Commercial Service Technician 3

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    "requisitionDescription": "<div><p style='margin-right:0in;margin-left:0in;font-size:15px;font-family:\"Aptos\",sans-serif;margin:0in;background:white;' data-pasted=\"true\"><strong><span style='font-family:\"Aptos\",sans-serif;color:#414141;'>At Commercial Tire, we believe great people build great companies. As a proudly employee-owned organization, every team member has a stake in our success. Full-time employees enjoy outstanding benefits, including medical, dental, vision, and life insurance, stock ownership opportunities, a strong 401(k) plan, and generous paid time off.&nbsp;</span></strong></p><p style='margin-right:0in;margin-left:0in;font-size:15px;font-family:\"Aptos\",sans-serif;margin:0in;background:white;'><strong><span style='font-family:\"Aptos\",sans-serif;color:#414141;'>&nbsp;</span></strong></p><p style='margin-right:0in;margin-left:0in;font-size:15px;font-family:\"Aptos\",sans-serif;margin:0in;background:white;'><strong><span style='font-family:\"Aptos\",sans-serif;color:#414141;'>If you&rsquo;re looking for a career where you&rsquo;re valued, supported, and set up to grow, we&rsquo;d love to meet you.</span></strong></p><p style='margin-right:0in;margin-left:0in;font-size:15px;font-family:\"Aptos\",sans-serif;margin:0in;'><br></p><p data-pasted=\"true\"><strong><span style='font-size:15px;font-family:\"Calibri Light\",sans-serif;'>Job Title: </span></strong><span style='font-size:15px;font-family:\"Calibri Light\",sans-serif;'>Commercial Service Tech Level 3</span></p><p><strong><span style='font-size:15px;font-family:\"Calibri Light\",sans-serif;'>FLSA Status:</span></strong><span style='font-size:15px;font-family:\"Calibri Light\",sans-serif;'>&nbsp;Non-exempt</span> <strong>&nbsp;</strong></p><p><strong><span style='font-size:15px;font-family:\"Calibri Light\",sans-serif;'>Reports to:</span></strong><span style='font-size:15px;font-family:\"Calibri Light\",sans-serif;'>&nbsp;Store Manager (or similar position)</span></p><p><strong><span style='font-size:15px;font-family:\"Calibri Light\",sans-serif;'>Job Type:</span></strong><span style='font-size:15px;font-family:\"Calibri Light\",sans-serif;'>&nbsp;Full time</span></p><p><strong><span style='font-size:15px;font-family:\"Calibri Light\",sans-serif;'> </span></strong><strong><span style='font-family:\"Calibri Light\";color:windowtext;'>POSITION OVERVIEW</span></strong></p><p><span style='font-size:15px;font-family:\"Calibri Light\",sans-serif;color:black;'>Maintains existing customer base by servicing customers&rsquo; needs and servicing existing accounts and related sales to ensure that customer is aware of industry best practices. Responsible for mounting, dismounting, balancing and repairs.</span></p><h3><span style='font-size:15px;font-family:\"Calibri Light\";'>&nbsp;</span><strong><span style='font-family:\"Calibri Light\",sans-serif;'>JOB RESPONSIBILITIES</span></strong></h3><ul style=\"list-style-type: disc;margin-left: -0.25in;\"><li><span style='font-family:\"Calibri Light\",sans-serif;font-size:15px;'>Customer vehicles; Inspects and diagnose service and tire problems. Communicate necessary repairs and/or replacement of parts, recommend additional preventative services and helps sell services to the customer, if warranted.</span></li><li><span style='font-family:\"Calibri Light\",sans-serif;font-size:15px;'>Provides excellent customer service to existing accounts by staying in touch, immediate follow-up and resolving issues.</span></li><li><span style='font-family:\"Calibri Light\",sans-serif;font-size:15px;'>Ability to use ELD and complete daily truck inspections (DVIR).</span></li><li><span style='font-family:\"Calibri Light\",sans-serif;font-size:15px;'>Completes service orders; process tickets, invoices, and bills out customers, verifies credit status of customer, makes billing adjustments.</span></li><li><span style='font-family:\"Calibri Light\",sans-serif;font-size:15px;'>initiates purchase orders for parts, assist with updating information on the computer and maintains records/files for follow-up.