;</li><li>You’ll live and breathe each of The Hoxton’s values.&#xa0;&#xa0;</li><li>You jump out of bed each day fizzing with energy and jazzed about what we’re doing today.&#xa0;&#xa0;</li><li>If we get stuck in an elevator with you – we’ll get along nicely and have a laugh along the way.&#xa0;</li></ul><p>&#xa0;</p>",
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          "text": "<p>We are looking for an OVN Guest Service Manger to join our amazing Hoxton Team! The role is be based within the property and works directly with the Front Office Manager.</p><p>The Hoxton, Downtown LA is nestled in LA's Downtown on buzzing Broadway. Once the LA Railway Authority, then a candy shop, this property has an LA history that'll charm your socks off. You'll find 174 rooms, a rooftop and our all-day lobby restaurant Moonlarks; plus a rooftop pool and loads of outdoor seating to enjoy that LA weather.&#xa0;&#xa0;</p>",
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          "text": "<p><strong>What’s in it for you…&#xa0;</strong></p><ul><li>Become part of a team that’s very passionate about creating great hospitality experiences.&#xa0;&#xa0;</li><li>Competitive salary.&#xa0;&#xa0;</li><li>19 days of paid time off and holidays plus a comprehensive insurance benefits package.&#xa0;&#xa0;</li><li>Food on us during your shift.&#xa0;&#xa0;</li><li>Enjoy a free night at The Hoxton when you first start with us.&#xa0;&#xa0;</li><li>Training to get you settled into your role with ongoing development that helps you think, make and thrive to set you up for success at work.&#xa0;&#xa0;&#xa0;</li><li>An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact.&#xa0;&#xa0;</li><li>Regular team get togethers, from our High Fives to our (pretty special!) team parties – we know how to have a good time!&#xa0;&#xa0;</li><li>The chance to challenge the norm and work in an environment that is both creative and rewarding.&#xa0;&#xa0;</li><li>Join an innovative, fast-growing, international group that is shaking things up on the hospitality scene.&#xa0;&#xa0;</li><li>Excellent discounts across The Hoxton and the global Ennismore family.&#xa0;&#xa0;</li></ul><p>&#xa0;</p><p><strong>More about us…. </strong></p><p>The Hoxton is a series of open-house hotels, each in a neighborhood that we love. Ever since we opened our first hotel in Shoreditch, we’ve never just been about offering a bed for the night. We want to be more than that: proving style doesn’t need to be sacrificed for good value and providing a place where guests can hang out alongside the locals and submerse themselves in the neighborhood with vibrant, welcoming public spaces.</p><p><em>The Hoxton, Downtown LA is an&#xa0;equal opportunity&#xa0;employer. All applicants will be considered for&#xa0;employment&#xa0;without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.&#xa0; True Facts.</em></p><p>&#xa0;</p><p><em>Compensation Range - $70,350 - $72,000 Annually</em></p>",
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