Home › Companies › Eczf Test Fa Us2 Oraclecloud Com CX 1001 › Social Care Agent
Social Care Agent
Eczf Test Fa Us2 Oraclecloud Com CX 1001 · Plano, TX, United States · Hybrid · Active · $20–$22 / hour · Oracle Recruiting Cloud / Fusion HCM
Job facts
| Field | Value |
|---|---|
| Company | Eczf Test Fa Us2 Oraclecloud Com CX 1001 |
| Title | Social Care Agent |
| Normalized title | - |
| Department / team | - |
| Location | Plano, TX, United States |
| Work model | Hybrid / Hybrid |
| Employment type | Full Time |
| Salary | $20–$22 / hour |
| Status | active |
| ATS provider | Oracle Recruiting Cloud / Fusion HCM |
| Posted / first seen | 2025-11-13 / 2026-05-31 |
| Changed / last seen | 2026-05-31 / 2026-06-06 |
Related slices
| Page | What it contains | Open |
|---|---|---|
| Company jobs | Active postings from Eczf Test Fa Us2 Oraclecloud Com CX 1001. | Open |
| Company breakdowns | Role, location, ATS, and work model facets for this company. | Open |
| ATS provider jobs | Active postings observed through Oracle Recruiting Cloud / Fusion HCM. | Open |
| Provider filtered search | The same provider as a filtered job collection. | Open |
| City jobs | Active postings in Plano. | Open |
| Work model jobs | Active Hybrid postings. | Open |
| Lifecycle events | Open, update, close, and reopen events for this posting. | Open |
| Original posting | Canonical source or apply URL captured from the ATS. | Open |
Linked records
| Company | Eczf Test Fa Us2 Oraclecloud Com CX 1001 |
| Source | 58f73354-a558-480b-8b5d-746120571e45 |
| ATS provider | Oracle Recruiting Cloud / Fusion HCM |
Description
Description
We're seeking a passionate and customer-centric individual to join our team as a Social Care Agent. In this role, you'll be the voice of Pizza Hut, managing and processing customer inquiries and brand-related comments on our social media platforms. Your primary goal is to provide timely and effective resolutions, ensuring a positive brand experience. You'll also collaborate with internal teams to escalate and resolve sensitive customer issues, contributing to our overall brand love and customer satisfaction.
Responsibilities
Manage and respond to customer inquiries and brand-related comments on social media platforms within designated response times. Escalate and triage sensitive customer issues to the appropriate internal Pizza Hut teams and stakeholders. Collaborate with team members and the team lead on challenging or sensitive cases to determine the best approach. Report on community trends and insights, providing valuable feedback to the customer care program and team. Participate in operational and technical platform trainings as needed to stay updated with tools and best practices. Conduct end-of-shift knowledge transfers, ensuring seamless handovers and awareness of ongoing cases. Quickly address and escalate customer issues, maintaining a high level of responsiveness. Execute Surprise and Delight initiatives, identifying and engaging genuine brand advocates with personalized gifts. Maintain a high level of productivity when working remotely and in-office, as per the hybrid work model.
Qualifications
Required Qualifications:
1+ years of customer care experience, either in-person, via phone, or online channels
Passionate about helping people: you are personable, sincere, humble, and want to solve the issues at hand
A team player: if someone needs help, you are the first one on the scene. You’re more than willing to lend a hand and share your know-how
Flexible: Ability to adapt quickly to a changing environment
Discerning, practical, and insightful: able to work quickly to ensure we are keeping up with the social traffic as it occurs
Juggling skills…juggling tasks, that is. You can manage a large queue of tasks for action and recognize priority issues as well, and escalate with effective communication
Excellent organizational skills and attention to detail
Grammar Superhero, battling misuse of their, there, and they’re everywhere you turn
Proven ability to deal with problems and solve them effectively with positivity
Ability to maintain accuracy, consistency, and quality in a fast-paced, multi-tasking environment
Hybrid: Expected in office as needed (about three times per week) and possesses a high level of productivity when working remotely and in-office
Working a mix of morning, afternoon, and night shifts, including weekends and some holidays - 40 hours/5 days a week
Preferred Qualifications :
Bachelor’s degree preferred, not required
Experience with the Microsoft Suite and the ability to quickly learn and adopt new tools
High level of comfort in web-based applications, social media platforms, and navigation between tools (Google, Facebook, Instagram, TikTok, and Twitter (X))
Salary Range: $20 to $22 per hour + bonus eligibility. This is the expected salary range for this position. Ultimately, in determining pay, we'll consider the successful candidate’s location, experience, and other job-related factors.
