Cafe Customer Service Associate (1011)

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  "last_changed_at": "2026-05-31T19:07:49.074Z",
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  "detail": {
    "city": "Tulsa",
    "jobId": 20861,
    "level": "",
    "endDate": "",
    "legalId": 71,
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    "jobTitle": "Cafe Customer Service Associate (1011)",
    "location": "Victory - Tulsa, OK 74136",
    "startDate": "",
    "clientCode": "19583",
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    "description": "<h1 style=\"text-indent:-0.5pt;margin-bottom:16px;\"><span style=\"font-size:16px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><strong><span style=\"line-height:107%;\"><span style=\"color:#000000;\">SUMMARY</span></span></strong></span></span></h1>\n\n<p style=\"margin-right:2px;text-indent:-0.5pt;margin-left:1px;\"><span style=\"font-size:16px;\"><span style=\"font-family:'Times New Roman', Times, serif;\"><span style=\"background:#FFFFFF;\"><span style=\"line-height:normal;\"><span style=\"color:#000000;\">The Customer Service Associate member is responsible for providing exceptional customer service, crafting high-quality coffee beverages, and maintaining a clean, welcoming environment. They act as the \"front line\" of the business, engaging with customers, handling transactions, and ensuring efficient service during fast-paced shifts.</span></span></span></span></span></p>\n\n<p><span style=\"font-size:16px;\"><span style=\"background:#FFFFFF;\"><span style=\"line-height:normal;\"><span style=\"font-family:Aptos, sans-serif;\"><b><span style=\"font-family:Georgia, serif;\"><span style=\"color:#000000;\">DUTIES AND RESPONSIBILITIES</span></span></b></span></span></span></span></p>\n\n<ul>\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:16px;\"><span style=\"line-height:normal;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"color:#15232b;\">Greeting Customers: Welcoming customers immediately and warmly upon entry.</span></span></span></span></span></li>\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:16px;\"><span style=\"background:#FFFFFF;\"><span style=\"line-height:15pt;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-family:Georgia, serif;\"><span style=\"color:#000000;\">Taking Orders: Accurately taking orders via the POS system, noting customizations (roast preference, dairy, syrup).</span></span></span></span></span></span></li>\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:16px;\"><span style=\"background:#FFFFFF;\"><span style=\"line-height:15pt;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-family:Georgia, serif;\"><span style=\"color:#000000;\">Drink Crafting: Preparing and serving hot/cold beverages (espresso, lattes, pour-overs, teas, cold brews) following specific recipes and company standards.</span></span></span></span></span></span></li>\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:16px;\"><span style=\"background:#FFFFFF;\"><span style=\"line-height:15pt;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-family:Georgia, serif;\"><span style=\"color:#000000;\">Quality Control: Dialing in grinders, measuring coffee, and ensuring the correct texture/temperature for steamed milk.</span></span></span></span></span></span></li>\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:16px;\"><span style=\"background:#FFFFFF;\"><span style=\"line-height:15pt;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-family:Georgia, serif;\"><span style=\"color:#000000;\">Food Prep: Preparing and serving food items such as pastries, sandwiches, and soup.</span></span></span></span></span></span></li>\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:16px;\"><span style=\"font-family:Georgia, serif;\">Restocking: Constantly replenishing cups, lids, syrups, pastries, and dairy products to maintain workflow.</span></span></li>\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:16px;\"><span style=\"background:#FFFFFF;\"><span style=\"line-height:15pt;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-family:Georgia, serif;\"><span style=\"color:#000000;\">Inventory Tracking: Monitoring stock levels and notifying management of low supplies.</span></span></span></span></span></span></li>\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:16px;\"><span style=\"background:#FFFFFF;\"><span style=\"line-height:15pt;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-family:Georgia, serif;\"><span style=\"color:#000000;\">Opening/Closing: Setting up or shutting down equipment, sanitizing machines, and balancing the cash register at the end of the shift.</span></span></span></span></span></span></li>\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:16px;\"><span style=\"background:#FFFFFF;\"><span style=\"line-height:15pt;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-family:Georgia, serif;\"><span style=\"color:#000000;\">Cash Handling: Processing cash and credit card transactions accurately</span></span></span></span></span></span></li>\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:16px;\"><span style=\"background:#FFFFFF;\"><span style=\"line-height:15pt;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-family:Georgia, serif;\"><span style=\"color:#000000;\">Providing a positive and cheerful customer service to all staff, students and visitors to Victory. </span></span></span></span></span></span></li>\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:16px;\"><span style=\"background:#FFFFFF;\"><span style=\"line-height:15pt;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-family:Georgia, serif;\"><span style=\"color:#000000;\">Assists in prepping food and drink areas in Victory Café.</span></span></span></span></span></span></li>\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:16px;\"><span style=\"background:#FFFFFF;\"><span style=\"line-height:15pt;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-family:Georgia, serif;\"><span style=\"color:#000000;\">This position includes weekend shifts and scheduling.</span></span></span></span></span></span></li>\n</ul>",
