Full-Time Bilingual Customer Action Representative (Portuguese/English)

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  "location": {
    "raw": "Lawrence, Massachusetts, 01840, United States",
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{
  "list_job": {
    "id": "43",
    "isRemote": null,
    "location": {
      "city": "Lawrence",
      "state": "Massachusetts"
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    "atsLocation": {
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    "jobOpeningName": "Full-Time Bilingual Customer Action Representative (Portuguese/English)",
    "departmentLabel": "Customer Action",
    "employmentStatusLabel": "Full-Time"
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  "detail_job_opening": {
    "location": {
      "city": "Lawrence",
      "state": "Massachusetts",
      "postalCode": "01840",
      "addressCountry": "United States"
    },
    "datePosted": "2025-10-22",
    "atsLocation": {
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    "description": "<p><span style=\"color: rgb(53, 152, 219)\"><a href=\"https://drive.google.com/file/d/12tq2r4SARDjMNbnmYZ6Ncq2_YIgmaqBH/view\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">Learn more about us here! (https://drive.google.com/file/d/12tq2r4SARDjMNbnmYZ6Ncq2_YIgmaqBH/view)</span></a></span></p>\n<p><span style=\"color: rgb(0, 93, 0); font-family: Arial, sans-serif; font-size: 18pt; font-weight: bold\">Bilingual Customer Action Representative (Portuguese)</span></p>\n<p><span style=\"color: rgb(104, 104, 104); font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">Customer Action · Lawrence, Massachusetts</span></p>\n<p><br></p>\n<p><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">Do you want to advance racial and economic justice while tackling climate change? </span><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 12pt\">All In Energy, a nonprofit organization, was founded in the spring of 2018 with a mission to accelerate an </span><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 12pt; font-style: italic\">inclusive </span><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 12pt\">clean energy economy. We work hand-in-hand with cities and local community organizations to connect communities of color, non-English speakers, and renters to energy-saving programs and affordable renewable energy, which help families save money, make their homes healthier, and combat climate change. We are also creating new pathways into clean energy jobs, increasing green career opportunities for people of color, multilingual individuals, and women.</span></p>\n<p><br></p>\n<p><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">We’re seeking a caring and detail-oriented, fully bilingual Customer Action Representative </span><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 12pt\">to help Portuguese- and English-speaking residents in the Merrimack Valley navigate their way through Massachusetts’ generous, but complicated energy efficiency programs. You must be fluent in verbal and written English and Portuguese at a professional level. You will play a critical role in ensuring the residents we meet receive high-quality support to access programs that can save their families money and make their homes healthier and more comfortable. The Customer Action Representative will be the primary contact point in helping Merrimack Valley, Framingham, and Massachusetts families access energy efficiency and renewable energy programs. </span></p>\n<p><br></p>\n<p><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">Responsibilities consist of supporting residents through every step of their home energy journey, in English and Portuguese:</span></p>\n<ul>\n<li><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 12pt\">Perform intake by phone and occasionally in-person through walk-ins at the Lawrence-based office.</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 12pt\">Conduct eligibility screenings for clients to help them better understand what programs are available to them.</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 12pt\">Assist in finding and scheduling contractors to complete required work, including an initial no-cost home energy assessment.</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 12pt\">Make occasional in-home visits to collect data necessary to assess opportunities for home electrification during, before, or after third-party home energy assessments</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 12pt\">Follow up with residents who have received energy assessments to help them understand recommendations and remove barriers to adding insulation to their homes. </span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 12pt\">Collaborate with the supervisor to evaluate performance and customer satisfaction by analyzing customer call recordings.</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 12pt\">Assist clients with qualification and application support for rebates, incentives, and financing for their projects.</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 12pt\">Assist with invoicing for services rendered, ensuring accuracy and timeliness in billing procedures.</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 12pt\">Co-manage projects with partner organizations and vendors to give and receive updates for the clients.</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 12pt\">Maintain organized contact records and other data about partnerships and community members, as well as program successes and challenges.</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 12pt\">Solicit feedback from residents who have been through the program and ask for referrals from family, friends, and neighbors.</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 12pt\">Miscellaneous tasks associated with executing our programs, as needed. </span></li>\n</ul>\n<p><br></p>\n<p><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">Required Qualifications:</span></p>\n<ul>\n<li><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 12pt\">Bilingual professional fluency in English and Portuguese, both written and spoken</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 12pt\">Passion for addressing global climate change, equitable clean energy access, or economic and environmental justice</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 12pt\">Ability and desire to speak with strangers on the phone or in person, to ask them to take a no-cost action to save money and energy while helping reduce greenhouse gas emissions</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 12pt\">Demonstrate ability to creatively problem solve and overcome obstacles</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 12pt\">Ability to work independently and as a part of a small, nimble team</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 12pt\">Detail-oriented and able to keep tasks, records, and systems organized</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">Preferred Qualifications:</span></p>\n<ul>\n<li><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 12pt\">Experience communicating with the residents of low-income and/or majority-minority communities</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 12pt\">Sales, outreach, customer service, or organizing experience, e.g., retail, political canvassing, fundraising</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 12pt\">Experience working with key performance indicators (KPIs)</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 12pt\">Experience with phone banking, voter registration calls, or other phone-based outreach</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 12pt\">Experience with Customer Relationship Management (CRM) systems like Salesforce</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 12pt\">Basic knowledge of how homes use and lose energy</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 12pt\">Fluency also in Spanish and/or Khmer</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">Hours, Benefits, Compensation </span></p>\n<ul>\n<li><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 12pt\">Full-time (night and weekend availability preferred)</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 12pt\">$27.89/hour </span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 12pt\">Paid sick time, vacation time, retirement, and technology benefits</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 12pt\">Health, dental, and vision insurance</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 12pt\">Required attendance in the Lawrence office, occasional work from home is possible</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 12pt; font-style: italic\">For a detailed list of benefits, go to bit.ly/AIEbenefits</span></li>\n</ul>",
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    "departmentId": "18593",
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    "jobCategoryId": "18469",
    "jobOpeningName": "Full-Time Bilingual Customer Action Representative (Portuguese/English)",
    "departmentLabel": "Customer Action",
    "jobOpeningStatus": "Open",
    "minimumExperience": "Entry-level",
    "jobOpeningShareUrl": "https://allinenergy.bamboohr.com/careers/43",
    "employmentStatusLabel": "Full-Time"
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