</span></li><li><span style='font-family:\"Calibri Light\",sans-serif;font-size:15px;'>Operate air compressor, impact gun, hub-cab hammer and other various machines and tools.</span></li><li><span style='font-family:\"Calibri Light\",sans-serif;font-size:15px;'>Maintains vehicle cleanliness and mechanical maintenance, and ensures vehicle registration, insurance, safety and OSHA materials and devices are up to date.</span></li><li><span style='font-family:\"Calibri Light\",sans-serif;font-size:15px;'>Tire work (retail and/or commercial, on and off site) Mount and dismount, air pressure checks and repairs.</span></li><li><span style='font-family:\"Calibri Light\",sans-serif;font-size:15px;'><span style='font-family:\"Calibri Light\",sans-serif;font-size:15px;'>Manage a group of customers by servicing and selling recommended products and services.&nbsp;</span></span></li><li><span style='font-family:\"Calibri Light\",sans-serif;font-size:15px;'>Performs fleet inspections and provides excellent customer service to existing accounts by staying in touch, immediate follow-up and resolving issues.&nbsp;</span></li><li><span style='font-family:\"Calibri Light\",sans-serif;font-size:15px;'>Able to use systems to properly document, examples: Point of Sale (TME) and Fleet Inspection software.</span></li><li><span style='font-family:\"Calibri Light\",sans-serif;font-size:15px;'>Ability to operate boom truck safely and effectively.&nbsp;</span></li><li><span style='font-family:\"Calibri Light\",sans-serif;font-size:15px;'>Demonstrates the ability to conform to DOT and Commercial Tire driving requirement.</span></li><li><span style='font-family:\"Calibri Light\",sans-serif;font-size:15px;'>Meets or exceeds managements productivity goals.&nbsp;</span></li><li><span style='font-family:\"Calibri Light\",sans-serif;font-size:15px;'><span style='font-family:\"Calibri Light\",sans-serif;font-size:15px;'>Proficient with email, product knowledge (good, better, best), and retreading benefits</span></span></li><li><span style='font-family:\"Calibri Light\",sans-serif;font-size:15px;'>Proficient with Toolbox and Basys; How to properly scan, transfer, and return inventory.&nbsp;</span><ul style=\"list-style-type: circle;\"><li><span style='font-family:\"Calibri Light\",sans-serif;font-size:15px;'>Proficient Treadstat if applicable; Printing and reviewing reports with customers.</span></li></ul></li><li><span style='font-family:\"Calibri Light\",sans-serif;font-size:15px;'>Other duties as assigned.&nbsp;</span></li></ul><p><strong>&nbsp;</strong></p><p><strong>&nbsp;</strong><strong><span style='font-family:\"Calibri Light\",sans-serif;'>COMPETENCIES AND SKILLS</span></strong></p><ul style=\"list-style-type: disc;margin-left: -0.25in;\"><li><span style='font-family:\"Calibri Light\",sans-serif;font-size:15px;'>Customer Service</span></li><li><span style='font-family:\"Calibri Light\",sans-serif;font-size:15px;'>Communication</span></li><li><span style='font-family:\"Calibri Light\",sans-serif;font-size:15px;'>Mechanical Skills</span></li><li><span style='font-family:\"Calibri Light\",sans-serif;font-size:15px;'>Computer Skills</span></li></ul><p><br></p><p><strong><span style='font-family:\"Calibri Light\",sans-serif;'>QUALIFICATIONS &ndash; required.</span></strong></p><ul style=\"list-style-type: disc;margin-left: -0.25in;\"><li><span style='font-family:\"Calibri Light\",sans-serif;font-size:15px;'>Minimum age: 18 years</span></li><li><span style='font-family:\"Calibri Light\",sans-serif;font-size:15px;'>Valid Driver&rsquo;s License and Insurable Driving Record.&nbsp;</span></li><li><span style='font-family:\"Calibri Light\",sans-serif;font-size:15px;'>DOT Driver Qualification file (q-file) and Medical Certification to operate vehicles greater than 10,000 lbs.</span></li><li><span style='font-family:\"Calibri Light\",sans-serif;font-size:15px;'>TIA CST, Industrial 200, AG 200, ETS 300, MSHA Part 48.&nbsp;</span></li><li><span style='font-family:\"Calibri Light\",sans-serif;font-size:15px;'>3 years of tire industry related experience.