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Stands and/or walks continuously throughout shift.\\n\\n\\nMinistry Requirements\\n\\n\\n\\tMaintains Victory protocol, policies and procedures.\\n\\tDemonstrates integrity.\\n\\tPerforms and maintains tasks with an appropriate level of confidentiality.\\n\\tModels the biblical standard of personal conduct and lifestyle that is expected of all Victory Team staff members as outlined in the Honor Code and Employee Handbook.\\n\\tFully participates in the life of the church as an active member in good standing with Victory.\\n\\tSupports and adheres to the mission, vision, values, and philosophy of Victory.\\n\\tSubmits to and supports the leadership of Victory.\\n\\tWorks well as a team player with leaders, staff, and volunteers.\\n\\n\\n*Additional duties and responsibilities may be added to this job description at any time. The job description does not state or imply that these are the only activities to be performed by the employee holding this position. 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Employees are required to follow any other job-related instructions and to perform any other job-related responsibilities as requested by their supervisor.\\n\\n \\n\\nYour Best Days are Right in Front of You!\",\"experienceRequirements\":\"\\n\\tFood Handlers Permit\\n\\tBarista Knowledge is preferred but not required.\\n\\tCustomer Service oriented\\n\\tAttention to Detail\\n\\tAbility to multi-task\\n\\tGood communication skills including written and verbal skills.\\n\\tSome experience working in a POS system and cash handling.\\n\\tAbility to understand and follow specific instructions and procedures.\\n\\n\\nESSENTIAL JOB FUNCTIONS\\n\\nPhysical Requirements\\n\\nThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is required to:\\n\\n\\n\\tMoves, lifts, carries and places merchandise and supplies weighing less than or equal to 35 pounds without assistance.\\n\\tFrequently reaches overhead and below the knees, including pushing, pulling, squatting, kneeling, bending, stooping, crouching and twisting with or without bearing weight. Occasionally required to climb and/or crawl.\\n\\tContinuous repetitive motion with hand(s) and arm(s), such as grasping, gripping and turning. 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Employees are required to follow any other job-related instructions and to perform any other job-related responsibilities as requested by their supervisor.\\n\\n \\n\\nYour Best Days are Right in Front of You!\",\"validThrough\":\"-0001-11-30\"}",
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    "qualifications": "<ul>\n\t<li><span style=\"font-size:16px;\"><span style=\"font-family:Georgia, serif;\"><span style=\"color:#000000;\">Food Handlers Permit</span></span></span></li>\n\t<li><span style=\"font-size:16px;\"><span style=\"font-family:Georgia, serif;\"><span style=\"color:#000000;\">Barista Knowledge is preferred but not required.</span></span></span></li>\n\t<li><span style=\"font-size:16px;\"><span style=\"font-family:Georgia, serif;\"><span style=\"color:#000000;\">Customer Service oriented</span></span></span></li>\n\t<li><span style=\"font-size:16px;\"><span style=\"font-family:Georgia, serif;\"><span style=\"color:#000000;\">Attention to Detail</span></span></span></li>\n\t<li><span style=\"font-size:16px;\"><span style=\"font-family:Georgia, serif;\"><span style=\"color:#000000;\">Ability to multi-task</span></span></span></li>\n\t<li><span style=\"font-size:16px;\"><span style=\"font-family:Georgia, serif;\"><span style=\"color:#000000;\">Good communication skills including written and verbal skills.</span></span></span></li>\n\t<li><span style=\"font-size:16px;\"><span style=\"font-family:Georgia, serif;\"><span style=\"color:#000000;\">Some experience working in a POS system and cash handling.</span></span></span></li>\n\t<li><span style=\"font-family:Georgia, serif;\"><span style=\"font-size:16px;\"><span style=\"color:#000000;\">Ability to understand and follow specific instructions and procedures.</span></span></span></li>\n</ul>\n\n<h1 style=\"text-indent:-0.5pt;margin-bottom:16px;\"><span style=\"font-family:Georgia, serif;\"><span style=\"font-size:14px;\"><strong><span style=\"line-height:107%;\"><span style=\"color:#000000;\">ESSENTIAL JOB FUNCTIONS</span></span></strong></span></span></h1>\n\n<h2 style=\"text-indent:-0.5pt;margin-bottom:16px;\"><span style=\"font-family:Georgia, serif;\"><strong><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\"><span style=\"color:#000000;\"><span style=\"font-style:italic;\">Physical Requirements</span></span></span></span></strong></span></h2>\n\n<p style=\"margin-right:2px;margin-bottom:14px;margin-left:1px;text-indent:-0.5pt;\"><span style=\"font-family:Georgia, serif;\"><span style=\"font-size:12pt;\"><span style=\"line-height:110%;\"><span style=\"color:#000000;\">The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is required to:</span></span></span></span></p>\n\n<ul>\n\t<li style=\"margin-right:2px;margin-left:25px;text-indent:-0.5pt;\"><span style=\"font-family:Georgia, serif;\"><span style=\"font-size:12pt;\"><span style=\"line-height:110%;\"><span style=\"color:#000000;\">Moves, lifts, carries and places merchandise and supplies weighing less than or equal to 35 pounds without assistance.