Client Services Specialist I

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    "description": "<p style=\"text-align:justify\"><span style=\"color:#000000\"><strong>About Us</strong></span></p>\n\n<p style=\"text-align:justify\"><span style=\"color:#000000\">Founded in 2011, Fulgent has evolved into a premier, full-service genomic testing company built around a foundational technology platform.</span></p>\n\n<p style=\"text-align:justify\"><span style=\"color:#000000\">Through our diverse testing menu, Fulgent is focused on transforming patient care in oncology, anatomic pathology, infectious and rare diseases, and reproductive health. We believe that by providing a wide range of effective, flexible testing options in conjunction with best-in-class service and support, we can redefine the way medicine is managed for patients and clinicians alike.</span></p>\n\n<p style=\"text-align:justify\"><span style=\"color:#000000\">Since integrating with our therapeutic development business, Fulgent is also developing drug candidates for treating a broad range of cancers using a novel nanoencapsulation and targeted therapy platform. By merging our fields of expertise, we aim to become a fully integrated precision medicine company.</span></p>\n\n<p style=\"text-align:justify\">&nbsp;</p>\n\n<p style=\"text-align:justify\"><span style=\"color:#000000\"><strong>Summary of Position</strong></span></p>\n\n<p style=\"text-align:justify\"><span style=\"color:#000000\">Fulgent Genetics is looking for good problem solvers who are also energetic, customer-oriented, and dependable to join our Client Services team. You will be the hub across all departments: clinical lab, R&amp;D, sales, and insurance teams to coordinate prompt handling of orders, fulfillment, and test results. This is an exciting opportunity for both recent grads and career change candidates. You will gain insights into all aspects of how a start-of-the-art genetic lab is run and how new products are developed. You will learn first-hand from our professional cross-functional teams&rsquo; new discovery and testing processes.</span></p>\n\n<p style=\"text-align:justify\">&nbsp;</p>\n\n<p style=\"text-align:justify\"><span style=\"color:#000000\"><strong>Key Job Elements</strong></span></p>\n\n<ul>\n\t<li style=\"text-align:justify\"><span style=\"color:#000000\">Review and verify patient information on documentation received for each case.</span></li>\n\t<li style=\"text-align:justify\"><span style=\"color:#000000\">Scan in paperwork for cases received.</span></li>\n\t<li style=\"text-align:justify\"><span style=\"color:#000000\">Enter data on patient information sheet to CRM system.</span></li>\n\t<li style=\"text-align:justify\"><span style=\"color:#000000\">Provide daily email and phone support to our customers: physicians, clinics, medical staff and patients regarding products/services inquiries, tests results, service concerns or issues.</span></li>\n\t<li style=\"text-align:justify\"><span style=\"color:#000000\">Maintain client services quality control through communication and problem solving with our Labs, Sales team, and ordering clients/patients to ensure test order accuracy and prompt service delivery.</span></li>\n\t<li style=\"text-align:justify\"><span style=\"color:#000000\">Coordinate logistics for sample deliveries and pick-ups.</span></li>\n\t<li style=\"text-align:justify\"><span style=\"color:#000000\">Maintain strict confidentiality and adheres to all HIPAA guidelines/regulations.</span></li>\n\t<li style=\"text-align:justify\"><span style=\"color:#000000\">Document and maintain accurate records of verbal communication with customers: physician&rsquo;s offices, medical facilities, medical staff and patients.</span></li>\n\t<li style=\"text-align:justify\"><span style=\"color:#000000\">Coordinate with the sales team on enrolling and educating new clinics on the testing process and provide support to existing accounts.</span></li>\n\t<li style=\"text-align:justify\"><span style=\"color:#000000\">Document all feedback and suggestions from clients and sales representatives with the goal of making constant improvements to department and company practices in mind.</span></li>\n</ul>\n",