&nbsp;</span></li><li><span style='font-family:\"Calibri Light\",sans-serif;font-size:15px;'>High school diploma or equivalent(preferred)</span></li></ul><p><br></p><p><strong><span style='font-size:15px;font-family:\"Calibri Light\",sans-serif;'>COMPENSATION &amp; BENEFITS</span></strong></p><ul style=\"list-style-type: disc;margin-left: 0in;\"><li><span style='font-family:\"Calibri Light\",sans-serif;font-size:15px;'>Comprehensive benefits package including health, dental, vision, ESOP and retirement plans.</span></li><li><span style='font-family:\"Calibri Light\",sans-serif;font-size:15px;'>Paid time off (PTO) and paid holidays&nbsp;</span></li></ul><p><br></p><p><strong><u><span style='font-size:15px;font-family:\"Calibri Light\",sans-serif;'>ESSENTIAL PHYSICAL &amp; ENVIRONMENTAL FUNCTIONS</span></u></strong></p><p><strong><em><span style='font-size:15px;font-family:\"Calibri Light\",sans-serif;'>Physical Demands:</span></em></strong></p><ul style=\"list-style-type: disc;margin-left: 0in;\"><li><span style='font-family:\"Calibri Light\",sans-serif;font-size:15px;'>Standing: 80% | Walking: 70% | Sitting: 5%</span></li><li><span style='font-family:\"Calibri Light\",sans-serif;font-size:15px;'>Frequent bending, stooping, squatting, kneeling, twisting, and walking on uneven surfaces</span></li><li><span style='font-family:\"Calibri Light\",sans-serif;font-size:15px;'>Frequent lifting/carrying: up to 50 lbs; occasional lifting over 100 lbs</span></li><li><span style='font-family:\"Calibri Light\",sans-serif;font-size:15px;'>Frequent use of hands and fingers for grasping and dexterity</span></li><li><span style='font-family:\"Calibri Light\",sans-serif;font-size:15px;'>Constant visual, auditory, and verbal communication required</span></li></ul><p><strong><em>&nbsp;</em></strong></p><p><strong><em><span style='font-size:15px;font-family:\"Calibri Light\",sans-serif;'>Work Environment:</span></em></strong></p><ul style=\"list-style-type: disc;margin-left: 0in;\"><li><span style='font-family:\"Calibri Light\",sans-serif;font-size:15px;'>Frequent exposure to noise, dirt, dust, mechanical vibration, fumes, and outdoor conditions</span><ul><li><span style='font-size:15px;font-family:\"Calibri Light\",sans-serif;'>Occasional work in extreme heat/cold or wet/humid environments</span></li><li><span style='font-size:15px;font-family:\"Calibri Light\",sans-serif;'>Occasional shift work and extended days may be required</span></li><li><span style='font-size:15px;font-family:\"Calibri Light\",sans-serif;'>Occasional hazards due to mechanical equipment, moving objects, and roadside work</span></li></ul></li></ul><p><strong><em><span style='font-size:15px;font-family:\"Calibri Light\",sans-serif;'>Equipment Operated:</span></em></strong></p><ul style=\"list-style-type: disc;margin-left: 0in;\"><li><span style='font-family:\"Calibri Light\",sans-serif;font-size:15px;'>Company service vehicles and boom trucks</span></li><li><span style='font-family:\"Calibri Light\",sans-serif;font-size:15px;'>Tire machines, compressors, air tools and hand tools</span></li><li><span style='font-family:\"Calibri Light\",sans-serif;font-size:15px;'>Company-provided software and system for work orders and inventory</span></li><li><span style='font-family:\"Calibri Light\",sans-serif;font-size:15px;'>Required to use protective gear (PPE)&nbsp;</span></li></ul><p><strong><em>&nbsp;</em></strong></p><p><strong><span style='font-size:15px;font-family:\"Calibri Light\",sans-serif;'>Compliance &amp; Acknowledgment - </span></strong><span style='font-size:15px;font-family:\"Calibri Light\",sans-serif;'>This position must be performed with or without reasonable accommodation. Commercial Tire complies with the Americans with Disabilities Act (ADA) and will consider reasonable accommodations for qualified individuals to perform the essential functions.</span></p><p><br></p><p><br></p><p>Add in all levels. <a href=\"#_msoanchor_1\" name=\"_msocom_1\">[SW1]</a></p></div>\n",
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