Vice President, Production Services Infrastructure Support

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    "ExternalDescriptionStr": "<p><b>Vice President, Production Services Infrastructure Support</b></p>\n<p>At BNY, our culture allows us to run our company better and enables employees’ growth and success.&nbsp;As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.</p>\n<p>Recognized as a top destination for innovators and champions of inclusion, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.</p>\n<p>We’re seeking a future team member for the role of Vice President, Production Services Infrastructure Support to join our TSG PRODUCTION SERVICES team. This role is located in Pune<br><br><b>In this role, you’ll make an impact in the following ways:&nbsp;</b></p>\n<ul>\n <li>Lead support, maintenance, troubleshooting, and optimization of multi cloud platforms—primarily Azure, AWS, with exposure to GCP.</li>\n <li>Deliver advanced support for Azure Kubernetes Service (AKS), VM workloads, networking, identity failures, access issues, service degradation, and platform level incidents.</li>\n <li>Support AI/ML platform operations including Azure OpenAI, Azure Machine Learning, Azure Cognitive Services, GCP Vertex AI, and AI model deployment workflows (monitoring, debugging, access, quota management).</li>\n <li>Troubleshoot cloud networking issues: routing, VNet/VPC connectivity, NSG/Firewall blocks, DNS failures, cross region communication.</li>\n <li>Manage cloud identity &amp; access problems including Conditional Access failures, IAM misconfigurations, role/permission issues, token/secret issues, and service principal expirations.</li>\n <li>Support deployment and operational stability of monitoring/logging systems: Azure Monitor, GCP Cloud Logging, Splunk, EventHub integrations.</li>\n <li>Ensure SLA adherence through robust incident management, RCA documentation, problem management, and preventive action planning.</li>\n <li>Collaborate with platform engineering teams on deep technical issues involving Kubernetes, container runtimes, ingress/routing, storage, and multi cloud managed services.</li>\n <li>Build and maintain runbooks, SOPs, support playbooks, alerting frameworks, and automated remediation workflows.</li>\n <li>Onboard new applications into cloud support (network, IAM, monitoring, secrets, service connections, dependencies).</li>\n <li>Partner with Cybersecurity, IAM, AI Governance, Data Platform, and DevOps teams to meet compliance and security requirements.</li>\n <li>Oversee cost alerting, anomaly detection, quota management, and optimization across Azure/AWS/GCP.</li>\n <li>Act as a senior SME ensuring reliability of enterprise cloud, AI platforms, and production environments.</li>\n <li>Contribute to a culture of trust, knowledge sharing, ownership, and continuous improvement.</li>\n</ul>\n<p><br><b>To be successful in this role, we’re seeking the following:&nbsp;</b></p>\n<ul>\n <li>Bachelor's degree or equivalent&nbsp;</li>\n <li>10 plus years of experience in Cloud Support, SRE, or Technical Operations roles within enterprise environments.</li>\n <li>Hands-on expertise across Azure (primary), AWS, and GCP—compute, networking, IAM, storage, containers, PaaS.</li>\n <li>Strong experience troubleshooting AKS, container workloads, node pools, ingress, networking, and related components.</li>\n <li>Proficiency in Python for diagnostics, automation, tooling, and API integrations.</li>\n <li>Experience supporting AI/ML platforms:&nbsp;</li>\n <li>Azure OpenAI (quota/throttling/key issues)</li>\n <li>Azure AI Search</li>\n <li>Azure ML model deployment/monitoring</li>\n <li>GCP Vertex AI (endpoint failures, training issues, IAM)</li>\n <li>Experience resolving multi cloud IAM issues (AAD, AWS IAM, GCP IAM).</li>\n <li>Hands-on experience with observability platforms (Azure Monitor, Splunk, GCP Cloud Logging, Prometheus/Grafana).</li>\n <li>Strong knowledge of incident response, RCA documentation, and enterprise support processes.</li>\n <li>Ability to independently diagnose and resolve complex cloud issues.</li>\n <li>Excellent communication and analytical skills; ability to explain technical issues to non technical stakeholders.</li>\n <li>Comfort working in high pressure, global support environments.</li>\n <li>Relevant certifications preferred: AZ 104, AZ 305, AWS SysOps, GCP Associate Engineer.&nbsp;</li>\n</ul>\n<p><br>\n  At BNY, our culture speaks for itself, check out the latest BNY news at:</p>\n<p><a href=\"https://www.bny.com/corporate/global/en/about-us/newsroom.html\" target=\"_blank\" rel=\"nofollow\">BNY Newsroom</a></p>\n<p><a href=\"https://www.linkedin.com/company/bnyglobal/posts/?feedView=all\" target=\"_blank\" rel=\"nofollow\">BNY LinkedIn&nbsp;</a></p>\n<p>&nbsp;</p>\n<p>&nbsp;Here’s a few of our recent awards:&nbsp;</p>\n<ul>\n <li>America’s Most Innovative Companies, Fortune, 2025</li>\n <li>World’s Most Admired Companies, Fortune 2025</li>\n <li>“Most Just Companies”, Just Capital and CNBC, 2025</li>\n</ul>\n<p><br><b>Our Benefits and Rewards:&nbsp;</b></p>\n<p>BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.&nbsp;</p>\n<p>BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.</p>\n<p>&nbsp;</p>",
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