</span></span></span></span></li>\n\t<li style=\"margin-right:2px;margin-left:25px;text-indent:-0.5pt;\"><span style=\"font-family:Georgia, serif;\"><span style=\"font-size:12pt;\"><span style=\"line-height:110%;\"><span style=\"color:#000000;\">Frequently reaches overhead and below the knees, including pushing, pulling, squatting, kneeling, bending, stooping, crouching and twisting with or without bearing weight. Occasionally required to climb and/or crawl.</span></span></span></span></li>\n\t<li style=\"margin-right:40px;margin-bottom:14px;margin-left:25px;text-indent:-0.5pt;\"><span style=\"font-family:Georgia, serif;\"><span style=\"font-size:12pt;\"><span style=\"line-height:110%;\"><span style=\"color:#000000;\">Continuous repetitive motion with hand(s) and arm(s), such as grasping, gripping and turning. Stands and/or walks continuously throughout shift.</span></span></span></span></li>\n</ul>\n\n<h2 style=\"text-indent:-0.5pt;margin-bottom:16px;\"><span style=\"font-family:Georgia, serif;\"><strong><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\"><span style=\"color:#000000;\"><span style=\"font-style:italic;\">Ministry Requirements</span></span></span></span></strong></span></h2>\n\n<ul>\n\t<li style=\"margin-right:2px;margin-left:25px;text-indent:-0.5pt;\"><span style=\"font-family:Georgia, serif;\"><span style=\"font-size:12pt;\"><span style=\"line-height:110%;\"><span style=\"color:#000000;\">Maintains Victory protocol, policies and procedures.</span></span></span></span></li>\n\t<li style=\"margin-right:2px;margin-left:25px;text-indent:-0.5pt;\"><span style=\"font-family:Georgia, serif;\"><span style=\"font-size:12pt;\"><span style=\"line-height:110%;\"><span style=\"color:#000000;\">Demonstrates integrity.</span></span></span></span></li>\n\t<li style=\"margin-right:2px;margin-left:25px;text-indent:-0.5pt;\"><span style=\"font-family:Georgia, serif;\"><span style=\"font-size:12pt;\"><span style=\"line-height:110%;\"><span style=\"color:#000000;\">Performs and maintains tasks with an appropriate level of confidentiality.</span></span></span></span></li>\n\t<li style=\"margin-right:2px;margin-left:25px;text-indent:-0.5pt;\"><span style=\"font-family:Georgia, serif;\"><span style=\"font-size:12pt;\"><span style=\"line-height:110%;\"><span style=\"color:#000000;\">Models the biblical standard of personal conduct and lifestyle that is expected of all Victory Team staff members as outlined in the Honor Code and Employee Handbook.</span></span></span></span></li>\n\t<li style=\"margin-right:2px;margin-left:25px;text-indent:-0.5pt;\"><span style=\"font-family:Georgia, serif;\"><span style=\"font-size:12pt;\"><span style=\"line-height:110%;\"><span style=\"color:#000000;\">Fully participates in the life of the church as an active member in good standing with Victory.</span></span></span></span></li>\n\t<li style=\"margin-right:2px;margin-left:25px;text-indent:-0.5pt;\"><span style=\"font-family:Georgia, serif;\"><span style=\"font-size:12pt;\"><span style=\"line-height:110%;\"><span style=\"color:#000000;\">Supports and adheres to the mission, vision, values, and philosophy of Victory.</span></span></span></span></li>\n\t<li style=\"margin-right:2px;margin-left:25px;text-indent:-0.5pt;\"><span style=\"font-family:Georgia, serif;\"><span style=\"font-size:12pt;\"><span style=\"line-height:110%;\"><span style=\"color:#000000;\">Submits to and supports the leadership of Victory.</span></span></span></span></li>\n\t<li style=\"margin-right:2px;margin-bottom:14px;margin-left:25px;text-indent:-0.5pt;\"><span style=\"font-family:Georgia, serif;\"><span style=\"font-size:12pt;\"><span style=\"line-height:110%;\"><span style=\"color:#000000;\">Works well as a team player with leaders, staff, and volunteers.</span></span></span></span></li>\n</ul>\n\n<p style=\"text-indent:0in;\"><span style=\"font-family:Georgia, serif;\"><span style=\"font-size:12pt;\"><span style=\"line-height:97%;\"><span style=\"color:#000000;\"><i>*Additional duties and responsibilities may be added to this job description at any time. The job description does not state or imply that these are the only activities to be performed by the employee holding this position. Employees are required to follow any other job-related instructions and to perform any other job-related responsibilities as requested by their supervisor.</i></span></span></span></span></p>\n\n<p style=\"text-indent:0in;\"><span style=\"font-family:Georgia, serif;\"><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\"><span style=\"color:#000000;\"> </span></span></span></span></p>\n\n<p align=\"center\" style=\"text-align:center;text-indent:0in;\"><span style=\"font-family:Georgia, serif;\"><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\"><span style=\"color:#000000;\"><b>Your Best Days are Right in Front of You!</b></span></span></span></span></p>",
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