Full job record
| Job ID | 39b69f7b6c76c749c1e36e341b4affb0772f1d0e |
| Org ID | 4269afa2-d95d-4ddd-b660-cb18cc4faec4 |
| Source ID | 58f73354-a558-480b-8b5d-746120571e45 |
| Board ID | 58f73354-a558-480b-8b5d-746120571e45 |
| Provider | oracle_hcm |
| Provider Job Key | 4448 |
| Title | Social Care Agent |
| Normalized Title | — |
| Status | active |
| Active | yes |
| Location Text | Plano, TX, United States |
| Department | — |
| Team | — |
| Employment Type | full_time |
| Workplace Type | hybrid |
| Remote Policy | hybrid |
| Country | United States |
| Region | TX |
| City | Plano |
| Salary Raw | Salary Range: $20 to $22 per hour + bonus eligibility |
| Salary Min | 20 |
| Salary Max | 22 |
| Salary Currency | USD |
| Salary Period | hour |
| Source URL | https://eczf-test.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1001/job/4448 |
| Apply URL | https://eczf-test.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1001/job/4448 |
| First Seen At | 2026-05-31 18:00:06Z |
| Last Seen At | 2026-06-06 20:25:50Z |
| Last Checked At | 2026-06-06 20:25:50Z |
| Last Changed At | 2026-05-31 18:00:06Z |
| Inactive At | — |
| Source Posted At | 2025-11-13 21:30:03Z |
| Source Updated At | — |
| Raw Payload Uri | s3://job-postings-prod-raw-590183727216/raw/provider=oracle_hcm/board=eczf-test.fa.us2.oraclecloud.com|CX_1001/date=2026-06-06/2026-06-06T20-25-46-839Z-961876c6d5cc83f1964345fa3f58c4df382e2e33c083fbd55a44a0b01089465a.json |
Event Fields
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"ExternalQualificationsStr": "<p class=\"xmsonormal\" style=\"background-color:white;margin:0in;\"><span style=\"color:#242424;font-family:"Aptos",sans-serif;\"><span style=\"font-size:11.0pt;\"><strong><u>Required Qualifications:</u></strong></span></span></p><ul style=\"list-style-type:disc;padding-left:48px;\"><li><p class=\"xmsonormal\" style=\"background-color:white;margin-bottom:0in;margin-right:0in;margin-top:0in;tab-stops:list .5in;\"><span style=\"color:#242424;font-family:"Aptos",sans-serif;\"><span style=\"font-size:11.0pt;\">1+ years of customer care experience, either in-person, via phone, or online channels</span></span></p></li><li><p class=\"xmsonormal\" style=\"background-color:white;margin-bottom:0in;margin-right:0in;margin-top:0in;tab-stops:list .5in;\"><span style=\"color:#242424;font-family:"Aptos",sans-serif;\"><span style=\"font-size:11.0pt;\">Passionate about helping people: you are personable, sincere, humble, and want to solve the issues at hand</span></span></p></li><li><p class=\"xmsonormal\" style=\"background-color:white;margin-bottom:0in;margin-right:0in;margin-top:0in;tab-stops:list .5in;\"><span style=\"color:#242424;font-family:"Aptos",sans-serif;\"><span style=\"font-size:11.0pt;\">A team player: if someone needs help, you are the first one on the scene. You’re more than willing to lend a hand and share your know-how</span></span></p></li><li><p class=\"xmsonormal\" style=\"background-color:white;margin-bottom:0in;margin-right:0in;margin-top:0in;tab-stops:list .5in;\"><span style=\"color:#242424;font-family:"Aptos",sans-serif;\"><span style=\"font-size:11.0pt;\">Flexible: Ability to adapt quickly to a changing environment</span></span></p></li><li><p class=\"xmsonormal\" style=\"background-color:white;margin-bottom:0in;margin-right:0in;margin-top:0in;tab-stops:list .5in;\"><span style=\"color:#242424;font-family:"Aptos",sans-serif;\"><span style=\"font-size:11.0pt;\">Discerning, practical, and insightful: </span></span><a><span style=\"color:#242424;font-family:"Aptos",sans-serif;\"><span style=\"font-size:11.0pt;\">able</span></span></a><span style=\"color:#242424;font-family:"Aptos",sans-serif;\"><span style=\"font-size:11.0pt;\"> to work quickly to ensure we are keeping up with the social traffic as it occurs</span></span></p></li><li><p class=\"xmsonormal\" style=\"background-color:white;margin-bottom:0in;margin-right:0in;margin-top:0in;tab-stops:list .5in;\"><span style=\"color:#242424;font-family:"Aptos",sans-serif;\"><span style=\"font-size:11.0pt;\">Juggling skills…juggling tasks, that is. You