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    "qualifications": "<p style=\"text-align:justify\"><span style=\"color:#000000\"><strong>Knowledge/Experience</strong></span></p>\n\n<ul>\n\t<li style=\"text-align:justify\"><span style=\"color:#000000\">HS Diploma required</span></li>\n\t<li style=\"text-align:justify\"><span style=\"color:#000000\">AA/AS or BS/BA preferred.</span></li>\n\t<li style=\"text-align:justify\"><span style=\"color:#000000\">0-2 years of experience of data entry and client support experience in healthcare industry.</span></li>\n\t<li style=\"text-align:justify\"><span style=\"color:#000000\">Experience with CRM systems, such as Sales Force or Siebel.</span></li>\n\t<li style=\"text-align:justify\"><span style=\"color:#000000\">Knowledge of PHI and HIPPA guidelines.</span></li>\n\t<li style=\"text-align:justify\"><span style=\"color:#000000\">Knowledge of medical terminology preferred.</span></li>\n\t<li style=\"text-align:justify\"><span style=\"color:#000000\">Typing speed of at least 60 wpm.</span>&nbsp;</li>\n\t<li style=\"text-align:justify\"><span style=\"color:#000000\">Excellent writing, verbal and interpersonal communication skills.</span></li>\n\t<li style=\"text-align:justify\"><span style=\"color:#000000\">Strong Office Suite skills: Word and Excel.</span></li>\n\t<li style=\"text-align:justify\"><span style=\"color:#000000\">Excellent project organization skills</span></li>\n\t<li style=\"text-align:justify\"><span style=\"color:#000000\">Ability to establish priorities, work independently, and proceed with objectives with no supervision.</span>&nbsp;</li>\n\t<li style=\"text-align:justify\"><span style=\"color:#000000\">Ability to work collaboratively in a cross-functional team environment.</span></li>\n\t<li style=\"text-align:justify\"><span style=\"color:#000000\">Ability to multi-task and handle deadlines.</span></li>\n\t<li style=\"text-align:justify\"><span style=\"color:#000000\">Ability to actively listen and anticipate customer needs.</span></li>\n\t<li style=\"text-align:justify\"><span style=\"color:#000000\">High Attention to detail.</span></li>\n</ul>\n\n<p style=\"text-align:justify\">&nbsp;</p>\n\n<p style=\"text-align:justify\"><span style=\"color:#000000\"><strong>Environment</strong></span></p>\n\n<p style=\"text-align:justify\"><span style=\"color:#000000\">Fulgent Therapeutics LLC is an Equal Employment Opportunity Employer. </span></p>\n\n<p style=\"text-align:justify\"><span style=\"color:#000000\">The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. The term &ldquo;qualified individual with a disability&rdquo; means an individual with a disability who, with or without reasonable accommodation, can perform the essential functions of the position.</span></p>\n\n<p style=\"text-align:justify\">&nbsp;</p>\n\n<p>For California residents, please see the link below to access our CCPA Privacy Notice.</p>\n\n<p><a href=\"https://fulgentgenetics.com/policies/ccpa-privacy-notice\" target=\"_blank\">CCPA Privacy Notice for California Residents</a></p>\n\n<p><a href=\"https://fulgentgenetics.com/content/EP-CCPA_Privacy_Notice_to_California_Job_Applicants-V3.pdf\">https://tinyurl.com/FulgentCCPA</a></p>\n\n<p style=\"text-align:justify\">&nbsp;</p>\n\n<p style=\"text-align:justify\"><span style=\"color:#000000\"><em>Please note that Fulgent (and its&nbsp;affiliated&nbsp;companies, including&nbsp;Inform Diagnostics and CSI Laboratories) does not accept unsolicited information and/or resumes from search firms or agencies for our job postings. Search firms or agencies without an applicable contract and/or express approval to recruit for the role in question&nbsp;&mdash; that&nbsp;choose to submit a resume or client information to our career page or to any employee of Fulgent &mdash; will not be eligible for payment of any fee(s), and any associated&nbsp;shared&nbsp;data will become the property of Fulgent.&nbsp;</em></span></p>\n",
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