can manage a large queue of tasks for action and recognize priority issues as well, and escalate with effective communication</span></span></p></li><li><p class=\"xmsonormal\" style=\"background-color:white;margin-bottom:0in;margin-right:0in;margin-top:0in;tab-stops:list .5in;\"><span style=\"color:#242424;font-family:"Aptos",sans-serif;\"><span style=\"font-size:11.0pt;\">Excellent organizational skills and attention to detail</span></span></p></li><li><p class=\"xmsonormal\" style=\"background-color:white;margin-bottom:0in;margin-right:0in;margin-top:0in;tab-stops:list .5in;\"><span style=\"color:#242424;font-family:"Aptos",sans-serif;\"><span style=\"font-size:11.0pt;\">Grammar Superhero, battling misuse of their, there, and they’re everywhere you turn</span></span></p></li><li><p class=\"xmsonormal\" style=\"background-color:white;margin-bottom:0in;margin-right:0in;margin-top:0in;tab-stops:list .5in;\"><span style=\"color:#242424;font-family:"Aptos",sans-serif;\"><span style=\"font-size:11.0pt;\">Proven ability to deal with problems and solve them effectively with positivity</span></span></p></li><li><p class=\"xmsonormal\" style=\"background-color:white;margin-bottom:0in;margin-right:0in;margin-top:0in;tab-stops:list .5in;\"><span style=\"color:#242424;font-family:"Aptos",sans-serif;\"><span style=\"font-size:11.0pt;\">Ability to maintain accuracy, consistency, and quality in a fast-paced, multi-tasking environment</span></span></p></li><li><p class=\"xmsonormal\" style=\"background-color:white;margin-bottom:0in;margin-right:0in;margin-top:0in;tab-stops:list .5in;\"><span style=\"color:#242424;font-family:"Aptos",sans-serif;\"><span style=\"font-size:11.0pt;\">Hybrid: Expected in office as needed (about three times per week) and possesses a high level of productivity when working remotely and in-office</span></span></p></li><li><p class=\"xmsonormal\" style=\"background-color:white;margin-bottom:0in;margin-right:0in;margin-top:0in;tab-stops:list .5in;\"><span style=\"color:#242424;font-family:"Aptos",sans-serif;\"><span style=\"font-size:11.0pt;\">Working a mix of morning, afternoon, and night shifts, including weekends and some holidays - 40 hours/5 days a week</span></span></p></li></ul><p class=\"xmsonormal\" style=\"background-color:white;margin:0in;\"><span style=\"color:#242424;font-family:"Aptos",sans-serif;\"><span style=\"font-size:11.0pt;\"><strong><u>Preferred Qualifications</u></strong>:</span></span></p><ul style=\"list-style-type:disc;padding-left:48px;\"><li><p class=\"xmsonormal\" style=\"background-color:white;margin-bottom:0in;margin-right:0in;margin-top:0in;tab-stops:list .5in;\"><span style=\"color:#242424;font-family:"Aptos",sans-serif;\"><span style=\"font-size:11.0pt;\">Bachelor’s degree preferred, not required</span></span></p></li><li><p class=\"xmsonormal\" style=\"background-color:white;margin-bottom:0in;margin-right:0in;margin-top:0in;tab-stops:list .5in;\"><span style=\"color:#242424;font-family:"Aptos",sans-serif;\"><span style=\"font-size:11.0pt;\">Experience with the Microsoft Suite and the ability to quickly learn and adopt new tools</span></span></p></li><li><p class=\"xmsonormal\" style=\"background-color:white;margin-bottom:0in;margin-right:0in;margin-top:0in;tab-stops:list .5in;\"><span style=\"color:#242424;font-family:"Aptos",sans-serif;\"><span style=\"font-size:11.0pt;\">High level of comfort in web-based applications, social media platforms, and navigation between tools (Google, Facebook, Instagram, TikTok, and Twitter (X))</span></span></p></li></ul><p class=\"xmsonormal\" style=\"background-color:white;margin-bottom:0in;margin-right:0in;margin-top:0in;tab-stops:list .5in;\"> </p><p style=\"font-family:Calibri;font-size:11.0pt;margin:0in;\"><i>Salary Range: $20 to $22 per hour + bonus eligibility. </i><strong>This is the expected salary range for this position. Ultimately, in determining pay, we'll consider the successful candidate’s location, experience, and other job-related factors.</strong></p><hr>",
"InternalQualificationsStr": "<p class=\"xmsonormal\" style=\"background-color:white;margin:0in;\"><span style=\"color:#242424;font-family:"Aptos",sans-serif;\"><span style=\"font-size:11.0pt;\"><strong><u>Required Qualifications:</u></strong></span></span></p><ul style=\"list-style-type:disc;padding-left:48px;\"><li><p class=\"xmsonormal\" style=\"background-color:white;margin-bottom:0in;margin-right:0in;margin-top:0in;tab-stops:list .5in;\"><span style=\"color:#242424;font-family:"Aptos",sans-serif;\"><span style=\"font-size:11.0pt;\">1+ years of customer care experience, either in-person, via phone, or online channels</span></span></p></li><li><p class=\"xmsonormal\" style=\"background-color:white;margin-bottom:0in;margin-right:0in;margin-top:0in;tab-stops:list .5in;\"><span style=\"color:#242424;font-family:"Aptos",sans-serif;\"><span style=\"font-size:11.0pt;\">Passionate about helping people: you are personable, sincere, humble, and want to solve the issues at hand</span></span></p></li><li><p class=\"xmsonormal\" style=\"background-color:white;margin-bottom:0in;margin-right:0in;margin-top:0in;tab-stops:list .5in;\"><span style=\"color:#242424;font-family:"Aptos",sans-serif;\"><span style=\"font-size:11.0pt;\">A team player: if someone needs help, you are the first one on the scene. You’re more than willing to lend a hand and share your know-how</span></span></p></li><li><p class=\"xmsonormal\" style=\"background-color:white;margin-bottom:0in;margin-right:0in;margin-top:0in;tab-stops:list .5in;\"><span style=\"color:#242424;font-family:"Aptos",sans-serif;\"><span style=\"font-size:11.0pt;\">Flexible: Ability to adapt quickly to a changing environment</span></span></p></li><li><p class=\"xmsonormal\" style=\"background-color:white;margin-bottom:0in;margin-right:0in;margin-top:0in;tab-stops:list .5in;\"><span style=\"color:#242424;font-family:"Aptos",sans-serif;\"><span style=\"font-size:11.0pt;\">Discerning, practical, and insightful: </span></span><a><span style=\"color:#242424;font-family:"Aptos",sans-serif;\"><span style=\"font-size:11.0pt;\">able</span></span></a><span style=\"color:#242424;font-family:"Aptos",sans-serif;\"><span style=\"font-size:11.0pt;\"> to work quickly to ensure we are keeping up with the social traffic as it occurs</span></span></p></li><li><p class=\"xmsonormal\" style=\"background-color:white;margin-bottom:0in;margin-right:0in;margin-top:0in;tab-stops:list .5in;\"><span style=\"color:#242424;font-family:"Aptos",sans-serif;\"><span style=\"font-size:11.0pt;\">Juggling skills…juggling tasks, that is. You can manage a large queue of tasks for action and recognize priority issues as well, and escalate with effective communication</span></span></p></li><li><p class=\"xmsonormal\" style=\"background-color:white;margin-bottom:0in;margin-right:0in;margin-top:0in;tab-stops:list .5in;\"><span style=\"color:#242424;font-family:"Aptos",sans-serif;\"><span style=\"font-size:11.0pt;\">Excellent organizational skills and attention to detail</span></span></p></li><li><p class=\"xmsonormal\" style=\"background-color:white;margin-bottom:0in;margin-right:0in;margin-top:0in;tab-stops:list .5in;\"><span style=\"color:#242424;font-family:"Aptos",sans-serif;\"><span style=\"font-size:11.0pt;\">Grammar Superhero, battling misuse of their, there, and they’re everywhere you turn</span></span></p></li><li><p class=\"xmsonormal\" style=\"background-color:white;margin-bottom:0in;margin-right:0in;margin-top:0in;tab-stops:list .5in;\"><span style=\"color:#242424;font-family:"Aptos",sans-serif;\"><span style=\"font-size:11.0pt;\">Proven ability to deal with problems and solve them effectively with positivity</span></span></p></li><li><p class=\"xmsonormal\" style=\"background-color:white;margin-bottom:0in;margin-right:0in;margin-top:0in;tab-stops:list .5in;\"><span style=\"color:#242424;font-family:"Aptos",sans-serif;\"><span style=\"font-size:11.0pt;\">Ability to maintain accuracy, consistency, and quality in a fast-paced, multi-tasking environment</span></span></p></li><li><p class=\"xmsonormal\" style=\"background-color:white;margin-bottom:0in;margin-right:0in;margin-top:0in;tab-stops:list .5in;\"><span style=\"color:#242424;font-family:"Aptos",sans-serif;\"><span style=\"font-size:11.0pt;\">Hybrid: Expected in office as needed (about three times per week) and possesses a high level of productivity when working remotely and in-office</span></span></p></li><li><p class=\"xmsonormal\" style=\"background-color:white;margin-bottom:0in;margin-right:0in;margin-top:0in;tab-stops:list .5in;\"><span style=\"color:#242424;font-family:"Aptos",sans-serif;\"><span style=\"font-size:11.0pt;\">Working a mix of morning, afternoon, and night shifts, including weekends and some holidays - 40 hours/5 days a week</span></span></p></li></ul><p class=\"xmsonormal\" style=\"background-color:white;margin:0in;\"><span style=\"color:#242424;font-family:"Aptos",sans-serif;\"><span style=\"font-size:11.0pt;\"><strong><u>Preferred Qualifications</u></strong>:</span></span></p><ul style=\"list-style-type:disc;padding-left:48px;\"><li><p class=\"xmsonormal\" style=\"background-color:white;margin-bottom:0in;margin-right:0in;margin-top:0in;tab-stops:list .5in;\"><span style=\"color:#242424;font-family:"Aptos",sans-serif;\"><span style=\"font-size:11.0pt;\">Bachelor’s degree preferred, not required</span></span></p></li><li><p class=\"xmsonormal\" style=\"background-color:white;margin-bottom:0in;margin-right:0in;margin-top:0in;tab-stops:list .5in;\"><span style=\"color:#242424;font-family:"Aptos",sans-serif;\"><span style=\"font-size:11.0pt;\">Experience with the Microsoft Suite and the ability to quickly learn and adopt new tools</span></span></p></li><li><p class=\"xmsonormal\" style=\"background-color:white;margin-bottom:0in;margin-right:0in;margin-top:0in;tab-stops:list .5in;\"><span style=\"color:#242424;font-family:"Aptos",sans-serif;\"><span style=\"font-size:11.0pt;\">High level of comfort in web-based applications, social media platforms, and navigation between tools (Google, Facebook, Instagram, TikTok, and Twitter (X))</span></span></p></li></ul><p class=\"xmsonormal\" style=\"background-color:white;margin-bottom:0in;margin-right:0in;margin-top:0in;tab-stops:list .5in;\"> </p><p style=\"font-family:Calibri;font-size:11.0pt;margin:0in;\"><i>Salary Range: $20 to $22 per hour + bonus eligibility. </i><strong>This is the expected salary range for this position. Ultimately, in determining pay, we'll consider the successful candidate’s location, experience, and other job-related factors.</strong></p><hr>",
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"InternalResponsibilitiesStr": "<ul><li> Manage and respond to customer inquiries and brand-related comments on social media platforms within designated response times.</li><li> Escalate and triage sensitive customer issues to the appropriate internal Pizza Hut teams and stakeholders.</li><li> Collaborate with team members and the team lead on challenging or sensitive cases to determine the best approach.</li><li> Report on community trends and insights, providing valuable feedback to the customer care program and team.</li><li> Participate in operational and technical platform trainings as needed to stay updated with tools and best practices.</li><li> Conduct end-of-shift knowledge transfers, ensuring seamless handovers and awareness of ongoing cases.</li><li> Quickly address and escalate customer issues, maintaining a high level of responsiveness.</li><li> Execute Surprise and Delight initiatives, identifying and engaging genuine brand advocates with personalized gifts.</li><li> Maintain a high level of productivity when working remotely and in-office, as per the hybrid work model.</li></ul>",
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}Get this page with API
Rendered from the bluedoor Job Postings API. Reproduce it:
GET https://api.bluedoor.sh/job-postings/v1/jobs/39b69f7b6c76c749c1e36e341b4affb0772f1d0e?include=descriptionJSONGET https://api.bluedoor.sh/job-postings/v1/orgs/4269afa2-d95d-4ddd-b660-cb18cc4faec4JSONGET https://api.bluedoor.sh/job-postings/v1/sources/58f73354-a558-480b-8b5d-746120571e45JSONGET https://api.bluedoor.sh/job-postings/v1/jobs/39b69f7b6c76c749c1e36e341b4affb0772f1d0e/eventsJSON